I had an exceptional experience at Quest Diagnostics thanks to Phoebe. I was there to complete a…read moredrug screen for school and ran into an issue with the required form. Phoebe went above and beyond to help me get exactly what I needed. She was incredibly patient, kind, and reassuring throughout the entire process and made sure I didn't accidentally order a new test or have to reschedule my appointment. She even allowed me to stay an extra hour while I worked on getting the correct documentation, never once making me feel rushed or like an inconvenience. Her professionalism, patience, and pleasant demeanor made a stressful situation so much easier. I truly appreciate everything Phoebe did for me and wanted her to know how grateful I am for her help. She is a huge asset to Quest Diagnostics.

Went in with a bleeding wound, they ( Manager) on duty wouldn't accept insurance, as they…read morepreviously had done , rather he decided that it was Medicare only . Clearly a case of Age Discrimination, So with blood running down my arm, and being on blood thinner, i had a decision to make, I left and went to a different place. Money oriented rather than medical based decisions, Stay away ! there a reason the parking lot is always empty! No option to mark a ZERO star!!

My dad is currently here for a blood infection and stroke…read more He can be difficult, refuses certain meds and does not always follow the doctors orders. He also has a sense of humor not everyone can get down with. So far, he seems to respond to all of the staff here. They are professional, knowledgeable, and kind humans. They make him laugh, bring all of us joy and comfort. They respect him and in turn he respect them. It is a small hospital but the quality of care outweighs the bells and whistle a large hospital might have. It is clean, food is good and the staff on a levels and titles is above and beyond. I have to fly home Wednesday and I know he will be in the best of care. Thank you to Dr. Suhail, Dr. Reddy and all the nursing, PT, OT, speech and tech team!

My dad was admitted with chest pains at 6pm. They did some tests and told us he had to stay…read moreovernight to be monitored and to be seen by the cardiologist. After they told us that they left us in the room and we never saw anyone ever again. It's now 12:30pm from the next day and we haven't seen his nurse at all. I asked if the cardiologist was coming to see him and nobody knew anything. Please if you have chest pain go somewhere else! This people will just abandon you in the room.

I have gone here for many years, and have always found competency with compassion. When the female…read moredoctor I had been seeing left for another group, I thought about changing. I am glad I did not! I have been seeing Dr. Subramanian for several years now and think he is awesome. That said, my family is almost all doctors except me, and I am VERY picky. If I feel like a physician talks down to me, I will find someone else. Dr. S discusses my personal issues with me like we are a team---he's the coach, and I am the player. With that approach, he has convinced me to do some of the preventive procedures I had previously avoided. I know that he takes a personal interest in my well-being and I will continue to see him in the future.

Weatherford location is closing and it's about time…read more Terrible P.A. Laurence Hayward. Doesn't care about you or your health. It took 2 nurses and 5 attempts to get my BP and Hayward told me I needed to go see a cardiologist and take it daily at home. Him and his office is lousy at handling office tasks and referrals. My insurance approved payment of a BP cuff from a medical supplier, just needed his order and signature but his office called the next day saying he wasn't ordering one and I could buy one over the counter. No explanation and now I see why. Melcher is my Medicare dr on record but I saw Hayward 1st. Guess if your dr didn't get you in 1st, tuff. Twice I've tried to get an appointment with my dr on record and 4/2026 was told they weren't taking new patients. REALLY HES MY DOCTOR. EVEN THE INSURANCE IS FLABBERGASTED. Then just tried again 6/9/2026 and they gave me 1 for next day, put me on hold, came back and told me they couldn't make the appointment as I hadn't seen Melcher and I was seeing Hayward his P.A.. The guy said I'd have to do a new patient so I told him I'd do the 6/29 and after another long hold I was told they couldn't make me an appointment. No reason. So my 6/22 appointment which no one has notified anyone of its closing will leave me with no doctor. I have now filed a 2nd grievance with my insurance. Yeah they type something here but they really don't give a crap. I spent 3 days in the hospital for BP 76/52 only for it to come back AGAIN, THAT IT WAS MY MEDICATION!!!! $1,050 later, the 2nd time from the previous one, with multiple specialists and test to be determined its medication. What the point of having a PCP when they are too incompetent to even look at your info!!!! This fool could have killed me!!!

That office is so helpful! My son and I have used it several times. The provider stayed late to…read morefill out a physician release form that allowed my son to participate in a wrestling tournament. We are so grateful to have him right up the road!

I live in Granbury, but the closest urgent care is Tricities. We've been to this location a few…read moretimes in the last year and had a good experience. Not so much this time. When my son developed a sudden cough on a Friday night, I checked the website to make sure Tricities had rapid Covid tests (it said they did, right on the landing page), and then drove 45 minutes to get him checked out. When I walked in, I was directed to a posted sign that said the office was out of rapid Covid tests. Okay, fine. Annoying that only people coming into the clinic would find that out, but I could take him somewhere else for that part. I said I would just get my son checked out to make sure nothing else was going on. Then I was informed that due to a "new policy", I needed prior authorization from our doctor to have him seen because of our HMO plan. The reason I brought him to urgent care is because it's the weekend and his doctor's office is closed. Thus, the "urgent" part. What's the point of an after-hours urgent facility if you need paperwork from your regular doctor to be seen there?! To top it all off, the receptionist was curt, unfeeling, and seemed almost triumphant that as she pointed out each new piece of information. Some suggestions: 1. If there aren't any rapid Covid tests, then that information should be posted on the website, perhaps on the landing page that claims there are rapid Covid tests. 2. A new policy that affects a large group, such as those with HMO insurance, should also be posted on the website. 3. A receptionist with a shred of friendliness sure would be a nice addition to the front desk. I can assure you we won't be back.

I was scheduled to have a same-day surgical procedure on 10/22/25. I went in the day prior to…read morecomplete my preadmit labs and paperwork and then had the procedure on 10/22. I have worked in hospitals for 45 years and I must say that I have never been treated as well as I was at PPGH before, during, and after my procedure. Every employee I had contact with had such a great attitude! It seemed like everyone went above and beyond to make sure I was comfortable and well cared for. I think Mineral Wells and Palo Pinto County have a real jewel in their local hospital and should be very proud. I'm more than happy to have all my medical care done here instead of driving anywhere else.

My mother was taken into trauma with a cardiac event and ultimately was not able to recover. The…read morecare she got and the treatment of our family during that time was top-notch. We had very good experiences with Doctor Gray, Doctor Covington and many nurses including Julie. The social worker was also kind and helpful. I wish I could remember the names of every person that was involved in the almost 24 hours she was there but so much of it was a blur. If such a terrible thing had to happen I feel like we were lucky to be in Mineral Wells at the time.

Had to go to er everyone on was so nice only one person…read moreahead of so did not have to wait too long dr was really nice

unfortunate series of events made the stay unpleasant and caused more conidtions than I went in…read morefor. A nurse working alone moved me and caused 2 tears in my shoulder. 14 attempts for an Iv! Catheter inserted incorrectly left in a chair for six hours as short bedsheets! couldn't get the story straight why my culture from surgery took 14 days to process! Sent home with a pik line for continuous antibiotics with a video training! Though this 2week ordeal was rough Dr Petersen, Dr porter, nurse Lauren, night-nurse Cole & nurse Brooke were amazing .. infact most of the nursing staff were great!

This place is the BEST! They get you in very quick! The nurse and Dr are kind and caring. The…read morewaiting area is set up with cold water, coffee and a big nice restroom. Also a a children's wedding room equipped with books.. They are really the best urgent care I have ever been too! But the biggest asset is being able to MAKE AN APPOINTMENT ONLINE! I have spent 3 to 4 hours+ in other clinics. This is much, much better!

Excellent care, fast, efficient, and the staff is kind, compassionate, and supportive. The facility…read moreis nice, updated, and clean.

I went here because I had ear pain and a blockage in one ear. I was very uncomfortable and…read morecouldn't get in to see my regular ENT. I MUST say, these are the nicest people I have met in a hospital in a long time, maybe ever. The staff was wonderful, friendly, helpful and did everything they could to make me comfortable The doctor was absolutely unlike any doctor I have met that I did not already know socially. He came in the room where I was and introduced himself by his first name. Not doctor somebody but his first name. I was extremely impressed with that. Let me add that I have had 8 joint replacements plus many other hospitalizations unfortunately and I have never had a physican do that. There could not immediately solve my issues but gave me prescriptions that should do the job in a few days. I would not hesitate to go back for any issue I had that could be handled in a smaller hospital environment. I cannot say enough nice things about how I was treated and my case handled. I am absolutely partial to THR and this was no exception.

All I can say is WOW!!! My husband had both hands carpel tunnel surgery. We were greeted in…read morelobby, completed a little paperwork, waited no more than 5 min and hubby was being called back. They gave me a special number so I could follow his surgery on a big screen. I was able to sit with him before and after surgery. ALL the staff, doctors, nurses, anesthesiologist, etc were so friendly and informative. He was treated like a King. When he woke up he drink 2 sprites and ate 2 bags of graham crackers. They also provided all kinds of snacks, coffee, sodas, water, hot chocolate in the lobby for anyone waiting on someone having a procedure. The place was extremely clean. Couldn't recommend enough.

They were very busy, around seventh in line to start. I was seen in about 45 mins. Very…read moreprofessional and helping staff. Would definitely go back.

stay the hell away from these crooks...seriously. Waited 2 hours for service and spent 5 minutes…read morewith the doctor for them to rack up a bill over $500. Please find somewhere else to go.