All the staff are so helpful. Our trip was seamless. Will Definitely be back!…read more Making an order online today!

I have been trying to place an online order but unsuccessful in doing so. Attempted the chat, was…read moreunable to get resolved. Attempted to call customer services, was disconnected after they answered, after holding over 10 minutes. My card is good, even tried Apple Pay. I will never shop at academy again. Do not offer online shopping if it's unavailable. Ridiculous!

It's hard to find someone for help, when I did find someone and try calling to ask for help he did…read morenot even acknowledge me, I think he was too busy listening to his phone and earpiece . When I finally got helped they are not rude or anything but they are not as accommodating and friendly . Shoe selection for golf is extremely limited or so I'm told. I left as quick as I can with a bad experience.

I will never shop at this place again. Had their store credit card and they canceled it without…read morenotice after having it several years. Thanks for being the worst store. Scheels and Bass Pro will get all my business

After dining next door, we went to Academy to look at their fishing items. My grandson had some…read morebirthday money burning a hole in his pocket and he needed a new fishing pole. They had a decent amount of fishing gear. Remember the old TV commercials for Popiel's Pocket Fisherman? Yes, I'm that old. :-) They had a huge selection of personal pocket fishing poles. And we even tried it out in the store - it does fit in your pocket. Prices seem a little on the high side. Checkout process was so so. No personality, no smile, no thanks for coming in. But they got the job done.

Sorry, I hate to write 1-star reviews but this place has gone down the toilet!…read more My daughter needs new sports shoes so of course we come here! We found ONE box that was her size and it was on the top shelf, naturally. After looking for help and not finding anyone around we got the ladder and retrieved them. Luckily they fit so we took them and stood in the ONE line that had, no joke, 8 people waiting! We were wrapped around the eyeglass case... I have to say, screw this, I'll order from Amazon!

I came here a couple of weeks ago with hubby. He was looking for a new pair of waders. The store…read morewas clean and well stocked. He was torn between the medium and large size. I guess you size these based on your foot size. Usually he wears a medium but due to the shoe size he bought a large. I like that they have one checkout line and you are called to the next available register. Our checker was a pleasant young man. After purchasing and trying them on at home, they fit in the feet but were huge in the thigh/midsection area. He decided to return them. About a week later, we made a return trip and the return process was very smooth.

Because I cannot find the Academy Sports and Outdoors in Celina, TX which just opened I am leaaving…read moremy review here because I will never be back to another Academy Sports+Outdoors store every again. I had one of the worst experiences in this store on Tuesday evening August 25th that I have ever encountered as a shopper. I spent over 500.00 for this store to sit there and try and sell me on there credit card promising 30.00 off plus and additional 20% with not strings attatched. I hesitated and finally decided for nearly 100.00 off I thought it would be worth it. They came back to me only to tell me I would have to wait 14 days to see if I was approved and couldn't sell me what I bought and would have to come back in 14 days. I didn't want to do that. I asked them to just cancel the credit application and let me pay for it with my credit card. They wouldn't allow me to do that either telling me I would have to come in 14 days later to purchase my stuff. The management was too lazy to work with me and devise a way for me to purchase my stuff after spending an hour and a half in their store. Never shop at the Celina, TX store. I wouldn't advise it. That was the most embarrassing situation I have ever been put in. Lowes did the same thing to me except they accepted by credit application in 30 seconds and allowed me to purchase the stuff as credit on their credit card. I could care less if I was approved or not but they could at least been upfront with me about it. They questioned my 350,000 household income, which I make. I own a home in the community, I have great credit, I work a great job, I'm an accredited investor so there should be no questions of my financial background. Even if they had a question they don't have to go around the store and hounding those of us shopping to get in on their specials and those specials are only good for people applying for their stupid credit card. The store manager had no interest in working with me. I told them they could keep their merchandise, I didn't want it to spend a dime in their store to be treated like that. Again, they would not even allow me to pay for the merchandise with a different method because they would have to back all the sales out of the PLS system, the registers they use. It was going to be too much work with them. I hope it;s worth losing a customer over. Probably not but I'll never be back. This was the Celina, TX store. As soon as it is on Yelp I will make another post about Academy.

Prices are high. Clean. Academy needs work on how much room we can move around in the aisles. TOO…read moreTIGHT. Cannot breathe. God forbid there's more than three people at the same location looking at something in the clothes section. Still better than Walmart. Associates are fair. I wouldn't ask for help, unless I truly couldn't figure it out.

Came here to complete our assembly of a firearm. The had the tools we needed to complete this task…read more Only had one team member in firearms that could help us and was knowledgeable. The store is organized but team members need some fine tuning here. Prices are not bad.

I arrived today 10/21/24 excited to buy a t-shirt that I had seen and that was on sale. I looked…read morefor it on my own and couldn't find it due to the great variety they have in the store. So I asked a person who worked there but he told me it wasn't his department and he couldn't help me. I continued searching and found another store clerk, she told me to look "in that area over there" and I should find it. I went to look where he told me and nothing. I asked another person again and she seemed to want to help me but after searching for a while, she disappeared and never came back. What a good store and what a shame for customer service. I don't think it will ever come back. me buy shirt at walmart or amazon

Very nice selection of outerwear and camping gear, with huge selection of hunting, fishing and guns…read moreand ammunition; it's hard to find help if you need to shop on a busy evening or weekend, but it's otherwise fine and easy on a fixed income. Cheers, Mark C. Fearing, Ph.D. (ShredderV@aol.com)..

We came to this Academy to purchase a canopy to have a little shade in the Texas sun. While I…read moregenerally like Academy, they are pretty much serve yourself in the customer service department. That's alright by me though because I generally like to not be bothered by salespeople and be left alone to make my own decisions. If you require boutique like service, this is not your place. Value-wise, Academy Sports and Outdoors generally has pretty good quality for pretty decent prices.

With everything in the world seemingly getting so much more expensive, Academy seems like one of…read morethe only places I go, where i look at things and think "that is a decent price for that". They have a good selection and all the sports gear you need and a pretty decent selection of athleisure wear.

I came to the store looking for some back to school supplies for the kids. I was amazed, but happy…read morethat they had some great sales going on just as everyone is preparing to go back to school. For example, they had Nike products at buy one get the second one at half price. I consider that a great value on Nike as I almost never see current style at sale prices like that! Well, this was my first time visiting the specific academy store, and I was there right before closing I Still with able to find an associate to help me. Grant it, on prior visits to other Academy stores, I am usually approached by an associate, but this time I had to seek and find one of them. Review #2052

I bought a stadium chair. I showed my school ID plus i was still wearing my staff t-shirt. The man…read moreat customer service refused to give me the teacher discount because my id said 24/25. My campus has not yet taken pictures to issue the new ID's. Either give teacher discounts or don't. They could have easily found my name on my schools staff page. My badge looked worn because I have to wear it every school day and teacher planning days. The store also had bikes and boxes blocking an 2 entire isles.

Purchased two articles of clothing recently. Checked the receipt on the way out and realized each…read moreitem rang up $5 more than the prices marked. So I was overcharged $10.83. Eventually got it straightened out, but not before the manager took a very defensive stance, as if I was blaming him. He told me it is the computer's fault and that it happens all the time! All the time?? Really??? Buyer beware at Academy!!!

You need to watch entering this location. There is lip on the entrance ramp going into the store…read moreyou cannot see. How do I know? Because I fell going inside. It was a bad fall too. I cracked several ribs, cut my arm open, and hit my head. Also banged my knee bad. Also had a concussion. Nice. A younger female employee came out to help me. She seemed like the only employee to give a crap. I don't know her name but she was young and very sweet. She took the time to get a first aid kit and help clean my bloody arm up. She got her manager and reported my fall to him. I was also told she had seen at least 4-5 other people fall due to the ramp coming in and has been reporting it to her management. I was also told they had someone come out to fix the ramp but the actual problem was not fixed. Someone needs to promote her to manager because she was the only one who gave a damn. It's been several days since I fell and I'm still laid up. The manger should have called out paramedics, and should have put out some kind of warning out to prevent others from falling. I mean it you need to really watch out at the entrance. I can't believe they haven't been sued over it yet.

Brenden and the younger blonde cashier were both above and beyond for customer service. Very…read morehelpful!

2 PM on a,Friday. Shopped for three items, that was going to be $80 or so in total - found only one…read moreregister in nine was open and six people in line, with a unhappy and slow moving Millenial running things so I left without purchasing. Also, the ammunition selection, for handguns, is way too small.