I took my 15yr old fur baby for a nail trim today. Tony was very knowledgeable friendly and…read morecourteous to me and my baby Chloe. I got to hold her while he carefully trimmed her nails. THANK YOU TONY Cloe walked out with a pep in her step the rest of the day ..I will be back next month for another trim. Keep up the great work !

Always very good store. And very friendly employees. They always say hi and help if you need it.read more

Great pet store with competitive prices. I was told about this shop by a friend and I'd never…read morethought there was a shop here unless he had told me so. It's hard to spot from the street but their prices are better than big stores and compete with Amazon. Clean and organized with helpful staff. Parking has not been an issue both times I've been here. Definitely recommend it.

I live in LA and usually have my MaltiPoo groomed there - sometimes at PetSmart and sometimes at…read moreother, more "she-she" pet salons. Today, Teddy was groomed by Janette Lopez at PetSmart on Mchenry. She gave my girl one of the best haircuts she has EVER had ANYWHERE. Due to her curly coat, more often than not I am told "she is matted and will need to be shaved down". I know this is not always the case because I do brush her regularly. I have always suspected it was just lazy grooming and todays experience solidifies that. Janette took her time and gave my girl so much love. She is soft and fluffy and feels and smells amazing! So happy!

Horrible service took 6 hours to get my dog back and they were extremely rude. I asked for a teddy…read morebear cut for my dog and they basically gave my dog back bald. Tried to charge me an extra 10 for shampoo because they said my dog had flees which she does NOT. They took the up charge up after I complained. Overall worst customer service and I can only imagine what they do to the dogs. WILL NEVER RETURN

Great! Very nice people. Always helpful good selection and if you're looking for a specific breed…read moreof chicken they can help find it.

I love this feed store. Very friendly staff . They know what your regular order is and get it…read moreready and loaded in your vehicle even before you get it paid for. A family run feed store with excellent prices. Make them your regular feed store. Extremely helpful.

Really nice amazing for a small trip hole u have a fun time it's really good for kids especially if…read morethey love animals they had a wide variety of animals and i really enjoyed!

rip off- overpriced-they sell birds that are unhealthy- they have no morals- it seems like they…read moredon't care about the animals. rude and just trying to make a sale.

This website does NOT sell online. Only offers information and services offered at the store, so…read moredon't be fooled If you see someone posing as their company name and selling online. Below is a response from the actual owner letting me know that I had been scammed. Thank you for saving me from that, much appreciated!

Ok...this is the second time I was in here. The first time I didnt see any issues with any animals…read more Thought it was clean and they looked taken care of. Kind of odd the animals were lose in the store but whatever. This time though! I was in there for 5 min and said get me out. The two toucan were covered in muck and gunk. Looked so unhealthy. They had another parrot that was making a constant noise while rocking back and forth. Also looked so unhealthy. Small birds on the lose. Something is spreading through there....and someone needs to be investigated to make sure these animals are properly taken care of.

Thank you so much to staff member Alex who saved my kittens milk for me. I was calling everywhere…read morefor this milk because the kitten that I'm fostering didn't like the two other milks I tried. I had no idea it would only like the one that it was use to. Learning lesson for me. I am just so thankful for this staff member.

My goldendoodle looks like she has an uneven flat top. Her legs are completely baked. I had a…read morehorrible experience at the Riverbank location so I tried the modesto store. Just bad all the the way around.

I wish I had checked reviews before buying here. So many people have had similar problems since the…read morenew owners showed up. Tl;dr: Their return policy is deceptive and only explained on the receipt, and they refuse to take care of their customers. I bought a $20 electric heater for my kid's beta that was recommended to me by them, and even on the lowest setting, it was too hot for the fish and almost killed it. I came on day 10 of the 14 day return policy to get my money back, and they told me that they can't return electronics. I asked about the 14 day policy, and they said it doesn't apply to electronics. When I told them that I was never informed of the policy before buying it, otherwise I wouldn't have bought it in the first place, they didn't care and said it's on the receipt. ...You know, the ONLY place where this policy is posted to customers. The one you can only know about AFTER you buy something. It's aparently too "redundant" to state the policy that you can't return the product you're about to buy prior to buying the product. That policy. I asked if I could get store credit or replace it with one that works, and they refused. I was told I can contact the manufacturer to get a replacement heater. Everyone knows that the obvious choice a business should make when dealing with returns is to say "Nope. Not my problem." It's best business practice. Duh. On Monday (today), I went to to talk to the owner about the situation. He stood by his associates and said it's the responsibility of the customer to ask about the return policy, and did not understand why the policy would be unclear if the first time the return policy was explained was after it was purchased. He also seemed to not understand the difference between a warranty and a return policy, and was comfortable keeping the communication about their return policy solely on the receipt. He also didn't think he should go about and explain the warrant on any product you buy with him. When I told him I wouldn't be returning, he still didn't seem to grasp the problem of what happened. I want to support small, local businesses, but this place isn't worth it. They're happy to take your money, but then refuse to actually do any proper customer service when issues arise.

Took a trip to Modesto to visit Tropical Haven as they have a larger selection of fish than the…read morenormal pet stores. We spent about 45 minutes in the store mostly in their fish section. They had a large variety of fish that took up about half the store. The staff was friendly and offered assistance often and checked on us if we had questions. We ended up purchasing 9 fish, and a few other supplies for our first tanks. The store is warm and humid with all the tropical tanks in there, I was sweating by the time we were done. We were able to get other varieties of fish that are not available locally. They had great prices on their fish food & filtration systems, some of the fish were priced higher than I was expecting but overall the experience is good and the staff was friendly & helpful. Unfortunately we lost 2 of the fish we purchased within a few days but have hopes that it was just a fluke.

I give this rescue 1 star. They beg and cry on Facebook because they can't pay their bills. Vet…read morebills and bills to run the facility. They e even made post about dogs being unhealthy because they've stayed at their facility for so long. However, they make so many restrictions for even adopting from them. I tried to adopt from them and even though I had grown up with the same breed of dog in my home I was told I couldn't adopt one of their dogs because I was a teena and not my parent. I wasn't an adult and that the dog required so much knowledge that they claimed I didn't have. But how could that be when I literally explained my knowledge of the breed. I ended up purchasing my baby from a breeder, but it's unfortunate they don't want to encourage rescuing. I understand vetting people to make sure animals go to a good home. But they should be less restrictive when it comes to letting people adopt. If I'm already paying $400+ to adopt I'm not in it to be a harmful owner. People don't have money to waste. perhaps then they would have money to run their facility instead of constantly begging. I even see they have so many requirements to foster. You either need help or don't. They made a post about a dog that was severely overweight because it's locked in a cage for multiple hours a day. How could they even let that happen. Smh. They have xoloitzuintli at their place right now and I bet they have received a lot of interest In him but I bet they wont let him be adopted

I reached out to this place in hopes to find some good information. They responded by text …read more My question: I need to find a solution for my mother's dog who is a 15-year-old miniature poodle. My mother is 68 years old and she can no longer care for her dog who is blind and deaf.. The response was a bit harsh. They told me we need to keep our dog because he's doesn't have much longer to live , probably only a few months . and no one is adopting senior pets. - maybe not so harsh of a response, I was just looking for help from a animal rescue place.

Hussein has a wide variety of birds and is very knowledgeable. I've gotten 4 birds from him and…read morethey're always healthy and tameable. He starts taming the birds which makes it way easier! Very friendly and good customer service! Thanks again Hussein!