This was the last stop for my Fourth of July, Happy Birthday America 250!! trip. The adventure park truly offered a variety of activities for everyone; zipling, mountain coaster, mountain bike adventure, golf, ski resort in winter, sun tubing, and anything else I missed!!! My main reason for the visit, was the mountain coaster. The mountain coaster being my 5th one, was well worth, leaving it as my last stop. The adventure itself, 4 minute ride in total; longest and fastest I've been on, once you get to the top, be prepared, because you will fly , 30 miles per hour and get the best thrill and adrenaline rush... Check out the mountain coaster, you'll be amazed . read more

See all

I rarely leave negative reviews, but our experience at Camelback Resort over Memorial Day weekend was disappointing enough that I feel compelled to share it. My family and I checked in on Friday and were scheduled to stay through Monday. We arrived in time for the advertised 4:00 PM check-in, only to find the resort completely overwhelmed. After waiting approximately an hour and a half, our room was not ready until nearly 6:00 PM. On Saturday, we spent the day at the indoor waterpark and rented Cabana 1. The highlight of our trip was our waiter, Andre, who provided exceptional service and was friendly, attentive, and professional throughout the day. Unfortunately, the rest of the weekend took a turn for the worse. Later that afternoon, my daughter began feeling unwell and developed a fever. I went to the resort gift shop looking for children's Tylenol or ibuprofen, only to discover they carried neither. For a family-focused resort catering primarily to children, I found it surprising and concerning that basic over-the-counter children's fever medication was not available for purchase. When I asked for assistance, I was handed a first-aid packet containing aspirin, which is not something I would ever give to a child. Because my daughter's fever continued to rise, we made the difficult decision to cut our vacation short and return home that evening. Before leaving, we arranged for bell services to assist with our luggage from Room 529. I personally packed all of our belongings and helped Evan, our bell boy, load everything onto the luggage cart. Once home, while unpacking after tending to my daughter, I realized a mesh bag containing several items was missing, including my husband's Burberry swim trunks, my daughter's RuffleButts swimsuit, and her water shoes. The following day, I contacted the front desk, Lost & Found, and asked to speak to Evan at the bell services department. My information was taken, and I was told someone would call me back. No one ever did. I followed up again several days later and received the same response. No manager was available, no Evan, no answers were provided, and none of our belongings were ever recovered. While losing personal items is frustrating enough, what was most disappointing was the complete lack of follow-up, accountability, or customer service. Not one person contacted me as promised. Not one manager reached out to address the situation. Between the delayed check-in, lack of basic children's medication availability, and the disappearance of our belongings followed by zero communication from management, this was not the family vacation experience we expected. I can overlook mistakes. I cannot overlook poor customer service and a complete failure to address a guest's concerns. Sadly, after this experience, I would not return to Camelback Resort. read more

I rarely leave reviews, but this experience was bad enough that I feel obligated to warn other families. After driving nearly 5 hours with three small children, we arrived at Camelback excited for a fun getaway. Check-in was at 4 PM. We got there around 6 PM and were told our room was ready, only to walk into a dirty, completely unprepared room. At that point, I had to drag my kids and luggage back downstairs and start the waiting game all over again. We didn't get into a usable room until around 8 PM. That's four hours past check-in and two hours after arrival. Our entire first day was essentially wasted. And unfortunately, it only went downhill from there. The room we were finally given had no towels, missing bedding, floors that clearly hadn't been vacuumed, and dust throughout. The next day there was no housekeeping at all. We left multiple times and came back to the same trash, the same mess, and nothing touched. To make matters worse, bugs were coming out of the HVAC system, which is honestly unacceptable at any hotel, let alone a resort charging these prices. The waterpark is the only reason this isn't a zero-star review. My kids found some enjoyment, but even that area felt dirty and poorly maintained. Staff were hit or miss, with several being inattentive and some just plain rude. Yes, it was spring break, so I expected crowds. What I didn't expect was a complete lack of preparation, cleanliness, and basic hospitality. That's the difference between an average resort and one that actually cares about guest experience. For comparison, we've stayed at Kalahari Resorts, which is larger and somehow still manages to be clean, organized, and ready for guests. Camelback didn't come close. This trip was exhausting, disappointing, and a waste of money. I would not return, and I would strongly recommend families spend their money elsewhere. read more

See all

I had an amazing day at Camelback waterpark. I rented a cabana for the day we were on the second floor out the way we had our own private Waiters and there was no waiting in line for anything to eat or drink. I definitely recommend this for any family looking for a quick staycation. read more

Camelback Resort - A day at the waterpark - Resorts Near Me - Tannersville, Pennsylvania

See all

We really enjoyed our weekend at this resort. My daughter really wanted to go to an amusement or water park to celebrate her birthday. After looking through the different parks and resorts in the Tri-state and PA area we chose Camelback because of the resort being dog-friendly which is unfortunately rare. We arrived early to make the day of the waterpark use. Didn't expect to be able to check-in early however we were greeted so warmly by the receptionist Badiyah (I apologize if I misspelled her name). She was exceptional and gifted my daughter with a small upgrade in addition to early check in. The customer service she provided really went above and beyond. The room was spacious and included 2 bedrooms, 3 beds and 3 tvs. Because we were checking in with a dog she gave us the option of a room near the pet relief area which was so thoughtful! The fridge in the room wouldn't close so it wasn't functioning well, but that wasn't a big deal because I travel with a cooler. The indoor waterpark kept the kids busy. They enjoyed the different water slides. We just wished that the one ride that goes out of the building was open. We enjoyed the jacuzzi and liked the idea of it being both in and outside of the resort. Relaxing in the jacuzzi with the view of the mountain and the cold air breeze was relaxing! The swim up bar was a plus. We even saw some deer during our evening walk! Definitely would will come back during the winter. read more

See all

My family and I drove 12 hours to get to the Poconos because it is world renowned for being a beautiful place. Had a room reservation for a queen ADA accessible room, on arrival, was informed that there were no accessible rooms remaining. And that we had to take a regular room, and they will try to switch us out in the morning. OK. That was fine. Then was informed that even though a reservation was checking in at 4 PM, and we didn't arrive to the hotel until very late, our room was not ready. It had to be prepared. So we were told it would take some time for housekeeping to go prepare their room for us. About 30 minutes later, we were informed that our room was ready. We get up to the room, and this is what we find. Multiple species of bugs, flying around the room, crawling around the room bugs on the mattress bugs in the sink bugs on the walls bugs literally everywhere. Lifted up the sheets bugs under the sheets. I initially called the manager. I asked the manager to come and see the room for herself, so when she heard me say the word infestation, she knew I wasn't being dramatic. Liliana told me that she was unable to leave the desk and that she will send up Maintenance. I informed her that wouldn't be good enough, I needed her to see the room for herself. So she said she would grab Maintenance and come up. Upon arrival, she was very cold and nonchalant. She did say sorry for the inconvenience, but she was not apologetic or understanding. I said "this room was not ready when we got here, you said it had to be prepared for us. It saddens me that this is how highly you thought of us, that our room was repaired for Forrest full of bugs. She said "well, I'm sorry, but this is the only one we have on site. All of our other rooms are sold out. So you can wait while Maintenance cleans this room for you. We did not wait to have a bug infested room cleaned. We left. This was an absolutely horrible experience. No offer to make it right, no offer for restitution. No offer for a future stay. Justin "OK well here's your money back for the room. Have a good night." her attitude was so poor, that I can only draw two conclusions. Either this is normal for them, or she legitimately just did not care whatsoever. Either way, both were absolutely unacceptable. read more

See all

Absolutely unacceptable--and honestly one of the worst travel experiences I've ever had. Do NOT stay here. A THREE-hour check-in delay with zero urgency, zero communication, and zero accountability from staff. We were left stranded with a toddler, forced to change in filthy public restrooms just to access the water park. Meanwhile, our luggage and food were taken away to storage, leaving our child hungry and us completely helpless. The water park is just as bad--disgusting, poorly maintained bathrooms and 40+ minute waits for everything. It's overcrowded, chaotic, and completely mismanaged. It only gets worse. Our luggage was somehow "lost," and we had to repeatedly chase staff just to get our belongings back. No apology, no ownership--just incompetence. When we finally got our room, it was absolutely revolting. Food all over the floor, filthy bathroom, and literal stains in the toilet. Clearly no one even bothered to clean it before handing it over. Management was useless. No room change, no real solution--just excuses about being fully booked and vague promises of cleaning "in an hour or so." In other words: take it or leave it. This was supposed to be a special birthday celebration for my husband, and this place completely ruined it. The level of dirt, disorganization, and complete lack of care for guests is shocking. Save your money and go anywhere else. This place is dirty, chaotic, and couldn't care less about its guests. read more

Camelback Resort - Previous guest must've covered the keyhole and they didn't even bother to clean this. - Resorts Near Me - Tannersville, Pennsylvania

Worst front desk service I have ever had. 1 hr to check in despite the line not being long. When I expressed my disapproval of the speed manager LA LA told me the police would called if I made another complaint. I would never come back and stay at Camelback, my future trips will be to Kalahari or Great Wolf lodge. read more

PROS: this place is wonderful! They have skiing, snowboarding, and snow tubing! Staff is friendly, many time slots available, and they have food CONS: there is no lodge to sit in and wait for your friends to be done skiing. It's overpriced as snow tubing is $90 on the weekends. OVERALL: I only recommend coming here if you don't mind spending a ton of money and if you're not going for the ski lodge read more

See all

This entire trip was a nightmare. I'm honestly surprised this resort has such high reviews because our experience was incredibly disappointing from start to finish. We arrived at 3:00 p.m. and waited in the front desk line until nearly 3:50 p.m. Check-in was supposed to begin at 4:00 p.m., but our room wasn't ready until 5:00 p.m. After finally getting our room, we had to stand in another line for about 40 minutes just to activate our wristbands. The wristbands look like hospital bracelets and have to be worn the entire stay since they can only be removed by cutting them off. When we finally got into our room, it was far from clean. There were stains on the carpet and curtains, splatter marks on the headboards, and cobwebs with dead spiders in the bathroom. Even more concerning, the smoke detector was covered with plastic and tape. We reported it to management, and they said they had no idea it had been covered. The air conditioner was extremely loud and constantly made a clicking noise every time it turned on and off. The furniture was outdated, and overall the room felt poorly maintained. To make matters worse, our room was on the opposite side of the resort, making for a very long walk to everything. The indoor waterpark was also disappointing. It didn't feel very clean, with hair on the floors, dirt, Band-Aids, and other questionable debris throughout the area. The lazy river became frustrating because guests would repeatedly ride it for long periods while others waited, leading to people competing over the limited number of tubes. Dining options were surprisingly limited. During the summer, only two restaurants inside the resort (outside of the pool areas) were open, and they didn't open until between 3:00 and 5:00 p.m., leaving very few lunch choices. The arcade was another letdown. Many games were out of order, and the pricing felt excessive. The only attraction we really enjoyed was the 7D Dark Ride, but paying around $40 each time for a four-minute virtual experience seemed unreasonable. The arcade prizes were also underwhelming. Cell phone service was nearly nonexistent throughout the resort. That may have been due to the mountain location, but it's something to be aware of. One thing that wasn't clearly explained is the "2 Parks, 1 Stay" offer. You're only permitted to visit the outdoor waterpark once during your stay (Monday through Friday). One day the park was closed because of fog, and the next day it was so cold that the water was nearly unbearable. Also, towels are not provided at the outdoor waterpark, so be sure to bring your own. On top of that, several activities in the arcade area require closed-toe shoes with a back strap--not exactly something most people think to pack for a waterpark vacation. The positives were that the majority of the staff members we encountered were friendly and helpful, and the breakfast buffet was decent. However, at around $100 for a family of four, I didn't think it offered good value. Overall, we won't be returning. Maybe we're just not a waterpark family, but this resort has a lot of room for improvement. Better housekeeping, updated rooms, more dining options, and clearer communication about amenities and policies would have made for a much better experience. read more

Great place to come and learn to ski. Plenty of greens and blues to learn or obtain advanced training. The ski instructors are very patient and very knowledgeable. If you want to learn to ski or advance your training. This is your place. They have a restaurant with a live band that was awesome and live DJ outside. read more

easy check in modern rooms average parking ( very busy ). so much at the resort to do food water parks shopping events for kids . highly recommended for summer fun at both the indoor and outdoor water parks and relaxing comfort at the hotel read more

See all

This review is strictly for the waterpark. Some friends and I visited camelback resort for the evening hour waterpark pass. Staff were super friendly! There are a ton of slide options but prepared to wait in long lines. One of the workers told us this was a slow day, so I can't imagine going during peak hours. As the evening went on, lines died down and we were able to get on all the slides. We thought the waterpark was kept nice and clean. Def plan to come back to check out night snow tubing. read more

On the plus side, the rooms are nice and the staff is fine. Aquatopia was fun for my young kids--similar to other waterparks we've been to in the area. We came here for the first time since we've never tried snowboarding, and thought that and the snow tubing offered something that Kalahari and Great Wolf Lodge didn't have. Unfortunately, the snow tubing was horrible. We paid $304 ($76 each) for snow tubing tickets and ended up getting to go exactly twice during the two hour window allowed (after waiting more than an hour for each ride). One of the conveyor belts was broken, and for some reason we'd have to wait 5-10 minutes for them to start each ride. Just a really inefficient process. We did end up complaining and getting a refund, but having the wait in line for that long and the stress of trying to push through a disorganized line made us wish we hadn't done this. The other major point was that during the two nights we were here, the shower was cold and made the stay unpleasant. I suspect they don't have the hot water tank capacity to handle a lot of guests using it during peak times, because we texted them and they said they were aware of the problem and they were "working" on it (though it never improved during our stay). We also paid nearly $400 a night, inclusive of the resort fees, and there was no housekeeping service. Even though on the website FAQ, it said you could text or call and request daily service--when I texted they just responded it wasn't available. Which is weird--because why even publish that guests should text this request if they're just going to refuse? One other thing is that the food was overpriced and not that great, and very limited. The wood-fired pizza took an hour for our 2-pizza orders, and was about the size of a personal pizza for around $20 for each. The breakfast buffet was ok. The one thing I would warn everyone of is that they hide an 18% fee for the buffet (when I asked, the server said that was tip that was pre-added). We were just a party of 4, so it was unexpected. I almost ended up double tipping on top of that (which would have been over 40% tip on a self-service buffet). Seems pretty deceptive of the establishment, and I bet most people overlook this and end up double-tipping. read more

The worst resort in the Poconos by far. Room not ready until 9pm, dirty and unsanitary, overpriced. Avoid at all costs.

They make it easy to pay for everything and take your money, but very difficult to resolve any issues. None of the different groups communicate or share the same system, so getting anything addressed is a mission. The staff is kind and tries to be helpful, but the place is severely mismanaged from a high level. read more

We just got back from a six-day ski trip. We stayed at this resort two years ago and had a great experience, which is why we chose to return. Unfortunately, this stay was very disappointing. Check-in was at 4:00 PM, but even though we arrived slightly early just in case, our room was not ready until after 5:00 PM--and only after we complained multiple times. We were initially told that rooms are pre-assigned and cannot be changed, yet after speaking with a manager, our room was changed anyway. The hotel also refused to hold our luggage until we had a room, leaving us sitting in the lobby with five suitcases and three children. When we finally got to the room, it smelled strongly of wet dog/ mildew . We used the text request system , as they asked us to ,to ask for pillows, blankets for the pullout couch, and room spray, but received no response. After speaking with housekeeping, we were told the items would be brought, but nothing arrived. Two hours later, we found another housekeeping staff member who eventually came to the room--only to deliver two towels and one blanket, and told us to go to the front desk for the rest. We went to Trails End for dinner around 5:30 PM and were quoted a 45-minute wait, which turned into over an hour and a half. Once again, we had to be persistent just to find out when our table would be ready. The food was about what we expected based on our experience with the resort so far. When we returned to the room around 9:00 PM and attempted to shower, there was no hot water. Through the text system, housekeeping said the hot water system was down for the entire hotel, but the front desk told us the lack of hot water was due to everyone showering at the same time. On our third day, we called to request housekeeping service and specifically told them we would be out of the room with our children for several hours. We were assured the room would be cleaned. However, we returned from skiing to find the room still not cleaned--and once again, no hot water. We went to the front desk to ask about the lack of housekeeping and were then told that cleaning is only done between 4:00-6:00 PM, and that housekeeping should have informed us of this. We said that was fine and took the kids out to dinner so housekeeping could come. When we returned around 7:00 PM, the room still had not been cleaned. We spoke with the front desk manager, Ben, who promised the room would be cleaned the next day. We left and returned later, only to find it still had not been cleaned. We went back to the front desk and waited again to speak with Ben. Throughout our stay, we were consistently given the runaround by both staff and management. No one followed through on what they said they would do, and we had to ask multiple times for even basic requests--often without success. On top of all of this, the rooms were extremely dirty and outdated, with a strong mildew smell and dust everywhere. Our bathroom also had blackish mildew/mold throughout the shower that came off when touched. Overall, we are extremely disappointed and unfortunately won't be back, which is sad because the grounds are beautiful.This review comes from a family that travels every few months. read more

See all

Camelback Resort in Tannersville, PA has plenty to do, especially if you're visiting with kids. Between the indoor waterpark, arcade, and all the activities around the property, there's always something to keep everyone entertained. For a resort, the steakhouse is surprisingly good definitely one of the better dining options on-site. Prices can be on the higher side, which is expected at a resort, but it's something to keep in mind when planning your stay. Overall, it's a nice place to bring the family for a night or two if you're looking for a quick getaway with plenty to do. read more

Where do I start overpriced and ghetto I came 15 hours away just to get harassed by children off the leash banging on our door the hallways and the staff not taking it seriously. It smelled like marijaunna and beware if you car gets hit in the parking lot they have no cameras that apparently work which is dumb bc you pay for them to watch keep your car safe. They have no accountability whatsoever horrible stay. read more

Stay far away from this place. First, they charge you 25 dollars for parking Receptionist was rude when asking about our room being ready. Didn't even give me the time of day. Lack of urgency for incoming guests. 1 sit down restaurant. Buffet only for breakfast. Not for dinner. Small. Underwhelming. Rides were eh. Dirty indoor park. Finally got our room 4 hours after arriving only to be in the basement of the hotel. (First floor). Boy is this a room with a view. Got to look at the AC vents. Yuck!!! Water pressure for the showers are not good for females. Overall. If you are thinking about coming here. Don't. read more

0 stars -- Extremely disappointing and awful, dirty, stressful experience for lodging at Aquatopia on March 30, 2026. I've stayed at Camelback Resort / Aquatopia several times before and always had great experiences, which made this visit even more shocking. I booked a one-night stay months in advance (back in November) to celebrate my daughter's birthday. I arrived around 12:30 PM on March 30, 2026, with six children and was told I'd receive a text when our room was ready. That text never came. Around 5:00 PM, I checked in again and was told the room would be ready in 10 minutes. I went up about 35 minutes later--only to find the room hadn't been cleaned at all. I then received a check-in confirmation text at 6:31 PM, but the room was still dirty. I went back to the front desk, waited again, and was told we were now "top priority" and should go to dinner while they finished preparing the room. After returning around 9:30 PM, the room still wasn't ready, and no one could give me a clear timeline. By 10:00 PM, we were essentially told to just keep waiting--with six kids and no place to go. To make matters worse, there was little to no urgency or accountability from management. The front desk employee was kind but clearly overwhelmed, and it was obvious this situation was bigger than her. There were multiple families in the lobby in the same situation--waiting late into the night with children and no rooms available. I also saw many families leaving with their suitcases. At that point, with no clean room, no answers, and no safe or reasonable option, I made the difficult decision to leave and drive two hours home late at night with six children. My daughter's birthday celebration was completely ruined. I also reached out to the resort via Instagram the following day (and again the day after, and again today), shared photos, and left my contact information--but received no response, other than an DM on Instagram stating I will be contacted. I have also left reviews from their survey, as well as sent an email last night, still no response. Beyond the inconvenience, this raises serious concerns about cleanliness and overall management. Being given a dirty, unprepared room at that hour is unacceptable. I am still waiting for: Anyone to contact me from Camelback! Also, I am requesting a full refund and clear communication from management as well as them accepting accountability for how this situation was handled. This was an incredibly disappointing experience, especially for what was supposed to be a special occasion. I truly hope the resort takes steps to improve both their operations and customer service moving forward. I also hope they make it right for my family. read more

See all

If I can give zero starts I would horrible place for the price they charge is wild the water park is old and rusty they advertise check in @ 4pm eeeeh wrong we waited over 3hrs for our room and we never got one it's so disorganized this place should not b open @ all and the audacity to charge 250 and up for the night is insane disgusting horrible customer service read more

I write this review knowing it's a destination resort and everyone goes for the mountain or water park. But. We arrived to mayhem in the front of cars parked sideways and across all lanes and rude attendants. If that was not bad enough the garbage cans were overflowing foreshadowing our stay. Check in and out was horrible. Long lines with not enough staff. As we walked to our room and everytime we walked down the hall the odor of burnt marijuana filled the building. Once inside the room we noticed the disrepair of the tiles and pant and molding and furniture. Upon checking in our rooms sliding door was unlocked which could have welcomed unwanted visitors glad we checked. Looking at the full coffee pot of maybe month old coffee wasn't a welcomed sight. The water park was fun and had a lot of attractions. The wave pool was nice until someone pooped in it. Snow tubing was nice but unorganized with tubes all over the place forcing you to drag your tube over 50 unused ones. Very dangerous. All in all it was not a great stay and we are going to look at the surrounding resorts going forward. read more

See all

We have gone to Kalahari past 3 years for the 4th which has been excellent. This year we decided to try camelback for the first time. We arrived 7/2 at 8:30 at night. One person working and took an hour to check in and room was not available. They did upgrade us with a balcony which turned out good. While checking in they said to fill out a waiver and both parks are included with our stay. Next day we went to outdoor park when it opened and were charged $95 for two ppl that came as a shock. We had to purchase online which website was down and had to call to resolve. Took an hour and then had to wait in line as a result to get in finally. We were told our stay did not include both parks when talking to customer service and have to click a certain link on website to get the correct rate which includes both mind you it was already expensive to stay this weekend. They charge $27 a day to park which is not appealing to nickel and dime ppl more. Our room was not cleaned all day and due to place fully booked we were told there was nothing they can do. Our towels got changed out at 8PM and that was it. Food also was subpar at best and below average. Limited places on property to eat and close early on weekdays in summer which 10 or after nothing open. I know people highly recommend this resort which is why we chose to try it out. Needless to say, we had bad service, food, and poorly accommodated for our troubles. This place may be better on an off holiday weekend. Since this is all I can go off I would not recommend this place and advise to look elsewhere before booking..as it was a big letdown and not worth the money spent. read more

Walking into the resort felt very welcoming, staff were very friendly and approachable, the atmosphere was friendly and accepting there are so many things to do and experience i had a good time exploring the resort! But unfortunately I had a very disappointing experience with housekeeping during my stay. Despite requesting room cleaning assistance multiple times over the course of two days, my room was never properly cleaned even with multiple attempts of calling the front desk and using the number provided to address any needs during my stay (which would unsubscribe me whenever i stated my issue wasn't resolved) When staff finally came by, they simply threw fresh towels on a table and left without addressing the condition of the room. The room remained dirty, and it was frustrating to repeatedly ask for help without receiving the service that should be expected. Unfortunately, this lack of attention to cleanliness and guest requests significantly impacted my stay. I hope management addresses these issues to improve the experience for future guests. read more

Camelback Resort - towels that were just thrown onto the table - Resorts Near Me - Tannersville, Pennsylvania

See all

Terrible experience- waited over two hours to checkin and get wristbands activated. Had to wait on a separate line after checking in to get the wristbands activated for the room. No seating for elderly or disabled guests provided. Bearded manager did not care about disabled child and said "we are doing the best we can". Never coming back. They should be able to digitally provided room access via the wristband after check in. read more

Very expensive especially the restaurants. We went there for our 27 year wedding anniversary; Aquatopia was over crowded and the dog food they serve was very pricy. The water was murky and lots of debris at the bottom of the wave pool. The rooms were very well weathered and not clean. The linens and towels were satisfactory thank G-d. Once and done would not stay here again i could have stayed two weeks at a luxury chalet for the same price as my 3 day stay there. Disappointment is too light a word. Low customer service is the rule and not the exception. Same goes for the ski ticket counter not worth the price. Ski elsewhere and send a clear message to this run down outdated dingy ski resort. They have lost sight of there .mission statement. While they have a new GM I think the rooted low customer service culture will drown him. read more

Let's start by saying yes, it is President's Day weekend and Camelback Ski slopes are understaffed, poorly managed, overcrowded and a nightmare to get in and out of the resort. Booking ski lessons for my children a month in advance as I understand the resort will be busier than usual, seemed like a planning win. The reservation confirmation sent stated that guest should arrive an hour earlier, so we arrived at the base of the mountain by 11:30 in a car for the children's 12:45 lessons. We have an hour and fifteen minutes grace period. This is where the story begins! We spent the better part of 45 minutes in the car to trail up to the parking lot where we were greeted by parking attendants who stated the lots were full and to go to the base of the mountain to park. We were at the base and we were sent up the mountain by police officers refusing to let us park where we were now being sent to park! Lovely! My husband dropped us off as he attempted to make his way down the mountain. Well, we had to retrieve our tickets from the kiosk machines, that didn't work, nor had tickets. Nor could I retrieve my tickets as their internet and the phone internet were non existent. We waited on line afterwards for helmets and boots. All good. Still making good time. Now we are online for skis. Well, they were out of skis. And we are waiting in line for a good portion of a half hour to now be at 1:00pm. Past the time of the ski lesson start time of 12:45. I called an attendant from the lesson crew who sent me back with an employee to ask those who were online for the 12:45 lessons be moved forward. Needless to say, that created an uproar with the other guests who had been waiting. I demanded management where initially I was told that no "rebates" only rescheduling will be honored. That is when I created a commotion. Needless to say, I will never be coming back. I will not patron in the future. My children lost their lessons and I did get a refund. But warning to the rest of you with families, stay away! Hours of my life that I will never get back! read more

Dirtiest place you'll ever go! Dust bunnies the size of rats, the room was filthy, they promote events then cancel them the night before with sale explanation. The best is you contact them and they don't even respond. read more

Camelback Resort - This is a small taste of the filth. - Resorts Near Me - Tannersville, Pennsylvania

No no no no no. Crowded. Outrageous. 3 hour wait for ski rentals. Crowded. Did I mention crowded? I can't ever ever again. No redeeming quality. Sorry. I have never left a bad review. I literally left before skiing. I gave up. Nicest workers. They can't be blamed. Just too crowded. 3 hoursssss!! I needed a sedative after leaving. read more

Camelback Resort - Nothing special. - Resorts Near Me - Tannersville, Pennsylvania

See all

I stayed at Camelback Resort last weekend, and unfortunately, I don't think I would ever come back. First, I don't understand the purpose of charging hotel guests for parking. I could understand a parking fee for day visitors, but charging overnight guests $25 per night is excessive--especially when you're expected to shovel your own car out after it snows. If someone stays more than a few days, that cost becomes ridiculous. Second, they provide a number to text for guest needs, but it's completely unreliable. We requested toilet paper and reported an issue with our toilet multiple times through text and by calling the front desk. No one ever came. That level of customer service is unacceptable. The breakfast price was also shocking--$35 per person is wild. Lastly, the snow tubing experience was frustrating. I called and was told I had to book online, but every time I selected a time slot, the price would jump within seconds. I watched it go from $64 to $96 almost instantly. When I went to concierge/customer service, they told me it was sold out without even checking. Meanwhile, tickets were clearly still showing available online. Because of the confusion and lack of help, I skipped snow tubing altogether. Overall, the hotel is aesthetically nice, but that's where the positives end. Between the extra fees, poor communication, and lack of customer service, it's just not worth it. read more

Not happy about camelback Christmas Day pay more than other day for only 5 hours and only one lift working , take you to go down 1 or 2 min and waiting time more then troweling from Ny to Pa read more

I am extremely frustrated with Camelback Resort's customer service. I have been on hold for over two hours across yesterday and today, trying to fix a mistake caused by your team, and I still haven't reached anyone who can help. I have emailed the resort twice now, and no resThis is unacceptable and I hope that this issue can be resolved ASAP. read more

Camelback Resort - On hold for over an hour and still have yet to speak with anyone - Resorts Near Me - Tannersville, Pennsylvania

See all

I arrived to the resort in PA and my room was not clean. The bed had hair on it ( straight black dog hair). And a big brown wet spot on the bed lining. I requested a room cleaning and described my room and house keeping came in to remove the lining and remake the one bed not the whole room. Once we returned from the water park, we noticed brown and white crusty marks on the thick blanket. I removed it from my 10 year old's hands and call housekeeping and ask to speak to a representative not AI. After holding, a person greeted me and said let me get the manager--only to hang up on me. I walked to the front desk and explained the situation. The young lady listen said she was sorry and what could she do. I told her I would like the room properly cleaned and she said I can put the order in but not now. I said I am disappointed and it's my son's birthday and I'm celebrating with family. She told me the managers were too busy with another situation and the housekeeping manager will call me when she can fully clean my room. We will shorten our trip and go somewhere else where we are appreciated. We physically drove from Maryland for low quality resorts. read more

Worst trip ever moldand broken beds in the room staff wouldn't do anything abt it staff is rude food is awful nothing opens on time then closes 30 minutes before the time it should so they can clean it take at least 6hr from the time u check in to get in ur room its more stress then relax don't spend ur money here go to Kalahari read more

I'll tell you this overcrowded overbooked rooms. Food was horrible went to the manager said I was gonna get a refill. We'll see what happens and that people be aware because the food was not good. Pizza was made horribly. I'll even show you guys pictures not worth what they're charging just overall bad experience. also selling expired food too. read more

See all

A lot of potential, but limited by either inadequate staffing or poor management over site. What they sell in the advertising is family fun & enjoyment, however, at many steps along the vacation journey, they fail to execute on basic customer focus areas that prevent that enjoyment. Bell service is jammed up upon checkin and no self service bell cars are made available. Checkin is slow, and although friendly, could be helped with self service kiosks. The adventure center is by far the worst. They do not let you book in advance, instead you must book the day of, and they say they open at 8am, but during our stay, they opened at 8:40 and 9:15am without notice, and we missed hours of activities at the mountain, including lessons. This could be avoided with self service kiosks and/ or allowing to book a day in advance , especially knowing you are having staffing issues due to weather. Just these sandal tweaks change what would be a 4 or 5 star experience into a 1, 2 or 3. I hope others have a better experience. read more

Extremely overcrowded during Presidents' Day week. Resort parking lot was completely packed. Had to circle around for quite a while. Many were making up their own parking spots. Check in was delightful and quick. Water park is fantastic for young kids. The wave pool had a couple of floating bandaids and hair floating around. Dinner at the bar and grill were completely packed and did not accept guests without reservations. We had no choice but to go to the very sad buffet. The tables at the buffet were banged up. Service was great but the food was very poor. The best thing they had was probably the prime rib, but the lady serving would give the tiniest sliver of meat, probably smaller than the size of my palms. She gave me a weird look when I asked for another piece. I assume management was responsible for the portion size. The seafood and oysters looked pretty gross. All this for a mere $60pp. On ski day, ski lessons were all sold out. Their kiosk system was down, no one was able to print lift tickets, so there was a long line outside guest services, who couldn't do anything about it. Lunch came around. Only one of the two food trucks were open. The taco truck did not serve tacos. They had two items in the menu, taquitos and empanadas. The empanadas were not available. The self serve food area had three options - salad, burger, chicken fingers. If you didn't want any of that, you're out of luck. read more

Dear Camelback Resort, I am young, and have never written a review before, however, this resort was absolutely horrendous to the point that I felt obligated to leave a review. Came here at 4 o'clock- which is when they told us to come here, but we were sent back to wait 2 and a half hours in our car (where we had to fight for a parking spot because there's only 100 spots in a 1000 person resort.) We waited all that time for our room to be cleaned, only to come in and be met with kids squishy toys scattered around the room, and a huge red wine stain in front of the refrigerator. Clearly, there used to be a clothes line across the shower- which was removed, and the holes were patched with silicone- which is disgusting, lazy, and overall very disappointing. There was mold in our sink. The food was atrociously overpriced. We ordered from a nearby fast food restaurant, and went downstairs to grab the food and saw 5-10 cops and a woman who seemed to have been robbed. One of the beds had no sheet, and the blanket was ripped. Teenagers having a loud party, door wide open, alcohol open. It's chaos here. Aquatopia had good rides- However, it was FILTHY. The hot tub smelt like diapers. The waterpark didn't have that chlorine waterpark smell. The staff are all teenagers so they don't check wristbands or follow any form of safety precautions. Litter floating around in every body of water. Arcade had underwear on the machines. The people here are disrespectful. I got hit in the face at the lazy river. There was a turd on the floor of the waterpark. Multiple broken stairs. "Surprise" fees. This has to be one of the most hazardous parks ever. If I could rate negatives I 110% would. This is completely outrageous. Take this review as a warning to NEVER BRING YOUR FAMILY HERE!!!! read more

See all

"Great fireworks, but poor planning every year..." My family and I were excited to attend the Camelback Resort fireworks show this year, but unfortunately, a few major issues really impacted our experience: 1. Fireworks Started Too Late The show didn't begin until 9:38 PM, even though many guests (including us) were expecting a start time closer to 9:15 PM. Families with young children were getting restless, unsure if the show was still happening. A clearer schedule and punctual start time would go a long way. 2. Nightmare Traffic After the Show Once the fireworks ended, it was absolute chaos. We were stuck in the parking lot standstill for over an hour trying to exit. No traffic direction, no staff guiding cars, just gridlock. It really ruined the end of an otherwise fun night. 3. Wi-Fi Issues in the Parking Lot Every year, people struggle to connect to the resort's Wi-Fi during the fireworks event, especially in the parking area. Guests trying to use Apple CarPlay or Android Auto for directions couldn't connect, as the network either has no open access or denies devices. 4. Poor Cellular Service To make matters worse, cell signal was weak (just 2 bars), making it nearly impossible to navigate or communicate. Many people were stuck with no signal, which is both frustrating and unsafe during a crowded exit. Suggestions for Improvement: Start the fireworks at 9:15 PM sharp and clearly advertise the time. Hire traffic staff or police detail to manage the exit flow more efficiently. Open Wi-Fi access in the parking lot--especially during large events. Allow seamless Wi-Fi login without password or requiring sign-in. Boost cellular coverage or install temporary mobile towers (5G boosters) during high-traffic events like July 4th. We love Camelback, but these recurring issues need attention. With better planning, this could be a top-tier family experience instead of a stressful one. read more