Our experience with Campers Inn of Leesburg was hands-down one of the worst service experiences we…read morehave ever had and one of the worst I've personally experience in my 38 years on this planet. Grech (our RV brand) connected us with this location back in December after a Texas dealer could not complete the required repairs to our unit after it sitting there for 3 weeks. We were scheduled to drop off our van on a Monday, only to be called the Friday before and told not to come because they "didn't have all the parts." This was despite the fact that those parts had been delivered on January 7th and receipt acknowledged by this location. They claimed for days they never received our replacement door which was the biggest repair we needed. Grech had it built and shipped to their location for installation. This door was shipped ahead of time, clearly labeled and confirmed as ours. Campers Inn then: * Spent days insisting they never received it * We had multiple staff members deny its existence and literally gaslight us * The woman working in parts the day we dropped off was so unapologetically rude to us and very upset when we asked about it * Only to finally find out that they installed OUR door on another customer's van due to their negligence. That admission came only after Grech escalated the issue to Campers Inn's sales manager, Tyler. Once Tyler was involved, we finally began receiving updates--something we had been repeatedly asking for with little to no response prior to escalation with their service department. We specifically asked both David and Michael to provide daily status updates because we are traveling the U.S. full-time and live in our van, meaning we had to stay in a hotel while our unit was in their possession. We need to make appropriate arrangements and we had a friend's wedding that same weekend. Despite explaining this clearly, there was no sense of urgency or empathy. Instead, Michael spent 10 minutes complaining about how difficult Grech is to work with, repeatedly stating that all of the issues were "Grech's fault," rather than focusing on resolving the situation or communicating with us. He also spent another 5 minutes badmouthing the management of that location saying this is also their fault because they interacted with Grech directly. Because of Campers Inn's mistake with the door, we now have to wait another three weeks for a new made-to-order door to be built and shipped. So with shipping, at least another month. Our interactions with Service Manager David Sapp were particularly troubling. David demonstrated zero customer service awareness and spent the majority of every interaction explaining what he was not responsible for and what was "not his job." Literally his words every time. He appeared largely clueless about the status of our unit, parts, or repairs--yet somehow had no problem calling us simply to tell us not to show up for our scheduled appointment. At one point, David spent over 30 minutes explaining that it is not his job to know where parts are, find parts, track parts, or assist in obtaining parts, stating his "only" responsibility is checking customers in and out. In my mind, parts and service should be working in harmony since these two these logically often go hand in hand. This attitude perfectly encapsulates the dysfunction of this service department. It gets worse. The first night our van was there, David left it unlocked with the keys inside, despite us explicitly telling him multiple times at drop-off to make sure it was locked. All of our personal belongings were inside. At 10 PM, we had to remotely lock the van from our phone. The next morning, David texted us in a panic because he couldn't find the keys--keys that he himself had left inside an unlocked vehicle. (Now this honestly makes me giggle because what a foolish mistake.) Communication throughout this process was abysmal. Phones go unanswered. Messages go unreturned. Information constantly changed depending on who you spoke to. To make matters worse, the parts and service staff openly bad-mouthed their own management during interactions with us, which is wildly unprofessional. When my husband finally picked up our van yesterday afternoon, we found: * Lithium batteries dangerously low at 35% despite us leaving the battery kill switch off and no electrical work being done. Seriously guys????? * A toilet seat bolt that was claimed to be fixed twice, but was not done at all nor their responsibility (per David Sapp) * Being told at pickup that the technician "didn't have time" and had already left for the day even though our unit had been there Monday - Friday. We literally just need it tightened or the bolt replaced. The most minuscule repair, they couldn't accomplish. I would never recommend this dealership to anyone. We have had far better experiences at General RV in other states. We will never bring our unit back here. Absolutely not.

Went in for a service quote and met with Mike, incredibly helpful and very informative! Highly…read moreRecommend!

The FPT team were all so nice and so accommodating! Our new to us boat trailer got a look over and…read morethe bearings replaced. The price was fair and the work was done when they said it would be!

very reasonable pricing love the people there its a christian business and I would perfer over any…read moreother place.

This was an amazing experience. Tom, the location manager was absolutely perfect! I had been…read morecommunicating with Tom for the past five weeks. Scheduling, ordering the parts that were back ordered and constant communication with each other regarding the parts coming in on time the whole experience was great. I arrived the night before, and I was able to sleep in the motorhome so once they opened, I was able to get in right away. He even had some parts shipped to his house for our Monday morning appointment. The technician which, unfortunately I don't remember his name, but he was superb. Immediately got on my motorhome and just worked methodically all the way through. It was very nice because they have a sitting room in the garage area where I could sit with my three dogs and watch very comfortably. Now I have to say in route from Naples to Bellevue I had a heck of a time driving. My motorhome drifted left to right and took every contour in the road and I could fill it. Particularly when an 18 wheeler will go buy me. It would push me then it would pull me back-and-forth making it a very difficult drive and of course nerve-racking. The technician knew exactly what I was talking about installed additional equipment and made the necessary adjustments and then we went for a ride. Just the technician and myself and Ani issues we were discussing pulled over on the side of the road. He crawled up underneath and made an adjustment and then back on the road and it was as if I was driving a completely different motorhome. After dropping the technician off at the shop and of course paying the bill and driving back home down interstate 75 it was absolutely amazing! I was literally able to drive with one hand on the wheel, which I know is not right, but it was just to show what an amazing change. So what was done? I had four new shocks put on, airbag stabilizers and the best thing was the steering arm stabilizer, which is like a giant shock absorber that reduces over correcting and makes the entire motorhome handle differently. My thanks to Tom and the technician for doing such a wonderful job, you have changed my traveling lifestyle.

From the owner: We are changing the RV service industry…read more Our RV Services include: alignments, oil changes, generator service, battery service, tire change/balancing coming soon. Our RV Products Include: Safe T Plus, Koni Shocks, Sumo Springs, Sway Bars, Trac Bars/Radius Rods, Air Bar Products, and Better Ride Products

We had been considering selling our motorhome after many years of enjoying our camping and travels…read more Just to inquire about the options available to us, we stopped in at PPL on Friday and spoke to Melanie who gave us a terrific overview of selling vs consigning. It was not easy deciding to sell our motorhome since we enjoyed it for many years so we took the weekend to decide. Back on Monday, Dayana helped us make the final decision and made the process very easy. She had the appraisers look at our RV, offering some insight into it's condition. Dayana gave us some options, discussed the financial details and was very patient with us as we decided which would be our best option. Again, this was not an easy decision, but Dayana made it pleasant and uncomplicated. I will follow this review up once the unit is sold and I have no doubt that PPL will do its best to make it happen.

I can't recommend PPL enough. I was encouraged to consign my motor home with them after a family…read moreemergency. I received excellent service from everyone I worked with (Andy, Nicole and Melanie). Honestly, all three of them treated me with compassion and kindness during a very difficult time. They worked hard to get my motor home shown and helped me negotiate a counter offer that was fair to both me and the new owner. Highly recommended! Thank you, everyone!

Earl diagnosed the problem with two faulty air conditioners on my RV. One was covered by the…read moremanufacturer's one year warranty and the other was covered by an extended warranty I purchased at the RV dealership. While awaiting the two brand new air conditioners to arrive Earl set me up with the portable AC unit you see in the photo. He also handled ordering the two new AC units, plus filling out the warranty-related paperwork and installation. I have used Earl several times for RV-related issues. He's always been very helpful. He charges a reasonable price for professional repair service.

Earl figured out our 5th wheel slide issue. It never should have happened in the first place…read more Manufacturer shortcoming. Earl was very reasonable in his pricing and did top quality work! He also cleaned out our black water tank and now our sensors work! Earl was very personable and knowledgeable! Thanks, Earl! It was a pleasure doing business with you! Ken and Carolea

Five Stars for Lazy Day's R.V. and Service Director Marissa!…read moreWe cannot say enough wonderful things about Lazy Day's R.V. in Wildwood, FL, and especially their incredible Service Director, Marissa! While traveling back home to California, we experienced a flat tire and had Ace Wrecker Service of Orlando come to help. Unfortunately, during the process, all 8 of our studs and lug nuts were stripped, leaving us stranded and in a stressful situation. When we reached out to Lazy Day's R.V., Marissa immediately took our call. Even though she explained that their team doesn't typically perform this type of repair, she didn't stop there. She kindly asked for a few minutes to see how she could assist--and true to her word, she called back shortly with a solution. Marissa connected us with Drew, the Service Director at 75 Chrome Shop, who took us in right away. Thanks to her quick thinking and willingness to go the extra mile, our repairs were completed, and we were back on the road within just a couple of hours. This level of care and dedication is a shining example of what real customer service should be. Marissa went above and beyond the call of duty to help travelers in need, and we are truly grateful. Lazy Day's R.V., you are very lucky to have Marissa on your team. High, high praises from us--thank you for turning a stressful situation into a positive experience!

This place is out of business and has been for years, ran up debt and ran away..... I believe they…read morewent bankrupt left the place a mess back taxes, back water bills, back electric bills, ECT.......

Ms.Charlie in consignments gets 5 stars from me. going thru camping here was an awful experience,…read moreotherwise. gave me an offer, on my dads camper. when things turned out not so good for him. I asked to speak with them about the offer. I called continued to call numerous times and weeks went by and months. no return call. I left messages.we had decided to pull out camper and not do consignment. but when we had everything lined out to take, I got a call. it was sold. but nothing progressed and no call. so we lined up to get camper. then another call it had sold again. begrudgingly we took the offer. big loss on my dads camper for us. he hadn't driven but 200 miles on it and lived in it for 2 months. but this time Charlie called me and followed up every step of the way! she is great and very helpfu. so if you find yourself in a consignment , make sure you ask for her! I highly recommend Charlie for anything you need in Summer field Fl. as for the rest.... eh... I pray if they want to grow their business and keep customers that they treat Charlie right, as she is a bright spot in their sorely needed customer service!!

Our visit to Camping World in Summerfield Florida started off well…read more We were connected with the nicest salesman, a real gentleman named Deacon. We were and are extremely happy with him and should we go back there which is not likely at all, we would want him again as our salesman.. We picked out a used Jayco trailer and during our talk with the sales manager, he and we agreed to an OUT THE DOOR price of $17,500. We gave them a $3000 deposit and expected our new balance to be $14,500 when we returned to get our trailer in two more days. To our DISGUST when we returned to get our trailer we learned that we now owed roughly $17500 once again... this was after our $3000 deposit which meant that the out the door price went from $17,500 to $20,500.... We told the sales manager we just want our $3000 back and we don't want to buy the trailer but he wanted to talk it over and show us how much they have invested in the trailer and the reason why it would cost me substantially more money. He now said there was no way he could let us have the trailer for a TOTAL of $17,500 (as promised) but that he would generously split the $3000 difference with me which would make us pay an additional $1500 above the $17,500... of course my wife wanted the trailer so I agreed to pay the difference. As you can imagine, we left very upset with our trailer which we are happy with. We wanna mention once again Deacon was a very good salesman and a total gentleman just in case you still want to buy from this dealership. Also, they connected us with the Bank of Montreal (BMO) for our financing and they were a nightmare to work with - they were so bad we refinanced right away.... Obviously we don't recommend BMO either.... One final note, as part of their appreciation for buying the trailer they gave us 21 free nights at Ocean Canyon Resorts and after reading the horrible reviews on these resorts, we learned that people that stayed there frequently reported aggressive sales tactics, high upfront and maintenance costs, and facility maintenance issues.... Apparently they want you to buy a site there and their aim is to persuade you to do that.

Collected state taxes for FL & SC plus DMV fees etc. They never paid funds collected to state…read moreagencies. I have been unable to submit title in SC to take ownership and get plates. It has been about a year. I keep calling in and they keep telling me the woman Shay in not available but she will call. She has never called.

Took our money and trade in that ACTUALLY ran and gave me one that will not even electrically…read moreturned on. It does not drive the same as the test drive after waiting 2 weeks to pick up. The part they "fixed"(slide bar) could not have been fixed like stated, because there is NO power to even attempt to pull them out. The "diesel" fuel on E at pick up, waited an hour and a half for one of there employees to take to the gas station. While 2 of them including managementbsat picking there nails and playing on their computers...guessing you didn't think we noticed! Now my vacation/ moving has to wait which leaves me with a stack of bills between mortgage payments at my old house, utilities at both houses, house sitters because my pets are still waiting up there. Was suppose to be our last holiday with family and friends yet now its ruined. The job I took starting July 16th now has vanished because we had to push back start date so they decided to go with someone else. IF we decide to go it will cost us MORE because we would have to rent an RV which is close to 5000. So when you sign the as is contract make sure to leave with the rv that day because they just strip off what they want in the 2 weeks they are waiting for parts. So thank you Mark and gang for this 10,000 dollar plus headache you have caused. Guess when it's not your money being spent or life being tossed around you really don't care. So, I'll sit and wait for the tech you promised to send and pray the employee didn't put gas in a diesel like you promised he didn't!