Never in the almost 30 years I've lived in Flagstaff, have I had such efficient, friendly, and…read moreprompt service from ANY company. Our furnace broke with the nighttime temps in the low 30's. Not such a big deal, except I have a 35-year-old parrot that is a member of our family. They did everything they could do to order and replace our furnace in record time. I cannot recommend this company enough. I so thank all of the people involved! several hours later: This furnace is WAY more efficient than our old one.

I have used Boyer several years for heating needs when necessary. My most recent visit was this…read morefirst week of October 2025. Russ and Toby came to my rescue within hours. It took longer for them to call in the payment than to find and fix the problem. Both men were kind and professional as was the receptionist that took my initial call. Thank you for never failing us Boyer.

It's strange writing this review on such a cool day, but after talking to a friend today that…read morementioned to me how much she struggled with the heat in her home this summer, I thought I need to set up a page for Frank and his son Adam, as Papa Charlie's is awesome! There was a time when Flagstaff air conditioning worked, closing the blinds and windows in the daytime and opening them up at night, but after the summer we had, this is no longer a feasible way to cool your house, unless you're totally covered in trees, when you have several weeks in the upper 90s. Friends and neighbors were telling me how their homes overnight were in the upper 80s and low 90s! I hate heat, and even 80° is hot for me, so luckily, we had Frank and Adam install our AC in May, so we were ready to go for the summer! I received 5 quotes from various HVAC contractors, and all of them, except for Papa Charlie's, required you to hire a separate electrical contractor for the electrical work. Frank and Adam were the only ones who did it all, and for an excellent price! I can't imagine how much more we would've paid, if we had to hire a separate electrical contractor as well. it has been amazing having AC on hotter days, on house cleaning days, and since we are in a flood zone, on windy days where the dirt is blowing. On the super hot days, it is so nice to be able to sleep at night! Our largest APS bill was in July, and even though we didn't run it all day long, and we like the temp around 70-71°, our largest bill was $98, up about $50 from where our bill is typically. A small price to pay for comfort! This tells me that the unit is also extremely efficient! Frank and Adam were amazing! Great communication, on time, the entire job done in one day, and just downright nice! Our dogs were up in their business now and then, and Frank and Adam were so great to them, giving lots of pets and loving! Papa Charlie's will be our go to, for all of our future heating and cooling needs!

Out of town traveling, let the place out to AirBNB, and sure enough the guest calls with a heater…read moreissue on a night it was to be 16 degrees.... ouch! Random call placed to HC and they suggested a couple things to look at before they rolled a service truck and it cost $'s. We got lucky. The guest was able to get it going, and saved the cost of the a service call, and saved the guest from a very cold evening. TY TY TY Will be back... Robert

From the owner: Family owned and operated residential hvac service provider. High Country Emergency Heating is…read moreknown for fair pricing and excellent service.

I called so that they could do an inspection before the heat of summer arrives. The tech was very…read moreknowledgeable, professional and thoroughly expected the system inside and out. He answered all my questions, I was so impressed I signed up for their yearly service. They will be out before winter to check the system provides heat. The price was very reasonable in my opinion and was a good bang for the buck.

Jeff has been our go to "guy" for our rental and homes since May 2018 and has always been…read moreprofessional and the best at what he does to support our system needs.

not a plumbing issu. by accident I parked in front of the PV…read morelocation I was towed. i went into the store and asked if someone call the towing company. they said no of course they called the property manager that called the towing company. I wish they would be honest about it. I will never use this company ever.

I have a 19.95/mo service agreement with Fiscor to check my HVAC unit biannually. On the last…read moreinspection I was told my compressor was drawing excessive AMPS and I needed a "compressor saver". The total cost (not itemized on invoice/rcpt.) was $834!! After research, I found the EXACT same part and manufacturer online for $42!!! THREE wires from new device where to be attached to existing system wiring (1/2 hour labor)

Yesterday our furnace stopped working. We're a couple of octogenarians and are fighting a…read moreparticularly nasty respiratory virus, and were concerned about the prospect of no heat for any length of time. Intermountain was able to get someone out in less than four hours. Matt quickly found the problem (a faulty igniter) and explained what needed to be done and what the cost would be. He was very courteous and professional. Two hours later we had heat. What's more, the cost seemed reasonable. I can't say enough good about my experience with Intermountain. I'll certainly call them again when the need arises.

Always professional and efficient. Never any attempt to upsell products or services. Our go to…read morecompany for all our HVAC needs.

Boyer put in my heating years ago and were professional and efficient, so when I needed my swamp…read morecooler replaced I called them since they had done such a great job with my heat. The guy from Boyer talked me into upgrading to a $10,000 air conditioner and I agreed. Their workers installed an air conditioning unit and left dirty hand prints on my walls and cigarette butts in my yard, but I was excited none the less for air conditioning. However the air was barely blowing. They finally came back out and said my ducts were damaged by rodents and wanted to charge me another $1,000 to fix them. I got another company to come out and inspect, they told me the air conditioner installation was not up to code, and that the ducts were sun damaged by a window in the attic, and no sign of rodents and that they could replace my ducts and repair Boyer's work for $3,000. I called Boyer and they insisted it was up to code, but that they would check and fix anything that wasn't so I agreed to have them come back and replace the ducts. Boyer sent the same guys to replace the ducts and I don't know if they actually inspected their own work to see if it was up to code. The air is still barely blowing, and I'm $11,000 in and now I am worse off than before they ever came. I'm currently having to heat my house with space heaters because the ducts are barely blowing even though the heater is running on over time. I've called again and am waiting for them to come back. This is ridiculous. I will update my review if they actually fix it.

I really appreciate our local Boyer Metal. We needed to have our home checked for carbon monoxide…read morelate one night (it was an old alarm - replace those after 4 years). Chad came and did a courtesy check... all was fine. Very courteous, professional, and understanding of our need to have the heater checked.