My family cannot say enough good things about Caring Hearts. The staff there is dedicated to…read morehelping the residents there live with dignity and a sense of belonging. Michelle makes it a practice to reach out to families with "Good news" and pictures that show everyday successes and small joys. Prior to going to live at Caring Hearts our mom lived at a much larger (And frankly much more expensive) care home. However the level of personal care and attention that she now receives has resulted in a substantially higher quality of life for her.

I wanted to write this review for Olivia and the staff at Caring Hearts. They are really dedicated…read moreteam and are doing amazing work. My father has been doing much much better under their care than in other places we've tried. The facilities are always clean, the workers are super attentive to my father's needs, and visiting hours are very flexible. Olivia has been very kind to my father and I throughout the entire process of getting him situated. Additionally, they offer a very reasonable rate for the level of care they provide. I cannot recommend Caring Hearts enough.

My dad is here at Oakmont San Jose, Leslie the person who gives my dad his meds is so nice and…read morekind! We appreciate her! Thank you Leslie Joann

We moved my mother into this facility about two months ago and she is thriving. She's fairly…read moreindependent so wasn't sure she wanted to move to such a facility, but we got a good vibe during our tour, thanks primarily to Lisa Koenig, Marketing Director. Lisa was well-informed, organized, extremely helpful, and full of joy! She ensured we saw a range of apartments and did an excellent job telling us about life at Oakmont. What I love about Oakmont is that my mom has eyes on her now, so I worry less about her day-to-day health and well-being (moving, eating, being safe) than I did when she lived at her previous apartment. She's made some friends already, attends mass, and is getting her hair done weekly. Thanks, Lisa, for making Oakmont so appealing! And to the rest of the staff there - all of them! - for being so warm and caring!

When my parents first moved into an assisted living facility, my mother had recently started using…read morea wheelchair because of an accident, and my father was walking with a cane. As the year continued, they both began to need more care with their ADLs. My mom continued to be in the wheelchair (too afraid to walk on her own); my father started using a walker. The more they became dependent on caregivers, the more they were not happy with response times and assistance from staff from that facility. The apartment was not kept as clean as they wanted. My parents were left to themselves quite often. One time they said that "staff is great to families and visitors; but not to the residents." They felt as though no one listened to them, and the activities did not interest them. Then they moved to Belmont Village San Jose. What a difference! The facility is bright and clean! The facility is secure - everyone signs in and out. Parking is under the building. Staff was attentive to their needs. The meals were good. They were constantly supervised and supported without feeling as though they were being watched. My parents joined The Circle of Friends, which put them with other residents for structured activities throughout the day. Staff response times were better here than at the other facility. My mother, who was very quiet at the other facility, became more animated, made friends, and was not lonely. She looked happier. The one negativity for her was that she could not go outside on her own and walk around Santana Row. And there aren't enough caregivers to take residents outside all the time. My father, though, never quite adjusted to Belmont Village. I don't think it was Belmont Village itself; I think he never adjusted to living in assisted living and to accepting help from others. But he was constantly in pain and transferred from hospital to skilled nursing for months. Ultimately, he was put on hospice, and was able return to Belmont Village to be with my mom. He was able to see that his wife was being taken care of before he passed away in his sleep a few weeks later. My mother also became ill shortly after - and spent time in the hospital and in skilled nursing before returning to Belmont Village, this time in memory care. She passed away in her sleep a few weeks later. Communication between admin/staff and my family at Belmont Village was very good. Any change of condition was reported to us. Any questions we had - someone was there to answer the phone day or night. If we had a problem, it was fairly easy to set up a meeting with admin to discuss the issue. The staff said 'hello' to us whenever we visited the facility - and tried to get to know the relationships between all of us (children, grandchildren, siblings).

Belmont Village Review…read more I am 91 years old and have been a resident of Belmont Village for the past four years. Throughout my life, I have remained active and have been fortunate to enjoy many fulfilling experiences. As I approached retirement, I often imagined what it would be like to live in a fine hotel, where comfort, excellent service, and peace of mind were part of everyday life. I have achieved that goal. Belmont Village is professionally managed by a creative, compassionate, and dedicated staff who consistently strive to provide exceptional care and service to every resident. Their professionalism and genuine concern for our well-being are evident every day. The community is ideally located directly across from the Winchester Mystery House and adjacent to Santana Row, one of the Bay Area's premier shopping and dining destinations. Santana Row is beautifully maintained, secure, and offers an ever-changing variety of restaurants, shops, and community events that residents can easily enjoy. The dining experience at Belmont is another highlight. Chef-prepared meals are served three times each day by a courteous, well-trained staff in an attractive, spacious, and beautifully illuminated dining room. The quality of the food and the pleasant atmosphere make every meal enjoyable. Belmont Village offers a full continuum of care, including independent living, assisted living, skilled nursing support, and memory care. Fortunately, I remain in good overall health and am not experiencing any significant physical or cognitive limitations beyond what might reasonably be expected at my age. However, I recognize that health can change unexpectedly as we grow older. Knowing that additional care is readily available if and when I need it gives me tremendous peace of mind. After four years here, I truly believe I am in the right place at the right time. Belmont Village has given me not only a comfortable home, but also the confidence that my future needs will be met with dignity, compassion, and professionalism. I wholeheartedly recommend Belmont Village to anyone seeking an exceptional retirement community where quality of life, outstanding care, and personal respect are clearly top priorities.

Caity was extremely helpful. She did the research when we needed to find an assisted living…read morefacility for my brother. I found her very knowledgeable about the local industry and the assets and liabilities of each location. We decided to select the first place that we toured.To top it off, this was a free service.

I am so grateful to Caity for supporting our family through the process of finding a good memory…read morecare placement. Caity and Sandra were so helpful- hearing out our concerns and priorities, and giving us guidance on how to think about potential options for my Dad. It has made such a big difference to have this advocacy throughout the whole process-- from visiting facilities, the decision making process, and move-in/transition. Thank you so much for doing this important work!

As an Executive Director, finding reliable, high-quality staff is one of my top priorities. Care…read moreIndeed and specifically Director Kristine Falcedo has been an invaluable partner in ensuring our community remains fully supported. They understand the unique needs of assisted living and consistently provide professionals who are not only skilled but truly compassionate. Their team is responsive, professional, and easy to work with. I highly recommend them to any healthcare leader looking for a dependable staffing solution

Care Indeed is owned & operated by 2 women RNs that built their company on compassion & care for…read moretheir clients 17+ yeas ago. Their primary concern is for individuals and their families that require Home Care services, many of which require 24/7 care with regard to dementia, Parkinson's, and other debilitating conditions. In addition they offer Home Health services for those that are recovering from hospital stays and the like. I myself have had a unique opportunity to observe their practices and have been impressed by the care givers and staff who show up every day to serve those that need their care. I wouldn't hesitate to engage their services & support in my own time of need.

My father has now lived at The Watermark for one year. During that time, the experience has been…read moreinconsistent--at times acceptable, and at other times deeply concerning. The cost of care is extremely high, and additional fees are added for things that should be basic. If a resident exceeds a certain number of medications, there is an extra charge simply to administer them--despite these being small, routine pills. If staff are asked to ensure a resident showers, that also results in additional charges. Housekeeping is supposed to be included, yet there have been multiple occasions when my father's bedding was not washed, leaving him sleeping in what I would consider unsanitary conditions. In addition, there are many times when I visit and the fronts of the cabinets are covered in greasy fingerprints, as if they have not been cleaned or wiped down in months. After his first year, his rent increased by over $300 per month. The increase is for no other reason than to get more money. Just because you can raise the rent doesn't mean that you should. He hasn't been given more care, he hasn't utilized any of the facilities on the grounds. In fact he sits in his room and just watches television all day. The food hasn't gotten better or worse, he hasn't gotten more care or less. So again a rental increase is not necessary. Compounding this issue, prior leadership sent me the rent increase letter that failed to include the discount he receives, making it appear as though the increase was nearly $1,500. This caused unnecessary alarm and confusion and further eroded trust. There have also been numerous occasions when I have specifically asked staff to please not allow my father to simply sit alone in his room in front of the television all day. Despite these requests, I have not seen any meaningful effort to engage him in the community or encourage participation in activities. This lack of social engagement is particularly concerning and directly impacts his quality of life specifically since he has dementia and Alzheimer's, social interaction is extremely important to help the disease progress less aggressively. Many of these issues stemmed from prior leadership, which I understand is no longer in place. I believe I can personally attest to at least one reason for the high staff turnover. On one occasion, I called and asked to speak with a specific leader. I was placed on hold, and when the receptionist returned, she said she was transferring me. When this leader picked up the phone, she answered with a curt and rude "what," as though she believed she was speaking to the receptionist rather than a family member. Speaking to staff--or anyone--in that manner is completely unacceptable. When I clarified who I was and why I was calling, her tone barely improved. The interaction was unprofessional and left a lasting impression. While the care staff themselves appear to want to do a good job, there have been serious lapses. One example was when my father complained of what was dismissed as a sunburn, when in reality he had a severe case of hives. He later ended up in the emergency room while traveling. When we returned from that trip, we found his bathroom had flooded. Rather than immediately sending someone to clean and sanitize his apartment, staff was told to offer to him in a model room for the night. This was an unacceptable solution. He had just returned from vacation here he was ill the entire time and wanted to rest in his own apartment--not be displaced. We were also informed that there was no maintenance staff on site at night, which is deeply concerning in a facility of this nature. It took an excessive amount of time for someone to come up and mop the floor, and even then, the area was not sanitized--only mopped--despite the fact that it involved toilet water. I have read many reviews stating that appearances can be deceiving, and unfortunately, that can be true. It is a beautiful new building. There has been significant staff turnover, which I believe was directly related to certain members of leadership who are no longer there. Overall, I am cautiously hopeful that with the leadership changes that have been made, things will improve. However, given the level of cost and the expectations that come with it, meaningful and consistent improvement is not optional--it is required.

Fabulous place. Only 1 year old. Many daily activities like chair exercises, crossword puzzle,…read more bingo. Food is really good. They will accommodate your needs. Lovely garden. You can bring your pets too. Can't go wrong with The Watermark. Employees are nice and very helpful. Very accommodating.

Finding the right assisted living facility can be overwhelming, but Villa Fontana has been a true…read moreblessing for my 95-year-old dad and me. It was incredibly difficult to tell my dad that I could no longer manage his growing caregiving needs, but Merife and Michelle made the transition easier by assisting me when I shared the news at his home, where he had lived for 60 years. Our first lunch at Villa Fontana was nothing short of serendipitous--my dad was reunited with a former co-worker he hadn't seen in decades! The meal was so delicious that he kept saying "oishi" (Japanese for "delicious"). It truly felt like a home-cooked meal, starting with a cream of potato soup, followed by a bountiful salad with hardboiled eggs, olives, and more. The main course featured chicken parmesan, spaghetti, perfectly prepared vegetables, and a berry pie à la mode for dessert. My dad's room is bright and cheerful, overlooking a gorgeous courtyard. It was recently remodeled with new carpet and granite countertops, making it feel fresh and inviting. To help ease his transition, Merife arranged 24/7 caregiving services from Harmony for the first three days--an unexpected but deeply appreciated gesture. Each caregiver was kind, attentive, and communicative with me, which made all the difference. Just 3 days after moving in, my dad had a small accident during the night, falling on the bathroom floor. Thankfully, he wasn't harmed, and the staff immediately provided me with pictures to reassure me that he was okay. Their attentiveness and quick response gave me so much peace of mind. Perhaps the biggest change has been in my dad's daily routine. Before moving in, he spent his days watching TV from morning until night. Now, he participates in group morning exercises, and when I asked what he liked the most about Villa Fontana, he replied, Bingo! He also loves that he can enjoy ice cream every day--a small but meaningful joy. The entire staff at Villa Fontana has been incredibly friendly and kind. In addition to Merife and Michelle, I want to give a special shoutout to Jefferson, who always greets me at the front desk with a smile, as well as Allyssa, Maryann (the activity director), Maryann (the med tech), Manny, Marycris, and Roselily. I know I'm still learning everyone's names, so my apologies if I've left anyone out! Villa Fontana has truly exceeded my expectations, and I'm so grateful my dad is in such a caring and supportive environment. If you're looking for an assisted living facility where your loved one will feel at home, I highly recommend Villa Fontana.

I would like to thank Miss Merife & staff for taking such good care of Miss Sylvia…read more Miss Sylvia was taken care of by a caring & compassionate staff!! I would recommend VILLA FONTANA as a wonderful facility to any one looking fur a great place to stay.

As i approached my mid-eighties, and with the loss of my life partner. I realized changes were…read moreneeded in my day-to-day life. And so I started to look around to see what was available in terms of In-Home Care and Assisted Living. I ultimately chose In-Home Care versus Assisted living simply because of the fact I can receive the same services I am requesting in the comfort of my own home. And still be surrounded by familiar sights, be able to sit on my own couch, take a stroll in my yard, and go on a nice long walk with my Dog (Zoey) while being accompanied by my Caregiver. After researching several In-Home Care agencies, I selected Nurse Next Door as the perfect fit. Soon after I made the initial phone call to them, someone reached out and was able to quickly set up a date and time to when we could meet. Rashi, a care specialist from their team came over and we sat out in my backyard. After chatting for a few minutes, there was an instant click with the both of us and I knew right away I had found what I was looking for. She went over who and what Nurse Next Door is in the most detailed way possible, and learning more about myself and my needs to put together a wonderful Care Plan that would fit those needs in the best way possible. Nurse Next Door believes in the Perfect Match. That same day and after talking for some time, Rashi already had Caregiver in mind that she thought would fit right in with me. Joanne, a caregiver, who is a wonderful and caring young lady came on the first day when services were scheduled. And since that time Joanne and I have developed a close relationship, learning about each other and doing a variety of enjoyable things together. Some examples are, grocery shopping at Trader Joe's, going to Doctor's appointments, taking long dog walks, light housekeeping (vacuuming), and having endless fun conversations. My life partner and I enjoyed all types of music, and after he passed everything was left all scattered. Joanne was able to help me collect and organize all of the various CD's by music type. She also was so kind to help me find and take me to an electronics repair shop that would fix my 200+ CD Changer. Once the CD changer was back to life, she then made me a hand written list of all of my favorite CD's that were put into the CD Changer, that consisted of more that 200 artists. Now it brings me to happy tears that I am able to listen to all these songs that were tied to happy times with my life partner and remember all the good times and also share them with Joanne. Nurse Next Door is 24/7, and it was wonderful to know I can always reach them for anything. After being provided services from Nurse Next Door for a whole year and getting to know the whole team personally, I highly recommend them. Especially if you are looking for In-Home Care that is available 24/7, quick to respond, caring to your needs, and looking to gain a new friend.

They are lovely and take very good care of their clients and their clients comes first patient,…read morelovely dedication etc

My husband has Alzheimer's Disease and I needed someone to get him to exersize and go for a walk…read more The person came on time and looked at what he should be doing and we talked. I had to leave for 30 min. When I got back, they were in recliners watching T.V. He said the chairs were so nice you could fall asleep here. I said that I needed to sleep for the last two hours that he would be here, and went upstairs. My husband came upstairs [which he should not have done. and the man was gone. He left a half hour early, saying he had an appt. I called them and talked to a person who at first said she was sorry and that I won't be billed. A week later I got the bill for the full 4 hrs. My husband didn't need a T.V. buddy!

DON'T TRUST ANYONE ... We used this agency while my dad was…read moreon hospice. They did a good job with care for the dying, and was their choice to work 12hr shifts. It was nice to spend some time with my sick dad. While I was living/spending 2wks time with my elderly mom & dad I had to sleep too. Sometime/days before he passed away the caregiver knew her job was ending there soon . I then discovered that my dads wedding ring, 2 of my moms real gemstone rings and her wallet cash disappeared. I contacted the agency spoke to owner Asinate, of course she/they deny ever having theft/stealing, bonded&insured for what?! -I had no proof but I know of the jewelry my mother & father did have. I also know it was 1 of the 3 caregivers who were there. I Fired them all and took care of dad myself til he passed. We should have pursued it but it was a sad time - Don't trust anyone in your home! KEEP ALL YOUR VALUABLES LOCKED!! LESSON LEARNED !!!

I cannot say enough good things about my experience with All About Seniors. They truly were a…read moregodsend for our family. My mothers health has been slowly deteriorating and her in home helper was no longer enough. She needed 24 hour care but did not want to be in 'hospital' setting. All About Seniors unique model of providing 24 hours care in a home, in a residential neighborhood, was exactly what we wanted but didn't even know existed. I received their information from a friend of a friend who had used their facilities for her mother. They came highly recommended and did not disappoint. My mother was there for about 20 months, August of 2022 through March of 2024, and she received excellent care the entire time. There was consistency with the on site staff and they were very nurturing and made us feel comfortable about our mothers care. Thank you, Kendall and the entire staff at All About Seniors.

My 93 year old loved one transitioned from Atria assisted living into AAS on Maria Wy, San José. We…read moremoved her in mid September 2020. So her time there was short.The house is in an excellent location for stores, freeways and expressways. At the same time it's tucked into a nice residential area. Given our loved one's fragile condition and increased episodes with various maladies her hospice nurse recommended a smaller residential setting. Hence we moved her into AAS which is a board & care home. There are 2 caregivers around the clock and a 3rd one who comes in at least 3 times a week. This was my first experience with this kind of facility. It was cozy and home like. I was very impressed with the caregivers They were attentive, caring and at the same time highly organized. The place was clean.. The executive director Kendall Hall was always available to talk and was on the ball with big and little things alike. He always kept abreast with Covid19 rules and regulations which included the ongoing changes. He provided us with detailed current information at each and every turn and did so in writing. He maintained regular and professional communication with the hospice nurses and my loved ones primary physician who was not a direct member of the hospice team.. This required yet another component of communication on his part. He arranged for the residents and caregivers to be provided the vaccine in a timely and convenient fashion. Everyone had completed the process by Feb. 11th. My loved one experienced heart failure on a Saturday and passed away 3 days later. Once again Kendall Hall was there before she died and afterwards when he learned she had passed. In fact he stayed with me and my deceased loved one until the cremation staff person came to pick her up. He comforted me with kind words of encouragement. He even helped me carry things to my car. Kendall always did his best to please and keep us at ease. That combined with the caregivers gave me confidence that my loved one was in a safe place, and in the best place for her final stage of life. My loved ones favorite meal at All About Seniors was breakfast . She boasted it was always excellent.