Stayed here again during the summer and again had an extraordinary experience. Happy to report that it wasn't a one off experience. There have been some changes since my previous visit with there no longer being valet. This wasn't a big deal though. This time we added the zip line to our experience and it was a 10/10! We will definitely be back. read more

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online over an hour for Check in and have barely moved. the staff is walking around like no one knows what is happening and when you ask for a manager....none are available. totally unacceptable. read more

The Indoor waterpark it's in terrible condition. Rusted playgrounds, mold EVERYWHERE!! Bathrooms not kept up to standards. It's hard to believe they are not in violations from the health department. The staff members were nice. read more

Here's the Scoop! We revisited Camelba Resort to celebrate our Anniversary. This was one of our first dates before we married. We stayed in a King Suite which had a fireplace, balcony that overlooked the mountains and mini kitchen. It was a beautiful and comfortable Suite with 2 full bathrooms . Queen pull out couch . Suite can sleep 4 comfortably. We stayed for 3 nights -4 days. There's lots to do at the resort if it rains and you can't go to the outdoor Waterpark. There's Aquatopia an indoor waterpark, bowling, bumper cars, laser tag, game room and youth disco in the evening. There are restaurants also at the hotel and surrounding areas. Large Mail about 10 minutes from the hotel that looks like Tangers in Riverhead, NY. Plenty of entertainment. It's also dog friendly and has a special area equipped with bags to walk your dog in. Valet service is excellent. Parking is not free and costs $25 a day which I was appalled with. Breakfast buffet in lobby was fabulous . Registered guests should have free parking. The room service was very friendly and quick. Our room was beautifully cleaned. Check in was a little long but a received a discount for having to wait to check in after 4pm. Overall for such a busy location our stay was wonderful. The views alone from our balcony were breathtaking. I would definitely go back again . This is our first Summer visit. Our first time was Valentine's Dat weekend. If you enjoy outdoor sports like skiing and water parks this is the place for you. read more

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Location of this place is amazing for the views you get. The food was not good. Service was just basic for what you pay to stay here. The upkeep of this place is the worse. Checkin is BUSY. They seem to be well staffed. We came in from a long drive. Checkin is at 4, we got there at 5ish. Room was not ready. We came as part of a wedding group. Informed the lady of such as we needed to get ready for rehearsal that was to start soon. She then spoke with a manager who did the inspection of the room supposedly sooner so that we can get ready. Check-out is at 11. We were told we could not request late checkout until the morning of. We called the morning of and was told we were not able to get it as the hotel was nearly fully booked. They need to prep for incoming guests. That's fine but if this is the case, I expect my room to be clean and ready at check-in time. This place is kid overload. I love the kids but this place is not really made for adults without children. Mind you, I came for the wedding and we chose what was most convenient for access to the wedding functions. I experienced this so you can know what to expect. It wasn't just that the lobby was so loud, kudos to the noise from the lobby not carrying to our 3rd floor. The noise came from the neighbors slamming doors mutiple times throughout the night and early morning and big kids running in the hallways. Inside the room: my friend felt the room smelled like urine. Dogs are allowed. I smelled cleaned and I never got the urine smell. The toilet got stopped up. It took a while to get someone up to look at it. We also reported the tub was back flowing. The maintenance guy was very nice. I asked what was in the tub and his response was, "You really don't want to know". The tub is supposed to get cleaned at least after each guest leaves so why is this not part of "the inspection"? The carpet is cut, there was sealant visible at the sink/vanity area. We noticed what look like blood stain on the curtain the day we left, both the carpet and tub are stained. Carpet definitely need to be replaced The bed was comfortable, nice size TV, and room stayes cool. The fire alarm sounded for a few hours the 2nd day there, mid morning, but was taken care of fairly quickly. The wedding venue was beautiful. The wedding was outside. We were told the bride and groom asked that we not take pictures because that's what the photographers were far. Well they did not request that. There were two photographers. They are employed by the venue. At no point should there not be a photographer present during the ceremony and the reception. During the reception, they both disappeared and part of the program had to be paused to look for them. This place gets a 2 because location is great, the mountain view is breathtaking, the pool looks great for children and it is indoors, and the size of the rooms are spacious. They also offer discounts for the excursions. As a guest of the hotel, parking is free and access to the pool area. For the amount load to stay here per night, I at least expect 4 star treatment. read more

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This was the last stop for my Fourth of July, Happy Birthday America 250!! trip. The adventure park truly offered a variety of activities for everyone; zipling, mountain coaster, mountain bike adventure, golf, ski resort in winter, sun tubing, and anything else I missed!!! My main reason for the visit, was the mountain coaster. The mountain coaster being my 5th one, was well worth, leaving it as my last stop. The adventure itself, 4 minute ride in total; longest and fastest I've been on, once you get to the top, be prepared, because you will fly , 30 miles per hour and get the best thrill and adrenaline rush... Check out the mountain coaster, you'll be amazed . read more

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3 weeks ago me and my family held our family reunion here. When we came to check in it was exhausting . We were in the line for over an hour . Some of our family 3 hours . The staff was very kind which I appreciated . But the morning of we found a roach on our counter granted it's a water park so the moistness can lead to bugs but not okay . T We went to the buffet (super expensive $27 per person ) and when we first went they didn't have signs that showed what was in what . So the eggs didn't have a sign . So I just chose whatever eggs and I have a dairy allergy . I then started to react and realized there was cheese in the eggs . The next day we came it had the signs of Whats in what . Our formal and the staff that helped our family we loved them . They were one of the best things about our trip . The indoor park was fun I enjoyed it . I wouldn't come back honestly but there were some good things about here . read more

Camelback Resort - View from the buffet window - Resorts Near Me - Tannersville, Pennsylvania

Sigh i hate to write this but i must. First off my family loves Camelback! This was our third time there and the other trips were good but this one left me disappointed. We had the normal 4pm check in and arrived at 6pm from out 2 hr drive and quick dinner grab. When we got there the check in line was sooooo long and only 3 front desk people were there to assist with check in so it took at least an hour just to get to the desk. Then once we got there they had the audacity to say our ROOM was NOT READY yet!!!!!!! Like how??? It was after 6pm!!! I had to take my boys to the changing rooms in the indoor waterpark to change just so they could get some time in the waterpark!! It closes at 8:00pm!! A bit too early to me for an indoor waterpark in the summer months! I was so annoyed! Once we finally get our room around 7:30 the room was not cleaned well. I had a dirty pillow case, spots on the shower curtains and sheets. A huge red stain on the carpet. U could tell it was rushed but we waited 3 hrs for a less than clean room. In terms of Aquatopia waterpark it could use some upgrades. The little basketball water area no longer had hoops. The lazy river which is my fav attraction had little to NO floats!!!! The little they had were deflated!! How are u suppose to float down a lazy river with no floats?!?! Its like they didnt even care when i asked them about it! I am sharing this because Camelback is not cheap at all! We stayed for 2 nights costing close to $1,000 for our family suite so i kinda expect certain things to be decent at the very least. This place use to be top notch and now it seems because they know they are bringing in a lot of money they simply dont care about service and thats sad because my kids love this place. I think we are gonna take a break. If i can give one cool thing is the 8pm dance parties in the lobby for the kids! Its very cute. A live DJ and someone selling glow lights. The kids really enjoyed that. I truly hope someone from management reads this. Improving on certain things can make a huge difference. read more

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We went here for mid winter break. It was not as crowded as I thought it was going to be. We stayed for 2 nights and also enjoyed the arcade they had there. The rooms are spacious, closet space was minimal. I would recommend if you dont want to eat at their restaurant you can door dash food to the hotel. Major plus!! Overall we had a great time here. My family loved it and I will be going back again. The outside sauna is amazing and so cozy!!! Check in was quick and easy. They even hold your belongings until the room is read read more

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Just got back from a 3 day staff at Camelbeach, and I have mixed feelings. Our stay included the outdoor water park which was a plus, so we got to do both indoor and outdoor on separate days. The outdoor park was awesome, friendly staff, short lines. The biggest let down of that part was the absolutely disgusting bathrooms and changing areas. The food looked good, but we focused our time on enjoying the slides and most of the food places were closed by the time we were ready to go. As for the indoor park, there are not enough tubes leaving people cutting in front of you to steal tubes to go on the slides with and no regulation. The only plus were short lines. The lazy river had awesome theming, but again maybe 10 tubes? So mostly everyone was just swimming around it which is crazy to me and something I've never seen before at a water park. The overall food selection was lack luster to say the least. We waited over 30 mins for our meal at the burger place in the indoor water park, as did many others. At one point a bunch of food was piling up and no one there to dish it out until a customer said something. The swim up bar was nice and the drinks good, however, I waited over 30 mins for an espresso drink and no compensation. I guess I could've complained, but I was just annoyed and over it. At the ice cream shack inside, I tried to order a milk shake for my husband and the kid looked around and said "we don't serve milkshakes after 8pm," but then a few younger kids came in after us and proceeded to order milk shakes. Not sure what that was all about, definitely felt discrimination on that one, and was going to complain but my husband stopped me. The arcade was pretty decent and all of the staff friendly and helpful especially with some of the games that ripped us off they made it right quickly. We also got an unlimited chance to do the bowling, darts, 3d ride, bumper cars, and mirror maze which my kids enjoyed. Our room price wasn't terrible and the room ready on time. On the surface it seemed clean, but upon further inspection, there were stains on the floor, a sticky spot, graffiti under the bunk beds from prior people, and an old sock. The beds themselves were clean, so I dealt with it because I've been to worse. It's kind of ridiculous also that they charge for parking, and you really have no choice. Overall, our stay was underwhelming and probably won't be back. We've been to kalahari several times and despite it being more expensive, it is worth it. read more

Camelback Resort - Resorts Near Me - Tannersville, Pennsylvania

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SAVE YOUR MONEY -- TERRIBLE EXPERIENCE AT CAMELBACK! I strongly recommend that people STAY AWAY from this place, especially if you're planning a special occasion. I booked my room in advance and paid for it in full. When I arrived, I was charged a $100 incidental deposit, which I understood, and a $25 parking fee. No problem. Then I asked the front desk for a receipt for the charges that had just been made to my card. The employee initially told me I would get it at checkout. I told her, "You just charged my card, so I need a receipt now." She eventually gave me one, but the receipt only showed an $89 charge. I went to the waterpark with my family to celebrate my son's birthday. While we were there, I checked my phone and was absolutely shocked to see that Camelback had charged my card ANOTHER $418! I was furious. I had to leave the waterpark and go back to the front desk to find out what I was being charged for. And unbelievably, the employee at the front desk COULD NOT EVEN TELL ME WHY MY CARD HAD BEEN CHARGED $418! How can you charge a customer hundreds of dollars and not be able to explain the charge? This is completely unacceptable. Instead of enjoying my son's birthday and our family day at the waterpark, I had to waste my time dealing with unexpected charges and trying to get answers from the hotel. CHECK YOUR BANK ACCOUNT AND WATCH YOUR CARD VERY CAREFULLY if you stay here. Keep every receipt and question every charge. Camelback -- customers should not have to chase down the front desk to find out why hundreds of dollars were charged to their card. This experience completely ruined what was supposed to be a special birthday celebration. I will not be staying here again. read more

The worst check-in at any hotel I stayed in, I checked in at 4pm, but I didn't get room till 2and half hours later... every half hour it was and excuse , that im on top on the list, they haven't cleaned our room , the room is cleaned, but now it has to be inspected...etc . we got some comps,but just bcuz they knew they was at fault...so we stayed in a suite, and 2 complaints, only small garbage cans in each of the bathrooms..they should have a medium size garbage can in the kitchen/dining area....and then went to take a shower and hot water was minimal, I basically took a cool shower something is def wrong the hot water heater...This was my 1st and prolly last time coming here ‍ read more

I had an amazing day at Camelback waterpark. I rented a cabana for the day we were on the second floor out the way we had our own private Waiters and there was no waiting in line for anything to eat or drink. I definitely recommend this for any family looking for a quick staycation. read more

Camelback Resort - A day at the waterpark - Resorts Near Me - Tannersville, Pennsylvania

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I rarely leave reviews, but this experience was bad enough that I feel obligated to warn other families. After driving nearly 5 hours with three small children, we arrived at Camelback excited for a fun getaway. Check-in was at 4 PM. We got there around 6 PM and were told our room was ready, only to walk into a dirty, completely unprepared room. At that point, I had to drag my kids and luggage back downstairs and start the waiting game all over again. We didn't get into a usable room until around 8 PM. That's four hours past check-in and two hours after arrival. Our entire first day was essentially wasted. And unfortunately, it only went downhill from there. The room we were finally given had no towels, missing bedding, floors that clearly hadn't been vacuumed, and dust throughout. The next day there was no housekeeping at all. We left multiple times and came back to the same trash, the same mess, and nothing touched. To make matters worse, bugs were coming out of the HVAC system, which is honestly unacceptable at any hotel, let alone a resort charging these prices. The waterpark is the only reason this isn't a zero-star review. My kids found some enjoyment, but even that area felt dirty and poorly maintained. Staff were hit or miss, with several being inattentive and some just plain rude. Yes, it was spring break, so I expected crowds. What I didn't expect was a complete lack of preparation, cleanliness, and basic hospitality. That's the difference between an average resort and one that actually cares about guest experience. For comparison, we've stayed at Kalahari Resorts, which is larger and somehow still manages to be clean, organized, and ready for guests. Camelback didn't come close. This trip was exhausting, disappointing, and a waste of money. I would not return, and I would strongly recommend families spend their money elsewhere. read more

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Absolutely unacceptable--and honestly one of the worst travel experiences I've ever had. Do NOT stay here. A THREE-hour check-in delay with zero urgency, zero communication, and zero accountability from staff. We were left stranded with a toddler, forced to change in filthy public restrooms just to access the water park. Meanwhile, our luggage and food were taken away to storage, leaving our child hungry and us completely helpless. The water park is just as bad--disgusting, poorly maintained bathrooms and 40+ minute waits for everything. It's overcrowded, chaotic, and completely mismanaged. It only gets worse. Our luggage was somehow "lost," and we had to repeatedly chase staff just to get our belongings back. No apology, no ownership--just incompetence. When we finally got our room, it was absolutely revolting. Food all over the floor, filthy bathroom, and literal stains in the toilet. Clearly no one even bothered to clean it before handing it over. Management was useless. No room change, no real solution--just excuses about being fully booked and vague promises of cleaning "in an hour or so." In other words: take it or leave it. This was supposed to be a special birthday celebration for my husband, and this place completely ruined it. The level of dirt, disorganization, and complete lack of care for guests is shocking. Save your money and go anywhere else. This place is dirty, chaotic, and couldn't care less about its guests. read more

Camelback Resort - Previous guest must've covered the keyhole and they didn't even bother to clean this. - Resorts Near Me - Tannersville, Pennsylvania

If I could give Camelback Resort in Tannersville, PA zero stars, I would. Our family of 13 stayed Thursday through Sunday in a three-bedroom suite, and unfortunately, the problems started the moment we arrived. Check-in took over two hours, causing the children to miss the first day of the indoor water park. We weren't provided temporary wristbands while waiting, which made the situation even worse. Our suite had a strong seafood-like odor, one bedroom's AC didn't work despite maintenance checking it, and the mattress in that room was completely sunken and uncomfortable. None of the three bathrooms were properly stocked with towels, washcloths, or toilet paper, and housekeeping took an unreasonable amount of time to respond. The dining experience was also disappointing. Our first night, the only restaurant open was closing, yet we were charged full price for limited, hard, unappetizing food. Thankfully, DoorDash saved dinner that night. Throughout the stay, dining options were limited, repetitive, and mostly buffet-style, so we eventually chose to eat off-site. The final day was the icing on the cake. We called early and were told our late checkout was approved and instructed to reactivate our wristbands. After standing in line, we were told it wasn't available. The front desk employee, Cyarah, was rude and dismissive when we explained the situation. We asked for a manager and were told none was available. Our wristbands were eventually deactivated, leaving us unable to access our room. After calling again, we were finally given only one additional hour. What makes this so disappointing is that we tried to start each day with a fresh attitude because we wanted our children and family to enjoy themselves. Thankfully, we did have some fun at the outdoor and indoor parks, but the constant issues overshadowed the trip. Every year, our family visits a different resort or park, and Camelback was by far the worst experience we've ever had. For the amount of money we spent, the experience did not come close to matching the expectations. Too many problems, too little accountability, and customer service that left much to be desired. Extremely disappointing. We will not be returning. read more

PROS: this place is wonderful! They have skiing, snowboarding, and snow tubing! Staff is friendly, many time slots available, and they have food CONS: there is no lodge to sit in and wait for your friends to be done skiing. It's overpriced as snow tubing is $90 on the weekends. OVERALL: I only recommend coming here if you don't mind spending a ton of money and if you're not going for the ski lodge read more

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Great place to come and learn to ski. Plenty of greens and blues to learn or obtain advanced training. The ski instructors are very patient and very knowledgeable. If you want to learn to ski or advance your training. This is your place. They have a restaurant with a live band that was awesome and live DJ outside. read more

Where to even begin! We arrived at 630. Stood in line to check in until 7. Received our paperwork and wristbands and were told that our room still wasn't ready but that it was in the "final inspection" phase. So we were told that we would receive a text within 30 minutes alerting us that the room was ready and we could get our wristbands activated. 45 minutes later we still hadn't received anything. Went to the front desk and inquired. Found out that our room was ready, but the message wasn't sent because everyone was busy eating home-cooked food to celebrate the managers departure and we were overlooked. I had booked us a balcony suite room...but we were given the first floor with a patio that led to the dog waste area. Our bell person, Andrew, was the highlight of our time there. He assisted us with care and kindness. We finally got to our room around 830 and immediately got blasted in the face with a mold/sewage odor that was overwhelming. We tried to call guest services from the room phone, but the phone didn't work. We had to manipulate the wires for it to have a connection. We tried several times and the only help we received was from the pleasant automated assistant. A maintenance request was put in. She tried to transfer us to guest services and instead the call went to dining services to make meal reservations. Our room was disgusting. Black mold in the bathroom. Food and garbage under the couch. A large red questionable stain next to the bed. Cobwebs around the patio door. The door itself was difficult to open and close and felt extremely unsecured when closed so we placed chairs in front of it. We went to the front desk to request services in person. The desk person was flat and cold and insincere. She requested housekeeping services for us (but we found out the next morning that she never actually put it in because it would have been noted on our room information). So we waited for a bit, got our showers and realized nobody was coming. We woke up and decided we were checking out. We went to the front desk and were asked how everything was. When I said "not great" she responded flatly with "oh, I'm sorry". Not a single emotion showed on her face other than annoyance. We reported all of our problems again and requested a refund and check out. She got most excited about asking us how soon we could vacate the room. The manager never showed their face and we had to wait for the desk person to walk back and forth to the back to relay the information. We were initially told we would get refunded for 1 night, then told both nights, then when we went to complete the check out and refund, we got 1 night back and 50% the other. I had also purchased arcade, mountain coaster, mini golf, zip line and adults only aquatopia passes. They couldn't redund those directly but said the finance department would handle it "because its a different system". So I have roughly $500 I need to keep track of and follow up on to make sure its refunded. We had such high hopes for a fun weekend. But we were left EXTREMELY disappointed. Check in was chaos...even though we were fortunate enough to get through the line quickly. Customer service is pathetic, insincere and annoyed to be helping the guests. Our room was not what I had booked, but the said "patio and balcony have no difference in the booking and what you receive." Quality of housekeeping left a lot to be desired. We will never go back and absolutely will not ever recommend the resort to anyone. But I will gladly tell everyone that they should look elsewhere! Maybe Wolf Lodge and Kalahari would be better! DO NOT GO HERE!!​​​ read more

I rarely leave negative reviews, but our experience at Camelback Resort over Memorial Day weekend was disappointing enough that I feel compelled to share it. My family and I checked in on Friday and were scheduled to stay through Monday. We arrived in time for the advertised 4:00 PM check-in, only to find the resort completely overwhelmed. After waiting approximately an hour and a half, our room was not ready until nearly 6:00 PM. On Saturday, we spent the day at the indoor waterpark and rented Cabana 1. The highlight of our trip was our waiter, Andre, who provided exceptional service and was friendly, attentive, and professional throughout the day. Unfortunately, the rest of the weekend took a turn for the worse. Later that afternoon, my daughter began feeling unwell and developed a fever. I went to the resort gift shop looking for children's Tylenol or ibuprofen, only to discover they carried neither. For a family-focused resort catering primarily to children, I found it surprising and concerning that basic over-the-counter children's fever medication was not available for purchase. When I asked for assistance, I was handed a first-aid packet containing aspirin, which is not something I would ever give to a child. Because my daughter's fever continued to rise, we made the difficult decision to cut our vacation short and return home that evening. Before leaving, we arranged for bell services to assist with our luggage from Room 529. I personally packed all of our belongings and helped Evan, our bell boy, load everything onto the luggage cart. Once home, while unpacking after tending to my daughter, I realized a mesh bag containing several items was missing, including my husband's Burberry swim trunks, my daughter's RuffleButts swimsuit, and her water shoes. The following day, I contacted the front desk, Lost & Found, and asked to speak to Evan at the bell services department. My information was taken, and I was told someone would call me back. No one ever did. I followed up again several days later and received the same response. No manager was available, no Evan, no answers were provided, and none of our belongings were ever recovered. While losing personal items is frustrating enough, what was most disappointing was the complete lack of follow-up, accountability, or customer service. Not one person contacted me as promised. Not one manager reached out to address the situation. Between the delayed check-in, lack of basic children's medication availability, and the disappearance of our belongings followed by zero communication from management, this was not the family vacation experience we expected. I can overlook mistakes. I cannot overlook poor customer service and a complete failure to address a guest's concerns. Sadly, after this experience, I would not return to Camelback Resort. read more

easy check in modern rooms average parking ( very busy ). so much at the resort to do food water parks shopping events for kids . highly recommended for summer fun at both the indoor and outdoor water parks and relaxing comfort at the hotel read more

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On the plus side, the rooms are nice and the staff is fine. Aquatopia was fun for my young kids--similar to other waterparks we've been to in the area. We came here for the first time since we've never tried snowboarding, and thought that and the snow tubing offered something that Kalahari and Great Wolf Lodge didn't have. Unfortunately, the snow tubing was horrible. We paid $304 ($76 each) for snow tubing tickets and ended up getting to go exactly twice during the two hour window allowed (after waiting more than an hour for each ride). One of the conveyor belts was broken, and for some reason we'd have to wait 5-10 minutes for them to start each ride. Just a really inefficient process. We did end up complaining and getting a refund, but having the wait in line for that long and the stress of trying to push through a disorganized line made us wish we hadn't done this. The other major point was that during the two nights we were here, the shower was cold and made the stay unpleasant. I suspect they don't have the hot water tank capacity to handle a lot of guests using it during peak times, because we texted them and they said they were aware of the problem and they were "working" on it (though it never improved during our stay). We also paid nearly $400 a night, inclusive of the resort fees, and there was no housekeeping service. Even though on the website FAQ, it said you could text or call and request daily service--when I texted they just responded it wasn't available. Which is weird--because why even publish that guests should text this request if they're just going to refuse? One other thing is that the food was overpriced and not that great, and very limited. The wood-fired pizza took an hour for our 2-pizza orders, and was about the size of a personal pizza for around $20 for each. The breakfast buffet was ok. The one thing I would warn everyone of is that they hide an 18% fee for the buffet (when I asked, the server said that was tip that was pre-added). We were just a party of 4, so it was unexpected. I almost ended up double tipping on top of that (which would have been over 40% tip on a self-service buffet). Seems pretty deceptive of the establishment, and I bet most people overlook this and end up double-tipping. read more

We went there this past weekend for my kids 13 birthday and brought a few of their friends. When we got there it was 2:45 and check in isn't until 4pm which we understood. The gentleman at the front desk said that they hoped that the room would be done around 4 but they were a little behind and they would text me when the room was available. He also gave me a number in which i could text about any questions I had. Around 5:30pm came and not a text about availability on the room. I text the number and didn't get a response until 6:45. Meanwhile my wife went down to the front desk and ask about there room to which they responded it was done but yet we didn't get a text saying so. Stuff happens so I let that slide. We get to the room and it was disgusting. It didn't even look like it was clean. I went down to the front desk and showed them pictures and all they said was oh we can comp you breakfast. They didn't say anything about having someone take a look at it to come clean it or anything along those lines. Thats great that they gave us breakfast but what I saw I feel like warranted a little more than just breakfast so I emailed camelback and they have yet to respond to my email. While the indoor waterpark was good and camelbeach was fun for the kids. I felt very disgusted by where i was sleeping. read more

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We just got back from a six-day ski trip. We stayed at this resort two years ago and had a great experience, which is why we chose to return. Unfortunately, this stay was very disappointing. Check-in was at 4:00 PM, but even though we arrived slightly early just in case, our room was not ready until after 5:00 PM--and only after we complained multiple times. We were initially told that rooms are pre-assigned and cannot be changed, yet after speaking with a manager, our room was changed anyway. The hotel also refused to hold our luggage until we had a room, leaving us sitting in the lobby with five suitcases and three children. When we finally got to the room, it smelled strongly of wet dog/ mildew . We used the text request system , as they asked us to ,to ask for pillows, blankets for the pullout couch, and room spray, but received no response. After speaking with housekeeping, we were told the items would be brought, but nothing arrived. Two hours later, we found another housekeeping staff member who eventually came to the room--only to deliver two towels and one blanket, and told us to go to the front desk for the rest. We went to Trails End for dinner around 5:30 PM and were quoted a 45-minute wait, which turned into over an hour and a half. Once again, we had to be persistent just to find out when our table would be ready. The food was about what we expected based on our experience with the resort so far. When we returned to the room around 9:00 PM and attempted to shower, there was no hot water. Through the text system, housekeeping said the hot water system was down for the entire hotel, but the front desk told us the lack of hot water was due to everyone showering at the same time. On our third day, we called to request housekeeping service and specifically told them we would be out of the room with our children for several hours. We were assured the room would be cleaned. However, we returned from skiing to find the room still not cleaned--and once again, no hot water. We went to the front desk to ask about the lack of housekeeping and were then told that cleaning is only done between 4:00-6:00 PM, and that housekeeping should have informed us of this. We said that was fine and took the kids out to dinner so housekeeping could come. When we returned around 7:00 PM, the room still had not been cleaned. We spoke with the front desk manager, Ben, who promised the room would be cleaned the next day. We left and returned later, only to find it still had not been cleaned. We went back to the front desk and waited again to speak with Ben. Throughout our stay, we were consistently given the runaround by both staff and management. No one followed through on what they said they would do, and we had to ask multiple times for even basic requests--often without success. On top of all of this, the rooms were extremely dirty and outdated, with a strong mildew smell and dust everywhere. Our bathroom also had blackish mildew/mold throughout the shower that came off when touched. Overall, we are extremely disappointed and unfortunately won't be back, which is sad because the grounds are beautiful.This review comes from a family that travels every few months. read more

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This review is strictly for the waterpark. Some friends and I visited camelback resort for the evening hour waterpark pass. Staff were super friendly! There are a ton of slide options but prepared to wait in long lines. One of the workers told us this was a slow day, so I can't imagine going during peak hours. As the evening went on, lines died down and we were able to get on all the slides. We thought the waterpark was kept nice and clean. Def plan to come back to check out night snow tubing. read more

We visited this resort 2 years prior, but in winter, and what an entirely different experience! This time we have been wildly disappointed! We checked in on a Sunday night around 6:45 pm. Unfortunately, the line to check in was almost out the door. When we finally made it to an agent it was approximately 7:30. And when parents tried cutting the lines all I could think about was its lord of flies up in here. In any case, we were told by our agent, who appeared likely to break down in tears at any moment, that our room wasn't ready. So let me get this straight, we have traveled all day with kids to get here, your website says 4:00 check-in and at :730 our rooms not ready??! We finally got into our room at 8:30 but not before a good deal of intervention by my husband. Sadly the room was a disappointment! Half a roll of toilet paper and no refill in the room and 1 towel for a family of 4. My husband called housekeeping for more towels only to be told that they had no more and we'd have to wait until morning. OK?!?! Fast forward the next day we spent at camel beach and it restored our faith in this resort, we had a great time! That night exhausted but hearts happy we went to trails end for dinner and sat outside, it was lovely and even better was our server Heidi! Today we are at the indoor waterpark and being a parent that already cringes at the thought of public water sources, witnessed this front row from my chair at the wave pool. That my friends is poop! Like I get that this happens in pools where kids are going to be, but you can't unsee it! And I'm officially not going back in the water! Also attached for your viewing pleasure is the line for the only eatery in the outdoor waterpark, which began before 11. I have been standing in this lovely line for over an hour so far and still haven't ordered it's 12:53. The staff for the most part have been amazing. It's just sad that the same resort 2 years apart could be so different, and not in a good way. Based on this trip, we will not return. read more

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Camelback Resort in Tannersville, PA has plenty to do, especially if you're visiting with kids. Between the indoor waterpark, arcade, and all the activities around the property, there's always something to keep everyone entertained. For a resort, the steakhouse is surprisingly good definitely one of the better dining options on-site. Prices can be on the higher side, which is expected at a resort, but it's something to keep in mind when planning your stay. Overall, it's a nice place to bring the family for a night or two if you're looking for a quick getaway with plenty to do. read more

Worst front desk service I have ever had. 1 hr to check in despite the line not being long. When I expressed my disapproval of the speed manager LA LA told me the police would called if I made another complaint. I would never come back and stay at Camelback, my future trips will be to Kalahari or Great Wolf lodge. read more

This entire trip was a nightmare. I'm honestly surprised this resort has such high reviews because our experience was incredibly disappointing from start to finish. We arrived at 3:00 p.m. and waited in the front desk line until nearly 3:50 p.m. Check-in was supposed to begin at 4:00 p.m., but our room wasn't ready until 5:00 p.m. After finally getting our room, we had to stand in another line for about 40 minutes just to activate our wristbands. The wristbands look like hospital bracelets and have to be worn the entire stay since they can only be removed by cutting them off. When we finally got into our room, it was far from clean. There were stains on the carpet and curtains, splatter marks on the headboards, and cobwebs with dead spiders in the bathroom. Even more concerning, the smoke detector was covered with plastic and tape. We reported it to management, and they said they had no idea it had been covered. The air conditioner was extremely loud and constantly made a clicking noise every time it turned on and off. The furniture was outdated, and overall the room felt poorly maintained. To make matters worse, our room was on the opposite side of the resort, making for a very long walk to everything. The indoor waterpark was also disappointing. It didn't feel very clean, with hair on the floors, dirt, Band-Aids, and other questionable debris throughout the area. The lazy river became frustrating because guests would repeatedly ride it for long periods while others waited, leading to people competing over the limited number of tubes. Dining options were surprisingly limited. During the summer, only two restaurants inside the resort (outside of the pool areas) were open, and they didn't open until between 3:00 and 5:00 p.m., leaving very few lunch choices. The arcade was another letdown. Many games were out of order, and the pricing felt excessive. The only attraction we really enjoyed was the 7D Dark Ride, but paying around $40 each time for a four-minute virtual experience seemed unreasonable. The arcade prizes were also underwhelming. Cell phone service was nearly nonexistent throughout the resort. That may have been due to the mountain location, but it's something to be aware of. One thing that wasn't clearly explained is the "2 Parks, 1 Stay" offer. You're only permitted to visit the outdoor waterpark once during your stay (Monday through Friday). One day the park was closed because of fog, and the next day it was so cold that the water was nearly unbearable. Also, towels are not provided at the outdoor waterpark, so be sure to bring your own. On top of that, several activities in the arcade area require closed-toe shoes with a back strap--not exactly something most people think to pack for a waterpark vacation. The positives were that the majority of the staff members we encountered were friendly and helpful, and the breakfast buffet was decent. However, at around $100 for a family of four, I didn't think it offered good value. Overall, we won't be returning. Maybe we're just not a waterpark family, but this resort has a lot of room for improvement. Better housekeeping, updated rooms, more dining options, and clearer communication about amenities and policies would have made for a much better experience. read more

I write this review knowing it's a destination resort and everyone goes for the mountain or water park. But. We arrived to mayhem in the front of cars parked sideways and across all lanes and rude attendants. If that was not bad enough the garbage cans were overflowing foreshadowing our stay. Check in and out was horrible. Long lines with not enough staff. As we walked to our room and everytime we walked down the hall the odor of burnt marijuana filled the building. Once inside the room we noticed the disrepair of the tiles and pant and molding and furniture. Upon checking in our rooms sliding door was unlocked which could have welcomed unwanted visitors glad we checked. Looking at the full coffee pot of maybe month old coffee wasn't a welcomed sight. The water park was fun and had a lot of attractions. The wave pool was nice until someone pooped in it. Snow tubing was nice but unorganized with tubes all over the place forcing you to drag your tube over 50 unused ones. Very dangerous. All in all it was not a great stay and we are going to look at the surrounding resorts going forward. read more

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0 stars -- Extremely disappointing and awful, dirty, stressful experience for lodging at Aquatopia on March 30, 2026. I've stayed at Camelback Resort / Aquatopia several times before and always had great experiences, which made this visit even more shocking. I booked a one-night stay months in advance (back in November) to celebrate my daughter's birthday. I arrived around 12:30 PM on March 30, 2026, with six children and was told I'd receive a text when our room was ready. That text never came. Around 5:00 PM, I checked in again and was told the room would be ready in 10 minutes. I went up about 35 minutes later--only to find the room hadn't been cleaned at all. I then received a check-in confirmation text at 6:31 PM, but the room was still dirty. I went back to the front desk, waited again, and was told we were now "top priority" and should go to dinner while they finished preparing the room. After returning around 9:30 PM, the room still wasn't ready, and no one could give me a clear timeline. By 10:00 PM, we were essentially told to just keep waiting--with six kids and no place to go. To make matters worse, there was little to no urgency or accountability from management. The front desk employee was kind but clearly overwhelmed, and it was obvious this situation was bigger than her. There were multiple families in the lobby in the same situation--waiting late into the night with children and no rooms available. I also saw many families leaving with their suitcases. At that point, with no clean room, no answers, and no safe or reasonable option, I made the difficult decision to leave and drive two hours home late at night with six children. My daughter's birthday celebration was completely ruined. I also reached out to the resort via Instagram the following day (and again the day after, and again today), shared photos, and left my contact information--but received no response, other than an DM on Instagram stating I will be contacted. I have also left reviews from their survey, as well as sent an email last night, still no response. Beyond the inconvenience, this raises serious concerns about cleanliness and overall management. Being given a dirty, unprepared room at that hour is unacceptable. I am still waiting for: Anyone to contact me from Camelback! Also, I am requesting a full refund and clear communication from management as well as them accepting accountability for how this situation was handled. This was an incredibly disappointing experience, especially for what was supposed to be a special occasion. I truly hope the resort takes steps to improve both their operations and customer service moving forward. I also hope they make it right for my family. read more

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They make it easy to pay for everything and take your money, but very difficult to resolve any issues. None of the different groups communicate or share the same system, so getting anything addressed is a mission. The staff is kind and tries to be helpful, but the place is severely mismanaged from a high level. read more

Where do I start overpriced and ghetto I came 15 hours away just to get harassed by children off the leash banging on our door the hallways and the staff not taking it seriously. It smelled like marijaunna and beware if you car gets hit in the parking lot they have no cameras that apparently work which is dumb bc you pay for them to watch keep your car safe. They have no accountability whatsoever horrible stay. read more

Stay far away from this place. First, they charge you 25 dollars for parking Receptionist was rude when asking about our room being ready. Didn't even give me the time of day. Lack of urgency for incoming guests. 1 sit down restaurant. Buffet only for breakfast. Not for dinner. Small. Underwhelming. Rides were eh. Dirty indoor park. Finally got our room 4 hours after arriving only to be in the basement of the hotel. (First floor). Boy is this a room with a view. Got to look at the AC vents. Yuck!!! Water pressure for the showers are not good for females. Overall. If you are thinking about coming here. Don't. read more

Very expensive especially the restaurants. We went there for our 27 year wedding anniversary; Aquatopia was over crowded and the dog food they serve was very pricy. The water was murky and lots of debris at the bottom of the wave pool. The rooms were very well weathered and not clean. The linens and towels were satisfactory thank G-d. Once and done would not stay here again i could have stayed two weeks at a luxury chalet for the same price as my 3 day stay there. Disappointment is too light a word. Low customer service is the rule and not the exception. Same goes for the ski ticket counter not worth the price. Ski elsewhere and send a clear message to this run down outdated dingy ski resort. They have lost sight of there .mission statement. While they have a new GM I think the rooted low customer service culture will drown him. read more

Camelback poconos is a complete disaster from the moment you walk through the entrance. We were met with an exceptionally long line to check into the hotel. Soon realized that it was long because it took upwards of 25-30 minutes to check in a single guest. The line didn't move a solitary inch for over 30 minutes despite 3 agents checking people for in. After standing in line over 90 minutes to even check in, we proceeded to our room past the filthiest hotel that I have ever seen. There was trash everywhere and staff walked right by it as it was normal and just a natural part of the decor. Most of the trash stayed in its "natural" location throughout our 3 days there. There was a turd on the main stairway leading to the room a Q-tip on the final hallway leading to our room and a bag from potato chips in the window of the 3rd floor stairwell all of which are just a few examples of trash that stayed in the same place for the 3 days we were there. To be clear these are just 3 examples out of a list that could include hundreds. Literally staff walked right by all of these like they were normal. The room was absolutely disturbing. Carpet contained a multitude of stains of uncertainty origin. The bathroom looked like it hadn't been cleaned in months. Mildew and mold everywhere, hair all over the shower and the room reeked of mildew and armpit. Going to skip the water park except to say - also gross throughout. Decided to check out early for all the above reasons. On our way out we waited at the elevator for 4-5 door cycles because the elevator would naturally go to people waiting on the 6th floor and pick up others on the way down. Would fill up before reaching us and would have to wait again. The annoyance with this is that we were first in line for an available lift however a bell staff jumped the line and took the elevator in front of us knowing full well that we had been waiting there well before he was. This place is an absolute dump. RUN!!!!!!! read more

Walking into the resort felt very welcoming, staff were very friendly and approachable, the atmosphere was friendly and accepting there are so many things to do and experience i had a good time exploring the resort! But unfortunately I had a very disappointing experience with housekeeping during my stay. Despite requesting room cleaning assistance multiple times over the course of two days, my room was never properly cleaned even with multiple attempts of calling the front desk and using the number provided to address any needs during my stay (which would unsubscribe me whenever i stated my issue wasn't resolved) When staff finally came by, they simply threw fresh towels on a table and left without addressing the condition of the room. The room remained dirty, and it was frustrating to repeatedly ask for help without receiving the service that should be expected. Unfortunately, this lack of attention to cleanliness and guest requests significantly impacted my stay. I hope management addresses these issues to improve the experience for future guests. read more

Camelback Resort - towels that were just thrown onto the table - Resorts Near Me - Tannersville, Pennsylvania

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Let's start by saying yes, it is President's Day weekend and Camelback Ski slopes are understaffed, poorly managed, overcrowded and a nightmare to get in and out of the resort. Booking ski lessons for my children a month in advance as I understand the resort will be busier than usual, seemed like a planning win. The reservation confirmation sent stated that guest should arrive an hour earlier, so we arrived at the base of the mountain by 11:30 in a car for the children's 12:45 lessons. We have an hour and fifteen minutes grace period. This is where the story begins! We spent the better part of 45 minutes in the car to trail up to the parking lot where we were greeted by parking attendants who stated the lots were full and to go to the base of the mountain to park. We were at the base and we were sent up the mountain by police officers refusing to let us park where we were now being sent to park! Lovely! My husband dropped us off as he attempted to make his way down the mountain. Well, we had to retrieve our tickets from the kiosk machines, that didn't work, nor had tickets. Nor could I retrieve my tickets as their internet and the phone internet were non existent. We waited on line afterwards for helmets and boots. All good. Still making good time. Now we are online for skis. Well, they were out of skis. And we are waiting in line for a good portion of a half hour to now be at 1:00pm. Past the time of the ski lesson start time of 12:45. I called an attendant from the lesson crew who sent me back with an employee to ask those who were online for the 12:45 lessons be moved forward. Needless to say, that created an uproar with the other guests who had been waiting. I demanded management where initially I was told that no "rebates" only rescheduling will be honored. That is when I created a commotion. Needless to say, I will never be coming back. I will not patron in the future. My children lost their lessons and I did get a refund. But warning to the rest of you with families, stay away! Hours of my life that I will never get back! read more

Terrible experience- waited over two hours to checkin and get wristbands activated. Had to wait on a separate line after checking in to get the wristbands activated for the room. No seating for elderly or disabled guests provided. Bearded manager did not care about disabled child and said "we are doing the best we can". Never coming back. They should be able to digitally provided room access via the wristband after check in. read more

My family and I drove 12 hours to get to the Poconos because it is world renowned for being a beautiful place. Had a room reservation for a queen ADA accessible room, on arrival, was informed that there were no accessible rooms remaining. And that we had to take a regular room, and they will try to switch us out in the morning. OK. That was fine. Then was informed that even though a reservation was checking in at 4 PM, and we didn't arrive to the hotel until very late, our room was not ready. It had to be prepared. So we were told it would take some time for housekeeping to go prepare their room for us. About 30 minutes later, we were informed that our room was ready. We get up to the room, and this is what we find. Multiple species of bugs, flying around the room, crawling around the room bugs on the mattress bugs in the sink bugs on the walls bugs literally everywhere. Lifted up the sheets bugs under the sheets. I initially called the manager. I asked the manager to come and see the room for herself, so when she heard me say the word infestation, she knew I wasn't being dramatic. Liliana told me that she was unable to leave the desk and that she will send up Maintenance. I informed her that wouldn't be good enough, I needed her to see the room for herself. So she said she would grab Maintenance and come up. Upon arrival, she was very cold and nonchalant. She did say sorry for the inconvenience, but she was not apologetic or understanding. I said "this room was not ready when we got here, you said it had to be prepared for us. It saddens me that this is how highly you thought of us, that our room was repaired for Forrest full of bugs. She said "well, I'm sorry, but this is the only one we have on site. All of our other rooms are sold out. So you can wait while Maintenance cleans this room for you. We did not wait to have a bug infested room cleaned. We left. This was an absolutely horrible experience. No offer to make it right, no offer for restitution. No offer for a future stay. Justin "OK well here's your money back for the room. Have a good night." her attitude was so poor, that I can only draw two conclusions. Either this is normal for them, or she legitimately just did not care whatsoever. Either way, both were absolutely unacceptable. read more

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