They dont put your name in the schedule when you call to schedule an appointment. You show up there…read moreand they tell your name is not on the schedule for that day. It happened twice. Once for my son his first time there as a new patient. The second was my step-daughter that had an appointment as a new patient and they didn't put her name in the schedule either. They need to hire some better employees that actually know what they are doing. How hard is it to put a name on a schedule?! They also expect you to change your appointment to a different date/time even though it was their mistake not putting you in the schedule. Not very professional!

I see Dr. Weaver, as have my daughters since birth (ages 6mo & 5yr) and we think she's great! She…read moreis down to earth, approachable, and practical. She doesn't suggest unnecessary medications or excessive testing, and I trust her advice. We've never had issues with wait time as suggested in other reviews here. I don't recall ever waiting more than 15 minutes other than one occasion when I was seeing a different doctor as our primary wasn't in, which made me an "extra patient" on his load that day, so I didn't fault him for it. The only complaint that I have is that doctors work only a handful of days each week, so your primary isn't there every weekday. That said, other doctors will see you in their absence, you just have to be willing to be seen by someone you aren't as familiar with. All of the doctors that we've seen have been professional, explained everything in laymen's terms, and have always taken the time to make sure we've discussed any concerns I've had thoroughly. We have yet to see any doctor at Tri-Valley that I haven't been comfortable with.

Dr. Hoag has been my PCP for almost 10 years. Personable and efficient. He has addressed all of my…read moremedical issues with thoughtfulness and completeness. He has done well sending me notes with my test results and his plans for future tests and visits. Wonderful doctor!

Dr Brodey is the best however he is not always taking new patients…read more Dr. Brodey brings commonsense back to medicine; he is is sharp, clever and will take good care of you)as long as you participate in your healthcare like everyone should) Dr. Brodey does tell it like it is however so if you're looking for a doctor that will just tell you what you wanna hear he's not your guy but then again he never goes on a rant and doesn't preach for example when I was overweight he just said "you need to lose some weight - I'm sure you already know why" (and if you don't know, just ask)

Oneida Health is actually really nice and is in the process of upgrading a lot of things. This was…read morethe site we chose for prenatal care so we ended up coming here a lot. The doctors all seemed extremely nice and knowledgeable. They also had extra soon to be parent educational courses for free. while we were going here they changed their women's health location to a nicer newer location, though the old one was also pretty nice really. Overall everything is pretty clear and spacious and its a nice place. The hospital is on the older side but all the side buildings are very new and give good service.

Dr. Pavelock was my mom's gastroenterologist, and we always had great interactions with both the…read moredoctor and his PA. I'm so thankful that she had such great care in such a small town.

Was referred to this office by my primary care doctor, who also agrees, the lack of response from…read morethis office is unprofessional and unacceptable.

I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

I had been a patient of CNY Family Care for 13 years and they just dropped me claiming I had been…read more"consistently disruptive of staff" - which is simply not true. Let me tell it how it is - this place has too many patients and every Dr I have ever seen here needs sensitivity training and improvement on bedside manner. I was in a traumatic near-death accident in January 2024 and saw Dr. Malvasi as a follow up to being in the emergency room for hypothermia and he was honestly great and compassionate - but wanted me to see MY PCP Dr Clapper like a week later. I was bruised from head to toe still from my accident at that point, and I had questions about my lack of sensation in my legs, feet, arms and hands. I had to explain to the nurse what happened and what I was there for. In walks Dr Clapper - OMG WHAT HAPPENED? why wasn't she prepared? Why did I have to relive my trauma AGAIN when all of this should have been in notes reviewed before walking into the room. At this time, I requested to be moved to Dr. Malvasi's care because he had seemed so compassionate after my accident. My following experiences with Dr. Malvasi were less than ideal - I gained weight due to my depression and PTSD and when I saw him again he asked how I was doing and I said it had been a tough winter - HE LAUGHED and said I CAN SEE THAT BY HOW MUCH WEIGHT YOU GAINED! Real professional. Also, knowing that I had been in an abusive relationship and had difficulty with men - he thought it was also appropriate to make jokes every time I saw him asking if I was dating again yet. Not funny. The last two times I saw Dr Malvasi I requested a specific course of treatment. He said we could discuss that further in 3 months if I did xyz. I did xyz and went back at 3 months and was told CNYFC had new policy for this treatment and to do xyz and come back in 3 months. Right before my next 3 month appointment I received notification that CNYFC would no longer be working with the treatment at all - even though I had been doing what I was told for the last 6 months to receive this treatment. I sent a disgruntled response to the portal and the response I received was that I didn't know what I was talking about and "good luck finding a new pcp". So one time I disagreed with their practices and expressed it and they dropped me like it was nothing stating "consistently disruptive to staff". So a one time expression of dissatisfaction is "consistently disruptive"? Also Dr Malvasi asked at both 3 month follow ups if I was dating yet - still not funny. I really have found in life that when situations like this arise, comparable to being fired from a terrible employer, move on to bigger and better things. I'll find a dr office that doesn't turn people over like an assembly line and actually knows the appropriate way to communicate with patients. Btw I found a new primary care and had an appointment scheduled in less than a week. CNY family care thinks they can treat people like crap as if there are no other physicians around. Read the other reviews - my experience is not unique - and there are plenty of better offices to go to than this one.