dropped my australian shephard off for a grooming and he was shaved bare with several spots very…read moreclose to his skin, owner reached out after my fb review and was rude and condascending. Absolutely unprofessional and will not ever recommend.

Amazing job with my difficult little guy, that doesn't like getting his nails trimmed. She really…read moreloves animals!

Took my Golden Retrieve, Sammy, in yesterday, and he came out looking sooo beautiful. I have taken…read morehim there for years, and plan to continue. He loves going, because he also gets to be around the other dogs. Highly recommend them!

I have a groomer that works here we love that we kept going back to, but the pricing and…read moreappointment time is crazy. Last appointment with my large dog, the appointment was for 9am, I asked if our dog would be done around 12pm. The reception lady rudely replied, this is a large dog. We have 4 large dogs in the back. Large dogs take time. Maybe the dog will be done around 3. I'm sorry? I made an appointment, it is not my fault or my dog's fault that you overbooked. Received a call shortly after asking about fleas, our dog is on meds from the vet so no fleas. They said they may need to charge more for fleas if they find one. The dog has no fleas. Got a call at 2 to pick the dog up. 5 hours later. When I make an appointment, I should not need to wait for their overbooking issues. 5 hours for the dog to be groomed? Nor be called about fleas the dog does not have and be threatened I'm to be charged more. $150 for a 65 pound dog to be groomed. Since then, I have been to 2 other groomers with the dog just to see the difference in timing and price and neither have been as terrible in timing or pricing. The other locations recognize appointment times and do not take 5 hours. In fact, picked my large dog up after 2 hours. Not 5 2 hours and $80 with tip, at the most with the others. Unfortunately we will not be back here. We do hate to leave the employee here we really liked.

We rescued our dog in July of 2025 after her family of 12 years relocated and left her behind. It…read morebroke my heart for her so we adopted her to live out her life with us. She started drinking excessively, urinating in the house, shedding and panting excessively. Dr. Winters tested her for everything possible and he was so nice through all of that while being aware of the cost. All test have come back good and now we are on to internal medicine to see if they can help. Dr. Winters has been great through this very frustrating process. My other dogs have seen the other vet Dr. Wheeler and she is also amazing especially with my very anxious dog. We have been to 2 other vet offices in the 4 years we have been in this area and Phoenix Animal Hospital has been the best by far.

I won't take my pets anywhere else. Dr. Glenn and his Staff are the people that you need most when…read moresomething awful happens to your fur baby. Our most recent visit was unplanned and I felt it was emergent. I loaded my fur baby into the car and headed straight to the office. I was expecting the worst case scenario, but hoping for the best. Dakota (Front Desk Coordinator/ Miracle Worker) has been consistently kind, compassionate and always upbeat and welcoming over the years. This visit was no different. Dakota is very calming and compassionate. Even though it was an extremely busy day of surgeries and scheduled appointments, Dakota managed to plea on our behalf and was able to fit us in for a "drop off appointment" for just $70 (NOTE: This is extremely generous considering the circumstances; about the same a the cost of an annual exam). I agreed to the necessary x-rays and signed off on the quoted range for what was the best case scenerio: Two x-rays + the medication/procedure to induce vomiting (I recall it being a range of $323-$520 something) *fingers crossed* Even with such a tight schedule, Dr. Glenn Winters himself called me within ~1hr and told me the "good news". My pup did not swallow an object as I suspected, but rather had a case of "Dog colitis". l had to look it up. Dr. Winters is very confident that they only needed to take a single x-ray and my pup needed 2 medications to soothe the inflammation of his bowels; I was able to pick him up and take him home right away. I was hopeful, yet skeptical that the severe symptoms (sudden blood coming out of rear, some vomiting, no eating for 24hrs, becoming lethargic) were so easily diagnosed. Dr. Winters did not require blood work, no extensive lab panel(s), no overnight fees, no extra fee-fee, very straight forward. The final bill was MUCH LESS than originally estimated. He was exactly right on the diagnosis. Damn, this Dr. has a real gift when it comes to animals. This place Under promises and OVER DELIVERS each and every time. 10/10. 5-stars for Yelp, but when a place is consistently 5-stars, you just hafta give them proper credit. I picked my pup up right away, I brought him home and force fed him his 2 pills and watched him like a hawk for the rest of the day. There has been an almost immediate improvement in his condition after administering the 1st doses. Wow, just wow. Thank goodness for Dr. Winters, I honestly don't know what I'd do without his EXPERTISE :D

The best The Paw…read moreSpa is the sweetest nicest warmest place to bring your fur babies They are kind and quick and got my kitty's nails clipped in minutes without an appointment So wonderful being conveniently located near downtown Jacksonville Wonderful staff THANK YOU Paw Spa

Love the paw spa! They are amazing. So good to your dogs and always professional. I recommend…read moregetting on a monthly schedule, it makes it easy to keep your pooches beautiful.

We had "Kal" stay with our malamute in our home over the long holiday weekend. She is AMAZING! She…read moreis nice, professional, punctual, caring, makes EXTRA EFFORT CONSTANTLY, loves animals and respects their boundaries. We had never left our dog with anyone because she is not very social and can freak out a bit if other dogs are around. Kal was just amazing. I cannot recommend Kal more - she is truly THE VERY BEST! We will DEFINITELY have her watch our baby again.

We have used this service for the past 6 years and besides affordable,the pups (and we house 5)…read morelove being able to stay in their own familiar surroundings. Help has been respectful and actually helped clean up when small messes showed up but didn't expect that. Highly recommend this business.

I just picked up my doggy from Happy Hounds. I tried them for the first time because my dog, a…read morepitbull mix, needed cleaned up and deshedding. I am 100% happy with the results, he's so handsome and cleaned up! AND Crystal shared what her favorite deshedding tools are with me. The other thing that made me happy is how good my dog did. He is a big boy and scared of new people, not everyone knows how to handle that. But Crystal was great with him. By the time they were done he and Crystal were buddies, and her husband had stopped in and my dog loved her husband too! That says a lot. :)

Always a great experience. We have a rather large dog, over 100 pounds and sheds awful. We have…read morealways been pleased with the job she's done.

Absolutely amazing people! Great prices and communication! When they came back my dog was tuckered…read moreout and napping which is awesome because she's more of an energetic dog. Would 1000% use their services again!

This is a hard one to post but it is quite needed to inform the public of some policies the human…read moresociety does not make clear. We decided to adopt a kitty (Kit Kat), who was recovering from being spayed and a polyp removal in her nose. As per policy, we had to wait to adopt her so communicated many times with the staff to make sure we could get her. When the time came, we found the adoption process to be extremely rushed as the staff was clearly overwhelmed with all that was going on. Kit Kat had two medications that needed to be administered daily and the vet confirmed this would clear up her condition (their eyelid remaining 1/4 over eye). Two days after bringing her home, she went very lethargic, coughing and sneezing. I attempted to contact the Vet at SOHS and was denied. When I stated I only wanted to verify if this was an expectation of her recovery I was further told quite abruptly "SOHS is no longer financially responsible for animals after they are adopted". I was NOT looking for them to pay any upcoming vet bills. I was simply wanting to speak with the vet to confirm her condition. I was again denied, again reminded they are not financially responsible and asked to speak with a board member. We decided it would be best to get the cat to a vet and paid the 150.00 emergency vet bill plus medications. Turns out SOHS vet missed a polyp and she needs another surgery at the cost of $500.00. I was contacted by Ryan at the SOHS who stated they are legally not able to care for an animal once it is adopted. Understood. I asked to speak with the very who allegedly was out of cell reception. Never got a follow up call or any care or concern after speaking to them. I don't understand how complicated it is for a vet to 1) do their job effectively and 2) be able to produce communications about their surgeries and potential side effects. So my caution....DO NOT adopt a sick animal from SOHS with ANY expectation you will be shown any compassion or understanding. Had I known I would be spending over $1000.00 for a cat, I would have better prepared myself financially for it or saved for it. I am a very very strong believer in adopt not shop and this has been the worst experience doing so. My hopes, not to slander but to share my experience so others can be informed of what is going to come from SOHS once you sign that paperwork....nothing.

I have revised this review but felt great to have stood up for myself in detail! This is really…read moreabout the ring worm possibly and the irresponsible way the kittens were not protected, potential adopters as well as volunteers. Most of the staff could learn about having grace in receiving information that is not an attack on them but a solution needed to protect the cats, My intention was to adopt a kitten there I fell in love with and a little friend so sweet in another cage but both not ready yet and I felt really hurt in my heart to see their health threatened. To the women incharge the topic of ring worm was deflected on to me I am a problem I really wanted these kittens and felt they were potentially harming them, the volunteers holding cats person to person, gees it is air born and lingers a long Time. You are informed when you leave to remove your clothes and shoes before you walk in your house becuase of the possibility of ring worm, no sign no warning before the fact so one could make a choice!