Everybody we dealt with at this hotel was very nice. I really mean it. We had a minor issue with…read moreone of the bartenders right off of the lobby 3 times but I am not going punish this property with a not so perfect review just because of one bad apple. Employees went out of their way to say hello and is there anything we needed. Oh and Maria in the breakfast buffet (we ate both mornings there) very very good waitress. I am a little disappointed with Hilton for serving liquid eggs in a bag or carton. The preservatives in the eggs upsets my intestines if you know what I mean. Maria immediately offered real eggs to replace the fake eggs. Oh and the water here tastes very very good. I could not stop drinking it. Awesome water filtration system. Lots of stores and restaurants that are walkable. Thank you Rockwall Hilton

This was my first time getting a day pass using resort pass and I am glad I chose this location…read more The hotel is absolutely beautiful. It sits right on the lake and you have a good view of everything. The pool was amazing. Since it was so hot outside, being in the pool felt so nice. It's a big pool with plenty of space and lounge chairs. There is an outside bar that closes around 8pm and a bar inside that closes at 12am. The pool closes at 10pm. Overall, I would highly recommend. 10

I did not get to stay at the hotel so I can't speak to the hotel appearance/accommodations…read more However, I booked a room and tried to cancel the day before. They do have a 48 hour cancel policy. That sucks but it's fine. They told me instead of the $200 I would only be charged $145. My boyfriend called them and said well can we at least get a credit for a future stay? They said no because it's already been cancelled. I then got charged the full $200. I called and they told me I don't know who told you that. I asked to speak to a manager they said they were in a conference and I asked for a call back. She did call me back but then told me she couldn't talk to me because the reservation because it was in my boyfriends name. I did say but my card is on file. She said that doesn't matter. I am waiting to see what happens when my boyfriend calls and I hope they make this right.

A new and well-maintained hotel in a great location. The hotel is right off I 30 and a couple of…read moreminutes walk to the harbor. The hotel has plenty of parking. The rooms can be a bit noisy if it's facing the highway. The staff in the hotel reception were super friendly and welcoming. The rooms were clean and very well maintained. Definite 5 stars to the staff. The lobby has a bar with plenty of seating and work stations. Breakfast is complimentary in the lounge area. A very good hotel in the Rockwall area with plenty of food options nearby.

We stayed here for a week and had a really great experience! The overall vibe of Tru hotels is one…read moreof my favorite parts. It feels modern, simple, and still cozy enough to truly relax. The staff were all very friendly and helpful, and a big thank you to the front desk for giving us a discount for our longer stay. That was such a blessing to us. Housekeeping did a great job refreshing the room every other day, and everything stayed nice and clean. There's a good variety of snacks and drinks in the lobby, and the breakfast each morning had plenty of options. We also felt very safe in the area, which made the stay even more comfortable. The only thing to keep in mind is that there isn't much storage space for personal items, but overall it didn't take away from our experience. We really enjoyed our stay and would definitely come back!

I was in Rockwall for business and was set up at the Tru after a terrible situation at an Airbnb. I…read morecan say it was one of the best hotel stays I've ever experienced, everyone at the front desk was helpful and accommodating. Even when I needed to switch rooms there was no hustle, the amenities were great, especially the pool and free breakfast! 10/10 would recommend anyone visiting rockwall stay here!

This was the absolute worst hotel I have stayed in and I don't know how long the room they gave us…read morewas for handicap and it was smelt so bad. We had to leave the window open all night. It made me sick to my stomach. I totally do not recommend this hotel and I would not recommend it to anyone.

I stayed at the Best Western Plus Rockwall Inn & Suites Jan 28-29 due to bad weather forcing me to…read moreget a room for the night instead of driving home. Kevin at the front desk went above and beyond to help me as I didn't have anything with me. He was able to locate a phone charger for me to use overnight. The hotel was clean, well organized, room was comfortable. Breakfast the next morning was great with several things to choose from and the best coffee. I asked if I could get an extention on checkout as Rockwall was still under a Flash Flood Warning. Was told it wouldn't be a problem. Highly recommend this property.

I have called this hotel several times requesting a manager to call me back regarding unauthorized…read morecharges of over $300 on my account. I never made a reservation under my name, never stayed at this hotel, and never signed any documents authorizing these charges. Despite multiple attempts to resolve the issue, nobody has been willing to help or provide answers. The lack of customer service and accountability has been extremely frustrating. Instead of helping resolve a serious billing issue, I was treated poorly and ignored. Based on my experience, I would strongly caution others before staying here.

Improve Customer service, equality to guest, eliminate discrimination and racial profile. Brought…read moreto attention of manager, the experience of discrimination and being assigned a room under construction, substandard room, the result management dismissed. Insulted by being offered royalty points, instead of investigating. Don't recommend Hyatt Place Dallas.

When you walk into lobby all in the common areas look real nice. Newly updated…read more Short lived when you walk down to room 124 on the first floor! Electric outlets only on one side of bed and only one! No USB for phones and gadgets. Just zilch! Where pics were, now off. Paint doesn't match. Fixtures taken down. Not replaced. Curtains look like there was a cat fight. Bed lumpy. Not what you care to sleep on. Bathroom, no hooks or bars for towels. Mold all around shower-inside and out. Complained upon leaving. Employee acted like surprised. Showed her these pics. They have no business renting out Rm 124. Not going back. Gives Hilton a bad look!

It started off ok. There was a slight stench in the hallway leading to the room, but it was ok. I…read moreate breakfast and it was really grand. The employee that set it up each morning was so welcoming and helpful. The front desk staff was also great and welcoming. As the stay continued, I had reached my breaking point. I woke up to seeing a roach on my cup. At this point I was ready to depart and not return.

Good hotel, "I had a wonderful stay at this hotel. The cleanliness of the rooms was outstanding --…read moreeverything was spotless, fresh, and very well organized. It really made me feel comfortable and relaxed during my stay. The staff was also friendly and attentive. I would definitely recommend this hotel to anyone looking for a clean and comfortable place to stay."

Stayed a night here while driving to San Antonio from Ohio. What a great place!…read moreSuper clean, super friendly staff, HUGE room. Was shocked at how nice the breakfast was for as affordable as the hotel is. Great place to work from a laptop in the morning while you eat. I'm impressed!

Long time tenant/best Gen Mgr Kim…read more A few months ago I had a very negative Reivew that I did not share on most Review channels like Trip advisor or Yelp. It was such a challenge to me...I took it bit further to whom I believe is the Regional Manager for several locations including this one.  It was situations that I would not want to list to deter anyone from staying here and now the majority of my complaints have been fixed or corrected. I wanted to give a SPECIAL recognition to Kim (GM) and the Front desk staff and even the cleaning staff.  As a knowledgeable person in this business...I understand that some tenants..including myself can complain about BUILDING issues and even system issues that may be beyond the control of the Front desk staff and even the GM. Most times the tenants do not understand that and expect the most from the onsite staff.  After living here 3 years.. I can assure you there are limits to what can be done in certain situations and that is unfortunate. When these situations are escalated to the Regional or Operation Managers or even owner of the Franchises...sometimes things take time to get taken care of.  As Tenants...we are unaware of the protocol. We just complain.  However, I have personally experience situations of witnessing Kim (current GM) go out if her way to come up with a solution to any issue given what is in her control to do. I have seen and heard tenants become verbally abusive to the point of becoming close to physical with her and other staff members and that is terrible! My situation was very bad for ME. I do not care to share my personal life here but what I was experiencing was traumatizing to me and in MY opinion put allot if not the whole building in danger...yet again...this was beyond the control of the onsite staff and I knew that from direct communication from the previous GM, Decinda.  That is why I took my concerns to the RM David Jensen.  Kim saw me at a very vulnerable and emotional state and I did share my previous experience with her as to why I was in such fear of what was hapoening here. Kim showed extreme HUMAN compassion to my concerns. The GM hat was off and she helped me as a human being and did all she could to help me feel safe and assure me that things were going to be ok. I understand some may have had different issues. Yes.. The building can be smelly. Yes people are doing things shouldnt, certain individuals can be a nuisance and unruly, loud and obnoxious! But who can really control that? What one person can run to EVERY person who does these things AND has to manage, the staff and take care of new guest and assure them a great experience? I set myself to a high stand in my career and I couldn't do all if that without help from those when needed to make my work more efficient.  My review is to bring awareness to anyone who may have a negative experience and put it on the staff. The staff is NOT fully responsible for the majority of what happens here. I give it 5 stars because I'm treated like one!

First room was very loud with freeway noise and had a musty smell. I moved further away from the…read morestreet side and it was better. Lots of babies screaming and "smoking" smells. Breakfast was not the best.

I like this location! The manager is a wonderful person and I find the rooms very nice…read moreaccommodations; clean and very friendly staff. Thank you for all you do!

I've stayed at this hotel several times throughout the year and I've always had a clean room…read morecomfortable bed hot breakfast and the staff has been wonderful . They are pet friendly and I won't go anywhere without my dog and when my dog is happy I'm happy . I highly recommend it and I will stay here every time I'm in town .