I want to acknowledge that since I posted my original review, Campbell Lawn & Irrigation has made a real effort to make things right. The issues I described in my original review were frustrating, especially the missed appointments and lack of communication. That said, the company has been much more responsive and communicative since then, and they have gone above and beyond to address my concerns. I appreciate the accountability and the effort they've shown. My original experience still happened, but I also think it's fair to recognize that they have worked hard to regain my trust. read more

Bottom line: this is an incompetent company with garbage customer service, so please do yourself a favor and don't make the enormous mistake we made by hiring them (twice). This was the second time that we discovered that our sprinkler system was leaking after Campbell worked on it. In late 2023, their poor workmanship resulted in leaks so severe that Campbell had to generate a letter for us to send to the water company confirming that it was their fault that our water usage was so high- and not ours- so that we could ask for an adjustment to our bill. In 2025, we hired them again (I know, shame on us) to do our spring service on April 16th. The next day, we discovered that the system was leaking where Campbell had replaced a solenoid, so we immediately contacted their office to request that someone come out and quickly correct the problem. Their admin told us she would get us scheduled ASAP, but then we didn't hear from her, or anyone else in Campbell's office, for a week. On April 23rd, she finally emailed us to tell us that Campbell was unable to come fix the damage they had caused until May 8th- more than three weeks from the initial job that they botched. We called asking speak to one of the owners, Colby, but no one ever responded. On the morning of the 24th, having not received any response, I filed a formal complaint with the Virginia State Corporation Commission. I emailed the office Thursday the 24th, to advise that we had been trying unsuccessfully to elicit any kind of response from Campbell, and requested again that Colby contact me, as I had worked with him before. Their admin told me he was "in the field" and unavailable. She asked if we would be at home over the weekend so that Campbell could send a crew to fix their work, and I confirmed that we could make ourselves available. A couple of hours later, she rescinded that offer, claiming that they were "fully booked." I called to let her know that I had filed a complaint with the SCC, and she shrieked at me and hung up. After not hearing from Campbell for another four days, I emailed the other owner, Taylor, directly on April 28th to ask him to contact me. He never responded. Instead, their awful desk admin replied to me on April 29th claiming that I had reported Campbell to the "Business Bureau" (I assume she meant the "Better Business Bureau," which was false anyway, as it was the SCC) and that she interpreted that as a change in our "desire to keep the appointment," and asking me to clarify. I asked her AGAIN to have Taylor or Colby contact me, and left both of my phone numbers and my schedule. She claimed, despite their inordinately "busy" schedule, that they were both at a conference, but assured me they would contact me the next day. She then emailed me on the 30th to claim that their travel had been delayed, but assured me (again) that one of them would contact me the following day. Finally, on May 1st Taylor actually called me. I ran him through the entire summary, and he claimed he would get it fixed, and also sent me a follow-up text message claiming that he would be in touch the next day. Anyone who has read this far will know what's coming next: Taylor in fact, did not contact me the next day, May 2nd. Instead, he sent me an invoice for the still-incomplete work. Campbell didn't correct leaks in our system until May 8th, and when the tech arrived, he expressed total confusion regarding why it took weeks to send someone to complete less than 30 minutes' worth of work. Oh, but don't worry- Taylor texted me the very next day to eagerly check on the status of his payment. At this point, I was done chasing him and his company, and sent him his ever-so-precious, ever-so-sought-after check for payment in full, along with a letter expressing how disappointed we were. Save yourself the hassle and don't hire these people. But DM me if you want to see even more details, including the screenshots and time stamps for all the times I tried to get them to actually do their job. read more

My recent experience with this company has been extremely disappointing due to poor service, inaccurate explanations, and a clear lack of attention to detail. The issue with my lawn was blamed on a "disease," yet the problem is visibly consistent with uneven fertilization--you can literally see the path of the machine. I was also told that someone had visited my property to assess the damage, but that never happened. I have security cameras, and there was no visit, no communication, and no follow-up advice provided. That alone shows unacceptable customer service. All the company had to do was acknowledge the mistake and offer even a small discount on the next service. Had that happened, I would have signed a three-year contract including mowing and irrigation services because turning the property into a rental. Instead, the response I received showed a lack of honesty, poor communication, and no ownership of the problem. I have canceled my service and in search for a different company. read more

Theyre great all around! 10/10 they're timely, responsive and everything they did looks stellar!

After owning homes in this area since 1987, Campbell Lawn and Irrigation is the very best lawn and irrigation company we've had the pleasure of working with! No other company comes close to the outstanding service, support, value, commitment, integrity, and professionalism of Campbell Lawn and Irrigation and their amazing team! Equally outstanding is their incredible unwavering support to the community, military Veterans, and all Virginians! As retired Army Veterans, we understand leadership and know great leaders when we see them. Taylor Campbell is an outstanding, inspiring, highly ethical, and compassionate leader! We are Campbell Lawn and Irrigation customers for life! read more

I had a very disappointing experience with Campbell Lawn and Irrigation. After the initial on-site consultation of our backyard, they took 9+ days to give us any update on our estimate for the project. After 9 days, they finally told us that they would not be moving forward with our project for various reasons (one being location. Our house has not moved since they completed the estimate, so that is a poor excuse and it should not take 9 days to tell us that). I expected a more professional and reliable experience, but unfortunately, that was not the case. I wouldn't recommend them to anyone looking for transparent and honest service. read more

The service it's outstanding the gentleman who came and did the service are super patient understandable and very knowledgeable about the lawn irrigation systems The pricing was very good . I truly recommend them. read more

Campbell Lawn and Irrigation installed our irrigation and did some drainage work at our home. They were easy to work with and very professional. They set everything up and walked us through the app. The irrigation system is top notch and even ties into our home automation. They recently winterized our system and every thing was done quickly and neatly. Great service and quality from the Campbell Team. read more

Well managed business with quality employees and products. Reasonably-priced. Installation of irrigation system was excellent, and works perfectly. read more

This is the most unorganized company in the area. I received emails from Taylor, apparently one of the owners, but couldn't tell if a 4th grader was the one behind the keyboard. Poor guy could barley put a sentence together. I am almost positive I have seen him drinking and driving in a company truck too. Needless to say, I would not recommend their lawn and irrigation services to anyone, I am surprised they were able to spell Irrigation correctly in the first place. read more

I've used Campbell for the past several years and have been completely satisfied with their services. My lawn was in rough shape when they started treating it and now it's lush, green and very healthy. If you're looking for a great lawn company, I definitely recommend Campbell!! read more

In June I hired Campbell Irrigation to fix some drainage issues in my backyard. I paid them $1,300.00 to dig a drain pit, fill with gravel and flush out the existing 70', 4" corrugated drain pipe that emptied into the pit. By August, the drainage issue became worse than before. The ground around the catch basin that drains into the corrugated pipe became a saturated muddy mess and all the grass in the area had died. My concern is that when Campbell dug up the catch basin to flush the pipe, they may not have fully reconnected the pipes for water draining into the catch basin from a down spout and basement sump pump. From all the mud produced in the last two months, it appeared that there was a clog and the water had no place to go but up through soil. I called back Colby at Campbell Irrigation who came out to inspect the matter on 9/4. We agreed that the best to make sure there are no clogs or obstructions was to dig up the catch basin box and existing 70', of 4" corrugated drain pipe and replace them. Colby said he would charge for materials at "cost", which I assumed was his cost. There was no discussion of any other costs, including any charge for labor. I believed that Campbell was going to rectify, or make right, what I originally paid them to do in June. I received a proposal from Campbell stating the following: Drainage Enhancements - 18-inch drain box (cost only) - add 4 bags of gravel (cost only) - Reconnect pipe to drain box and rout to outside property $5.00 per ft. My response to Campbell on 9/4: "I received your Proposal for Services that reflected what we discussed this morning.....I also looked at Home Depot and found "4 in. x 250 ft. Corex Drain Pipe Perforated with Sock $229.38" or about $2.13 per foot, much less than $5.00 per foot you quoted in your proposal. Is this the same type of drain pipe you will be using on my job? If not, can you give me the specifications of the pipe you plan on using? $5.00 a foot for the drainage pipe sounds a little steep. Campbell's response on 9/8: "Hello Mark, If you want to get the materials yourself that's fine too. But the price for the pipes will be $5.00/ft. We're not charging labor. But I can check with Colby to see what the difference is. Jackie Coro My response on 9/9: "If will be charged $5 per foot for the drainage pipe, and given the estimated length required, my guess the total cost would be about $375.00. Home Depot sells "4 in. x 100 ft. Corex Drain Pipe Perforated with Sock" for $208.32 ($2.08 per foot). https://www.homedepot.com/p/4-in-x-100-ft-Corex-Drain-Pipe-Perforated-with-Sock-04730100BS/100129255. However, I would like to confirm with Colby that is what he plans to use a 4 in. x 100 ft. Corex Drain Pipe Perforated with Sock the job. If so, I will order the pipe. If not, let me know what he plans to use. I understand you are not charging anything for labor, but I'm not inclined to pay a premium for the pipe if I can get it at retail for far less. The original work was done earlier this summer, however did not resolve the problem. In fact, the drainage problems became worse. Colby mentioned that he would like to schedule the job for next week since I will be working at home during that time. I would like to get this resolved quickly so I can get seed down and get grass growing by the fall. Please have Colby contact me and let me know how he would like to proceed. Campbell's response on 9/10: "Hi Mark, We will be using solid 4-inch pipe to run the water to the other side of the yard. Using the perforated with the sock in my opinion will affect the longevity of the drain. The five dollars does include cost for the pipe and the labor to dig the new pipe. I will not be charging you for rerouting it around the pit but the new drain pipe that we did not install before I will have to charge you five dollars a foot to replace. Thank you, Colby Campbell" On 9/10, I called Campbell and left a message for Colby to contact me to discuss my concerns about his pricing. I received a call from Colby later on 9/10, but was soon disconnected due to poor reception. He immediately texted me stating he would call back later when he could get better reception. Despite leaving several messages the next day, I never heard back from Colby. I am very disappointed with Campbell Irrigation. They do not stand behind their work, are difficult to reach and unprofessional. I would not hire them again or recommend them to anyone. read more

Campbell Lawn & Irrigation - a patch of grass with a fence in the background - Irrigation Near Me - Sterling, Virginia

Well, I must say the communication issues with the Campbell Lawn & Irrigation have finally gone down hill enough I had to finally cut bait. All I asked of them was to simply get an email to us or call before a lawn services as to be performed..... because of security concerns and / or pets in back yard during the day. Today the fall aeration team shows up unannounced and starts looking for sprinkler heads in my lawn. You'd think they'd knock on the door..... my wife happened to be home. No! I spoke to the owner directly and he said he simply can't communicate that way with his customers. It's been so frustrating dealing with them and their office staff, but I'll admit I put up with it for much longer than I should have because the services they provide are good and reasonably priced. I wish any and all better luck with this company. read more

Five stars all the way. My husband had poured hundreds of dollars and countless hours into futile attempts to improve our lawn. We still had more weeds than grass, and finally threw our hands up and decided to get professional help. I researched several companies before settling on Campbell Lawn Service. I especially appreciate the fact that they are a family run business, and the quality of care we've received has absolutely reflected that. In one season they have completely made over our lawn, it is now beautifully green and thick. They have flexible treatment options, they respond immediately to any questions we have, and are just overall the nicest folks to work with. read more

Clean installation of Rachio sprinkler system. Super nice guys. We are very happy we went with them for our lawn. Their pricing was middle of the road, but their reviews, plus working with Colby, Taylor, and their team, won us over. Absolutely worth every penny and peace of mind not having to hose down the lawn every morning before the crack of dawn. Installation price included a Rachio 3 system and winterizing of our sprinkler system this coming fall. read more

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Very happy with the installation, winterizing, and reopening this spring. Campbell personnel arrived on time and ready to go.

Just don't give them your credit card number or they will bill it without your authorization. I've never dealt with a company with that thinks this is an acceptable practice. They have lost me as a customer. zero stars. read more

I recently had Campbell Lawn & Irrigation Co turn on our sprinkler system. I can't be more pleased with the entire process. The crew was reliable, honest and knowledgeable. They are easy to work with and very responsive. All went well and on schedule. read more

Great service! Colby and his team were extremely professional and clearly explained everything they were going to do. We used Campbell to install and fix the sump drainage system on our house. We talked to a couple companies and Campbell was far and away the most knowledgeable and professional. I had a couple of other contractors come out who could not even diagnose the issue and wanted to charge a flat price. Campbell, on the other hand, only charged by the hour until they diagnosed the problem and then gave me a very fair quote, explaining everything they were going to do beforehand. The work they did I was top notch and I definitely plan to use them again. read more

I don't recommend Campbell Irrigation. The company is disorganized and doesn't follow-up. In June 2021, I called Campbell to schedule an appointment for an irrigation system installation estimate. Cody Campbell came to my house on July 1stto discuss the project. He said that he'd get his scheduler to arrange a date for an assessment of our well and an old backflow valve (from the previous irrigation system). When there was no follow-up, I called the Campbell office and arranged the well assessment for July 1st. Two guys came and stayed for 3 hours but couldn't complete the well assessment because the old backflow valve was faulty. However, they left the old backflow valve installed and a big hole in the ground near my well. Since Campbell again didn't follow-up, I called their office in mid-August to ask when they would complete the assessment and provide an estimate. The office scheduled a return visit by Colby Campbell on Sep 2nd. I waited all afternoon, but he was a no-show. He then came to my house unannounced on Sep 6th and I explained that the well assessment and installation estimate were never completed. He said that he wanted to continue with the project and would have his scheduler arrange a time to complete the well assessment. That didn't happen. A Campbell worker showed up at my house unannounced when I wasn't home and supposedly capped a plumbing line that they'd failed to cap on July 1st. Afterward, I received a $100 invoice for that unnecessary work. Immediately after that, I contracted with Hydro-Tech to install my irrigation system. Hydro-Tech was punctual, thorough and highly professional. I had the new irrigation system installed within three weeks of their initial visit, and I'm very pleased with its operation. read more

This review is not based on work provided but my experience with them so far...I will update this review based on future experience working with them. I want to leave 4 or 5 star review but I have been having trouble with scheduling them for an estimate the past couple weeks. I am not alone, other reviewers on Yelp said they are extremely hard to get in contact with and you have to call them repeatedly for service... my experience for an estimate has been awful... glad others were lucky to have better experiences... Colby was supposed to arrive last week to provide me with an estimate on a new irrigation system install but did not show to our scheduled appointment. I was called about 1.5 hours after our scheduled appointment by a very nice lady named Jackie...she apologized several times and I felt like they did care, she rescheduled with me for July 23, from 3 - 5pm... but again, Colby did not show up for our second scheduled appointment and I was not contacted this time at all to reschedule or to even let me know what happened. So I called them in the afternoon on July 24, the next day to find out what happened... I am now waiting for them to contact me back and let me know what is going on... I am not calling them back after this... they can call me to win my business if they want it and then I will update this review... Maybe they have taken on too many customers to provide excellent service to them all? I am in the planning and budgeting phase and would like to receive at least two or three estimates to compare prices and companies before selecting one, but it seems like Campbell Lawn and Irrigation may be too busy these days. I don't know what gives, but I am still interested in having them come provide an estimate based on the limited professional irrigation companies in my area to choose from... I have an appointment with Hydro-Tech Irrigation Co. next week for the same thing and if they show up there already winning. read more

I wish there was an option for ZERO stars. Dealing with this company has been a complete waste of time and effort. I'm writing this review MORE THAN 2 MONTHS after my initial appointment and 15 days after the second appointment. After each time, they FAILED to respond or to send me quotes. Based on previous reviews, which seem fraudulent based on my experience, I kept following up to request estimates. Each email and call I was told they'd get back to me by end of day or the next day. But they completely failed me. I suggest you save yourself the time, effort, and energy and look elsewhere unless you enjoy being played and like wasting your time. read more

I have been using their turf care services for the past 6 months and my lawn looks better than ever! I don't see any signs of the chickweed that had started to take over my yard, and previously bare spots are now full of fresh grass. I only have one minor issue in that they don't give much notice (often less than 24 hours) before providing services and I was out of town when they seeded my lawn so was unable to water 3 times per day as directed. If I had had more notice I could have reprogrammed my irrigation system. read more

I have used Campbell Lawn and Irrigation for about 4 years now. They installed a sprinkler system that has helped my lawn's appearance improve greatly. Their service at my house has been very good. read more

They've done a lot of work in my neighborhood and do a great job. I had them install my irrigation. They were on time and worked very hard to get the job done. Very please with their work. If you're looking to have yard work done you should contact them. read more

They do work for the community where my boyfriend lives. The yards always look great. Unfortunately I dropped my wallet moving from the car to inside and a team member found my wallet ( with cash, gift cards, and so much more) and turned it into his/her supervisor. This supervisor then personally drove my wallet to my house, about 25-30 minutes away to make sure I received it. It truly was so great to know that there are still good people out there. Thank you for your hard work and honest personalities! read more

Been using Campbell Lawn for a couple of years - couldnt be happier. We use them for lawn treatment and our irrigation system - great service and friendly team. Reach out to the team often with questions regarding lawn care and plants for around the house, always have great and very helpful answers. read more

I've called twice trying to get an estimate for some work. While the person in the office is very nice the followup is horrible. Even if they did get back to me with the lowest price I wouldn't use them, they obviously don't need my money. read more

They did some irrigation work for me without draining my bank account! Though I might have drained Taylor! Quality experience. I definitely will be calling them back as I would like for Taylor to come mow my lawn again and some landscaping. read more

I hired Campbell for my sprinkler system. I have about a half acre yard. Their workmanship is great and all the crew members are very kind. While they were doing the installation, they found hidden spots and installed more devices without extra charges. Before and after the service, I made many calls and emails with questions. Unlike a review from another person, all the responses were handled in timely manner with less than 30 minute response time. The owner said they hired more staff members (because I asked about it after I saw the review). Also, they send email reminders for routine services, which is very important. I highly recommend Campbell. read more

Campbell's gave us a lower estimate than another company, they replaced the pvc and 5 valves on one control box that had been damaged from ice. They did additional work and replaced all the valves and was still cheaper than a competitors estimate for less work. The work was good and the price was fair. read more

Incredibly hard to get in contact with. They don't return phone calls or emails unless you call or email repeatedly. The work they do is good but their communication is terrible. Doesn't take much to communicate well with your customers. When you're counting on them to do a job each week and they don't show up or contact you about rescheduling it gets very old and frankly is unacceptable. Prices are unfair as well. They quoted my father in law the same price for his yard which is 1/4 the size of ours and the owner gave him attitude to boot. We won't be using them again. read more

Highly recommend Campbell's Landscape and Irrigation Services. Have worked with them for near a decade and they have always provided top notch service at affordable rates. From landscaping install, irrigation maintenance, hardscaping design and build they have done it all and I have always been more then pleased with all their services. read more

If service changes, I'll gladly update this 1-star review, but I don't foresee that happening since this has gone on for months. We have had horrible service and our yard is full of big weeds like Oxalis and Spurge that I have spent a couple of months or so trying to have these 'professionals' take care of. But they don't, so that leaves me, a little lady doing what she doesn't like, being the weed professional in the yard. My husband is so busy with his work that someone needed to take over this task and I didn't want that person to be me, so I researched and hired them. At that time, they listened to my weed concerns, were responsive, and had the best price, but now we have a lot of weeds in our yard and I have been completely ignored for months. It took my husband calling to get a response (what does that tell you?), and yes, they came out as indicated by the notice on the house and yard, but why do I still see numerous huge weeds 2 weeks after I saw them last? I'd really appreciate someone explaining this to me please. Sounds like I get to spot-spray myself again on a sunny day since even though I paid them for the full year, months ahead of time, I get to do the work myself so that I can save my husband's time as originally planned. What I can buy isn't as strong as their stuff so I get to do even more work to accomplish this lovely task. Doesn't this make a lot of sense? So if you don't want to be in this same situation, I'd suggest that you absolutely do not hire this company to take over being the professionals in your yard since clearly, I can do it better myself and don't have much of a clue about the topic! WOW! It's so awful when I can't pay for service and expect it to be rendered professionally. What's worse is trying to save my husband's time but by doing so, I've expended numerous hours over months of my own, am doing the task myself but paid them, and now my husband has had to be involved beginning a couple of weeks ago since I get ignored. That totally defeats the purpose and it sure does seem that we live in a 'man's world', but I already knew that. Wishing everyone the best! read more

I first used Campbell Landscape Services in 2012 when my husband hurt his back, and I've been hooked ever since! My husband is very particular about our yard, and the Campbell brothers and their crew exceeded his high expectations. We have used them for both of our properties for spring cleanup and various landscaping projects every year and have always been thrilled with the service. There's nothing like coming home from work one day in the spring and seeing the trees and shrubs trimmed, weeding complete, all of the beds recut and cleaned out and generously mulched! What usually took us a month of weekends is done in a day. Polite, professional, quality service from the whole Campbell team! I highly recommend! read more