I wish I had checked reviews before buying here. So many people have had similar problems since the…read morenew owners showed up. Tl;dr: Their return policy is deceptive and only explained on the receipt, and they refuse to take care of their customers. I bought a $20 electric heater for my kid's beta that was recommended to me by them, and even on the lowest setting, it was too hot for the fish and almost killed it. I came on day 10 of the 14 day return policy to get my money back, and they told me that they can't return electronics. I asked about the 14 day policy, and they said it doesn't apply to electronics. When I told them that I was never informed of the policy before buying it, otherwise I wouldn't have bought it in the first place, they didn't care and said it's on the receipt. ...You know, the ONLY place where this policy is posted to customers. The one you can only know about AFTER you buy something. It's aparently too "redundant" to state the policy that you can't return the product you're about to buy prior to buying the product. That policy. I asked if I could get store credit or replace it with one that works, and they refused. I was told I can contact the manufacturer to get a replacement heater. Everyone knows that the obvious choice a business should make when dealing with returns is to say "Nope. Not my problem." It's best business practice. Duh. On Monday (today), I went to to talk to the owner about the situation. He stood by his associates and said it's the responsibility of the customer to ask about the return policy, and did not understand why the policy would be unclear if the first time the return policy was explained was after it was purchased. He also seemed to not understand the difference between a warranty and a return policy, and was comfortable keeping the communication about their return policy solely on the receipt. He also didn't think he should go about and explain the warrant on any product you buy with him. When I told him I wouldn't be returning, he still didn't seem to grasp the problem of what happened. I want to support small, local businesses, but this place isn't worth it. They're happy to take your money, but then refuse to actually do any proper customer service when issues arise.

Took a trip to Modesto to visit Tropical Haven as they have a larger selection of fish than the…read morenormal pet stores. We spent about 45 minutes in the store mostly in their fish section. They had a large variety of fish that took up about half the store. The staff was friendly and offered assistance often and checked on us if we had questions. We ended up purchasing 9 fish, and a few other supplies for our first tanks. The store is warm and humid with all the tropical tanks in there, I was sweating by the time we were done. We were able to get other varieties of fish that are not available locally. They had great prices on their fish food & filtration systems, some of the fish were priced higher than I was expecting but overall the experience is good and the staff was friendly & helpful. Unfortunately we lost 2 of the fish we purchased within a few days but have hopes that it was just a fluke.

I took my 15yr old fur baby for a nail trim today. Tony was very knowledgeable friendly and…read morecourteous to me and my baby Chloe. I got to hold her while he carefully trimmed her nails. THANK YOU TONY Cloe walked out with a pep in her step the rest of the day ..I will be back next month for another trim. Keep up the great work !

Always very good store. And very friendly employees. They always say hi and help if you need it.read more

I have done business here for years Always great service and product. I've always had great…read moreconversations with the owner the chickens I've got there. Great. I just got a turkey and he she's great as well.

I do come here for my girls(hens) necessities regularly.... What I observed the other day was…read moredisheartening to say the least, going out to see what hens they had.... To my surprise there was a dead chicken in a small cage with flies already accumulating, getting stepped on by the roomie hen who was visibly .... Stressed......The other cages, had NO WATER except for the cages which had no chickens inside... outside in 100 degree with no water, every single chicken was heavily mouth breathing visibly struggling.... I do understand things happen, I do understand the heat here is very very hard on the animals, but that was just pure negligence. Please do better for the welfare of the animals...... I know that your very sweet elderly dog wouldn't be left outside WITHOUT ACCESS TO WATER in these conditions, please know this is not an attack on your business, it was just very hard to witness such cruelty to the animals.

Omg my experience was one will NEVER forget! My mom and I went in to look at the cockatoos. I…read morerecently lost my Indian Ringneck parrot, and always wanted a cockatoo. We were greeted by a very nice guy (I'm so sorry I'm bad with remembering names). He was so knowledgeable and very kind! He introduced us to a gorgeous 3 yr old Moluccan cockatoo named Rosie. He told us everything about her, including her recent veterinary visit. We could genuinely tell he loves his birds. Rosie was the sweetest and most tame bird I've ever met. She talks, dances and we could tell she was given so much attention! Not once did we feel any pressure to buy Rosie, quite the opposite I'd say. We could tell he had so much love for her and would be sad to see her go. Nonetheless, we fell in love with her and bought her. He gave us all of the information we needed to care for her. He made sure that her wings were clipped, as per our request, and he even trimmed her toenails. There was also a very sweet girl working there as well, who was very sad to see her go, and made the comment that she is glad that Rosie is going to a good home, because she deserves it. Which made us feel incredibly grateful. I can't thank you guys enough for Rosie. She is a true blessing to our family. It's been 24 hours and she is already comfortable, even cuddling and bonding with my husband! I would never purchase another bird anywhere else. All of the birds there are so beautiful, healthy, and above all loved! Before you even think about purchasing a bird elsewhere, check JPQ out first. I promise you will not be disappointed

Right when we walked in, we were warmly greeted, which instantly made the experience welcoming. I…read morealso loved the cute vinyl wrap on the outside of the building it gave the place such a fun touch. I came in to have my bird's nails and wings clipped, and if you're a bird owner, you know how challenging it can be to find a trustworthy place to care for your feathered baby. The staff here made the process easy and stress-free. While I was there, I also picked up an adorable travel case. They have a great selection of cages, toys, food, birds, and other accessories it's truly a one-stop shop for bird lovers. I'll definitely be coming back and highly recommend this spot to any fellow bird owners!

Great pet store with competitive prices. I was told about this shop by a friend and I'd never…read morethought there was a shop here unless he had told me so. It's hard to spot from the street but their prices are better than big stores and compete with Amazon. Clean and organized with helpful staff. Parking has not been an issue both times I've been here. Definitely recommend it.

Great place to have you pet pampered! So if your looking a vet and a groomer. This is it and they…read moreare well know in Riverbank!

Love taking my cat and dog here, I have no complaints at all. I know my pets are in good hands!read more

2 of my 3 fur babies have been treated here, and I've had positive experiences with the care…read moreprovided. The vets are knowledgeable, thorough, and genuinely care about the animals they treat. At one point, there was some miscommunication that led to confusion, and I had concerns that more could have been done during a procedure for my cat. To my surprise, the surgeon personally reached out and took the time to explain everything in detail. I truly appreciated that level of care and effort--it meant a lot to me. After speaking with her, I felt relieved to fully understand the procedure and confident that she did everything possible to provide the highest level of care for my cat. I'm very grateful to her and the clinic.

had an appointment for my reactive dog at 10am. walked through the door at 9:55 and didn't get into…read morea room until 11:30 for an allergy shot. front desk was rude and the veterinarian didn't seem to care, just wanted us in and out. took 2 minutes in the room and didn't bother to ask any questions. the day after my dog started peeing an extraordinary amount and inside the house (which she's never done). i've attempted to call the vet and left about 10 voicemails over the next week and never got a response. it's now about 3 weeks later and she's finally back to normal, still not sure why she couldn't seem to hold her pee. wish i got some answers, won't be coming back.

I had a fantastic experience with Paws For Julia animal rescue in Valley Springs when adopting my…read moremaltipoo. The entire process was thorough yet uncomplicated which made it very stress-free. I worked with Brandy and it is very clear that she is absolutely invested in finding the right home for the dogs that they rescue. I am so excited about welcoming my new furry friend into my home. I highly recommend Paws For Julia if you're looking to adopt a dog.