Went in with a bleeding wound, they ( Manager) on duty wouldn't accept insurance, as they…read morepreviously had done , rather he decided that it was Medicare only . Clearly a case of Age Discrimination, So with blood running down my arm, and being on blood thinner, i had a decision to make, I left and went to a different place. Money oriented rather than medical based decisions, Stay away ! there a reason the parking lot is always empty! No option to mark a ZERO star!!

I had an exceptional experience at Quest Diagnostics thanks to Phoebe. I was there to complete a…read moredrug screen for school and ran into an issue with the required form. Phoebe went above and beyond to help me get exactly what I needed. She was incredibly patient, kind, and reassuring throughout the entire process and made sure I didn't accidentally order a new test or have to reschedule my appointment. She even allowed me to stay an extra hour while I worked on getting the correct documentation, never once making me feel rushed or like an inconvenience. Her professionalism, patience, and pleasant demeanor made a stressful situation so much easier. I truly appreciate everything Phoebe did for me and wanted her to know how grateful I am for her help. She is a huge asset to Quest Diagnostics.

Dr.Chambers and Staff are Amazing,They are on top of every thing,Been to other Doctors that never…read morelisten to my concern.Dr.Chambers listens and on top of my problems.Thank you all at Dr.Chambers office

Appalled at what I experienced! If this was any indication of how this practice is ran I feel for…read morethe people of Azle, Texas. Avoid this place especially if you are a Christian. This IS NOT a Godly place to be in. From the very start I should have known better and walked right out the front door. This office has the WORST customer service I have ever experienced in my life. And I do not make that statement lightly. When I was greeted for my first visit it was almost like I was bothering the front desk. As a new patient that was bringing a family of 5 to the practice I would have expected to be treated decent. This was not the case. I told the front desk that I had Tricare insurance but since I was medically retired from Active Duty that I thought I had medicare too. Immediately the response was "if you have medicare we can't see you." And it was said rudely. What... is medicare for the lower-class? That's how I was made to feel. Yet, I brushed that off and let it go. When I sat down to wait one of the receptionists kept saying "Oh God!" and "Oh Jesus!" Like it was a verb. In all sincerity she seemed to end every sentence with one of those blasphemous sayings. As I say there It was said so much that I was about to leave. However they called my name so I figured I'd still give them a try as I always try to give businesses a fair chance. For the record, I was a new patient with a history of medical issues (my medical records are 4-inches thick). My initial consultation lasted (and I kid you not) about 4-minutes with the PA Matt (which is the only thing positive about this practice, he was nice yet.) It was just a couple questions and bam, had my prescriptions and was sent out the door. What made me write this review was what happened today. I called the office because I found out I can get my prescriptions filled for free on the military base (who wouldn't want to save $300)? When the receptionist Jennifer answered, I asked if I could get my prescription hand written which was previously faxed to the local pharmacy. Instead of a helpful welcome. I was questioned and insulted by her. She said, "why didn't you just tell the doctor you needed them hand written in the first place?" "Well your stuck because once we call them in its out of our hands." I was taken back by this. When does a secretary feel it's okay to question a patient? What I've learned is that some people have Customer Service. And others just have Customer "Pay Check". For surely they are not concerned with customer service. Just getting your money and sending you on your way. By the way I went into the office to pick up my prescriptions and Dr. Chambers showed zero interest in what I had experienced. He handed me the scripts and said "this is your last visit." He never asked what had occurred. This is a staggering warning sign when a doctor does not care enough to find out the facts. In my opinion, he doesn't care about his patients and this is obvious. I asked him if he realized how his staff is. His only remarks "We do just fine." Well then, glad I don't have a life-threatening medical issue. Who knows how I'd be treated. No thank you. I'll drive a little further and give my business to someone that actually cares for their patients. I've always been on the fence about leaving negative reviews. However, a man I highly respect once said "if you don't make it known, someone else may have to encounter what you did." And he's right, I hope that this practice one day realizes that it's about the bed side manner you provide to your patients. Not how quickly you can rush them through and file an insurance claim on them. If this is what the medical community is turning into, boy is this country in trouble when Obamacare goes into full swing ):

I went because I was having chest pains. Doctor and nurse was nice. However they gave me aspirin,…read moresaid they couldn't find anything wrong and billed my insurance for 13k. I was only there about an hour. My portion of the bill is $900. Many items on the bill are duplicates. And $2400 for something regarding Covid screening??? Unbelievable.

Stay very far away. Unethical practices here. I went in symptomatic and was told by Dr. K we could…read moredo the culture and comprehensive testing I preferred through urinalysis. He stated "I want to do what you want to repeatedly" Even my significant other heard him say it while waiting with me. Skip to days later, my results took more than the allotted time to be uploaded so I had to call. Once they finally uploaded them, I surely did NOT receive the comprehensive panel I was informed I would. I called and spoke to Octavious, and he mentioned they only do so if you give them specific information about exposure. He also said Dr.K would call back, never did. So WHY would the Dr agree to testing I asked of if he wasn't able to do so? Why would he not simply ask had I been exposed? Instead they charged my good insurance, and now I STILL have to go elsewhere. Stay away from this place.

I absolutely love this clinic. Everyone there is so friendly, caring and knowledgeable. They always…read moreknow exactly how to answer any questions or concerns that I have and take the absolute best care of me. I highly recommend the Jordan family clinic to everyone!!

This place is great will never go to another hospital or clinic again. Here there is more…read moreaffordable pricing and they have specialities that are needed. Need to loss weight, get a TB test, primary services its all here under one roof. They also speak English, Spanish, and French

Dr R, her NPs, and nurses are fantastic. Her office runs like a well-oiled machine: on time,…read moreorganized, and always great at explaining what's going on with my health in plain English. The Dr and her NP's prescriptions have been spot-on every time -- effective, helpful, and with little to no side effects. Also worth mentioning: they've helped me in a couple of mini-emergencies, including after hours and even on a weekend. Also, and I can't believe I'm typing this... had to get my prostate checked on my last visit and it was honestly the smoothest and most surprisingly pleasant prostate exam I've ever had. Professional, respectful, and somehow even a bit fun. Didn't know that was possible. Lol.

Today I finally got smart and changed my primary physician from Dr. Lisa Buell. Despite going to…read morethis office for years, I have only seen this doctor once. The one encounter she was rude and rushed the visit. I always see Andrea, the NP, which was fine until they recently began messing up my prescriptions. She refused to refill medications that she prescribed and failed to pull records within the network. Every time I needed anything, there was always an issue. The office needs a whole makeover. Hoping my new doctor will be amazing. Don't go here unless you want to have long waits, lost prescriptions, and refusals for refills. I really don't know why I didn't change sooner.

Just had my first visit with Dr. Hornell and was pleasantly surprised. Beautiful office and…read morefriendly staff who got me into my appointment right on time. Once in the back after all of the initial evals were done Dr. Hornell promptly came in to discuss my visit. Test results were available in a couple of days online and were followed by a call from the office to let me know how things were. So far I am very pleased with my experience with Dr. Hornell!

Great doctor always takes time to explain what his recommendations are. Never too busy to take his…read moretime helping or asking enough questions to find out what needs to be done.

Dr. Kremer has been my primary care physician for several years. I have complete confidence in her…read moreand her staff. I didn't think I would like being in such a big practice, but it is nice to have lab, x-ray and valet parking all under one roof. Her office is in the USMD building in Clearfork, making it convenient to get too and no problems parking or walking far in heat, rain, or cold. It never seems crowded and I rarely have to wait more than a few minutes. The facility is clean and proper procedures are followed. But the best thing is Dr. Kremer's attention to detail, vast knowledge, and caring attitude. I am a retired RN so I think I see things that others might not notice-and I have never been disappointed!

I was scheduled to have a same-day surgical procedure on 10/22/25. I went in the day prior to…read morecomplete my preadmit labs and paperwork and then had the procedure on 10/22. I have worked in hospitals for 45 years and I must say that I have never been treated as well as I was at PPGH before, during, and after my procedure. Every employee I had contact with had such a great attitude! It seemed like everyone went above and beyond to make sure I was comfortable and well cared for. I think Mineral Wells and Palo Pinto County have a real jewel in their local hospital and should be very proud. I'm more than happy to have all my medical care done here instead of driving anywhere else.

My mother was taken into trauma with a cardiac event and ultimately was not able to recover. The…read morecare she got and the treatment of our family during that time was top-notch. We had very good experiences with Doctor Gray, Doctor Covington and many nurses including Julie. The social worker was also kind and helpful. I wish I could remember the names of every person that was involved in the almost 24 hours she was there but so much of it was a blur. If such a terrible thing had to happen I feel like we were lucky to be in Mineral Wells at the time.