I chose Spavia Elmhurst after doing a lot of research and being willing to spend extra for what I…read moreexpected would be a high-quality, relaxing massage. Unfortunately, it ended up being one of the most disappointing spa experiences I've had. I booked a 60-minute deep tissue massage with the scalp oil and Hypervolt add-ons. Neither add-on was performed... my scalp was never touched and no massage gun was used though I was initially charged for both (they were only refunded after I reached out). The massage itself felt rushed and incomplete. Most areas of my body were barely worked on, and I left still in pain. When I got up, I noticed the digital wall clock in the room had been partially covered with a towel.. specifically, only the minutes portion was covered. I later realized the session had ended about 5-10 minutes early. Management later claimed that covering the clock is standard practice for guest comfort, but that explanation does not make sense. The clock was not bright at all, and there was a much brighter light left on in the corner of the room the entire time. If a digital clock is supposedly too bright and distracting, then it would make more sense to use a standard wall clock or not have a visible clock at all. Partially covering only the minutes, the part that tells you exactly how much time is left... felt like a very shady business practice rather than a comfort measure. I was also told afterward that my massage was shortened because I arrived late. However, when I checked in, the front desk assured me they were able to push my appointment back and accommodate me so that I would still receive my full 60 minutes. At no point before or during the massage was I informed that my session would be cut short. Letting a guest believe they are getting their full service and then ending early without any communication feels unprofessional. When I contacted them about all of this, the only thing offered was a complimentary add-on for a future visit. but only if I book and pay for another full-price massage. After already spending over $220 and being this unhappy, I don't find it reasonable to be asked to come back and spend another $200 just to receive a small add-on for free. A partial or full refund for the actual massage would have been far more appropriate. I have since been ignored. Overall, this experience did not match the premium price at all. I left sore, stressed, and disappointed. I would not recommend Spavia Elmhurst based on this visit.

Got a very last minute appointment for a facial, easy parking in downtown Elmhurst. So impressed…read morewith the aesthetic and cleanliness of the spa . Hygiene is very important to me along with the services. Caroline in the front helped me get an appointment and I got a new customer discount as well with my treatment. I got the oxygen facial it's different here but esthetician Tarin was excellent and very good. I will be back again!highly recommend!!

Great experience, honestly it's one of the best massage parlors i've ever been too. It's great for…read morethe service they provide, their customer service is also amazing, they even have their cats show up from time to time and if you like cats they let you pet them, overall 10/10

Awesome place to go for a massage specialize in Swedish, Deep tissue Foot and Chair massageread more

I can't explain how amazing my massage with Annie was. First of all, I called to make an…read moreappointment and she said she wasn't available until next week. I've had ridiculous pain in my upper back ever since my delivery. After hearing that I had this pain, she called back and said she would make time for me. She took time out from her busy schedule, because she said she completely understood how bad the pain can be as a new mom. Her space is really calming and the massage itself was just what I needed to feel better. She customized it according to my pain areas and took the time to hear about what was specially bothering me. Thank you Annie for making me feel so much better! I will definitely be recommending Annie to my friends and family and will be returning to her for my next massage.

Annie is an amazing and effective massage therapist! I have had several sessions with her and I can…read morenot say enough great things. She takes the time to get to know you and your body to make the most of your healing session every time. Her knowledge and love of helping with prenatal stages and mommy stages of life is refreshing and heart warming as well. I 100% highly recommend Annie!

What a pleasant surprise it was to drive by here. Nice service. Pleasant greeter at the door. The…read moreolder woman who massaged my feet was excellent! I appreciated her covering my F ace with a fragrance sheet or towel. Took me away!.. If there was a subtraction on this spot, it would be that the rooms are to close to the front door. It will take you to a place far away and then you are SNATCHED BACK TO REALITY cuz someone rang the doorbell.......lol ... Won't stop me from going back.

If you want a quality professional massage that relives daily stress and tension this is the place…read moreto visit. I have had massages from 3 of the masseurs and the service was always enthusiastic. Prices are reasonable. They are clean and tidy.

Great massage with very good looking women who communicate well throughout. Favorite spa!!read more

this place is terrible. massage sucked and my scalp hurt from here nails for days after. bewareread more

I loved the location. The inside was inviting and very clean. The receptionist were all kind and…read morehelpful. The room was nice and quiet and relaxing. My massage therapist was appropriate and her pressure was good also. I liked that the massage started on time and not 10 minutes into like massage envy. It ended 5 min or so before which made me feel like I got my monies worth. The selection of products for facial and body care. I want offered any packages for membership but I am currently a member elsewhere. The prices seem a higher than other places but the services seem worth it. Free Parking lot... Near Starbucks and Mariano's and other eateries if you want to plan a spa day outing.

Feels overpriced for what it is. I can definitely get much higher quality service literally…read moreanywhere else in the area. From the first interaction with staff, I didn't feel welcomed and the bad vibe continued through my service. I would not recommend this location. The facial I got was sub-par at best.

I went in here for couples massage and scalp massage. It was easy to schedule online. The staff was…read moreprofessional. The place was so pretty and clean. The pricing was not to high. Loved the place and definitely recommend this place.

I came to visit from Texas last year and had a mishap with our appointment. I scheduled 2 couples…read moremassage and when we showed up they could only accommodate 1 couple. No phone call to tell me they couldn't accommodate. This was really inconvenient for my other 2 kids. Nothing to compensate us. Nothing just yet couldn't accommodate. I scheduled another couples massage with my daughter and again this year there was amishap with our appointment. We literally made the appointment yesterday for 5:30pm today. I missed a call from them at 5:05 but I answered the call at 5:09 and they're trying to reschedule me for 6:30 because I didn't confirm??? What do you mean didn't confirm? You just called 4 minutes ago. I just made the appointment yesterday and our appointment isn't until 5:30 so I hadn't missed it yet. Again no compensation for the inconvenience. As much as I enjoyed the massage last year, I will not be coming back to this establishment. They disregard people's appointments. I'm Asian so I can say this, this is why Asian establishment don't succeed! It needs to be ran like an American business and take into consideration people's time. Don't waste your time here. You will be frustrated!

I bought a Groupon facial, the price was fantastic…read more They meet you in the hotel lobby if you aren't a hotel guest. My aesthetician was on time with getting me from the lobby. The spa suites are located on the eighth floor. The facial was pretty standard, slightly mediocre. There were awkward technical issues with the steamer, which took her about five minutes to fix. She did apologize for the issues and ended up getting it working. At the end she had to collect her belongings which is also a little awkward. It would've been great if she could've got the bath started so I didn't have to wait 15 minutes for it to fill up. You have 25 minutes to relax in the room and take a bath or a shower or use the sauna. This would be an excellent experience or well worth it if they allowed more time. The bath took 10 minutes to fill up/figure out and I only had 15 minutes left. 15 minutes is not enough for a bath and to get ready. I would've really enjoyed the amenities if I was allowed more time. I would say 45 minutes would be ideal. I think they should price higher if needed and give people this time. Without time to enjoy the amenities the spa is really just average. I like the brand of soap that they had available and that it is in a private room. Overall, everything just felt very rushed and not relaxing like a spa should be.

So I planned a Spa Day at Le Meridien Oakbrook & I must mention that the Spa Therapist were great…read more My husband & I enjoyed our massages & facials. I would have given more stars for them however the aspects were great disappointments. I was very disappointed that a floor was not dedicated to the Spa. Instead it was in two guest rooms converted into somewhat cramped rooms. SMH Would have expected more from both the hotel and where it's located. We were told we could grab a bite to eat in the restaurant on the 9th Floor in between services. The restaurant was Closed! Then we were told we could grab a coffee and a quick bite downstairs in the Lobby. Apparently the person we saw at the bar on the way in to our 10:00AM left because when I came downstairs the bar was Closed. So now I must wait 45 minutes for my husband, hungry and thirsty. Would not recommend this Spa to anyone. Definitely didn't start our Wedding Anniversary activities well. Prayerfully it will get better.