Complete b**ch's answer the phone at this location. She asked me on the phone, to cut in line at…read morethe kiosk, told me to be rude to other customers so that I can be on time for my appointment. Then told me "that's what I would do." Well we aren't all a**holes. So some of us don't think that's right to break the rules. I would say there needs to be 2 kiosks. One for people with appointments that actually plan to be on time and one for walk-ins and mark them accordingly. The website asks us to book an appointment and be there 10 min early. But the line is for everyone. It took over an hour in the line and when I got to the kiosk to check in, my appointment lapsed and they told me to make a new appointment.

slow and messy. no seating, rude customer service. Just overall not a good experiencread more

One of the best experiences I have ever had getting a new license... easy to find, not too busy…read more.. and great service. I was in and out in less than 30 minutes...

Hands down the best DMV in Vancouver! Heidi was so incredibly helpful and I was in and out in ten…read moreminutes getting an enhanced license. The first time I went I didn't have all the proper paperwork and they were still so helpful. Pointed me in the right direction. I cannot recommend this DMV enough!

The nicest DMV I have ever been to. The woman running this place is efficient yet also very kind…read more As it is a one person show she multi-tasks constantly but she does it so well that it works out great. You can only do driver license stuff here,I don't think they do road testing anymore and registration is a whole other operation on another street. This DMV does close for lunch and is only open 3 days a week but I highly recommend it. I did get there about half an hour before the lunch break but was told that if I was in the door before the lunch hour that they would serve me. (Which doesn't hold true for the car registration place)

Kerry (the regular clerk) is friendly, funny, and wicked competent. I highly recommend this DMV…read morebranch for your licensing needs.

Visited this Washington Department of Licensing location to register a new vehicle we recently…read morepurchased. We made the mistake of choosing to let an Oregon car dealership process our WA state licensing paperwork thinking it would be easier. We quickly learned our lesson and will opt to take care of it ourselves next time. A check was overnighted to us from the OR dealership, made out to WA DOL with instructions to bring it to a specific licensing location near our home. As we all know, any kind of DMV office is no picnic. We arrived at this licensing office, took a number, and waited an hour before being called. The lady that helped us was super nice and friendly. I wish I would have gotten her name. Anyhow, after entering all the pertinent information into her computer, she realized the dealership had made the check out for the incorrect amount. It was about $300 too much. Ugh, we had to contacts the dealership and have another check overnighted to us. Very frustrating, especially with all the helpful calculation tools available at the WA DOL website. The lady gave us a printout of the exact amount required to register our vehicle and get license plates. She was so apologetic and helpful, even though it was totally not her fault. Once we contacted the dealership and received the new check, we returned to the same licensing office. We were fortunate enough to get the same helpful lady, which made the process quick and painless. She remembered us too, which was nice. My only gripe about this location is how long it takes to be taken care of. It seemed like the closer it got to closing, the more we noticed employees emerging from the back room to help out. Not sure why they couldn't have come out sooner, but waiting an hour seems beyond reasonable. Both times we came here our number was about 15-20 numbers behind the one currently called. We also spent over an hour here during each visit. Overall, the employees here are very knowledgeable. If you're not in a hurry, I would highly recommend this licensing office.

Orchard Auto License absolutely lived up to the great reviews…read more When I walked in, the line looked long, so I fully expected a wait and was prepared for it. To my surprise, I was helped within five to ten minutes, which was impressive given how full the lobby was and that only a few staff members were assisting customers. The person who helped me was friendly, personable, and explained everything clearly. We even had a brief, pleasant chat about their dog, which made the whole experience unexpectedly enjoyable. That is not something I ever expect from a licensing office. I was there to get my Washington state registration, and the process was fast, smooth, and stress-free. Super efficient, super friendly, and genuinely a great experience. I would absolutely go back for any services they offer and highly recommend them.

This DMV was very nice. Clean inside. Hardly any people. The staff was helpful and professional.read more

The system is indeed broken. Their automatic phone menu doesn't work at all. You can't put in any…read moreinfo and it just sticks you in a loop. Don't even bother calling.

So let's face it. Nobody wants to go to the DMV. I had been putting off getting my REAL ID for a…read morelong time. Knowing that the (current) deadline is May, I had to make an appointment just in case I had a reason to fly somewhere...hey it could happen. My appointment was at 10:30 am. The line was wrapped around the building. I was pretending like I was ok with it, but when someone came out and said everyone with appointments could jump the line and move up, I kicked it up to fourth gear. Unfortunately this excitement didn't last long. I got to the front of the line, and then an announcement comes over the intercom. "Entire state of Oregon has outage. License printing is down." I know I wasn't the only person upset, but it kinda killed my buzz. The woman who verified my information was super nice though. She was very impressed that I had all of the correct documents. Well since it opens tomorrow at 8 am, I am gonna take the trip out there and pray that the system is back up. If I am smart I will call before I go.

I've never had an issue with the workers here except one. He was not helpful plus was very…read moredemeaning ,and just shrugged when asked about getting my car title (since it's originally purchased in california). And continued to tell me to call the DMV. I'm at the DMV...he all of a sudden had an answer then continues to crudely draw a map of the west coast to tell me where I go get my title. Told me I had to fly back to California. The bowlcut k-pop reject obviously didn't want to give me the time of day. If you don't want to be there, then don't work there. I WISH I could show you the video I recorded. He obviously toned down his catty attitude when the camera was on.

Big Shout Out To Amanda! There to obtain my driver license…read morehaving moved from another state (with a valid driver license). Checked in to get my place in line (number). Called within 15-20 minutes with no appointment. Amanda who helped me was very helpful, professional and patient with me getting my documents over to her. She was able help find my residency via her computer. Super big help! Thanks DOL and Amanda for a straightforward and helpful visit.

We were assisted by Dina and she couldn't have been kinder to my mother in law! She was friendly…read moreand very accommodating. We were able to take care of what we needed to have done and it was a pleasant experience!

In my experience, any interaction with a government agency is about as fun as having teeth pulled…read more However, both of my visits to the Multnomah County building, the first to apply for passports for my two baby sons, and the second to make a correction to a typo in one of them (not the fault of Mult. Co, BTW), the gentleman working window 8, whose name I have shamefully failed to note, was friendly, patient, and helpful, answer questions and ensuring that all forms were filled out properly, and all fees and required documents clearly specified. What could have been a painful, confusing process was mitigated by his professional attitude, knowledge, and patience. Many, many thanks to this gentleman!

Easy place to find. Free street parking. Parking Lot across the street.Came in with my Passport…read moreinfo in tact and whithin 5 minutes I was done and $135.00 less but im getting my Passport. Food of the world. You've been warned!

1000%, again that is 1000% improvement of customer service, speed of access to an agent, and…read moreattitudes, from 10 years and 20 ago. My only negative is that the only 2 locations are on the far east and far northeast in our are. 5 to 8 times more distance and time to get their. Re-open an office on the westside of town, keep your performance standard, and I'll Very Impressed.

With government office with several employees you would think that a government agency would figure…read moreout how to stagger lunch hours so that they could remain open from 12:00 to 1:00, which is typically the lunch hours for people needing to accomplish errands. Instead they close for 1 hour making it inconvenient for anyone to take care of business when they have the time available.

This is getting scary, i've been here enough times now that they are starting to know who i am. It…read moredoesn't even feel like a chore when i go here. and with friendly staff who have a sense of humor i find it hard to resist joking with them. If you have to take a test, be there before 3:30 in order to ensure you get to take the test. if you're retaking the test go there a little before 4 and they'll let you cut in line. if you're going to do any other things other then driving test, go there right after 4 and the wait is a matter of minutes.