So happy that we found Cat Nap'in! Laurie was wonderful with my Bentley. She kept in touch with me…read morethroughout the week to provide updates and send photos! I will definitely use her again and highly recommend her!

My Jenny's middle name is Joy and I will gladly say that it was a joy and relief to board Jenny at…read moreCap Nap'in. At 14 years of age, Jenny is an active cat who has a mild heart murmur and asthma. She also is a bit skittish with change. I was so happy to find a place where the host was both CPR and First Aid certified. Jenny settled in quickly when she saw there was a window with BIRDS. Laurie also provided Jenny with her own quiet room ( Jenny appreciated no dogs) and lots of TLC. When Jenny got back home, she informed me that Laurie had left treats in the pickup bag. You guessed it, my cat is now chomping away on her Temptations gift from Laurie.

Kona and Abbie were very scared to go there. This was the first time they have been boarded in a…read morevery long time. The last time Abbie was boarded (not here) she came home and hid in a corner for a week and was not acting right. This time she was very vocal, I think she gave us the business for leaving her. But she was fine! Thank you to all of the staff!

Helpful friendly staff. Have used their grooming and boarding services for many years.read more

I was introduced to Riverside after adopting my puppy from the attached shelter, One Love! With…read moreevery adoption they do a complimentary two week check up and stool sample, ands they are also the ones that performed my pup's spay and intake after her transfer from TN. This office is awesome. It is really a long hike for me out to Scottsville, but I continue taking Freddy here now just because the quality of care is so high. The front desk staff is soooo helpful, kind, and loving towards every pet that walks in the door - same with the practitioners. You never feel as if you're taking up too much of the doctor's time with questions, and they have a great notification system that lets me know when Freddy is due for her boosters or monthly meds. I am hesitant to take her anywhere else since they've known my girl since she was a baby, and it is hard to find really high quality care for our pets! If you're living on the west side and looking for a wonderful care community for your cats, dogs or critters - I would recommend Riverside in a heartbeat!

Dr Muller is an awesome vet. She has always took great care of our animals even when she is busy…read more We thank her a lot for what she does .

Our dog LOVES going to Christopher Robins. She is a Great…read morePyrenees/Border collie mix and is our only dog. We got her from a rescue when she was about 7 months old and started taking her to Christopher Robins (C.R.) when she was about 10 months old as we wanted her to be comfortable socializing with other dogs and humans. We chose C.R. because of how the dogs are allowed to interact with each other. The play sessions they set up are truly customized to our dog's personality, how she likes to play, and her level of comfort with other dogs. They monitor to make sure the dogs don't get overwhelmed, and to ensure the play groups are fun for our dog and those she plays with. We get report cards showing pictures of her play sessions so we can see her progress. Dogs are social animals and need their pack. C.R. will let us know when she has a good day, when she helps comfort another dog who needs help engaging with the group, or when she has a new best friend. It's been almost two years since we started using Christopher Robins and highly recommend them. Our dog is thriving and looks forward to going to C.R. every time. Though it is 100% our responsibility to train our dog and prepare them for social situations, and C.R. has helped enhance our dog's socialization and how she plays. This is a great place where we don't worry about her and she gets to redirect her energy in a positive way.

My dogs stayed here last February and April. Unfortunately in February, I changed their food and…read moreboth dogs got diarrhea. On top of that something either on their floors or outside caused their paws to bleed. My vet didn't know if they had a reaction to something they cleaned the floors with or something outside. Basically, my poor babies were miserable. Here, I have absolutely no complaints. They were wonderful with my dogs and took great care of them. They went back in April and had a great stay. I was also told that they would be welcomed back, which apparently was a lie. Where they lost my recommendation was what happened after. I recently called to have them stay there again and I received an email declining the reservation. Their explanation was that due to my dogs anxiety they would not accept them. Yes, one of my dogs has anxiety and is on medication, however, that did not cause the bloody paws or the diarrhea. I called as soon as their office was open and received their voicemail, so I left basically the same message as I wrote above. They replied with an email saying that they would review the situation. Well, it's been over a week and I never heard back. it is bad business to welcome someone back when they are face to face with you and then go back on that in an email, reply to a phone call with an email and then drop all communication.

My puppy has learned a lot at her obedience class and loves going there. The owner is very…read moreknowledgeable of dogs and how to train them. I have boarded dogs there in the past and never had a problem with how they were cared for.

I am disheartened to write this review. While the owner has good intentions, the level of care is…read moreway off. There are 17 Newfoundlands at the kennels who literally never get human contact other than when they get fed. They do not get walked regularly and sleep on cement floors with a small access door to the outside. I'm not quite sure why there are so many if there is no time for them. However, they may be used to that. The main issue is this, if you are bringing your dog here, they will not get ANY human time or a walk unless you pay extra. Customers bring in blankets and beds for their dogs well being. Your dog will not have this. They are put on a shelf or stored away. Return customers bring in blankets, etc. If not going to allow the dog to use it, why not say that? Your dog will sleep on a cement floor. It is loud, noisy and I can only imagine your dog feels abandoned. Do not pay for this service. While the intention is good, it is not executed as you will be led to believe. There are only one or two staff to care for all animals here. Not good enough.

If I could give Jeff Butterman 10 stars I would have. He is AMAZING! He has a great sense of humor…read moreand genuinely cares about the dogs and his customers. His six-week program is a lifesaver. The unlimited follow-ups are so reassuring and helpful. His 30 years of training are so evident in his work. To top it all off his prices were half that of others offering less!

Efficient, kind and reasonably priced. Conveniently located, nice setup. Recommend.read more

From the owner: We are a full service grooming salon. We aim to make your pet gorgeous while they stay relaxed and…read moreleave our salon looking and feeling fabulous. We use only high-end, natural products. We groom all dogs and cats. We also offer anesthesia-free teeth cleaning and dog day care. Reach out today to schedule an appointment or visit our website.

She is amazing with both my cats! She trims there nails for us as we are scared to do it ourselve!…read moreshe always gets us in when needed and is always on time professional so nice to both our cats! We love her and her business I highly recommend going here for all your grooming needs!

Now I am not a guy who usually reviews dog groomers, but I was so happy with service I received at…read morea Gentle Touch for my puppies I had to say something. First off they are very well priced, second my dogs were so cute when they were done. Also being the holidays they gave me an ornament for each dog with their hair in it. (See picture) they have my business for as long as I live in Spencerport.