An electrical emergency not only was he able to get there quickly although no one was home he took…read morecare of the problem and communicated so that it took the stress off of us so that we didn't even have to leave work early to have to get back to the camper. Great value, you can't put a price for peace of mind and good service.

Roy did a Great Job fixed the A/C and Water Pump on our RV on time and a Good Price ! Mobil RV…read moreservice is hard to find We will use him again if Needed !

I am living in an RV temporarily while I build a house. Roy at M&R is a godsend! He has been out…read moreseveral times for my and my mom's RVs in the past year. He has replaced our water heater, cleaned and serviced our furnace, provided valuable advice on the holding tanks and helped us manage through everything. When one of our AC units began freezing up, there was no hesitation but to call Roy! Honest and helpful. Very upfront about charges and costs.

I do not recommend this service. My appointment was made for 11 AM I had to leave work for this…read moreappointment and he confirmed at 10:20 AM that we were still on for 11 AM after sending two messages before that because I couldn't get a response prior. At 11:10 he messaged me and said he was in a MEETING and he would be running late. Why didn't he let me know that before my appointment? He ended up being an hour late and was very rude when I called to check his whereabouts. He quoted me $158 for a callout fee, which I asked him to wave for being late on my time as I left work early. He said he charged $148 an hour. I had an obstruction that needed to be cleared in our system and we also requested he do a high pressure tank cleaning. He ended up not being able to do the tank cleaning because our water pressure was not ideal, which I assumed he wouldn't charge us an arm and a leg because he literally did not fulfill the entire process of our appointment, was late and didn't even fulfill a full 2 hours. He ended up charging me $550. He also NEVER stated in our quote on text that he charged a mileage fee, which he was 6 miles down the road from me. He rounded up and charged me 2.5 hours of labor; again he completed the job at 1:40 PM, was an hour late and sat in his truck for 10 minutes at the end of the service doing my invoice I would assume. So I should have only been charged on an hourly basis, including the call out fee $475.72. $158 + 148 + 148. He ended up overcharging me $74 hourly and $21.72 for fuel. $95.72. I texted him after the service and stated all of this and asked for a refund of either the callout fee for being late or the overcharging that wasn't quoted. He responded with "Please read the terms and conditions at the bottom of your invoice." He also acted as if he would be willing to review the dispute and then immediately followed it up with saying the dispute was considered closed because he felt I was disrespecting him. I messaged him very respectfully, breaking down the amount he overcharged me. He also did not send me terms and conditions until AFTER I paid him. He also sent me the dispatch he was supposed to send the previous day at the very end of the service with the terms and conditions stating the mileage, etc. I think that is a poor way to treat people and to run a business. He very clearly overcharged me for the service and didn't disclose the proper information when communicating my quote through text message. He said to clear the obstruction it would be around $250 and at the end of the appointment that is all he fulfilled beside "adding" a chemical flush to our tanks which is not close to the high pressure we requested and DID NOT RECEIVE because the RV park we were at did not have ideal water pressure. Use your better judgement, I went with the better reviews and I feel like I literally spent an arm and a leg for a person to unclog a toilet and flush my tank, while having to explain to my work why I was late an extra hour. EDIT: Regarding his response to my review. He never once apologized for being late until this review was made and did not try in any way to make up for my lost time. He already stated to me he was in a meeting which he only notified me for 10 minutes after 11:00 which was my appointment time. He is restating what I ALREADY have stated about our RV park having insufficient water pressure. With the lack of knowledge I have in the requirements to services, he should've pre-disclosed to me that the service was only obtainable if we had sufficient water pressure. I was assuming he had a lower psi pressure washer or some sort of equipment on hand to spray out our tanks. So I already stated that the water was the RV park issue but again, it was not fulfilled. Secondly, regarding the "pricing" he is stating what I already stated in my review, he never sent me a breakdown of any pricing outside of the $158 call out fee and the $148 hourly rate. He still said in text message that for the obstruction it would be around $250. That was ALL that was fulfilled as I was there the entire time. He is stating he sent me an invoice with multiple different explanations of prices for different things educated. That is false, he sent me the invoice with only the mileage that was NEVER discussed in the quote he gave me, the 2.5 hours of labor he overcharged me for AND the call out fee. There was no other breakdowns for any products used, repairs made, etc. Thirdly, I never said he refused to communicate with me I stated that he stated he would be willing to look at the invoice dispute and then immediately followed it up with the dispute was considered closed because I messaged him the breakdown of overcharging me after he claimed I was being disrespectful and that he actually charged me UNDER the standard pricing? I do not appreciate my time being wasted, someone being rude and then overcharging me when I already felt I didn't get what I wanted out of my full service request.

We paid $220 for him to travel from Snyder to Colorado City and agreed he would come the same…read morenight. He later rescheduled for the next morning due to bad weather, which we understood. However, the agreed arrival time was between 9:30-10:30 a.m., and he did not show up until 2:00 p.m. Regarding the service, we were having furnace issues. He cut a wire, reconnected it, and said he needed to do further research. After that, he stopped responding entirely. Six days passed with no solution, explanation, or follow-up. We had to hire another company, who diagnosed and explained the issue within the same hour. Do not recommend. Reply: If you were unable to resolve the issue, that should have been communicated to us. We should not have had to leave a review in order to get a response. Reply 2: I understand the weather conditions were unsafe and that you were busy. However, saying you didn't have time or were dealing with medical emergencies doesn't line up with the fact that you worked on a coworker's RV just two days later. During that time, we were still waiting for a solution or at the very least, a response. We had to hire another company after already wasting $220 on your "services".

I attended an RV Rally in Abilene with one slideout not operating. I called Scott based on the…read morecampground manager's recommendation. I was lucky that he had an opening the very next morning at 8:00 AM. Scott was right on time, was very methodical in troubleshooting, very collaborative in listening to what I had done to troubleshoot and very knowledgeable about my motorhome's slideout system. Everything worked when we tested it, but he thoroughly tested voltage, current, mechanical operation and wiring to make sure everything was OK. I now have a plan of action if the slide doesn't work at future stops and a resource to assist in resolving the problem if it reoccurs. I would not hesitate to use Scott again and recommend him wholeheartedly to anyone else with an RV problem.

As a first time RV owner I was/am grateful to Jake to showing how to turn the TV and CD…read more. seriously.. I just haven't had one in years and was coming into this blind. Since then Jake has always been there for me. From turning on the TV to taking her in for a sealing on the roof and gray tank valve...and a few things in between.. the work, prices and value exceed my expectations. Thank you!!

Lightning strike took out the converter/inverter in my Black Series HQ15 T/T. Wes and company…read moreresponded next day to verify. They ordered an upgrade replacement and installed it the day after it came in. They've been my go-to repair solution for over 5 years, and are always prompt, fairly priced and honest. I recommend them without hesitation.

Rick Posey of sales has been great to work with. We haven't purchased yet but he's been straight…read moreforward, helpful and easy to communicate with.

From the owner: Family RV Center is proud to open our new location in Abilene, Tx. Still the same "family" owned…read morebusiness you know and love from Sweetwater . Family RV Center is West Texas "family" RV dealership providing some of the best RV purchasing and owning experiences in the country. Come be "Part of the Family" at Family RV Center. Serving RV Needs, Better than anyone else. Family RV Center is now Texas Largest LANCE Truck Camper & Travel Trailer Dealer. We are proud to off Lance Truck campers & travel trailers , Palomino Backpack Truck Campers are now Available!