Very poor sales experience. We found a 2009 Great West class B motorhome with low mileage on the internet. Camping World knew that we were traveling a great distance to view it, and made no disclosures about defects in the unit. Upon arrival we found a very obvoius section of paint peeling on the hood which should have been visible in the on line listing photos. There was also clearly visible peeling of the clear coat paint on the lower body that ought to have been disclosed in the listing. The multiple exterior photos cleverly did show any issues, as is customary in orher on line listings. Camping World themselves estimated $3500 to repaint these areas ( not including a chip in the fiberglass near the right rear taillight that appeared later that day.) We then found that the electric sofa would not fold down to make the bed. One salesmen, who claimed many years of experience with RVs, almost suceeded in convincing me that this was probobly due to a low battery, despite the fact that the generator was running. Our salesman told that the bed would be fixed, and when they finally got around to looking at it (when we made it clear that we would not sign for the purchase and trust that they would get the bed working) they fussed around and declared it working. But after two cycles it failed. My quick inspection found a bent drive shaft, the obvious cause of the problem. When confronted with this they started (the next day) to look for a replacement part. It is not clear that the part is available as Great West shows as out of business and the sofa appears to be a custom made unit. We did not go through with the sale. (To their credit, they honered their promise that they would refund the deposit we made to hold the unit for our inspection if we decided not to buy.) We do think that Camping World knew about the problem in the sofa and just hoped they could get it to go up and down for us until we got out the driveway. They claimed they had another buyer lined up. The sales manager made it clear to us, after our decision, that this is very much a buyer beware situation. I fully expect that they will fuss with bed and get it working enough to sell it without disclosing the problem. Someone else will be stuck with camper van with out a working bed. Fortunately for us we are only out four days of travel and expenses, for an "interesting" getaway. read more

Great experience with this company. Thanks to their helpful staff. All in all a positive experience

Worst experience in a lifetime they are not any business you should deal with if you are trying to get your RV repaired go to Town & Country if you want too be treated right. read more

Sadly, this is the closest Camping World to where I live. EVERY TIME I shop there, I leave frustrated and swearing that I won't go back. But, for some stupid reason, I keep giving them another try. I went again over the Labor Day weekend. Looked all over the sales floor for a sales associate for 15 minutes. Finally went to the parts department and requested they call someone out for me. A line of customers were waiting for a cashier to show up and check them out. No one came. An associate finally came out from the back, I asked him for help. He waved me off and said, "She will help you over there!" There was no one there. I responded by saying, "Who will? My invisible friend?" He kept walking. After several more minutes, a very young girl appeared and began to ring customers up. When she finished with them, I asked her if I could ask her a couple of questions about the various sewer connections they carried. She, of course, couldn't answer my questions! By then I was s freaking frustrated that I just took a stab at what I THINK I needed and got the hell out of there. I have vowed once again to never go back... read more

I happened to be in Memphis in August and decided to buy a fifth wheel from Camping World of Memphis and have it towed to me in Oregon (good price)! That's where all the good news stops. Because they priced the rv too low, they did everything they could to slow down the process for me to buy this rv. I didn't do the walkthrough because I had gone back to Oregon. My cousin did it for me, but really didn't know things to ask. They walked her through the essentials, but they neglected to tell her or me that the rv had sat for a year or more without anything being done to preserve it. They told me everything was in great working order and that I was getting the best deal ever. They didn't tell me that the awning had holes in it and will have to be replaced (they didn't even open the awning). At some point one of the locks on the front or back door had been replaced (due to what I don't know). They gave me keys to the back door, but the front door keys were the wrong ones, so I had to have the front door lock changed so I could use it instead of the back door. All the stairs had just three steps so they were very hard for two older women to get up and down. I asked them for different stairs at the front door, but they said no. Inside, every vent and every crevice was filled with dead ladybugs. They had made no attempt to clean up the rv at all. Usually when you buy an rv, they give you the hoses you need if they're not already with the rv and they fill up the propane tanks. They refused to do any of that. This was just a 2015 rv and it appeared like one much older. The fantastic fan in the bathroom doesn't work. If I want to even open the vent, I have to get a step stool, crawl up on the sink and open the vent manually. That is ridiculous for this rv, a Forest River Sierra 377FLIK. The refrigerator had been closed up and was dirty and no attempt was made to get the awful smell out of it. The second tv was gone out of the bedroom. The cable wiring going into the rv is loose and everyone who has worked on it has hard time getting the cable to work correctly in this rv. Oh, also the grey and black water tanks were plugged up. I could go on, buy why bother. There are definitely things I like about this rv, but the process of buying it (it took over a month) and all the problems I've had, have definitely made this experience less than even ok. They definitely deserve a minus. And I forgot to mention how rude the people were there that I had to deal with. They were not courteous, or helpful or even just neutral; they were really really bad. They made sure I had no warranty so I could get any of this taken care of. Absolutely one of the worst experiences of my life. read more

So in November of 2017 I purchased a brand new camper for approximately 15,000 from camping world. Over the couple times I have used it I had a couple nic nac issues window was leaking a little, speaker not working, etc. this was no big deal I dropped it off and the service department fixed it quick and no charge. When I purchased my camper my credit score was like a 550 so the interest rate I got was a 17.95 which was way too high. But so be it. When I went to pick my camper up I looked at another new camper that was approximately $30,263 and asked them to work up the numbers as if I traded mine in. After waiting for about an hour the guy comes to the table with a sheet of paper and says u owe 13,000 on yours and the new one is 30,263 he mentions all the freight and set up fees then says if u put Down 15,000 your payment will be 499 per month. So before all this I had looked on there website they have posted on there with a low payment of 217 per month based on 20% down 6.9%apr at 180 months. My credit score now is a 745 so I should have no problem getting 6.9 apr so I proceed to ask the guy how much did they value my camper at he says I don't know. Ok so what interest rate is this payment figured on he's says i don't know . So at that point I say well how do u know what my payment should be he said well we need a credit app to look at that. So I'm like nevermind I'm not gonna get screwed. From what I have experienced this is all very predatory and bad business I assume they just shoot high numbers out to con people into buying over priced campers with high interest rates. I wish now I would have never bought my camper there and I will tell everyone I know not to buy from these thieves read more

I am very disappointed in Camping World. They had called me several times about making an appointment and coming by to look at campers. They said I would get a $25 gift certificate for looking. I live 100 miles away so I had to cancel the 1st appointment. They called later to see if I would come the next weekend. I did. Well no Gift Certificate. I asked about it after we finished looking and the guy said, "Oh, do you want one?" I thought that was stupid and made we question their ethics. Then they said they couldn't get me one because it was 5:00 pm and the store part had closed. Said they would get me one when my husband and I came back to see about a camper. I don't like liars and don't like to do business with them so I don't know that we will be back. We did buy the 5th wheel we have from them and feel we paid too much for it. We have been talking about trading for more sleeping room. The current one only sleeps 2 even tho it's a big camper. We thought the little couch made out to a bed when we got it. A year or so ago our son and his wife looked at campers there and were promised a gift certificate and they never got it either but I thought I would try to see for myself. read more

It doesn't get much better than this! We go in, spend the night before our early morning appt. and if they don't finish til just before closing, we stay again. Electricity and water are provided. Service is superb and quality of staff is outstanding! What a plus for the whole area!!!! read more

Our camper has been in the shop for 5 weeks now. This past week we have called everyday to check on status and still waiting to hear back from someone. We purchased a 2015 keystone Springdale bumper pull from camping world in April and this is third time it's been in for repairs. Currently waiting on a new air conditioner. The first trip we took in May to gulf shores the air kept freezing up- took it in to the shop on return and was told it was just dirty and needed cleaned, told them we were taking another trip in June gulf shores and needed out air to work, was assured it was working. Needless to say, we had to go to Home Depot and purchase a $450 portable air conditioner just to stand being in the camper. We brought our camper back to the service department 5 weeks ago! We have a camping trip planned next week so not sure if that's going to happen. Also when we purchased this brand new camper it had a broken cabinet was assured this would be fixed, I thought it would of been fixed when we picked it up the first time, but no such luck. Our first night in the camper we woke up to a water leak from the shower and it has been down hill from there- they did fix the leak! If you are looking for great customer service then don't look to find it at camping world, you will not get an update or a call back - we are going to cancel our monthly storage rental because apparently this camper is going to spend most of its time in the shop. 5 weeks and counting....,, still waiting for that call from service department , we've left 5 new messages!!!! Don't buy from these guys, once you make the purchase they no longer care about you!!!! read more

Avoid this CW Service Department like the Plague! They can't communicate, won't deliver on time, lie about doing warranty work and are shady with their charges for service. read more

Let me start by saying the 3 stars that I gave this Olive Branch/Memphis location is solely based on my resent experiences with the GM Susanne Bone. She has worked diligently to repair/restore what would've been a negative 5 star review based on my horrible two month experience with the service department. I've read a lot of reviews for this location and they are all expressing the same issues and concerns...lack of communication, rude customer service and mainly unethical business practices. I experience all of the above and vowed to never do business with this location again. But after speaking with someone who actually cares and value the above concerns (Susanne Bone) I feel more comfortable in things being handled the right way. I was told my part has been ordered and now awaiting arrival. I have been told that for 2 months now, but I feel very confident in the changes that has been made at the location to better service the customer. read more

SERVICE SUCKS! Bought a camper there 11 months ago and had an A/C issue and took it in. Over a week later, called and called and called to check on the status with the service department. Once someone finally answered, I was told they would call back. NO CALL. Waited a few more days, called back and once someone finally answered, same response. They would check and call back. NO CALL BACK. Drove up there after 2 weeks and spoke to someone who said they would check the status and call me by days end. Guess what, NO CALL. Wrote an email today and called several times and got no reply. This place is a joke and I am going to do whatever I can in my power to get the service one deserves when you purchase a camper there. read more

Like other reviews we have had mixed experiences at Camping World. We bought our RV in Birmingham because they did not have what we wanted in Olive Branch. However, we had the warranty work done in Olive Branch. The service person was very nice and would answer my emails and phone calls when I asked about something being done. When we picked up our RV (Travato) they went thru the RV with us and what the fixed and what was on order from Winnebago to be fixed when the parts came in. Some of our delays on getting it fixed are not so much Camping World as it is problems with getting parts from the manufacturer. The folks we have dealt with have always been nice and helpful if we needed help. One of the things I noticed here recently is that they are making a concentrated effort to clean up some of the issues that have been mentioned as well as clean the areas around the dumping station and other areas. Hopefully they will continue to make progress in becoming the business that they want to become in servicing the area and their customers. Just being aware of the issues goes a long ways in getting things corrected! I also noticed where they are expanding their product offering to include the Gander Mountain products which should also help in having a larger selection of products to choose from. Basically the biggest negative I have is that the sales folks do not now know enough about the products and that shows me that additional training needs to take place. We saw this in Birmingham as well as Olive Branch. read more

Really bad service. Never call to tell you progress, you call and they don't call back. Unit has been there over two months. Waiting on PARTS????? When did they order them, just now???? Asked for a separate estimate for a small repair on other side., They never did it. Went there and told them to forget it. another two months? Went to the sales dept to discuss an upgrade unit. They were to get me numbers and call me back. never received a call. calling them is a joke, they never call back. read more

Terrible experience buying a used RV at this location. Customer service was horrible. Sales associates stop returning our phone calls. The Sales Manger didn't return several phone calls. They refused to honor advertised prices on parts and labor. Problems with the RV that they said were fixed, were not fixed. The fuse to the battery was bad, so we couldn't get the power tongue jack to work at the hotel after we left Camping World. Despite all the bad customer service, we still got a good price on the unit we wanted, but it was a trial from start to finish. They even failed to properly process the title. Our State DMV refused to accept it without a signed affidavit on Camping World letterhead. Bad experience overall. If I could give them negative stars, I would. read more

I wish I had never purchased a travel trailer here. Almost immediately after we purchased our new trailer, we started having issues. No one could answer a question correctly; our trailer wasn't ready on the day we were supposed to pick it up; it wasn't de winterized like it was supposed to be; we weren't given everything we were supposed to have when we picked it up; and things started breaking before we got it home. Almost every time I called the service department, no one answered the phone, and don't bother to leave a message, because no one will return your call. I left a message for someone to call me about several warranty repairs, and 5 weeks later no one had called me back. After getting fed up, I wrote an email to the corporate office, only to have them forward the email to the store. Then it took several days for the service manager to respond. Once the manager finally called me, I explained all the problems I had. There was no apology, just told me to bring it in. He asked me to email him a photo of a problem I had with the sofa, which I did. No response. I tried to call back a few days later to make sure it was ok for me to bring it in for the repairs that day. No one would answer the phone in the service department, so I finally just took it up there. One of the several warranty repairs involved replacing the aforementioned sofa cushion. A month later, the sofa is still not repaired. I called them at 5:00 today to see about picking up the trailer, so I could use it while they are supposedly waiting for the replacement cushion to come in. I was informed that the service department closes at 5:00 and I could not pick up my trailer until the next morning at 8:00. How do they expect working people to drop off or pick up anything when you close at 5:00 every day and are closed on Sunday? I guess it's Saturday or nothing. Bottom line, this place will bend over backwards to sell you an RV, but once they get your money, don't expect anything else. read more