The Roper St Francis network has always provided excellent care to their patients. I moved to…read moreSummerville back in 2005 and have been going to Dr DeBerry after a recommendation from a coworker. Her care for her patients is impeccable and I have followed her wherever she went. I have always recommended her to other friends and coworkers when they are looking for a physician and they have also held her in high regards because of how great of a physician she is. Dr. Deberry is very knowledgeable and is very friendly and patient. When I have needed to be referred out for other medical concerns, she has made great recommendations / referrals. She takes her time with you and does not rush like some physicians may do. She explains things in detail and you leave there with a good understanding of what's going on with your body. I highly recommend her for anyone that's looking for a physician.

Beware - There is a reason Roper St. Francis Primary Care has a D- rating by the Better Business…read moreBureau. I would not recommend going here unless you want to be taken advantage of and pay for things you did not ask for. Dr. Wallace at Roper St. Francis Primary Care took advantage of my college age daughter who simply asked for a well-women appointment that is covered by our insurance. My daughter first had to pay for a "new patient" appointment before she would even schedule a well-woman exam. During that appointment Dr. Wallace requested my daughter get testing for something she was already being treated for by a different professional. My daughter told her she was already paying a lot of money to have this issue resolved by a different professional. She assured my daughter she would label this testing as preventative care so insurance would cover it 100%. Well, she did not label it as preventative, so now we are paying $390 for a test my daughter did not even need in addition to $120 for a new patient apt that was totally unnecessary and my daughter still did not get her well-woman check. So she had to schedule a second apt for that. At her well-woman check, (which only lasted 10 mins because Dr. Wallace was 45 mins late and had one foot out the door before even walking in) Dr. Wallace mentioned my daughter's test results, which were completely normal and we already knew from my chart. However, because Dr. Wallace spent 2 mins talking to my daughter about her "normal" test results, we were charged an additional $113 because it was not part of the well-woman check, so we were charged an additional appointment fee for information my daughter already knew and did not ask for. I talked to our insurance company and the front desk at the doctor's office and they agreed we should not have been charged. However, when talking to manager, she refused to help us out or adjust any payments. So now we are being charged $623 for a well-woman appointment that should not have cost anything at all.

Always have received excellent care here. Been going to this…read moreoffice for nearly 20 years. Office is always quiet and staff are friendly. Primary care physician's .

The office 9313 Medical Plaza Dr. Needs to be investigated. The entire office is a joke. The…read moremanager is a joke.. recently became a patient- It took one month to get my prescription from the day that I became a patient Early October.. My prescription wasn't called in until November 16 ... after I called the office numerous times and spoke to the manager katherine who's always at a meeting and when she calls you back, she's immediately on defense mode ...then They called it into the wrong Pharmacy and left me with no medication for 5 days , manager acted like it was no big. I want to add, I am an active cancer patient, I finally called to refill my prescription and they retracted the prescription ??! the question is why because their office is not fit to service patients in the medical field. I spoke to manager Catherine today she didn't let me speak rather said what she wanted and hung up the phone on me after telling me that I told someone that I was leaving the practice which is a complete lie and she said I should go find another office so now I am a cancer Patient left without my medication... which is illegal, they need to give me 30 days to find another physician.... I should add they want me to leave because I'm not things that are unprofessional and dangerous to any patient in that office.!! when I asked the manager Catherine for who she reports to and I want a phone number to administration. She hangs up on me... This office is a complete joke!!

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

I have been coming to this practice for years. They are affiliated with Roper St. Francis. I used…read moreto travel to James Island from Summerville to see my doctor. She ended up moving so it was time for me to find a new provider. I am so glad I made my appointment with Dr. Forren. The staff at this office are top notch. I love the Medical Assistant Michelle. The receptionist at check in is always polite and helpful. And the lab employee is top notch. She is quick and painless! When reaching out to the office via patient portal, they are always reponsive as well. It is nice to have a primary care office in Cane Bay and even better it is filled with amazing staff!

Absolutely terrible the way they treat their patients. I would've been a new patient but dodged…read morethis bullet. They also take your money before seeing you. It's evident by the tone of the sign on the front door that this office does not care about the patient. The left me outside on a windy rainy day because I didn't have a car. I was experiencing cold symptoms. I ended up leaving not without the unnecessary grief they caused.

Scheduled a new patient appointment two weeks in advance. The day before my appt I started…read moreexperiencing cold like symptoms. They made me stand outside their building for 10 minutes and then told me they can't see me since I'm experiencing symptoms. Makes absolutely no sense this is a doctor's office!!!! Have never been treated less like a human than here before. Proceeded to wait outside their building for another 15 minutes until they could refund my balance I had to pay before being allowed to book an appt. I thought doctors took oaths to help people? Turned me away at the door wouldn't even let me inside! No fever nothing probably allergies!

I cannot say enough how much I appreciate this Practice. The front door staff is exceptional…read morejuggling between Patients, Office medical personnel, labs, pharmacies and doctors. They multitask between charts and the phone in an effort beyond anything I could do. I've been with this practice since 1988. There have been times I've had to call back because there are other patients other than myself. My wife has been ill for several days and when we went to the Roper Care it was a 2.5 hour wait. We had to drive over 10 miles in heavy traffic just to see someone. For the first time...ever...I stopped in because she was in need a medical attention less an emergency room. Unbelievably the staff realized the situation with a regular senior patient and took a look at her. She did have a medical situation that needed treatment. At the least I was hoping they could call the ER to get us up front. No. They took care of their patient. It is not something we will ask probably ever again. The entire staff is beyond reproach and should be the bar for which others should emulate. Do No Harm is alive and well with Dr. Burger and Dr Katz' staff of professionals.

I really like my physician…read more What I don't like is having the first appointment after the office lunch and waiting 40 minutes, with no explanation in an entirely empty waiting room for a 2 minute med refill appointment.

9313 Medical Plaza Dr. office is a hazard waiting to happen... waited a month for my prescription…read moreto be called in because of inadequate staff. I am an active cancer patient needing my medication. I was left for five days without it. I spoke to the manager, Catherine who really couldn't give a crap.. then when they finally called it and they called it into the wrong when I called note to them the proper pharmacy to send it promised they would send in the medication as I had no more left and no one called it in so I was left five days without medication Monday morning. I called the office again. I asked to speak to the manager the prescription was filled month later. I am calling the pharmacy for a refill as I had four refills on the medication and the pharmacy tells me that the prescription was retracted. I called the manager at this office again who told me that I called the office to say I was which is a complete false accusation. I didn't call anyone. She told me. I should go to another office and hung up the phone on me when I asked her who she reported to. ... this office is a hazard and it's run like a circus.!!!! I do not recommend

If you are vaccinated and have COVID symptoms you can be seen in office but if you are not…read morevaccinated and have COVID symptoms - you must do TeleHealth. They will state that is not true, but IT HAPPENED. When the PA was asked "So, if I had been vaccinated I could have been seen in the office?" the response was "Yes". They obviously aren't knowledgeable when it comes to COVID and the fact that vaccinated people can get COVID and spread to others! So, the discrimination begins!