I cannot say enough great things about Stan and Smartway Appliance Repair! We've worked with him twice now, and both experiences were fantastic. He showed up the very next day each time, fixed everything quickly, and was genuinely kind throughout the whole process. Having just moved here, we are so grateful that we were able to find someone this trustworthy, responsive, and all-around amazing. We are so grateful to have found Smartway Appliance Repair, and we'll absolutely be calling him for anything we need in the future. Highly, highly recommend! read more

They buy cheap parts on Amazon for $30 and then charge customers $300 for the same repair. Extremely overpriced for the quality of work and materials used. I later found out the replacement parts were low-quality generic items anyone could order online for a fraction of the price. The communication was poor, the transparency was nonexistent, and the whole experience felt dishonest. If you're going to charge premium prices, at least use premium parts and provide professional service. I would not recommend this company to anyone looking for fair pricing or trustworthy repairs. Make sure to always ask for the exact brand/model of the parts they plan to install and compare the prices yourself before agreeing to the job. read more

SmartWay Appliance Repair - Appliances & Repair Near Me - McKinney, Texas

Timely response and complete professionalism throughout the entire process. The technician came prepared to complete the repair and did so in a very efficient manner. read more

Quick and clear scheduling. The technician communicated well about what are the issues and what they were going to fix and replaced. And he showed me the pictures as evidences. The service only took 1-2 hrs for fixing, and cleaning ventilation for dryer. read more

Wasted my time after I took off from work to deal with the washer issue. Tech Sam asked for my Wifi details as soon as arrived I assume to look up diagnosis. He was rude, I called dispatch and cancelled the service. I mentioned I would be happy to pay for the diagnosis and just get a different company for the fix, needless to say the tech said he had no idea what was going on with the washer and left a pool of water after attempting to run the washer for the diagnosis. I do not recommend. Dispatch was attentive and apologized, they may need a different tech. read more

I've been using SmartWay Appliance Repair for a few years now, and they've been consistently great. They've helped me with my washer and dryer, water heater, heating system, and air conditioning, and every experience has been smooth. They're reliable, show up on time, do exactly what they promise, and their pricing is very fair. No overcharging, no surprises -- just honest, quality work. It's been really nice having one company I can trust for so many things around the house. If you need appliance repair, installation, or HVAC service, I highly recommend SmartWay Appliance Repair. read more

I've used smartway applications 2 times already and both have good experiences. My a/c units upstairs stopped working last month and now it is my downstairs unit. Eugene fixed them both with very reasonable price. He didn't sell me anything extra that I don't need. I like the honesty. read more

Great service, very professional and reliable serviceman . Even fixed my microwave issues.

Good service, technician was nice and was able to repair our washing machine (previously, was having trouble draining water). There was a slight mix-up in my understanding of the price, however, they were promptly able to make things right. read more

Alex was super awesome and we are so happy to find great service! Thanks again for everything!

I have used Smartway on two occasions - to repair the washer and the air conditioner. Both technicians arrived on time, quickly and professionally performed the diagnostics, explained the problems and provided possible solutions, ordered missing parts and scheduled the follow up. The repair day was very smooth and painless. Technicians arrived timely, put the covers on the floor, replaced the defective parts and didn't leave without assuring that machines were working properly and explaining to me the basic maintenance. They also followed up the next day to ask if everything is ok. I would definitely call them in the future and recommend them to anyone with home appliance problems. read more

Wonderful Company My washer stopped working 2 days before Christmas and I just knew I would need to replace my 10+ year washer. A friend suggested I search Yelp and I found Smart Way Appliance Repair with great reviews. Their website is wonderful listing an amazing service fee of $65, for a washer, to analyze the problem. I figured what did I have to loose! I made a call on Saturday after Christmas expecting to leave a voicemail. To my surprise sweet Olga answered the phone and I set upset up an appointment for the following Monday. I was given a window of 11 am - 1 pm with a call when the service rep was on his way. At approximately 12:30 pm I received a call advising the rep would not arrive until 1:30 pm. Then I received a text with the update and a photo of Alex, the service rep. At 1:20 pm Alex was at my door with a smile and apologizing for the delay. I was overjoyed he was there! Alex was in a uniform and extremely professional. I took him to the laundry room where he started the washer and it made the noise I had described. He immediately started his assessment and I felt like he knew exactly what was wrong. It wasn't 10 minutes and he advised it was a sensor that needed to be replaced. Get this he had a replacement in his work vehicle! Alex had my washer repaired in and presented me with an invoice within 30 minutes of his arrival! It cost me so much less than the purchase of a new washer! To my surprise, the next day, Alex text asking how the washer was working! I have NEVER had a repair company do this! This company is the real thing! I HIGHLY recommend Smart Way Appliance Repair and would give them 10 stars! Check them out and I think you will be pleased with the service! read more

Came home from a long weekend vacation and 20 mins later, our 7 year old refrigerator just...died. I searched google maps for appliance repair, at 10:00 PM on a Monday night. SmartWay was highly reviewed so I clicked onto their website. Within minutes, I scheduled a next morning appointment on line, which was immediately confirmed via text. The technician arrived exactly on time the next morning, after providing a 30 min advance of arrival call with a photo of the tech and his name. As a woman at home alone during the day, I truly appreciate that safety feature! Technician was thorough, efficient, polite and explained all the costs to me for repairs up front. He also helped load and unload my freezer, both on the initial service date and the next day when he came back with parts to complete the repairs. He also very kindly vacuumed the dust bunny farm behind the refrigerator before he pushed it back into place! Highly recommend SmartWay - they were fast, efficient and the price was fair and work and product warrantied. I wouldn't hesitate to call them again for an appliance repair. read more

The Techncian was great. Arrived early and had washing machine fixed in 30-40 minutes. Only negative is LG parts are expensive to replace but better than a new washer read more

I received a next day appointment to assess our dryer then Edward came back the following day to do the repairs. He was courteous and efficient. Fair pricing to fix our dryer. Thank you! read more

Made an appointment online for the next day. Stan arrived within the time limit and give us a quote to fix our stovetop. Returned the next day to take care of the problem. Fair pricing ($269 was very fair). Stan was quick, informative and friendly. Many thanks Smartway!! read more

Requested service on LG refrigerator not cooling. SmartWay was responsive and good at communication. Before their scheduled service call the next day the fridge died completely and so I decided to replace it instead ... but I was totally impressed with everyone I dealt with at the company over the phone and via text(!) read more

Got my dryer fixed that same morning! They were fast and friendly and did great work! Mike was very experienced and knowledgeable and they cleaned up when they were all done. Great job!! read more

So I paid for a three year warranty at Nebraska Furniture Mart. It was just $200.00 dollars for my new LG top loader washing machine. The machine is only 1 1/2 years old and it starts making a grinding noise. Allstate hold the policy after jumping through multiple hoops online and over the phone. They ask me to send a video with audio in via email supposedly they can diagnose the problem magically. I send the video in and get no response. I call the said that machine was unrepairable so they would cut me a check for the price of the washer. After picking my jaw up of the ground I call these guys and book an appointment for today. The tech shows up spends about an hour diagnosing the problem. Says it fixed I come over and ask what was it. He shows me a nickel that is all scraped up says it was wedged between the plate and something else. That was the grinding noise. Fix 1 hour just over a $100.00 bucks. The moral of this story never buy the extended warranty and have a good repairman's number. They are worth the call. read more

SmartWay Appliance Repair - Here is the culprit of the grinding noise. - Appliances & Repair Near Me - McKinney, Texas

Amazing customer service. Completely honest and thorough. I would recommend them to anyone and I will have them back out for anything else I need. They responded to me at 6:30 am which is when I'm up worrying about my washing machine being on the fritz. First one to contact me and they were out within a couple of hours that day. Alex identified the problem, told me exactly how long it would take him to fix it and what was wrong with it and he did just that. Had me up and running in an hour. Very reasonable rates compared to others. Excellent experience. read more

Quick response, on time, affordable. So happy I found Smart Way. They are my go to for appliance repair.

We have been using SmartWay Appliance Repair for the past five years and they've been consistently amazing. So far they've extended the life of our geriatric washing machine, an oven, and a refrigerator. They usually get out to me quickly, have the needed part on hand, and most times I've had my appliance fixed and back in action the same day I call. They're super reliable and we will absolutely continue to keep using them in the future. read more

It was as simple as a phone call and had a tech on the way. The notification service and Alex the technician were very prompt, polite, and professional. They quickly got the parts, (washer suspension springs) and installed them. The unit runs like a champ. Great value and service-oriented team. Alex and Olga, thank you. read more

I called them to repair our fridge water dispenser. They scheduled a repair time for the very next morning and Sergey came out and installed the correct part and got it back up and running right away. It was quick and easy and affordable. The second time we used them Sergey came out to fix our freezer and defrost some ice build up for us. Our ice maker worked even better than before after that! They are fast, efficient, reasonably priced, very polite and always early or on time at the latest in my experience! I would highly highly recommend SmartWay appliance repair to anyone and everyone! If you are unsure who to go with, take it from me, go with them. They are the best and I feel good knowing who to call for my future appliance repair needs! Oh, and Sergey is really respectful when he enters your home and puts the cover things over his shoes so he doesn't track dirt in! read more

SmartWay Appliance Repair - Appliances & Repair Near Me - McKinney, Texas

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First time using an appliance repair company. Samsung refrigerator stopped working properly after only 7 years. David from SmartWay came out and solved the problem. The company is extremely professional and very reasonable. I will use them again in the future and I HIGHLY recommend them to anyone looking for help with a broken appliance!!!! read more

I was really grateful for the quick response and honesty of the technician. He was polite, on time, and efficient. Would recommend.

SmartWay was professional, fast and on time. I had a refrigerator door that was leaking water in the front panel. The tech fixed it and haven't had any issues since. They are a bit pricey, but much better than having a buy a new refrigerator. I will use them again. Thanks. read more

Helpful and friendly with a good business sense and appreciation for value to the customer.

I put in a request over email at 9ish for a KitchenAid double oven issue. Got an email response 4 min later with options for availability. Had a tech come earlier than expected. Diagnosed, fixed, tested and finished repair by 11am. What a great and simple experience. Tech knew his stuff. He was professional and courteous. Awesome work and couldn't be happier. read more

The technician came out, took the back of my fridge off, then pressed a button to turn on a fan. He then told me the compressor was out and they don't work on refrigerators with R600 coolant, then charged me the $85+ tax service fee. I had LG come out and was informed the compressor is fine, it's the freezer fan. The Smartway tech was here less than 10 min. That is super shady to do that to people because you're having a slow day. They knew I had an LG before even coming out, if they don't work with that refrigerant, they should ask more questions before even coming out to make sure it's serviceable by them. I also never received the invoice I was told I would get. read more

I got by Bosch washer repaired today. Very prompt response, the technician was on time, very professional and friendly. He did the good work and was fast. My only reservation is about the price - rather on the high end . Their online quote was at least misleading. Maybe I should have double check about the cost when he came, but now is too late. Be aware - their quote was the best - but I ended up paying 120$ more than the 'final' quote I got form Snap Appliance Repair. read more

One of the best services I've used. Hope I don't need to use them again but will definitely contact him if I do.

SmartWay Appliance Repair was the first to contact us when we posted a request for repair on our dryer, and they were the only company that offered to come on the same day. We received prompt, professional, and courteous service and wouldn't hesitate to recommend them to others. A pleasant experience. read more

I used Yelp to get estimates for a dryer repair of a knob that had broken off. I couldn't use dryer without this knob so needed it fixed. I was given a quote for repair and decided to go with SmartWay Appliance Repair. Scheduling an appointment was very easy via using the messaging within Yelp & via text messages. We had a time frame of 9-11am. Eugene arrived within the early part of the time window given which was good. Upon inspecting dryer, he found that a part was broken that he didn't have with him so he had to leave to go get it and would be back the afternoon and it would cost an additional $30...ok. Well, upon calling at 5pm, we found out he would be later getting back to my house but we had plans that evening so we had to reschedule for the next morning. He came back the next morning and completed the job. My dryer part that was replaced was white but we had to use a part that was off white/beige color because he wasn't able to find white...ok fine since I'm the only one that will see it anyway. Dryer is working again. read more

I got a refrigerator fixed and a dryer serviced. Fast response and reasonable price. My problems are fixed. What else could you ask for.

David serviced and cleaned up our 8 yr whirlpool that had erratic cooling of the fridge section. He promised to not charge for labor again of the problem continues and warrantied the service for 3 months. After a week with no change in status he came in to change the control board given all diagnostics was passing. He then discovered freon leak which was hard to detect and recommended a replacement- no control board change. To top it he refunded 50% of his service fee. Hard to find honest techs in this day and age. We replaced the fridge last week. Highly recommend Smartway appliance- you cant go wrong with honest folks! read more

Thank you guys, finally this squeaky sound gone. Very recommend this company to all of my friends, quick respond, great technicians and fast repair, love that company. read more

SmartWay Appliance Repair - Dryer - Appliances & Repair Near Me - McKinney, Texas

After using the oven self clean function for the first time, our oven went capoot. Initially called Sears Repair and had 3 different people come, overcharge us on parts, and it was still not working. Ordered a new oven and Alex from this place arrived to install it. So professional, clean, COVID respectful, and friendly. He got the job done but that night we discovered it wasn't heating. He came back free of charge to diagnose the problem which he found quickly and that problem existed from the beginning, a breaker powering the oven needed to be replaced. He came back the next morning with the part, even tested/reinstalled our old oven for us with the new breaker and then reinstalled the new oven which we decided to keep. Excellent service, excellent prices, excellent work. This is the place to call with your appliance repair needs! read more

2 men came to repair the washer. They could not figure out the problem and said they could not order the part that might fix it. They still charged me a service fee. They did a fine job on our dryer a couple months ago. After seeing this review they refunded my payment. I called another company and they had it repaired in one day. read more

I just moved here from Colorado and needed my washer & dryer cleaned and installed. I called on Friday and Yahor, the technician showed up Saturday morning. He was polite, explained the cost of the service up front and was very efficient. The cost was very reasonable and the staff extremely polite. I would definitely recommend Yahor and SmartWay Appliance Repair to anyone needing service. read more

SmartWay Appliance Repair - Appliances & Repair Near Me - McKinney, Texas