Failed to appear and notify me that she wasn't coming, not even a text message. After I reached out…read moreshe then finally responded, over half an hour late, and wanted me to come meet her at another location. My dog struggles with anxiety, and her request felt bizarre and unprofessional. She told me she could not fit her bus into my driveway, and that there was not an available electrical outlet. All completely fair to say! No issues with that and I understand that my area didn't work, yet the lack of communication and general lack of professionalism was disappointing, and meeting at an alternative location was never a communicated possibility and the whole situation just did not feel right. I declined and expressed that I was disappointed with the whole experience. She THEN threatened to post pictures of my driveway (AKA, doxx me, which is illegal via RCW 4.24.792). Depending on how things proceed I may have to get the authorities involved! I would not recommend utilizing her services!

Booked a month ahead, a few days before she wanted to change the date which I agreed to. Her AI…read moreassistant sent out contradictory schedule information from her email correspondence. In the end she never showed. I reached out to her via email and text and she never responded. All in all a very unprofessional, odd and off putting experience. I do-not recommend.

Super friendly staff, and a great shopping experience…read more What is nice about Petco is that you can bring you dog shopping with you, as long as you dog is well behaved and on a leash. I really enjoyed the shopping experience and would certainly come back to this pet store. Good selection, super friendly staff, clean store, good parking. What more could you as for in a pet store.

I will never shop at this Petco again and might boycott the entire corporation for how I was…read moretreated by their Manager Francine. No customer service skills whatsoever. They have no business being a manager. When they were radioded to come to the front to speak to me they said "if i must" for all to hear. She was rude to me from the start. The animal i bought 2 days ago was sick in there tank it had fungus growing on it, was extremelly malnourished and skinny, and had parasites, it would not eat. its tank water was way over the acceptable temperature. It died the day after i esentially rescued and tried to save it. All i was trying to do was bring awareness to the manager. She had the audacity to blame me for its death and said it was completely healthy for the 2 weeks in the store. The associate who sold it to me discounted it 50% because of how sick it appeared to be. The manager swore at me then accused me of just wanting my money back when i simply was trying to make her aware of the unhealthy living conditions. She did not care what i had to say she was inconvienced she even had to do her job. I made a google account just to post this review because of how completely shocked i was by how i was treated. She even did it in front of all her employees. Managers in any profession should not act this way she needs to be immedaitely retrainted on how to talk to other humans. No professionalism whatsoever.

We adopted an older dog recently, and he has developed separation anxiety. When we picked him up…read morefrom his first haircut with Michelle, he was perfectly happy (with no calming meds). Michelle worked very fast; he was ready in about 1.5 hours. She also gave us a 15 minute heads up, so we were able to wrap up our grocery shopping and get there as soon as he was done. It's definitely worth the trip to Passionate Paws.

Michelle came into our lives when we were desperate to find a local cat groomer after our the…read moregroomer we had been going to for years retired. We connected with another awesome groomer in Oak Harbor but then she became unresponsive. We had a very bad experience with grooming at a local vet clinic and I was thinking I'd have to drive to Seattle to find a good cat groomer. So I was elated to find Michelle. I was hesitant to try someone new because I didn't want to put our cat in another compromising situation, but Michelle was fantastic. She's very communicative, she didn't demand that our cat be drugged before grooming, she was unbelievably fast, and her place is super peaceful -- I've never seen more than one fur baby in her studio at a time. Our cat lost part of her jaw after being hit by a car and has trouble keeping her long fur clean. Michelle's expert grooming makes it easy for our kitty to stay clean and be even more adorable than she already is in her special lion cut. Super nice person, loves animals, terrific pricing, easy location. Just WINNING all the way around.

I had a challenge, I am leaving town for a week and my Doberman is due for a nail trimming…read more (Doberman understand the danger of letting the nails grow out lol) I last minute called this place and they MADE an opening for me even though it was a last minute call. I came in , a lovely lady named Rachel came to my dog and built rapport. She cut her nails with a drummer, and brushed her teeth my dog never flinched and she didn't cut the nails too short, she did it perfectly. I definitely would recommend this place. Rachel is charismatic and charming especially toward the dogs. And the prices are incredibly fair, the original place I went to actually charges double what they charge.

Certainly don't understand the poor reviews I read here, my only guess is that they were from a…read moretime ago, and that Maggie sounded like a charmer . Well, I couldn't possibly be happier with liza and her Mom. I have two Cocker Spaniels, Barney and Bette, and they are the best groomers I've ever had. They know exactly how to do a professional Cocker cut, a task that is not easy, and they come out absolutely stunning, plus they are as happy as can be to boot. I highly recommend their shop.....it does cost a bit more than most I suppose, but the results are worth every penny. Hands down, the best groomers in the valley.

We took our Corgi and our Lab here and it was an amazing experience…read more In other facilities we've used - our lab has chewed her paws and thrown up - she does not like to be kenneled. She doesn't want to go in the facilities and can't wait to leave when we pick them up and our dogs have generally seemed unrested. When we arrived to pick up at Jee Jac our dogs were in great spirits (which is not our norm). They seem energetic and like they generally liked being there. We have happy dogs and as a result are happy people we will use again.

This is a great place to care for your furry friend! They do a great job of taking care of them…read more Our dogs love it here.

I've been taking my kitties here since moving to the Valley a couple years ago, and have always…read morebeen more than impressed by their service and amazing, loving care. Recently, my littlest cat was acting very weird and stopped eating over a period of a few days. I thought it might be because of the heat wave we were having at the time, but when she got increasingly lethargic and started hiding, I got worried and called Chuckanut Valley. They got us right in! After quite a bit of poking and prodding, not to mention a full panel of tests, it was determined that my cat was likely just hot. It was a pretty expensive diagnosis, but I was relieved it wasn't something worse. The doctors and staff here are always so loving and kind. And while their prices are definitely premium (aren't all vets?) I do appreciate they have prescription meds on hand when I need them for my pets, and offer discounts if you offer full diagnostic panels. I am so happy to have found them!

They had my dog to trim her nails. She had to be sedated cause she hates it. When I picked her up…read moreshe was lethargic. By the next day she is vomiting blood. I took her back and they said "correlation does not imply causation". It was all CYA. " not our problem ". The vet says he'll be right back. He goes out for 10+ minutes. I go to see what's going on. He was typing. My guess is that he is adjusting the report on the procedure. Ultimately my dog died. I'll never go back. And suggest the same for you.

My dog loves going to "school"... Which is what I call daycare. He plays with all of his friends…read more(human and four legged). I love that they post pictures of all the animals daily so I can see what they are up to. When I pick him up I watch them cleaning and disinfecting everything which always reassures me that it's a priority. He did catch an illness that another dog brought in, but they were quick to let me know, quarantine all the doggies and verified he was clean when he came back to join his friends a few weeks later. Having my dog with a bunch of others, sometimes that happens so I don't blame them at all. What I appreciated was their quick response to it!!

We boarded our dog for several days while we were out of state. Before our trip, we were never…read moreinformed that boarding was at a different location than daycare, which caused unnecessary stress at drop off. During our vacation, communication was extremely poor. After seeing a concerning photo of our dog appearing to have an altercation with another dog, we tried repeatedly to get updates. We had to keep reaching out ourselves and ultimately had to ask the owner to send us a photo because we had gone days without seeing or hearing anything about him. At pickup, we were initially charged the wrong amount. We had also paid for an exit bath, but were told it had been removed because they weren't sure whether it had been done. When we got our dog into the car, he smelled strongly like he had not been bathed at all. The most disappointing part was the way our concerns were handled. Rather than acknowledging them or apologizing, the interaction felt defensive and dismissive. We won't be boarding our dog here again. Communication, organization, and customer service all need significant improvement.