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    Camp Canfield

    5.0 (1 review)

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    4 years ago

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    Wildfire Gymnastics

    Wildfire Gymnastics

    3.1
    (101 reviews)
    2.4 km

    Very disappointing business! I had my daughter in the wait list at Tustin for the past 6 months to…read morego at the same time as my son. And we're checking with the reception every week to see if it is her turn. For 6 month every week the reception lady said my daughter is number 1 in the wait list. One week we miss the class and didn't ask for her turn. Now the reception is telling me that my daughter lost her turn because I didn't respond to their email within 48 hours. Very bad communication! Very disappointing! How can she see me every week asking and they don't bother to make a call or text when it is my daughter's turn. Now probably it will take another 6 months of wait because she is number 2 on the waitlist! Seriously no sense of customer care for these kids and no respect for parents at this business!

    Extremely poor customer service. Our experience with Wildfire Gymnastics in Tustin has been…read morefrustrating and disappointing. Communication from staff is inconsistent, policies are unclear, and parents are given conflicting information depending on who they speak with. After being told one thing in person by staff, I later spoke with Liz, who provided completely different information with no acknowledgment of the earlier guidance. As a result, a reasonable request regarding already-paid classes was denied due to staff miscommunication. When I was at the gym in person, I specifically asked to speak with the manager, Taylor, but she refused to come out and instead said she would call me. That call never happened. The lack of accountability and follow-through only added to the frustration. We have been members for over two years and currently have another child enrolled, yet there was no flexibility or effort to resolve the situation fairly. For a business that serves families and children, this level of customer service is unacceptable. I would not recommend this gym based on how poorly concerns are handled.

    Photos
    My sisters and I love this place
    My sisters and I love this place
    Wildfire's Competitive Team. Photo Credit: Matt Dames www.mattdames.com
    Wildfire's Competitive Team. Photo Credit: Matt Dames www.mattdames.com
    Wildfire Gymnastics

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    Wildfire Gymnastics

    Camp Canfield - daycamps - Updated August 2026

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