It begins at Advanced Auto Parts on 30th in Boulder. I was there on Sunday morning and the place…read morepositively reeked of B.O. Either someone had mopped with a bucket of B.O. water or the confrontational tone sales clerk was the source but it was noxious. They had Ozium for sale and I was tempted to buy some just to spray it in the store. After being given the wrong brakes by the clerk that was more concerned about her phone conversation than double checking the part number she was selling I was in for a big surprise. After I had everything taken apart I was pissed off to learn that the clerk had given me the wrong part. People make mistakes, I know, I've made plenty, but not because I just didn't give a shit reeking like B.O. . I was lucky to be able to borrow a vehicle and even luckier that Napa was close by the shop I was working in. Patrick helped me out, double checking the right parts, and I even bought some Ozium there to bring with me when I return the wrong pads to the stinky Advanced Auto Parts. Must include that normally AAP is a good experience and I get the right parts no problem, I blame the clerk. She didn't give one flying fuck and stank like Really stank like B.O. and had an attitude like it was my problem if I found her stank offensive. So Napa was great.

They charge THREE TIMES more than King Soopers for wiper fluid. (Yes, the basic blue stuff.) Tells…read moreme everything I need to know...

Had a slight problem and Dwaine was eager to solve it! Love…read morethe very tall ceiling in a huge waiting room.

I've called 8 times since Tuesday and I spoke to 1 person , Sunny, no one has returned my messages…read morebut Jennifer and when I returned her call all I get is another recording , tried 3 times .my wife's plates expire tomorrow and we are still waiting. Called GM number ,recording, called service number recording , called finance number recording

Don't buy anything from John Carrillo at heatmyrv, bought $8000 rebuilt Hydro hot. Once he gets his…read moremoney, warranty is over. I have a newly rebuilt unit, he suckered he into buying a PC board for $600 more and it won't get up to running temp. It's been a month, still no hot water or heat and he refuses to return mine, and my installers phone call. Looks like legal action will be required

I am from Reno NV and John and his family really help us out! He is the WIZARD OF OZ of Aqua Hot!!!…read moreThey went out of their way to help my wife and I out!!! Two sayings are right.....Heat My RV... is right!!!!!! And Happy Wife Happy Life!!!!!! Thank You John Carrillo!!!!!

Luis and the Service Staff were friendly, courteous and expedient getting my service done on time…read moreand explaining everything along the way. Just another reason I'm a Toyota customer. Great job and I'll be back for my next service when it's time!

I brought my 2025 Camry in for a TPMS malfunction warning on what should have been a relaxing…read moreSaturday morning. Instead, what followed consumed my entire day and left me frustrated, out $199, and completely let down by a dealership that had every opportunity to make this right. From the moment I walked in I was informed of a $230 diagnostic fee with no guarantee it would be waived -- even though my car is still under full factory warranty. The stated condition was that if the cause turned out to be something outside of warranty coverage, the full $230 would stand. When the service advisor came to the waiting area to ask about my tires, I mentioned I had recently had a winter-to-spring tire swap done at Discount Tire. She surmised on the spot that Discount had not properly reprogrammed the sensors and that because the cause was external to the vehicle, the warranty would not cover it -- but she would reduce the charge to $199 plus tax. No negotiation. That was simply what I was told. When I checked out and asked the service advisor what the $199 was for, her entire response was a single word: "Labor." No elaboration. No breakdown. Just "labor." For nearly $200 on a car still under factory warranty, I deserved better than that. The issue was ultimately confirmed as incorrect TPMS sensor IDs -- a programming problem, not a hardware failure. What made this experience truly infuriating was what followed. My invoice was so poorly documented that it contained no separate technician cause and correction notes -- just a muddled block of text that didn't clearly explain what was found or what was done. I needed that documentation to seek reimbursement from the tire shop. A completely reasonable request. Instead I spent the better part of my Saturday being passed around, ignored, and ultimately stonewalled. A separate representative who called me after the fact claimed that Discount Tire wouldn't have the equipment to reprogram Toyota TPMS sensors -- an assertion that is simply incorrect. TPMS programming tools are industry standard at every professional tire shop. This felt like a convenient deflection rather than an honest assessment -- and frankly, it was insulting to my intelligence. That same representative attempted to transfer me to Ryan, the service manager. The call dropped after six rings. Ryan never called me back. I then called him myself and left a message. Still nothing. A service manager who can't be bothered to return a customer's call says everything about the culture at this dealership. When I followed up by text requesting clearer documentation, the advisor acknowledged the invoice was inadequate and said she would relay the feedback to her service manager. No offer to correct MY paperwork. No follow-up. Just silence. On a Saturday. When I was sitting there waiting for help. I've since canceled my 15k service appointment and will be returning to the dealership where I purchased my car. I came in with a straightforward problem and a reasonable request. I left feeling dismissed, overcharged, and robbed of my entire Saturday. Stapp Toyota lost my business today over a documentation request that should have taken five minutes to fulfill.

I have been coming to this dealership for quite awhile. However since the move to their new…read morelocation they seem quite full of themselves. I made an appointment for my F150 because the tailgate auto latch wouldn't open. First it took 3 weeks to find an opening. Than they insisted on charging a $170 diagnostic, huh. Than they called and said it was the actuator, which I had told them, and the part would cost $600. Crazy high. I called another Ford dealership 20 minutes away, they had the same part for $90 and than $260 labor, and was able to get me in right away. This trust cannot ever be reversed. I will not grace this dealership again. Also they gave me an age related label for their driver, not cool.

My partner and I purchase a hybrid escape. The sales and finance team were fantastic. They…read moreexplained all options and really helped us through the transaction. Thanks

My family and I were traveling through the area and were recommended to go to this business from…read moreNapa auto parts locally for a couple suspension parts. Sign on the front said "due to short staffing today we are closed for retail" called on the phone and they directed me to another local business could not even sell me two small parts...super disappointed.

I went in today and had horrible service, brought a large list of trailer supplies I needed and was…read moretold they don't carry any of the items I was looking for... we are talking nuts and bolts! Told my friend that sent me to them that he's nuts for sending me the recommendation.

I installed two of their engines in my vehicle and neither one ran properly. I was given a refund,…read morehowever, now will need to do the job a third time. They obviously do not run or preform compression test on their engines. I've been dealing with salvage yards for 45 years and have never experienced a catastrophe like this. They did offer a labor warranty for $500 but this should not be necessary.

I talked to Quint about a mirror I was in need of. Stadium had the part and at aprice I was good…read morewith. I get the mirror and it was just like Quint told me . I have used Stadium before and I will always make Stadium my FIRST CALL

No one is ever there to help you fix anything so I wouldn't recommend going there at all. They…read moredon't pay their employees. And it is a very HORRIBLE tire shop. There's nothing in stock. Don't go there.

DON'T COME HERE! I bought a Groupon from this business for a tune-up and inspection so I called to…read moremake an appointment. First off, when I called, the receptionist acted like she had no idea what a Groupon was and put me on hold for what seemed like forever to find out what it was. Then she came back on and said reluctantly that I could come in that day but all I wanted to do was make a future appointment. Once we got that clear she asked when do I want to come? I said Saturday would be good. she said that was fine but the earlier, the better. I then asked her what time do they open? she said at 8 so I said put me down for 9. She took my name and said we'll see you then. We'll, long story short, and 50 minute drive later to get there on Saturday morning, the place is CLOSED! Apparently, they're closed on Saturday and Sunday and the receptionist didn't bother to tell me they are closed on Saturday. So buyer beware! This is not a professional establishment and the communication to to consumer is full of crap!

A great experience. Wanted my daughter to test drive a Bronco as we are considering purchasing one…read more R2 understood our ask and did not turn it into a high pressure conversation, which car salesmen have been known to do. I so appreciate that and would definitely purchase from him based on this interaction.

Multiple times I have tried scheduling service here at never actually had work done. Assuming I…read moreneeded a battery replaced when I listed the actual needs in making the appointment. Excuses about how it will not be serviced today and needing to leave the vehicle there for DAYS. The service lady is a nasty rat too. DO NOT GO HERE or give them your business. Bunch of half-wits and probably the reason they have a 2 star rating. Let's work together to put this dealership out of business!

Beware of Les Onorato he is a crook. He install a steering…read morecolumn in my 1970 bronco I found he it was installed with two little screws it moved all over. He charged me to install 5 shocks he only installed 4. He ask to put in a EFI it never worked I found the fuel lines sitting on the exhaust. We replace water pump it leaks. He got into the transmission it leaks at the gasket. He installed linkage to trans it down shifts on its own. He did the brakes driver side locks up while the others do nothing. He installed a old EFI USED The wired he installed all loose sitting on intake. I had my bronco covered cause the seats were in mint condition. He left it out with out it covered the seats are ruined. I went back over and over trying to pick ok up when he called to say it was ready but every time I went it wasn't at all. I paid for all the work upon completion until the EFI. He demanded money order or cash. He said if I put it in a money order to put it in his mom's name. He said he would not release my bronco unless I paid I. That way even thought I paid cash for everything and even paid cash for the EFI unit and told him I could pay cash for balance. I ended up involving the police. I had them on site to help scare him so I could pay it off and get my Bronco.

Les at Onoratos took #1,700 cash from me and did not fix my car…read more In Oct. 2024 I took my car to Les to have the air conditioner fixed. He said he would give me a huge discount if I gave him cash. I gave him $1,700. I took my car back to him 7 times in the last 6 months. Several times he kept it for 2 or 3 weeks with the promise that it would ve done tomorrow. Each time I picked it up he said it was fixed. (It was not) The last time I took it to him 3 weeks ago. He asked me to bring it in the morning, but when I got there he was not there. 3 more times that day he broke appointments with me. I told him I wanted my money back. He swore at me and told me to get out or he would call the police. I went the next day and again he screamed at me to get out of his shop or he would have me arrested. I am a widow and money is not easy to come by. I have since had it fixed and the parts he said he replaced had not been replaced. Super bad business man