I originally only came here because it's a preferred vendor for my insurance, but I'm glad I did…read more They were very flexible with my schedule and when I would be able to get my car in to get fixed. I had a fender bender, so the car was driveable, and I had limited availability when it originally happened. I was able to get it in the dates I needed and they originally told me a week, but it was done in 3 days! They called with updates, worked directly with the insurance so I didn't have to and made the whole process simple. Even though the location wasn't as convenient as others, I am glad I decided to use them.

I had a great experience with Carubba and felt I had to share since there are 4-5 choices for…read morecollision repairs in a 1 mile stretch on Camp. After my initial estimate from Progressive I took my car to Carubba and they handily beat the estimate and even helped me out with a rental car and on my deductible. On top of that, they have free defensive driver classes with any repair. Haven't taken them up on that yet. The waiting room is clean and has free Keuring coffee. The repair itself was done well and in a reasonable amount of time. A nice suprise was that the interior of my car was detailed, too. Not just new car smell...I mean $100 Delta Sonic level detailed. I will definitely be a repeat customer.

Excellent service and communication from staff on status of vehicle. Car was fixed perfectly and…read morereturned in dealership delivery condition. Go here.

I would highly recommend Ventura's. Not only is the work thorough and well done, but Bonnie will…read morekeep you up to date on everything and is super friendly!

This is the second time I have taken my car for repair to the "Auto Collision & Glass for repair…read more(used to be Schmitts) In Hamburg N.Y. First time just 3 months ago, and just last month when snow collapsed the garage roof on my car. 5 Stars for both visits. While other places would take over a month to schedule...even though he was busy, Vince took my car right in. He and his crew were professional, doing the insurance paperwork, kept me informed and I still got the car back in a timely manner. And...all the garage debris was cleaned up!

Can't say enough great things about my experience. Everyone I spoke with was so kind and they…read morecouldn't have made the process any easier. They took care of everything with my insurance and rental. I was able to drop my car off the day after my accident and they got it done in a timely manner considering the extend of the damage. Honestly, they went above and beyond, my car looks better than the day I bought it!

I recently got hit by a deer and brought my Kia sorrento to west herr collision in Hamburg it was…read morein need of 4 thousand dollars of repairs I received a rental car from next store and was on my way 3 weeks later my insurance company called and said my rental agreement with them is expired and I would be responsible for the daily rental cost. I then stopped in to west here and explained the situation and was told that my car was going in for paint that day and would be ready within a few days 3 days passed and I called to see the status and was told they didn't approve the paint job done and sent it back out to be painted again long story short by the time I got my car back I had incurred a $690 rental bill. I then asked for west here to help with the rental and was told the best they could do is send me a $100 gift card. I then inspected my car and noticed 2 scratches and the rare panel was still dented I called and was told to bring it in and they would be responsible for any new rental needed.I brought my car back in and was asked if I had time to sit and wait for the repair and if not to make an appointment for when I did have time.I then became angry and stated that I had to wait 28 days for a repair when I was paying the rental and now that they were responsible for the rental they can repair it that day. This is bad business I stormed out and now my wife will be sitting in their waiting room next Tuesday for who knows how long for them to make the repair. I have bought all my cars from west herr and will no longer be doing business with them

I got a new front bumper and the quality of the act work is nice. I am giving them 2 stars because…read moreI had the worst experience here. the customer service is terrible, they never call you back so you have to call them almost daily... when they do finally call they don't even call the number you leave on the paperwork that they make you fill out before leaving your car with them!!!! I am a government worker who works 10-12 hour days sometimes so calling a number I haven't used in 12 years usually won't get you in touch with me. Before all of this I dropped my car off on the scheduled appointment day and my car sat there for 3 days before anyone touched it and I ended up having to rent a car and because they refused to work with me and at least try to give me some type of estimated completion date it made getting a rental difficult and made getting to and from work extremely difficult! I don't live close to my job and don't have another vehicle or person that would be willing to drive m. I understand that people are busy but they said absolutely nothing to me about how my car would sit for 3 days before even being looked at. I also did not appreciate that they stuck stickers on my windows. I have a nice car and do not want anything like that on my vehicle as it could potentially ruin the glass and just makes the window look dirt. so the fact that I wasn't even asked if that was ok is extremely rude. I feel they are dishonest and do not care about the customers at all & will not be going back because I have never felt so disgusted by a company. will not buy, sell, or have any work done here ever due to this experience.

Haven't had any work done, as yet. But meeting Glenn was a real pleasure. He gave the impression…read morethat he was seriously interested with my needs, although it was difficult since I did not bring the damaged vehicle. I intend to do just that, once the weather breaks a bit. No fancy shop; no annoying receptionists. Just an old-school pro who "says it like it is". I am anxious to give him a try at my vehicle, which I cherish. Once the job is accomplished, I shall return with an honest appraisal.

Glenn Michael is upfront-straightforward- has excellent communication skills. Extremely happy with…read morethe work done on my Mercedes-Benz. Would absolutely use his service again.

Gaylord is by far the best collision shop I have taken my car to. His work is second to none. His…read moreprice is the best in WNY. If you don't take your car here than your rolling the dice elsewhere. Would never let anyone else do my bodywork repairs.

Had some damage to my pick up and Gaylord was very accommodating, professional and timely in…read morerepairing my vehicle. I would recommend this establishment to everyone. Great work!