You have to be doing a lot right for a car wash to warrant a positive review. Camel does, and the location on Doverside Drive deserves a shout out. Let's start with, they get the job done. The car wash itself is really good. Little need for second washes. They have multiple types of car washes, and most involve different types of protection they can apply. Around the corner they have plenty of free vacuums, floor mat cleaners, and microclothes to make sure the interior is as good as the exterior. On tope of that they have very affordable monthly packages for one car, or a family of cars. For a self-service car wash, there are plenty of employees around to help with entry gate, get you directed into the tunnel, or keeping the vacuum area clean. Although actual speaking is limited, instructional hand gestures and smiles abound. Unlimited family plans? oh yeah! so happy to found this place close to my home to wash my car in my way to work or in my way home or both to keep my cars shinny and clean. They beat the competition. read more

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This is a great place to wash your car, I went for the membership and I am very happy with that. Gets your car clean, they have clean rugs for wiping, a special station for washing your rugs and vaccines that will suck anything out of your car that you don't want! read more

Camel Express Car Wash - Getting clean! - Car Wash Near Me - Nashville, Tennessee

I had a good review, but changed it. Once I had a problem with this place sometime ago as they indicated I canceled when it was false. They sent me a time stamp when this took place and of course I denied it. I know for a fact I didn't do it. Fast forward to the present. I went there last week and the sticker wouldn't scan. No payments missed! They had to get in my truck trying to figure out why it wouldn't scan. Then of course they asked if my account was in good standing. I'm on my way to work being held up at the car wash losing time. They located my account finding out it was current. Later I was told, "It must've been a system update." Yeah! The same update that booted me sometime ago. I keep going here because it's convenient not far from me, but damn. This is ridiculous. Now I gotta go back and get a new sticker which if it's true, why wasn't I informed before going there? A car wash is supposed to be enjoyable getting your vehicle cleaned. With this place I gotta hope there's no errors. Now I'm seriously considering going somewhere else. I pay $41 monthly which is $492 annually for an unreliable luxury service read more

Unfortunately, last Sunday, I suggested to my partner that we take his 2016 Kia Soul to this location. Before entering this wash, his car was in near-mint condition--he is on the road touring year-round and rarely drives it. It entered undamaged & exited with its brake light ripped out of its housing. This happened right as the car was being run over with the top horizontal brush that comes down the back of the vehicle. As it transitioned from the roof down his hatch, the brush was so powerful that it grabbed and ripped the light out, breaking it away from the recessed mount. We heard this, not knowing what happened, and we couldn't stop the wash, so we had to sit through it. We immediately parked at a vacuum station, and I got out to find the break light still attached to the wiring harness. However, the mounts were broken off the back of the light and where it is mounted inside the hatch (top center hatch light). I tracked down the manager on duty, Zachary. He was nice enough, took a few photos, said they'd get back to us after the cameras inside the wash were reviewed, and gave us his card. I have to say, I'm not shocked at the BS response from the 'James Malone -- Site Manager.' Please see attached screenshot of his email response or read it here: "XX. XXX My name is James Malone, and I am the Site Manager for Camel Express. I have attached a video of what happened with the timestamp (3:30). The part is unmoved or damaged from the equipment and pops out when air pressure from our drying process is applied. Additionally, with the age of your vehicle being 8 years old the plastics on the vehicle will have broken down from exposure which causes brittleness in parts. What was found before entering the wash is that your 3rd top brake light had prior damage before entering the wash. I have attached a photo highlighting the area that was prior damage. There is a crack on the passenger side part which leads to the air popping the part out. I know this came as a surprise when exiting our wash and appreciate you XX. XXX for bringing this to our attention to investigate.I hope this report sheds light on what happened when you came through for your wash and gives a clear understanding of how the events occurred. Although we understand this is frustrating for you, our team has completed the investigation and the claim has been denied due to prior damage. Please email Info@thecamelexpress.com if you have any further questions." ...I'm sure you're not shocked to read they're not taking responsibility, but the blatant outright lies come in the form of: * Photos attached to the email are not from their video cameras--they are photos Zach took when we were parked at the vacuum station. * The video that James linked in the email is of a truck. Are they so inundated with damage/claims cases that James is just rushing through the day, 'cutting and pasting' damage denials? Not a good look, Site Manager James. *There is no exterior damage; the damage was interior to the mount. The light can be seated back in the cutout, and it actually doesn't look damaged. However, it's not securely mounted because the mounts are now broken *This OEM brake light is SOLID. James' argument that the plastics will be broken down from exposure would NOT HOLD UP IN COURT. The exterior shows no damage. I repeat, only the interior mount and back of the light are damaged. This brake light will be around long after you and I return to dust, James. *James circled the sunlight reflecting off the edge of the break light--and this is supposed to indicate, what??!? I mean, I'm a woman, I've been gaslit by men before, but this takes it to another level--James is pointing out 'damage' around the light with a red circle on a photo taken by Zach AFTER the event where we are parked at the vacuums (you can see the flippin' reflection of the car parked behind us!). FYI, WE put the light back into the hatch because we didn't want it hanging out on the drive home. It sits perfectly fine in the cutout, but it's just not securely mounted because the mount is now broken. *James Malone washes his hands of responsibility and closes out the email with a NON-WORKING #. Don't bother trying to call the number associated with this location because they never answer. I literally called for an entire half hour this afternoon, and no one would pick up the phone. My partner went to the location at 3:30, shortly after my attempts to call, and conveniently, the manager had left for the day. We will be filing in small claims court because I'm so pissed that James is gaslighting us. I look forward to seeing you in court, CECW. read more

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Came Express Car Wash sits at the corner of Dickerson Pike and Briley Parkway, across from the Hampton Inn and in front of the Walmart/Lowes shopping center. Like your standard drive thru washes, they have tiered washes starting at their Basic for $12 all the way up to the Best at $25. I came through on New Years Day to get the car looking decent after the snow last week and went with the Best. The wash was solid, tires were shiny and clean and there was not a lot of water spots left after the wash. The back window was still a tad dirty, but for the most part I was happy with the wash. They have folks at the entry stations that assist with selection and payment, they are there to facilitate and keep things moving, which is probably why the interactions are always lacking in friendliness. Speaking of entry lanes, this location can get backed up very easily, so be careful! When it does get backed up, the staff hops out and directs traffic in an effort to keep things moving and safe for folks. Overall, Came Express is a solid place for a decent wash. I recently moved down the street, so the unlimited plans may be on the radar soon... read more

The Doverside location of this business is ridiculous. I don't recommend it by any means for any reason. Attendants are incredible. Management is disrespectful and unwilling to work with anyone on anything, even when they charge you in error, they refuse to refund you, had to get my bank to handle it after they refused to. Pick anywhere but here to do business. read more

I've been frequenting this establishment for many years now. I have had zero issues. The service is great. The staff is very nice and helpful. All you can use vacuums, floor mat cleaner, and towels. Their monthly plans are very reasonable. You can go as many times as you want per month. Keeps my vehicle sharp. read more

Camel Express Car Wash - Car Wash Near Me - Nashville, Tennessee

I gave it one star for supplying towels -- no matter which wash I chose, my car never stays clean more than a day. Sure they have a free wash but only if you bring it back same day -- who has time to do that Not me - I don't live close enough. read more

Was greeted by a very friendly guy that assisted me with a buy one get one free car wash deal. Got a great wash and my car looks great. Used their vacuums and they were very strong and got out every bit of dirt in my car. They had free microfiber towels to use and a great mat cleaner. My car left looking in tip top shape. Will be returning! read more

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My go to car wash! Bought the monthly unlimited package n couldn't be happier! Wash does a great job and you get tire shine at the end. Free high power vacuums and microfiber towels to wipe your car! read more

Don't expect responsibility to be taken if anything happens while at Camel Express. Also, they have terrible customer service. A multi million dollar company could use some better customer service training. refused free unlimited services for two months because of what happened to my vehicle and how it was handled. Terrible. Absolutely terrible. read more

Honestly drove up, had a code for a free wash. The guy working there was so sweet and accommodating in the freezing rain, no less. No issues at all, I'm definitely coming back. read more

I went threw and used the car wash. It was great vacuums worked great love the lights and stuff that shine threw the windows.

Never Again Beware of This Car Wash. I had purchase Buy One Get One Free car wash at this place and Associate Told me to come anytime to use your free Wash. When i went to car wash for My free wash, Establishment not accepting my coupon and told it's Expired. Since associates told me to come anytime and get your free wash They should honor it. All Jerk are working there DO NOT USE THIS CAR WASH read more

One of the worst experiences I've ever had at a business. Paid $1 for a car wash and left with over $1200 worth of damages to my vehicle. Filed a report with the manager to review the incident and claimed my vehicle was already damaged based on a comparison to a same model car that came in the same day that was not the same year or trim. After I finally was able to speak with the owner regarding the situation, the owner told me to take it their suggusted shop which I did. Received the quote from the body shop and was sent directly to the car wash. I did not hear back from the owner or car wash until I had to follow-up a week and a half later which the owner said that they were not going to cover the damages based on "my attitude" and actions when I came to review the video with the manager. "My attitude" being that I threaten to take further actions against the car wash if they did not cover the damages. The owner offered to pay half but I respectfully declined after my counter offer was a "slap in the face", "a waste of time" and for me "take it or leave". BEWARE OF THIS BUSINESS. read more

Camel Express Car Wash - Car Wash Near Me - Nashville, Tennessee

I've lived in this part off Nashville for awhile, and it is great to see great car wash finally exist over here. Staff was helpful with the menu. Car was super clean and my tires had the stuff that makes them look wet. Free vacuums. Solid. read more

So happy that they are open on cold day meanwhile most of the car wash they are closed. Stuff are friendly and helpful go through the payment process. And the best part you have chance to win the free car wash for your next visit. ! read more

Best wash I've had! I got to be the very first customer to go through the car wash. There is even a light show inside the car wash and and projects that projects there logo on your windshield which I love because most kids that are scared of car washes will love this place. There are also hand sanitizing stations next to the vacuums because you never know what will be on those handles. The manager was a super nice guy and gave us a quick tour of the wash before we went through and gave us free t-shirts for the camel express. read more

Camel Express Car Wash - Camel express - Car Wash Near Me - Nashville, Tennessee

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It's USUALLY a good car wash, BUT, I have the premium monthly plan and have become unsatisfied. About every third time I go, the last part of the cycle is not done. This is the part where it buffs ( dries ) the car and buffs the tires. Usually I just go on, but today I tried to tell them what happened and go through the wash again so I could get what I paid for. I was told I could only have one wash per day, even though I didn't get my premium wash. My back is injured otherwise I would've wiped it down by hand. THAT'S WHY I PAY FOR A MONTHLY AUTOMATIC CAR WASH ! Now I'm looking through water spots, and I'm unhappy with the way my car looks. I understand sometimes things happen, but appalled at the fact they would do nothing about it and the fact I'm not getting what I paid for ! read more

ABSOLUTELY THE BEST!!!! All caps and loudness intended!!! 1. Latest equipment and technology for auto cleaning. 2. The best and strongest vacuums I've ever used ANYWHERE! 3. Soap, soap, and more soap in the wash process. 4. Fun lights, colors,and logo show even after several washes. 5. Unbelievable VALUE for the monthly unlimited wash! 6. Friendly management and staff team. 7. My money where my mouth is (as I've purchased several monthly unlimited memberships for my cars). 8. If there were 10 stars they would get them... I've told all my friends! Meticulous Customer read more

I went through yesterday on my way home from work and wasn't very pleased with the results! I paid for the $9 wash that included wheel cleaning. My car came out looking amazing and when you are done with the wash you have the option to use the free vacuums to make the inside look just as nice. I will definitely be a return customer and will look into the monthly pass option. read more

Not a happy camper. Won't be going back. 3rd time I've used this car wash. Not sure what's going wrong. But for 20$ I'll go to one of the hand washing places bow. 2 stars for the parts it did clean. But there were huge areas they didn't get including 50% of the hood and the entire tailgate. Look at the pictures. I couldn't get a good picture of my windows. But the passenger side was still dirty too. read more

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Tried this car wash on Saturday, Sept 9th and left with my passenger side mirror knocked off, ruined my day for being able to work for Lyft. Called and left a message on the number on the receipt, gave my name, phone and info from receipt, NO ONE RETURNED MY CALL. Beware!!! read more

The car wash made my car look super clean and the vacuums are the best in town

Great job for automatic car wash a little high on price though.

Initially was great. 1)Starting missing windshield and roof every time. After a month of this I finally asked and was told it was because of antennae, so now I have to get out and remove it every time even though I never had a problem before. I'm guessing that even though it is clearly posted that they are not responsible for breakage, they just hit the skip button so they won't have to deal with explaining the policy to someone. I understand not wanting to deal with an irate person but to make all of your customers remove their antennae every time they go through the car wash is not the answer. I paid for convenience. 2)The pass readers don't work most of the time. Usually they just come up and pass me through but the last time I had to get out of the car and find someone who took my name and checked to make sure was still valid. I held up one of the two lanes for 15 minutes. Would have left if I could have backed out. 3) Almost every time I go through some part of the wash isn't working. I understand there are occasional maintenance issues but this has become a consistent issue. I am tired of coming out of the wash with either my roof, windshield, wheels or even a whole side of the vehicle still dirty. 4) When I went to their website to cancel my fastpass it will not submit. Keeps saying they can't find the customer. It should be easy to cancel. read more