Not good. They don't disclose that they want a 25% cancellation fee for orders that go wrong. Driver asked for cash for parking in a building with a loading bay. read more

Fine. Alright Decent customer service Make an effort More efficient than most Bought on line Decent customer service Make an effort More efficient than most Bought on line Decent customer service Make an effort More efficient than most Bought on line Decent customer service Make an effort More efficient than most Bought on line Decent customer service Make an effort More efficient than most Bought on line read more

Stay away from Canadian Appliance Source. As you will read below. Wish I would have read this first. I usually do my research but this was the third purchase I've made with them. First time something went wrong and wow.... customer service never mind. They sold me damaged goods and won't make good. I bought a left swing door fridge and a right swing door freezer end of May. Both to be delivered right away during sale discussions. Once they had my credit card number they said there is a delay (I have emails indicating immediate delivery is the reason to buy). As a by product I had to pay extra for two deliveries to get the sorely needed fridge right away. Well the first fridge came, we installed it and began using it. With two delays on their part, the freezer was delivered on Wednesday June 10th. When placed to the right side I noted there was no way to align the two. With a little investigation I noticed the first unit bottom frame was slightly crushed. Apparent signs of being dropped. I immediate got in contact with customer service. After a little run around they stated I didn't respond within 48hrs. I advised the order concluded on Wednesday and then I responded in less than 24hrs. They came back with their decision is final but happy to give a $100 refund for the damage. To be clear, these are side by side units that can no longer fit in a bracket system it was designed for. I can't take of advantage of the intended use and why I bought in the first place. I will be seeking assistance from the credit card company to dispute the charge. Save yourself the headache and read below. Stay away. read more

WORST EXPERIENCE EVER! IF I CAN GIVE A ZERO I WOULD. Horrible customer service and no management. Purchased counter depth fridge and received it and it is much larger....welll....I need to pay $400 for them to pick it up. Their error. Absolutely biggest mistake Do not go here. read more

Purchased three items, just under 5k. received a larger oven than the one i ordered. CAS refused to exchange it. Claims that they had to get it from somewhere else(?) and therefore could not exchange it. I need to purchase a fridge and a dishwasher, will try another store. Not recommended at all. read more

I ordered a washing machine from them and then realized my machine wasn't actually broken and that it was the outlet that was fried. Since it was a tenant who told me it was broken, I actually didn't know what had happened. I had to cancel my machine. I was really impressed with the professional quality of the service, the phone call and email notifying me of the delivery time, and everyone has been great. I am just waiting for the refund. I highly recommend them. read more

Sold an EU washer machine that has a European power cord. Sales rep advised to buy a power adopter...wrong.. after numerous calls i was advised to buy the Boch Dryer in order to plug the washer machine. Sales rep had lack of knowledge and she was more worried about the sale rather providing the right information so i could make the right choice. It has been a week trying to figure the issue out. read more

So, something you should know. CAS doesn't guarantee anything they sell. We bought an appliance, it arrived broken and when we called them we couldn't get through for 45 minutes. Finally, we pushed "press 1 for sales" and spoke to a receptionist and (within two hours of the delivery) she said said, "Call the manufacturer." We said, "No, you don't understand your delivery people just left and the machine doesn't work. It was dead on arrival." Then she said, "Call the manufacturer, once we drop it, it's yours. That's the way we work." We asked to speak to a supervisor, "No one is available." The salesperson, "He's off today." We sent emails, tried several options and then we contacted the CEO, via email. His name is Ari Klein and his email is ari@canadianappliancesource.ca Then we finally got a response. Not a good response but something. Again, they reiterated that we need to contact the manufacturer and book a service call with Whirlpool. One week later, Whirlpool service came and after five minutes stated, "The machine is broken, the computer board is faulty. You'll need a new machine. Call Whirlpool back to figure it out." We called Whirlpool who said they could get a machine in a few weeks. So, we started a hassle campaign with CAS and after a few days of emails to the CEO, sales, etc we spoke to Katelyn Fudge who offered to extend the warranty on a replacement machine for all the problems we faced. (katelyn@canadianappliancesource.ca) Then a few days later, they said they didn't have this machine in stock and the other similar model was also unavailable. Then we got a call from Head Office (in Montreal) from Ravi Kohli (ravi@caslp.ca) and he said to go back to the CAS outlet and pick out a new machine. I asked if it would have an extended warranty as promised. Nope, sorry for your trouble, just pick a new machine and please pay any difference in price. So, we went back to the CAS outlet and no sales person would help us, so we picked a new machine on our own and called our original salesperson back to order the machine. It was delivered a few days later and we did not pay the difference, about $75 more, for this new machine. Yada yada yada... all's well that ends well - NOT! Originally, we had planned to buy all our new appliances for a complete kitchen renovation at CAS. But not now! They lost our future business forever. Avoid this place, like the plague. read more

Worst service I have ever seen. They were supposed to pick up the old dryer and never did and kept making up stories about why they couldn't. Worst company out there, I'll never use them again. read more

Terrible customer service! Says they have chat online but no one answers, no one answers the phones and finally after 2 days of trying I'm told they can't help me at all because I bought the appliance online so I have to send an email request for my issue??? Also they didn't take my old appliance away or the box eventhough I paid for white glove service and appliance removal. They said on the phone that they refunded me but then admitted they applied a credit to my account?? DONT BUY FROM THEM read more

If your looking for customer service it's not here. The white glove service is the crap glove service. I bought a fridge online just before the start of a holiday. I paid for the fridge and the additional white glove service for quick delivery. I also paid for the removal of the existing fridge. The delivery guy looked and smelled less than humane and walked in our house without shoe covers or removing shoes. Our just cleaned home was now dirty. Our floors scratched. The new fridge was missing the bottom grill that covers the wheels and the top left door was damaged. Customer support will not address any of these issue as they say it needs to be reported within 48 hours. Their game is leave you on hold for over an hour before you get to the right person. Legal is my next option. Waste of time and energy read more

I bought a fridge, wall oven, warming drawer, and cook top. Ended up canceling the fridge because mine broke and even though they had some in stock in the province beside me they had no idea if or when they would be able to deliver. I ended up getting the wall oven and warming drawer 6 months later with no notice. They could not deliver in the next 4 days and I was on vacation for 5 days the following week. they said if I did not pick it up myself wrote I left they would give it to the next customer. I picked it up in my truck and then managed to get the 250lb oven out of the back. I then found out they billed me for the cooktop I did not receive. They said they had to based on how their system worked and could not issue a refund unless I cancelled the order which would put me at the back of the line and then I would have to pay more because the price had gone up. Additionally, the delivery date was moved out 8 months making it 14 months total. Felt like buying everything from a slimy car salesman and then they billed me without telling me, ignored my emails, and voicemails until I managed to get ahold of my sales rep 2 weeks later. Worst customer service ever! read more

I purchased a new range hood from Canadian Appliance Source based the fact that their site and salesperson confirmed that it vents horizontally (which is what we need). We received it, had an electrician come in to install it and upon opening the box, we discovered that there is only a vent from the top option, not an either/or as sold. They are refusing an exchange despite escalation as their policy is that they do not take back and open box. How could we have seen the issue if the box was not opened? We slid it out, noticed the issue, took a photo to show them and slid it back into its box. I have been going back and forth to no avail. Checked out reviews about them online and nothing good to see. A DISHONEST and TERRIBLE company to deal with. read more

DO NOT BUY FROM THIS COMPANY. Mis-represented web descriptions had to exchange two appliances. Subject to 25% restocking fee for exchanges on in stock unopened items. Terrible policy, terrible company. Spend your hard earned dollars elsewhere. read more

Do you want to purchase your appliance from a company: - That's had over 140 Better Business Bureau complaints noted during the past 12 months (and they were closed for 1/2 the year). You can see the complaints for yourself on the BBB's website. - where a former CAS sales associate states "This company only cares about sales. They want you to charm a customer into a sale without being honest about polices, (example: non refundable deposit). Once we got the customers money, I wasnt allowed to acknowledge complaints, it had to be transferred to "customer service" where they basically told customers there was nothing they could do. I felt like a sleazy salesman. The company doesnt stand behind their products if something is delivered defective ...". You can read the employee's full comments on the INDEED website. - that uses delivery personnel who dropped my washer on my front walkway, then left the washer in the middle of the laundry room, did not balance it and didn't tell me they left the dryer steam hose disconnected (hidden behind the washer), then rushed me to sign that everything is satisfactory without the opportunity to inspect it. - A customer service team that speaks politely and does NOTHING! Commitments made are commitments they ignore..... they will not allow you to escalate the problem (they won't even allow you to speak with their supervisor.... absolutely pathetic!) - An executive management team that's completely invisible (I can get the e-mail of the CEO of the TD Bank, but the CAS executive management team hide from their customers..... giving one the impression that they're ashamed/embarrassed to be associated with this company). - Where a customer service rep. told me NOT TO TELL THE MANUFACTURER THAT CAS DELIVERY PERSONNEL DROPPED THE WASHER. (I wonder how their suppliers feel about this CAS practice?) Oh how I wish I had done my research before buying the washer from CAS. ..... Here's my experience in summary.... Bought a Magtag washing machine, the delivery personnel did an absolutely terrible job, as noted above, the washer started leaking water from the detergent dispenser area from day one. (I thought this was a "settling in" problem, but it didn't correct itself, I turned down the water pressure and this didn't correct the problem either). Called CAS customer service, they did nothing for me, they told me to call Whirlpool, but NOT TELL THEM THE CAS delivery personnel dropped the washer. It's now a month later, the washer's still leaking and now (after numerous calls by me) they want me to wait another week for a tech to come inspect the washer (because it was installed (BY THEM) and used (HOW ELSE IS ONE TO KNOW IT LEAKS?). If you want to buy an appliance to solve your problem rather than create one, spend your hard earned money else where.... Oh yes, once customers complain online, their response is "please contact us".... HEY CAS, PEOPLE HAVE ALREADY CONTACTED YOU AND YOU DID NOTHING, THAT'S WHY YOU'RE GETTING THE NEGATIVE REVIEWS AND OVER 140 BBB complaints in the past 12 months. I WANT THIS PIECE OF JUNK YOU SOLD ME REPLACED OR MY MONEY REFUNDED IN FULL. read more

BEWARE: Policy That Works in Favour of the Canadian Appliance Source. I ordered a washer and a dryer on April 11th, 2019. Washer came in completely broken, but because their installer already plugged it in, it is considered no longer responsibility of the Canadian Appliance Source to deal with. They did not want to give me a refund or a replacement, since it's been installed. Their policy states that the second the appliance is installed (even if defective), it is under manufacturer's warranty. Manufacturer approved a replacement of the washer, given how damaged it was when it was delivered to me. It is now May 14, 2019 and I still have no washer, because the Canadian Appliance Source does not know when it will be in stock. They have done nothing to make the wait easier. read more

Watch out for hidden delivery costs. Seems like a bit of a scam used to increase profit margins. I always try and give positive reviews. My mother taught me that if you don't have anything nice to say, don't say anything. But I feel that I have a duty to warn potential customers to stay away from this business. My story is as follows: I have ordered thousands of dollars of product from CAS. Always bugged me that they are very happy to charge to have an old appliance removed, but will not detach it. Recently I ordered a new washer from them. I was given a delivery window of between 3pm and 7pm. This meant I had to take off a half day of work. They arrived half an hour early, and refused to wait 15 minutes for my plumber to arrive and unplug the hose. They have tools. I asked if I could borrow the tools. They were extremely rude and refused to assist me in any way, or wait for what would have been a time earlier than their delivery window, for my plumber to come and unplug the hose with his tool. The only option left was for me to pay an additional $90+ and schedule a second delivery attempt. Another half day off work etc. My plumber arrived 3 minutes after they left and still prior to the delivery window starting. They wouldn't ask the driver to drive back down the street to make the delivery. Of course not! That would be putting the customer first... Can't have any of that happening I read more

this was probably the worse experience ever, they advertised an microwave trim kit for sale stating it was available for pick up only. When we arrived at the Ronson Store we were told they wouldn't sell it to us because we already had the microwave...... we were lied to by the store manager, hung up on. Customer service will not deal with the issue since there was no purchase. Ari Klein runs a crooked company of liars and cheats. Worse, we are redoing an entire home, won't be doing business with CAS. Don't waste you time, plenty of honest dealers. read more

I have purchased appliances at this store over the years and never really had an issue. This time around I have tried to exchange a microwave as I needed a slightly smaller one to fit my cabinet insert and I have had nothing sort of issues for something that I would think to be simple. Not only did they keep sending emails to the wrong email address, no one would follow up with me when they didn't receive a response. Weeks after the original 10days I had to connect with them, never received a phone call. Maybe they thought I forgot my purchase and could resell it? Between being sent to the store, contacting the online customer service, constantly being told to go to my sales rep, who turned out to be on medical leave, it made for the most unpleasant experience. To add insult to injurt almost a month later, I finally selected a version I wanted and they are changing the price on me, it's hasn't been 24 hours since I selected and emailed my choice. I now have to pay an additional $60. Not worth refunding because they charge a 25% restocking fee, so you might want to consider your options before choosing this store as the one to purchase your very expensive appliances at. Customer Satisfaction doesn't appear to really be a priority here. Disappointed enough that the purchase of my other appliances will be with another company. read more

Today they attempted to deliver a washer dryer to my house, it has been snowing and every hour i go out and shovel and clear the snow.They arrive and say cant deliver its not clear, i cant even argue as they walk away.As they are reversing down the road a Leon's truck arrives and promptly delivers co incidentally a washer to my neighbor who hasn't even shoveled once.I have photos of all of the above i hope i am able to post. read more

Save yourself the stress and mess that cas provides, these people will hassle you to get the sale and leave you deserted once they have received your money. Never will I step one foot in their facilities, as a mother of many children and now left without a stove because of their lack of ability to fully inform you of the way they run their business, I'm telling you find another distributor read more

Trying to coordinate the delivery of a new gas stove and the removal of an old one was starting to feel overwhelming to me. CAS customer serivce rep, Haroon recognized that I needed more support than chat provided and phoned me directly. We were able to clarify the steps involved and I feel I received excellent customer service from him. Very grateful! read more

I highly recommend Oliver Lau at this location to those who are looking for appliances. He is very knowledgable of his products and can recommend a product tailored to your needs and budgets. My wife usually pays attention to details when selecting a purchase and Oliver was able to meet all of her specs. We bought many appliances from other stores and other reps before, but Oliver has toppled them all. We appreciate his expertise and honesty. Jerry L. read more

Ordered 3 products online October 10th. Dryer, minor dents and scratches Stand, rusted Washer, outright broken They say 7-14 days for replacement on the second 2, won't do anything about the dryer. Replacement for the stand shows up late-November IIRC - also covered in rust. No sign of the washer. *January 11th* - 3 months after ordering, I finally get a replacement for the stand and washer. I start hooking it up... and there is water inside the drum of the washer. Closer inspection reveals long hair in the drum with debris, and pubes in the lint trap. The damn machine is used and being passed off as new. They claim they know nothing about this and won't do anything about it. Never again. Edit: And the washer is missing 3 parts read more

I have bought all my major kitchen appliances for 2 separate properties from Canadian Appliance and have nothing but great success with each experience. They have always followed through with price-matcing, they have been upfront with availability & delivery expectations and each sales associate i have worked with have gone above and beyond finding even more savings if available; I have never been disappointed with their service and/or products. Reading some of the reviews posted here surprises me, I have never paid in full until delivery has been set and confirmed. The Delivery guys are show up during the delivery window and if there is a problem, I get a phone call from the truck setting new timeline expectations. They are happy to hold onto stock until the entire order is ready to be delivered and the Service Associates I have worked with have always been polite and helpful. A big shout out to Najeem from the Toronto Showroom, restrictions during Covid-19 have made shopping for appliances difficult and he was patient and thorough. Thanks Najeem, you Rock! read more

Do yourself a favor and DO NOT BUY from this retailer. You will note the alerts by the better business bureau and that I am not the only person that was delivered a faulty appliance and doesn't have a resolution. I'll spare you my details, but I have made dozens of calls and emails and 3 weeks after delivery I am still waiting to see if the manufacturer can fix my NEW refrigerator or if the manufacturer will replace it. Check their return policy - https://www.canadianappliance.ca/Content/Return-Policy-63/ You cannot return an appliance that has been plugged in, therefore once you realize it doesn't work, it's between you and the manufacturer. read more

I purchased a washer and dryer and had the units delivered. When the deliver did not go as planned I complained to Denis Shapsay. Instead of trying to help me he instead made me feel like I was a liar and trying to cheat him. All I wanted was we are sorry and ai would have been happy. Instead I was made to feel horrible because I dare complain.. I would never buy anything from them again!!! read more

We got all kitchen appliances and washer and dryer for our new home from whitby location.Sent us open box appliances instead of factory sealed.The appliances came without any box and we were shocked.Dishwasher is repacked and is also not in original packing.only over the range hood is packed in original box.Delivery person said this is how we got.And washer didnt even arrive and we were not informed.at time of purchase we were made sure tgat everything is in stock and favtory sealed and will come at same day.They agreed to replace 1 item only and that also with 25percent restocking fee.Totally fraud.Talked to everyone and they are not doing anything.please avoid buying from CAS.We regretted and will let everyone in our circle know the fraud read more

Terrible company with terrible business practices. AVOID!!! They make the sales process easy but once they have your money it's all downhill from there. Purchased a fridge and paid extra for same day delivery. Fridge was delivered by unprofessional company, trying to ask for extra cash despite having already paid for extra services. Best of all, fridge was delivered DAMAGED, and we had to wait 5 days for a fix...going through the manufacturer warranty because that's CAS's policy (and manufacturer originally said it wasn't covered anymore...on a new fridge?? SKETCHY. We had to fight for coverage). Talking to the repair company, this sounds common for CAS and their customers, so clearly it is their business practice. This company should not be allowed to operate and continue to rip people off!! read more

Terrible customer service related to coordinating delivery. The sales process is really smooth, but it goes downhill after that. After waiting more than 4 weeks for a delivery despite misinformation, they scheduled a delivery for our business at a time that just didn't work. They accused us of never having informed them of being a business - because the name of the business didn't give it away, the request for invoicing to the company wasn't explicit enough? I'm not really sure. Instead of taking ownership of the issue, or moving past it, all we got was attitude from the logistics company and from CAS themselves. It was just a poor experience overall which I wouldn't want anyone to experience. In essence, if something goes wrong, then you see the true nature of how they operate their business. It's a bit of a nightmare. Just not worth it. read more

Jayur in sales was super knowledgeable and helpful. Removal of old refrigerator and installation of new one was painless. I love my new LG appliance and will use CAS in future, for sure. read more

Would never go there. The place is full of scam artists. You wouldn't know until you have to return the item. I bought a dryer and didn't know they would charge 25% restocking fees. I didn't have any plans to return so I didn't inquire. But when I called them as I had to return it, they charged me 25% restocking fees. Don't try to save that $25 or $50, buy from a company that knows Customer Service, Best Buy, Home Depot, Lowes. Wouldn't recommend. read more

Bought a new MAYTAG washing machine as a gift for my mother's birthday, Jan 9th, 2020. Paid in full with extended warranty, delivery charges. Unfortunately the item did not fit in the space. Notified Customer Service the same day. Machine was not connected and original wrapping still intact. CAS refused to exchange the item. Even though I accepted the fault and was willing to take a 25% restocking charge as per their stipulated condition. Apparently it is not their responsibility to tell customers that items cannot be returned or exchanged.A I would not recommend anyone buying from this organization. read more

Service in store was fine. CAS uses a subcontractor - Quick Contractors - for deliveries and installs. My experience w QC was very poor. It was very late in showing up, the installer claimed it was CAS's fault. I called the customer care desks for both companies - nobody answers. My sales rep at CAS advised that its installer (QC) is an independent contractor so there is little to nothing he can do. What nonsense. From my experience, I think you are better off buying from a company that will take responsibility for after sales service. read more

I want to give no star review if I could. Worst customer service and worst delivery handling. Product I received defective and not delivered properly when I paid for delivery. Never going to buy any appliances ever again. read more

I bought a Samsung microwave on March 23, 2019, installed same on March 24, 2019 and microwave stopped working on March 28, 2019. Literally five days from installation. The company's response is talk to their customer service, which then advised me that they do not have a return policy. Which is contrary to the information I received from the sales person. The sales person at the time of trying to make a sale guaranteed me that if the product is defective that they will replace the product - no hassle. This is the response from them: We apologize for the issue you are experiencing with your microwave however, as all defects are subject to the manufacturer's warranty, we require a technician to inspect the unit. To this end, a manufacturer service call has been initiated and you will be contacted by a Samsung assigned technician within 2 to 5 business days. If deemed irreparable, we will be authorized to send a replacement. Now as a consumer this is not acceptable to me. They already made the sale and commission. I was left high and dry to deal with the headache. I do not have two to five business days to wait. As what other reviewers have said: I WILL NEVER BUY FROM THIS PLACE AGAIN. read more

This is the worst retailer I have ever dealt with. We went there to buy a washer, we picked what we want ahead of time, so we did not even need to use their time or assistance. We went in, ordered and paid for it. We were told it would be delivered with 5 to 10 business days. 3 days later, an email came and informed us there was back order and it would not be available till 2.5 months later. We were so upset, we went to cancel the order. However, they were not able to refund the money to our credit card right away. Until now, 5 days later, the money still hasn't be refunded into my credit card. Do not go and shop there if you want to avoid frustration and scam. read more

We first went there looking for a stove, but found a better price at another store - we asked if they would match they told us to go buy it at the other store - no attempt at negotiating for an easy sale. So we should have known better when we went to look for a dishwasher. We bought the dishwasher, picked it up ourselves (they charge $80 to deliver the box...they will not un-box or install...) brought it home and installed it. The description listed the noise level as the same amount of decibels as our previous dishwasher...but turns out this dishwasher is much louder. We looked into returning the dishwasher to purchase another product (from CAS) and they don't do returns. At all. Not even an option of a restocking fee. We're stuck with this machine we don't like. Won't exchange either. This is the worst return policy I've ever seen. Should have bought from a big box store where customer service exists. Won't buy from them ever again. read more

Very poor Service. Did not care to help with any issues as soon as the washing machine was delivered. They don't care about long term customer support - just want to make the sale. read more

Read the number of complaints made to the BBB and this companies awful responses to them. I had a horrible experience with them. We purchased $10,000 worth of stainless steel appliances with this company, a dishwasher, gas stove, hood range, built in microwave and a panel ready fridge. The day of delivery we received all of the stainless steel appliances and a BLACK fridge! We called the company immediately to exchange for the one we ordered, the gave a form to fill out and send to their "returns" department along with pictures. A day later we received a cold, unapologetic email saying our EXCHANGE was denied because they sent us the specs and we should have read the fine print!!! What?! You will see in the attached pictures the fridge that was advertised and the fridge we received! Unacceptable and now we are stuck with a $3,000.00 black fridge, $600.00 we have to eat from paying our cabinet maker to build the custom panels for our fridge AND we will end up having to buy another fridge elsewhere!!! Please do not buy from these greedy, scam artists! Stay tuned for the CTV special on this poor business practice! read more

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