Except that is not what actually happened. What really happened was the site in Tonawanda said the vaccines were okay, so we had no clue that Rochester would refuse us when we travelled an hour and a half to get there. So one facility said fine, the other did not say anything until after we arrived and declined us. Inconsistency is not our fault yet we were banned from all Camp Bow Wows now after you ruined our Mother's Day plans. Blaming customers for your facility inconsistencies, ruining people's plans, giving the impression everything is okay, causing us to drive an hour and a half and then rejecting us and then not having any accountability in the matter is a huge thumbs down. read more

They have taken such amazing care of my Grand pup twice a week since she was four months old. She is almost four. She absolutely loves going. The staff knows all of us that pick her up by face. It's clear that they all love their jobs and the dogs they care for. read more

Beware of pre-boarding money grab! For our two well- behaved dogs, they requested over 200 dollars for 3 days of " pre-boarding" day care. This, they claim , is to evaluate your dogs for boarding "worthiness". This did not include the price of actually boarding the dogs for three nights! So paying to unesessarily be separated from our pets so we can be deemed eligible to overpay for boarding? A hard no thanks! read more

Started to notice I wasn't seeing my dog on camera pretty often. I thought maybe I just wasn't seeing her because she often blends in with other dogs her color. Then I started to notice I wasn't seeing her on the cameras for several hours. When I finally picked her up one day, they admitted she had been crated. I don't pay money to have my dog sit in a crate all day. They could have at least notified me that they were going to be crating her, and I gladly would've came and picked her up. Won't be returning read more

This was our first experience with doggy day care. We brought our puppy here about once a week when she was about a year old to get some exercise and socialization. Her first day was great, and we brought her for several sessions after that... and finally realized the serious waste of money since our dog was almost NEVER on camera. I am posting this review because I realize just how great of company I'm in because I don't have a dog that wants to sit and hang out. I think Camp Bow Wow may be a good place for mellow or senior dogs to just be, but if you're looking to get your dog socialized and exercised, this isn't the place. The staff are nice but do not seem well-trained in observing when dogs play actively vs. knowing when to intervene or take preventative action if a scuffle may arise, which is likely why dogs are rarely ever seen actually playing. We were frequently told that our dog didn't have a great day, or there was a problem, or something else. We thought there was something seriously wrong socially with our dog. In the last few weeks of going to Camp Bow Wow, our dog was probably in the crate there for 6-7 of the 8 hours we had her there... If I wanted to spend $28 to have my dog sit in a crate for 8 hours, I would flush the cash, and crate my dog for the day. We will absolutely never bring our dog back here. And I see they now have a "marketing manager" trying to rectify situations with peoples' comments. Don't buy it. We are now bringing our dog to a GREAT day care place in downtown Rochester. They also have an incredible trainer, well-trained and knowledgeable staff, and they love our pup to pieces. Our dog is not coddled by any means, and when she's a little too active for the other dogs, she's crated for 5-10 minutes (we can almost always see her!) and then released... for a maximum of 15-20 minutes of crate time on any given day. Do yourself a favor if you have a highly active dog, and don't waste your time or money on Camp Bow Wow. read more

I have been coming to Camp Bow Wow for a long time. They have been excellent in the beginning the counselors were fabulous. The owner lee was great. I lost my dog izzo there while I was away and they handled it great with me. Since then I have brought other rescue dogs that I have adopted there and they loved it. About a year ago I rescued a puppy who is a handful. I brought her to Camp Bow Wow when she was seven months old to be boarded for the first time for a week while I went away. I was probably called about five times that she was trying to escape. And that she was going to have to stay in a crate for the remainder of her stay. Of course I got nervous because the only other time I got a call from Camp Bow Wow while I was away was when my other dog passed away. They ended up giving my puppy a few one on ones which is what she needed. So we decided to give it another shot and boarded her again this past weekend from Friday to Wednesday. I gave them all the instructions as how to feed her. I always separate her food per day in individual bags so I sent five bags of food plus one extra just in case. We watched her on the camera and Saturday and Sunday and she look like she was having a great time. On Monday I got two phone calls saying that she was acting up and that she would have to spend time in her crate for the remainder of the time and that we didn't send enough food that they had to use their food. They also sent me a text message that said that she would no longer be welcome there because of the way she acted I had spent a lot of money bringing dogs there and I don't believe it's all her I think it's the counselors who stand around there and don't interact with the dogs. When we came to pick her up Wednesday night they usually bring the dogs from the back on a leash The girl I brought her from the back just open the door and pushed her through as if to say good get her out of here and they kind of pissed me off what if the other doors were open and she just took off. So don't worry about it we won't be coming back and I'll make sure that all my friends who have dogs know about this I also have a niece who is a dog trainer and I'll make sure she knows about this too. read more

My dog has been a camper at Camp Bow Wow in Rochester for a almost a year. She is a rescue Chihuahua mix and was never properly socialized with other dogs. We wanted to find a place where she could interact with other dogs and have overnight care when we would go out of town. Her time at camp has improved her disposition towards other dogs. While she still isn't the most friendly with other dogs, she has shown a lot of improvement. We boarded her over Memorial Day weekend (2018) while we went away to get married. The staff has been incredible with providing updates and lots of pictures of our little girl. They are very good at communicating with us and always responsive over e-mail and the phone. We have also taken our dog for day care at other locations which is very convenient. I HIGHLY recommend Camp Bow Wow in Rochester! read more

never had a problem with this place , always fair on price and my pup gets to play with other dogs all day!

Rochester folks (and dog owners in general), if you're thinking of putting your dog in daycare, please DO NOT go to Camp Bow Wow. My pup is currently waiting to see the vet. He was bitten by another dog yesterday right after we dropped him off. I noticed there was a faint blood stain on his leg when I picked him up. They didn't even bother to put antibiotic cream on the bite site. Apparently the dog who bit him has "nipped" at other pups too. I've asked the staff to see this dog's vaccination records and was told it's confidential. I then asked if this dog will be allowed to return to their facilities and again was told that EVEN THIS information cannot be released. I pressed for the dog to staff ratio and it's 25 dogs to one counselor. Plenty of "polite" passive emails with a lot of "thank you for your questions" but a TOTAL lack of transparency or sincerity. Apparently just because you signed an initial waiver it means they can care less about the accident and assume 0% responsibility. My dog has been limping since last night and is now very timid. He's hiding in his crate, licking at his wound. Accidents happen, but if a dog bites, this dog should NOT be allowed to socialize with other dogs at daycare. If so (God forbid), the other owners have a RIGHT to know an aggressive dog is not turned away for the sake of profit and will be exposed to their pup. I'm not one to go on Yelp and write a scathing review, but it's important dog owners in the area know about Camp Bow Wow's negligence and total lack of transparency. read more

I used Camp Bow for 3 years in Albuquerque NM for day care and boarding with out any issues. My dogs loved to go there. I also used the Camp Bow Wow in Loveland CO for the last year for boarding and my dogs loved it there. The only issue was a colitis with my 45 lb. dog which required a vet visit after I picked him up. I like the fact that they separate the smaller dogs from the bigger dogs since my Dorky is dog aggressive after we were attacked by a Rottweiler at a dog park in Albq. Dog parks in Albq. are not safe. So thinking of using Camp Bow Wow in Rochester NY and seeing some mixed reviews. What is the dog to staff ratio? Any reasonable input is appreciated. Thanks read more

I really can't say enough good things about this business. The staff is very professional and focused on customer service for 2 and 4 letters. Clean and cameras are a big comfort when travelling. My little dog was calm when we picked him up, a testimony to quality care in a stable environment. My new favorite place to board. read more

I bring my small dog here weekly for socialization (and also since I have a long work day). She absolutely loves it! She can't wait to get out of the car when I pull up! The staff is friendly and helpful. We've also boarded here regularly and had a great experience. I love being able to peek in her experiences on the doggie cams. I can see that she is having a blast and interacting with other dogs and staff. At the end of the day, she's one happy and tired pup! read more

My dog Bruno LOVES coming to camp! He has gone to other doggy daycare facilities in the past but his level of enthusiasm really shows when we pull into Camp Bow Wow. I always pick up a happy and tired dog at the end of the day. I love that I can use it during the week while at work or on the weekend if I know he won't have the level of play and attention he needs. read more

This is late in coming, but I have nothing but good things to say about the attentive staff here. Their good judgement saved my dogs life while I was out of town (and out of cell service). While my 90lb shepherd was playing they noticed him vomiting a little. If I had been there I would have probably written it off as it wouldn't have been the first time that he vomited for unclear reasons, and he is usually asymptomatic. However the staff appropriately separated him from the play group and checked on him 20 minutes later, and they noticed that his belly was swollen and he was a little lethargic. They quickly got him to the emergency vet and he was diagnosed with gastric dilitation-volvulus, commonly known as bloat, which is fatal condition if untreated. The surgery can cost over $10,000 if there is necrosis involved, but the staff and management caught it so quickly that it only cost $3500 (which is the minimum for an invasive surgery like this one in such a large dog). In addition, as a courtesy they waived my fee, although in retrospect I wish I had declined. They followed up with my dog and spent time with him while he was in the hospital and provided me with thorough updates until I could come home. I HIGHLY recommend this facility And feel that they have demonstrated their ability to quickly handle any emergency situation that might occur. No one wants to think that something bad could happen to their dog while they are away, but Camp Bow Wow clearly had the training to handle it if the need arises! And I am happy to say that over a year later Micah is healthy and happy as ever with no complications from this scary little adventure! read more

Camp Bow Wow - Before and after photos :) - Pet Boarding Near Me - Rochester, New York

Extremely high priced with a rude, condescending staff. I also have noticed I never see my dog on the Webcam which leads me to believe she spends quite a bit of time kenneled. I am willing to pay a premium for the service as advertised, but unfortunately that is not what you get. read more

I hate to give this review because we used to love camp bow wow and sent our two dogs there for years but I think the staff and management has gotten much worse over the past 2 years. I sent my dog one day and got a call an hour an a half after dropping him off because he was too energetic.. I understand that could have raised tension in the play yards for some other dogs but he is only a year old and the whole point of daycare is to let them release this energy. He was not hurting any other dogs and simply just running around which caused more effort on their end to watch him which they probably just didn't want to deal with putting in the extra effort. He is an absolute sweetheart and is very dog friendly. I watched on the cameras the whole hour after dropping him off and they kept him in the cage for about 30 mins of that time. They said they could throw a ball around in a separate play yard for an extra $15 so I agreed. After that, they still proceeded to say he was too excited and that I had to pick him up. You can also see on the cameras that the staff are always on their phones, and seem like they just don't want to be there. They expected me to pay for that full day plus the $15 for throwing the ball around and I thought it was ridiculous that I would have to pay almost $50 for him to be there for an hour an a half. They said the best they could do is give me $15 off and that's pretty much it. We don't send our dogs here anymore but I just wanted to warn anyone that may want to send their dogs here. read more

If I could give them zero stars I would. I took my 2 year old black lab to Camp Bow Wow because I worked two jobs and felt terrible about leaving him alone. I took him there for his interview and when I picked him up they said he did great! He loved it there! I purchased a beginners package and even referred a friend there so I got a free day as well. I brought him back another day and was told he did great. Then on the third day bringing him I got a phone call at work that my dog refused to go in the "cabin" and the trainer wanted to train him for a 90 minute session. Which I agreed to despite my dog never having any issues with his crate. The trainer said he did great at the session and really took too it, but he wanted another followup session with the other counselors the next time I brought him in. I told him I usually bring him in anywhere from 7-7:20 in the morning before work. I showed up at 7:20 and was not greeted but was told the trainer was here at 7 and now he only had 10 minutes left to work with my dog. A miss communication I understand. So then he proceeded to take my dog back to the crate, and came back with my dog not 2 minutes later saying "He wouldn't go in the crate, he just keeps pulling me back to you" so he had my dog for a total of maybe 2 minutes out the 10 and didn't train him. Not once was I asked to go back to help the situation. After this 2 minutes the trainer then says to me that I have to take my dog home. Now I'm late to work, and have to bring my dog all the way back home. The trainer said to me "Well since I tried, you still have to pay me." I have left messages called numerous times to the owner and gotten no reply. read more

I called to arrange boarding for my Great Dane and they require an interview day prior to boarding to make sure the dog is compatible. This totally makes sense and I can appreciate it. But then they also require 3 days of day camp prior to boarding which seems like a money grab. The person on the phone was really nice and said they would be willing to do 2 half days instead so that was something. The real problem was that I mentioned that our Great Dane was not neutered and she said that they require all dogs to be neutered by 7 months.... This is totally out of the question for a Great Dane along with other giant breed dogs. No veterinarian anywhere would recommend a pure bred Dane be neutered that early due to rapid growth and development needs. They should make an exception for giant breed dogs as long as their temperment fits their requirements. Bottom line is neutering that young causes health problems in giant breed dogs- an organization that caters to dogs should be aware and supportive of this. Can't recommend, especially to giant breed dog owners. read more

Camp Bow Wow has been an incredible asset for us. We started with training classes by Andy Defayette, working our way through three different levels of classes. Andy emphasizes reinforcing desired behavior with praise and reward in opposed to punishing non-desired behavior.This works especially well with our dog given his high energy because he needs to work for the rewards which both teaches him lessons and uses that energy positively. We've also done play and trains with Andy where our dog spends the day at camp and gets some 1 on 1 attention with Andy. Through the classes and these sessions our dog has become incredibly obedient and has made amazing strides. Camp is great because we can watch our dog during the day at any point with their live cameras. The staff is incredibly nice and work well with the dogs. I would highly recommend Camp Bow Wow for boarding, and especially for training with Andy! - Doug read more

Camp Bow Wow has been really great to me and my pup, Lilly so far. Lilly's attended one interview day, one day camp, and two overnights at Camp Bow Wow. She's always excited to go back, and sleeps so soundly for the next day or two. It's great exercise, socialization, and a great way for her to spend her time while I'm at work. The staff at Camp Bow Wow is really friendly and helpful. They've answered tons of questions on the phone, sent home informational packets, and always tell me what a happy and playful pup I have (I'm sure they say that to everyone...but I'll take the compliment). They weren't overwhelmed by Lilly's complicated breakfast/dinner process (she's a needy pup) and having access to the cameras throughout the day to check in how Lilly is doing makes this worried doggy-mama happy! It's a bit pricey ($25/day for day care, $40/night for boarding), but it keeps my pup happy. And I was told when we signed up "they have deals all the time." So hopefully that's true, cause I can't afford to send her more than two-three times a month, even though I know she loves it! read more

Friendly staff and a happy, tired dog at the end of the day. I recommend this specific location very highly; the staff know my dog and Andy, the trainer, loves working with her. The frequent pictures of my dog enjoying her day at camp along with special perks such as the reward program, nail trims, the peanut butter Kong, and the 24/7 webcams are excellent. I would love to see more hands-on involvement from the camp staff during play time and a larger play area. However, the most important change I'd want is a staff member is present at all times when my dog is boarded- not just for open hours. I understand that would be expensive, but a couple extra dollars for that peace of mind would be priceless. I would not recommend most Camp Bow Wow locations, but the Mushroom Blvd. location is an exception. My dog perks up at the phrases "daycare" and "Camp Bow Wow" now! read more

I've been to a few dog daycamps in the Rochester area, and multiple out of state, and I can say with confidence that I feel very safe leaving my dog for the day at Camp Bow Wow. This is one of the only daycares that actually cares enough to ask when your dog has last eaten, so they can make sure they don't become over exhausted and bloat by playing on a full stomach. This is also one of the only places where my dog is given a break half way through the day-- I don't have to worry about him being grumpy and uncomfortable part way through the day due to exhaustion. Another bonus is the loyalty program they use- you get points for every visit which can add up to some nice incentives. Most places I've taken my dog only offer the option of buying multiple visits in a package to save money- with this program I can get a free nail trim after so many visits, 10% off, or even a free visit after adding points up. The only reason I didn't give it 5 stars, is because it is the most expensive option out there- but I would rather pay for quality! read more

I have been bringing my dog DJ here for a few months and have paid to have him boarded a few times! I've always had a good experience with the staff except for a woman named "Char". About a month ago she gave me a hard time about refunding me for a nail clipping I had already paid for. Apparently my lab (6 months old at the time) had bit the nail lady (he is not aggressive at all and has never bitten anyone). I asked for a refund and she told me she had to speak with the manager and they would credit my account. The next day I brought him in and a different girl was working who credited my account immediately no questions asked! Fast forward to today, Char checked my pup in and I could immediately tell she was in a bad mood yet again! DJ is always a little overwhelmed when he walks in there but immediately gets comfortable once he is inside. Typically, the staff will wait by the door and I will bring him over and they will take him in. Not today, Char made a comment that he appeared "uneasy". Meanwhile she is chasing him around the small space with the leash (I would be uneasy too), definitely not how you should approach a dog! The whole time I'm thinking if she is treating me like this and my dog, how can she work here and what does she treats others and their dogs like? As she walked in the back with DJ she slammed the door behind her! I immediately asked the other employees what her name was! I go back to pick my pup up about 3.5 hours later (constituting as a half day) and yet again Char is there and checking me out and sure enough she's still clearly cranky! Apparently not remembering me she tries charging me for a full day. I questioned the cost and she said "did you ask for a full day or half day". My response was that I booked it on the app and it doesnt ask that information. I said dont you keep track of this information in the computer, she said no usually people tell us. I'm sorry but this makes no sense! If this were true everyone would be saying they were a half day to pay the lower cost! I addressed her and told her she was extremely rude and that she really needed to consider another job! Not to mention, her customer service skills have put a real sour taste in my mouth and I may never be a return customer! I often take my dog to the Monroe County Dog Parks and have recommended Camp Bow Wow so many times! I can say that without a doubt I will no longer be putting my credibility on the line! I am extremely disappointed in the lack of customer service and respect that was given to me today! It really makes me question the type of people that are employed at this place and the treatment of the animals that are going here. I sincerely hope that Camp Bow Wow management sees this post and examines their staff a little closer! You have definitely lost me as a customer and any future word of mouth recommendations! read more

I have been taking my dog, Capo, to Camp Bow Wow in Rochester for two years now. I often had to travel for a week at a time, and would leave him here for overnight boarding. Capo has gotten to know the staff well, and he looks forward to coming now. The camper cams are great, and I used them a lot when first started taking him. My favorite aspect is the personal touch of the staff, especially when they write me emails "from Capo" during a long trip. read more

The people at Camp Bow Wow are very friendly and great with dogs. I've only taken my dogs there a few times, but I was very impressed. One of my dogs refused to stay there for their free trial day, so I couldn't really use the place for boarding. (And when I say refused, I mean he wedged himself into a corner immediately after being led to another room without me, to the point that his tail was sticking out under the door and I could see it. He's a giant momma's boy and the staff did everything right. The other room was not scary in any way, and the staff were very patient with them. Some dogs are just big babies.) But my other dog really enjoyed her play time there! I just wish I had the time and money to take her there more often, just for fun. read more

Winston gets excited the minute we turn the corner; he loves his play days almost as much as he loves the staff. I have always found the staff helpful, especially when Winston was sick and I needed to travel; they sent extra "pupdates" and even called -- it was a great relief. read more

If I could give it a zero I would. We had such high hopes for Camp Bow Wow and we were very disappointed in the treatment of our golden retriever. After several successful doggie day camp stays we began to feel very comfortable with their services. Then we boarded her for a weekend. Our dog, at the time, had some food issues going on and was on some medication. I wrote out the instructions on their boarding sheet and also labeled each bag with when to feed her. When we went to pick up Molly I was handed leftover food with a pill in it. I asked why she wasn't given all of the food I had given, and especially not her medication, and they had no answer. They seemed pretty uncaring that they screwed up my instructions. But we kept on giving them our service and brought Molly for day care again. We loved the doggie cam and watched it at work a lot - one day my husband noticed our dog was missing from the camera, for some time. So he called and they said she was getting too excited and they put her in a crate for a little while to calm her down. In an hour we checked back on the camera and she was still missing. We called again - this time they said they had too many puppies in day care and no room in boarding so we had to pick her up. Mind you - we both work - so we had to figure out who was going to pick her up and bring her home. Their day care does not require reservations so to drop your dog off at 7:30 in the morning, and you take her in, then to find out the "inn is full" and I have to pick up my dog?! Why would they keep accepting dogs if they were getting full? But my husband left work and went to pick her up. When he got there and asked for Molly they opened up the bath stall and there she was sitting, looking sad, in the bathing room all alone. He was so upset that he spoke to the manager and really laid into him. I was so livid that I left work to be with Molly at home. How could you treat a 1 year old golden retriever that way? She is like our kid. we have never taken our dog back to Camp Bow Wow and we never will. The young workers do not treat these pets like they are our children. And the owner has no management skills to handle the volume. I was disappointed and really sad after the mistreatment of our dog. read more

I brought my puppy Deacon in for the first time and the staff was really helpful. He loved it and I was able to watch him from home on their app to check that he was having fun. He was exhausted after and slept the rest of the day! read more

I have occasionally had to use the walk- in for day care without a reservation, (although I usually make a reservation), and it was not a problem. My dog loves it there, and gets excited every time she sees her friends. I like the app w/ the cams to watch what the dogs are doing. It frees up my day and I can concentrate on working when my dog is at day care. read more

Our Standard Schnauzer has attended Camp Bow Wow for 8 years Lee and his staff love dogs and it shows. The facility is clean and well managed. Johann loves to attend and comes home a tired "pup." Over the 8 years there have no incidents with other dogs. read more

If your dog suffers from separation anxiety, DO NOT TAKE IT HERE. During the first two days of daycare they kept reassuring me that they could handle it, but then came the call while I was at work to simply pick up my pooch. The worst part was that as I showed up to get my dog, there was NOT a mention of "sorry things didn't work out" or 'best wishes", just a cold shoulder and a "get the dog out of here" attitude. Very two-faced unprofessional. I had given them a good review on the first day and obviously took it away after the 2.5-day point. Quite disappointed. read more

My Stella loves going to Camp! I never worry at all when we go away, I can webcam and I get an email from her too! They really love dogs and it shows. Such a wonderful place. read more

Our dog Emmy had the best time there! It's the perfect place for her to get tons of exercise! You can watch all the dogs playing on webcams during the day so if you need to check in you can. The staff was very friendly and they seemed to really care. Definitely taking our dog back again! read more

Rosie loves her weekly visits to camp. She's been going there since she was 4 months old. We've always had good experiences with the staff, between day care, boarding, and training, we've done it all! read more

We LOVE LOVE LOVE Camp Bow Wow. The staff is so great with our dog (all of the dogs). We have left our dog with them for daycare as well as overnight boarding. Camp Bow Wow provides great socialization and exercise for the pooches. The staff are very attentive to the individual needs of each dog. I feel great about leaving Bosley with them because they treat each dog as their own. read more

My 11-year-old dog, Duke, has been going to Camp Bow Wow for day camp and occasional boarding for over two years now. The staff are always friendly and accommodating, and they treat Duke as though he is their own. In addition, last month we had our first training session with CBW's resident behaviorist, Andy Defayette. Despite doing well in general with past obedience training, Duke has always had trouble with other dogs while on leash, and he typically gets very aggressive with them. The following occurred after a few weeks of practicing some new techniques Andy had taught me: -- I have Duke on leash in the garage. I open the garage door. He notices a dog walking across the street, and he starts to pull and growl. Within a split second, calmly I say, "Hey," and he peeks back at me. I give him a click and a fistful of treats. He turns to growl again, but hesitates, again looking back at me. I say, "Sit," and he sits facing me. Click. Treat. "Okay." He gets up, turns, and gives a tiny growl, but he doesn't pull. He looks back at me. Click. Treat. Now the other dog is gone. -- I have had Duke since May 2004, and I had never accomplished such a feat prior to last month. Thank you, Andy!! read more

My dog loves this place! I have been bringing her there for almost 2 years, and the place is so good and so clean that I even (very recently) got a job there. This is not me trying to pump up a place because I work there, it's me saying this place is so awesome that I just had to work there! read more

The staff was unwelcoming and rude and my dog was eager to leave such a negative place, nice set up, horrible staff

I would give this place a zero if I could. They put my dog in a cage without telling me more than once when I am paying for daycare. He can sleep at home! I bring him here to get his energy out and apparently that is frowned upon as they pull dogs out of the play group anytime they want to play because they are too rambunctious. My dog does fine at every other daycare facility in Rochester but apparently he is too "hyper" for this one. Maybe they should just make a rule that dogs cant come unless they are over 5 years old. This place is awful and they have teenagers evaluating the dogs, deciding whether or not they belong. read more

I had boarded my dogs for three nights, after night two, I was called mid-afternoon to come and retrieve them because one had "attacked" a camper. They insisted that I return to retrieve my dogs-I was 5 hours away and I had to get there before closing. Too much to handle? Why are they in business? Dogs at play do get excited and some need to be controlled-removed from the group-some dogs don't like to be in group play for extended periods of time, perhaps, if the staff had been observant and engaged, they would have paid attention to the behavior before it got out of hand. I will never endorse or support this venture. read more