Complete b**ch's answer the phone at this location. She asked me on the phone, to cut in line at…read morethe kiosk, told me to be rude to other customers so that I can be on time for my appointment. Then told me "that's what I would do." Well we aren't all a**holes. So some of us don't think that's right to break the rules. I would say there needs to be 2 kiosks. One for people with appointments that actually plan to be on time and one for walk-ins and mark them accordingly. The website asks us to book an appointment and be there 10 min early. But the line is for everyone. It took over an hour in the line and when I got to the kiosk to check in, my appointment lapsed and they told me to make a new appointment.

slow and messy. no seating, rude customer service. Just overall not a good experiencread more

Hands down the best DMV in Vancouver! Heidi was so incredibly helpful and I was in and out in ten…read moreminutes getting an enhanced license. The first time I went I didn't have all the proper paperwork and they were still so helpful. Pointed me in the right direction. I cannot recommend this DMV enough!

I went on line and bought my ID card .it's been Three months I have not gotten yetread more

The nicest DMV I have ever been to. The woman running this place is efficient yet also very kind…read more As it is a one person show she multi-tasks constantly but she does it so well that it works out great. You can only do driver license stuff here,I don't think they do road testing anymore and registration is a whole other operation on another street. This DMV does close for lunch and is only open 3 days a week but I highly recommend it. I did get there about half an hour before the lunch break but was told that if I was in the door before the lunch hour that they would serve me. (Which doesn't hold true for the car registration place)

Kerry (the regular clerk) is friendly, funny, and wicked competent. I highly recommend this DMV…read morebranch for your licensing needs.

Orchard Auto License absolutely lived up to the great reviews…read more When I walked in, the line looked long, so I fully expected a wait and was prepared for it. To my surprise, I was helped within five to ten minutes, which was impressive given how full the lobby was and that only a few staff members were assisting customers. The person who helped me was friendly, personable, and explained everything clearly. We even had a brief, pleasant chat about their dog, which made the whole experience unexpectedly enjoyable. That is not something I ever expect from a licensing office. I was there to get my Washington state registration, and the process was fast, smooth, and stress-free. Super efficient, super friendly, and genuinely a great experience. I would absolutely go back for any services they offer and highly recommend them.

Visited this Washington Department of Licensing location to register a new vehicle we recently…read morepurchased. We made the mistake of choosing to let an Oregon car dealership process our WA state licensing paperwork thinking it would be easier. We quickly learned our lesson and will opt to take care of it ourselves next time. A check was overnighted to us from the OR dealership, made out to WA DOL with instructions to bring it to a specific licensing location near our home. As we all know, any kind of DMV office is no picnic. We arrived at this licensing office, took a number, and waited an hour before being called. The lady that helped us was super nice and friendly. I wish I would have gotten her name. Anyhow, after entering all the pertinent information into her computer, she realized the dealership had made the check out for the incorrect amount. It was about $300 too much. Ugh, we had to contacts the dealership and have another check overnighted to us. Very frustrating, especially with all the helpful calculation tools available at the WA DOL website. The lady gave us a printout of the exact amount required to register our vehicle and get license plates. She was so apologetic and helpful, even though it was totally not her fault. Once we contacted the dealership and received the new check, we returned to the same licensing office. We were fortunate enough to get the same helpful lady, which made the process quick and painless. She remembered us too, which was nice. My only gripe about this location is how long it takes to be taken care of. It seemed like the closer it got to closing, the more we noticed employees emerging from the back room to help out. Not sure why they couldn't have come out sooner, but waiting an hour seems beyond reasonable. Both times we came here our number was about 15-20 numbers behind the one currently called. We also spent over an hour here during each visit. Overall, the employees here are very knowledgeable. If you're not in a hurry, I would highly recommend this licensing office.

Easy to make appointments online, minimal wait when you arrive, cheerful and knowledgeable…read moreemployees, we couldn't be happier with this location! We have had to come here 4 times this past month for a variety of reasons and we never had a bad experience. Even the building and parking lot are clean and beautifully maintained. Best government facility we have ever been too.

This DMV was very nice. Clean inside. Hardly any people. The staff was helpful and professional.read more

So let's face it. Nobody wants to go to the DMV. I had been putting off getting my REAL ID for a…read morelong time. Knowing that the (current) deadline is May, I had to make an appointment just in case I had a reason to fly somewhere...hey it could happen. My appointment was at 10:30 am. The line was wrapped around the building. I was pretending like I was ok with it, but when someone came out and said everyone with appointments could jump the line and move up, I kicked it up to fourth gear. Unfortunately this excitement didn't last long. I got to the front of the line, and then an announcement comes over the intercom. "Entire state of Oregon has outage. License printing is down." I know I wasn't the only person upset, but it kinda killed my buzz. The woman who verified my information was super nice though. She was very impressed that I had all of the correct documents. Well since it opens tomorrow at 8 am, I am gonna take the trip out there and pray that the system is back up. If I am smart I will call before I go.

What. I thought that bureaucrats were miserable. They were patient, friendly and kind and it was…read morethe end of the day. WOW,

Big Shout Out To Amanda! There to obtain my driver license…read morehaving moved from another state (with a valid driver license). Checked in to get my place in line (number). Called within 15-20 minutes with no appointment. Amanda who helped me was very helpful, professional and patient with me getting my documents over to her. She was able help find my residency via her computer. Super big help! Thanks DOL and Amanda for a straightforward and helpful visit.

We were assisted by Dina and she couldn't have been kinder to my mother in law! She was friendly…read moreand very accommodating. We were able to take care of what we needed to have done and it was a pleasant experience!

In my experience, any interaction with a government agency is about as fun as having teeth pulled…read more However, both of my visits to the Multnomah County building, the first to apply for passports for my two baby sons, and the second to make a correction to a typo in one of them (not the fault of Mult. Co, BTW), the gentleman working window 8, whose name I have shamefully failed to note, was friendly, patient, and helpful, answer questions and ensuring that all forms were filled out properly, and all fees and required documents clearly specified. What could have been a painful, confusing process was mitigated by his professional attitude, knowledge, and patience. Many, many thanks to this gentleman!

Probation kept my sister on for years charging her excess fees then losing her payment receipts…read more I'm not impressed & would never work here. When I called to assist no calls were ever returned. When my father wrote letters to arrange housing for her, they never responded. We wanted to relocate her case to Sacramento to help her ourselves, but the courts had to be contacted directly as probation failed to forward our requests. IM NOT IMPRESSED!

Friendly staf. Convenient location. Efficient. Vehicle license renewals are easy. Not like many…read moreoffices with long lines and long wait times.

Completely unprofessional department that is too lazy to update their online profile to say closed…read more They have been closed to walk ins since April 15, and yet here we are three months later, and they still haven't updated their online profiles to reflect that. I ended up wasting time AND had to pay for parking at your location for nothing. Tried to report it over the phone and each rep just wanted to pass the buck and not deal with it. Thanks for the awesome experience! Avoid this place for licensing in WA and go literally anywhere else for a more professional experience.

This is getting scary, i've been here enough times now that they are starting to know who i am. It…read moredoesn't even feel like a chore when i go here. and with friendly staff who have a sense of humor i find it hard to resist joking with them. If you have to take a test, be there before 3:30 in order to ensure you get to take the test. if you're retaking the test go there a little before 4 and they'll let you cut in line. if you're going to do any other things other then driving test, go there right after 4 and the wait is a matter of minutes.