I'm sure the excursion was great, except I never got to experience it. I was booked for 3/8 at…read more2:30, excursion would have lasted until about 3:45 pm. I planned my day around this excursion and made it a pool day at my hotel. I left my hotel at 1 pm, got there in about 15 minutes and then drove an hour looking for parking. The sheriff blocked off the parking lot because it was full. Side roads were full. At this point even if I found parking I'm walking over the lagoon bridge. I called the company and Stevie said other guests and the tour guide, Parker, were also experiencing the same issue. Stevie tried her best to help by suggesting someone picking up etc. Still no time because of he excursion was starting in 15 minutes. I requested a refund because I was done at this point. Owner called me back and assured me that I would get a refund. So unless you plan on getting there in the morning to get parking, move on from any excursions at 900 Heron. This review was fair and honest, not slamming the company. However Kaleigh thought it would be cute to email me a nasty email this morning accusing me of being a bully. Photos of the conversations attached. At this point the unprofessional-ism of this company should be considered. Kaleigh, if you were only this respectful and professional as the face you are trying to show publicly privately. You can put whatever spin on this you want, you are the real bully and you can try to make yourself look good and make me look bad. You made this to be what it didn't have to be. As I have said, I am done with you, your poor attempts at damage control, and your company.

Our experience with Live Free Diving was excellent. We had the pleasure of being guided by Keke who…read morewas great! I would definitely recommend them to friends and family. It is also great for people who might not enjoy boats since it is from the shore. Even though it is from the shore you won't miss out on any of the sights. We saw a great Moray Eel which was nice enough to pose for some great pics!!

We booked a long weekend to travel to West Palm and chose Narcosis as our dive outfit…read more Great choice! The "safety first" approach, knowledgeable and helpful crew, and wonderful Captain Alex made for such a great experience. We will be back to dive again with Narcosis!!

Dove with Narcosis today. Staff was friendly, accommodating and incredibly helpful. Sarah was a…read moregreat guide! Alex did an in-depth (so important) briefing before we even left the dock. Everything was clear. We felt safe and cared for, while also having fun.

UPDATE (06/26/2026): Owner of Force-E Scuba Centers reached out to me personally and promptly,…read moreissued a full refund, and has told me that one of the employees involved will be disciplined and the other terminated. He seems to genuinely care about his business and his customers and I think that response is completely appropriate given what occurred. Updated my rating from 1 to 5 stars based on his handling of this situation and trust in his word. -------------------------------------------------- Original Rating: 1 star - 06/25/2026 review. I'll be straightforward: there is no way the glowing reviews for this place reflect what's actually happening here. My experience at Force-E Scuba Center on Blue Heron Blvd was the single worst gear rental I've had anywhere in the world; I've rented in Maui, Bali, and plenty of other places in between. I came in the night before renting to check availability. The woman working that evening was friendly, helpful, and told me no reservations were needed and that they do fittings. Great first impression. I came back the next morning ready to go. She wasn't there. A younger staff member assisted us, and from the very first question we asked, he made it obvious that we were an inconvenience. When we asked the difference between a snorkel vest and a life jacket, because we'd never used one, he was visibly irritated. When we asked how to inflate the snorkel vest, he had the same irritated reaction. Any question we had was met with visible disdain, like we were wasting his time for wanting to understand equipment we'd never used prior. When I asked about fittings and mentioned the woman the night before had said they do them, he just said in a visibly upset manner "no." One word. No explanation. The equipment itself was dirty when we received it. There was grime and buildup which we had to wash off ourselves back at the hotel before we could even put it on. And for the price they charge, a defogger isn't included. You pay extra for that. Every other rental shop I've used where they charge similarly to this place has always included it without the need to ask it. Once we got in the water, it got worse. The snorkel vest I was wearing auto-deflated on its own throughout the entire session, forcing me to stop swimming repeatedly just to re-inflate it. The masks leaked. The snorkels functioned for about half the time and then started letting water in despite a proper seal on the mouthpiece; near the end, the airflow was blocked altogether. It wrecked the experience entirely. We returned everything immediately and mentioned the faults when we did. They dismissed it without a second thought. The return itself was its own ordeal. The older man behind the register told me to go wash the equipment outside in a very rude manner; this had never been shared with us. When I went out and cleaned them, he accused me out loud, in front of other customers, that I hadn't washed them. I told him clearly: "I received this equipment dirty, and it's cleaner now than when I got it." He turned red, started making frustrated noises, and just stood there expressing his irritation with body language while I waited silently for him to take the equipment. He eventually told another employee to "just process the return to get him out of here." I shouldn't have had to defend myself for returning rental gear in better condition than I received it. Pro: They're open late. That's genuinely the only positive thing I can say, and even that led me here, so it doesn't count for much. Con: Faulty equipment that ruined a day of snorkeling while on vacation, gear that was dirty from the moment it was handed over, a staff that ranged from dismissive to outright hostile, a defogger that is not included despite how much you already pay, and a return process where a staff member yelled at me in front of other customers for no valid reason. All of it could've been avoided by going literally anywhere else. Tip: Don't come here. Find another shop. The equipment fails, the staff is hostile, and you'll spend your vacation frustrated instead of enjoying the water.

Great variety of dive equipment and friendly and knowledgeable employees. They know the local area…read morewell when I went in they were very busy which is expected on a holiday weekend. They definitely take the time to spend with each customer making sure that their needs are met.

Excellent operation!!! It is very clear that Jim and his crew are all very passionate about marine…read morelife conservation and ocean conservation, and they run their operation with focus on SAFETY. I have reviewed the negative reviews here, and not one of them was consistent with my experience in Jan 2025...the details provided in those negative reviews show that the reviewers fail to take any blame for their own reckless mistakes, so please don't give them any consideration

Unforgettable experience hanging out with the magnificent Grey Whales in Guerrero Negro Mexico!!read more

We decided to go on a harbor cruise with Hakuna Matata to make the most of our time, since we were…read morethere for 24hrs. When we arrived, you check in at a small blue hut. Unfortunately, the initial welcome wasn't great. We weren't really greeted--just asked for our names so we could receive a card to board the boat. The woman helping us continued chatting with her coworker and looking at her phone while assisting us, which felt a bit dismissive. The weather was beautiful and the views around the harbor were fantastic, making for a really relaxing cruise. Jeff, the bartender, was a highlight of the trip. He was extremely friendly and very knowledgeable about the harbor. He even took a couple of photos for my husband and me, which we really appreciated. Overall, while the check-in experience could definitely be more welcoming and attentive, the cruise itself was enjoyable thanks to the scenery and the great service from Jeff at the bar.

Wonderful afternoon on the water with our family on the Hakuna Matata! The captain was very…read moreknowledgeable and provided local knowledge about the homes and sites along the way. Fully stocked bar, good music, and attentive crew. My only feedback for improvement would be getting a PA system for the captain to speak over while giving local information, as it was sometimes difficult to hear the facts and information with a group of 30 people on board.

Just got back from a snorkeling trip with these guys. Friendly, informative, and accommodating…read morestaff made this a great morning for my sons and I. Would highly recommend if you are in the area.

Friendly staff - great equipment! Would definitely rent here again! Rental location is right on the…read morebeach. In addition to stand up paddle boards, they offer kite surfing lessons and much more! Great spot!