No updates on website. No return on email. Do not shop here. Tried to contact no response.read more

I ordered a gift for my husband and paid extra shipping for it to arrive in time. 8 days later…read more(today) I emailed to ask if it had shipped and I instantly received an email that the order was cancelled and refunded. No explanation, apology or gift. Will never order from them again.

I really love this location. It is always so clean, organized and I always get excellent service…read morefrom staff. Staff here are always so courteous and helpful. Although products tend to be pricey, it is often great quality. This is the ideal place for a wide selection of outdoor and hiking products.

This store is the closest location to me of high end outdoor gear I have found. I checked online…read moreto make sure they would have what I needed before making the trip from the Meridian and 91st street area where I was attending a doctor's office for the day and had a chance to shop while on my lunch break. I was looking for Merrell hiking shoes to replace the Vasque shoes I have been wearing for the last ten years. I have been wearing high end hiking shoes as everyday footwear since I discovered mountain trail hiking in Tucson back in 2002. Their online web site said they had a pair normally retailing for $120 on sale for $80 but it must have been online only since I could not find it in the store. This store did not carry Vasque but I had previously owned a pair of Merrell shoes and knew they were good quality and would last a long time. They offered two choices which were waterproof and not waterproof. I chose the waterproof although I liked the color of the non-waterproof better. The pair I chose were basically brown and I was hoping to get a different color since I had been wearing brown for so long. They offered two other colors, an olive green and a lighter color online but they did not appeal to me. I was hoping for a dark gray or something to match black and jeans better. Service was only so-so. Another customer and I waited in the shoe department for someone to wait on us while other employees looked at us but didn't assist us. It's not like we can help ourselves. Someone has to go in the back and grab a box and bring it out for us to try on. Eventually someone came to help me but the other customer gave up and left. Checking out was equally frustrating. Two cashiers both stuck with customers for a long time, one bickering over a return and not getting a full credit. This is where other stores have a separate counter for these issues so customers who want to simply pay and go can do so without a long wait and no one getting checked out. Standing in line or waiting to be helped while multiple other employees seem to be available to help is frustrating.

I stumbled upon this L. L. Bean location which is filled with high quality recreational apparel and…read moreaccessories. I rarely get to go to brick and mortar stores where I can actually try things on. This was a treat! It was nice to find hiking gear and lightweight jackets that I wanted. They had a good selection of hiking boots, too. The prices were high (I thought), but the quality was there. The store is huge, well organized, immaculate and packed with merchandise. Spring colors were everywhere. I encountered several clerks who asked if I needed help. The check out area is in the back of the store, which I found a bit odd. There is plenty of parking in the strip mall lot. I'll be back.

I have always shopped online for ll bean items, and I have been meaning to stop in the Indy store…read moreand I'm glad I did! It's very organized and the staff is very friendly! I was able to pick up a mini boat and tote as well as a bag charm. Love that I was able to visit and check out so many cool things! I'll def be back!

bought a water type skier for kids it would not hold air and…read morehas no check valves tried to exchange for other product but they did not transfer their data to retail store so I was stuck.

Bring back a showroom..stop hiding behind voice mail. I guess you can blame it on Covid. Everybody…read moreelse does is that what happened? Leave a message and it takes hours for someone to call you back. The website is hard to get around on. You're online position looks like you are owned by somebody else in Indianapolis or is that your other location now. Oh well we are going somewhere else!

I came over to Northface to find a light weight running jacket. I had one, but left it on a plane,…read moreand it was my favorite jacket. You know, the kind of jacket that you bond with and becomes your identity. I was attached to the damn thing. Anyway, I tried shopping on line, but it's difficult to tell the material and thickness of a clothing item unless you actually feel it. So, I was happy to find a brick and mortar option dedicated to Northface. Anyway, a clerk was welcoming and offered to help me. They had lots of heavy, hiking jackets. But not what I was looking for. The clerk told me I could find more options on line. Dang. So I left empty handed and disappointed. But the store is nice if you are looking for Artic wear. Prices are high, but the clothes wear well and are constructed beautifully. Visit mid week, to find easy parking and no crowds.

Needed a new raincoat for an upcoming trip to Seattle and wanted to be able to try them on in…read moreperson - so with strong urging from the hubs we trekked off to North Face in the Fashion Mall. Caveat - I HATE shopping and I HATE raincoats - so was not looking forward to the trip. However, Jocelyn made our shopping experience painless - she was knowledgeable and very friendly. She showed me the options and explained how each were different. She allowed us to chat but checked back frequently enough that we felt taken care of. Raincoat and a sweet water bottle carrier secured - perfect for our hikes, trips, and concert season. Is it cheap? Nope. But I feel you get what you pay for. My hubs has had his same North Face rain jacket for almost 15 years, and he swears by North Face rain gear for the quality. Jocelyn also explained that all of their products are guaranteed against manufacturers defects for life - so you just have to bring it in and they will replace it. Sweet. Also, while it might be boring to some, I like that the styles and colors never really go out of style with tNF. I have had most of my tNF pieces since college and they are still kicking (shout out to my first Denali!). Of note, if it has been a minute since you have visited The North Face in the Fashion Mall, they are now in a smaller space upstairs - no longer beside the Apple Store space on the first floor.

Welcoming knowledgeable sales staff. Good selection at a reasonable price. Good turnaround times…read moreon ski tuneups.

They deserve 0 stars. Walked in with the intention of buying a new snowboard and bindings. No…read moreone offered to help. When I walked up and asked to try some boots and bindings they could not help. I will never recommend this place or do any business with them. Support a different business

Don't treat customers like criminals as soon as they walk in the door. Also don't get shitty…read morebecause you don't know the name of a common piece of military equipment that anyone who's been in for more than 3 minutes knows.

Sadly closed up. Window covered. Hoping it reopens here or somewhere else. Very useful items and…read morenow it's 3 X as much at a big box retailer