I reached out to CNY Pet Training & Behavior to resolve an issue between my two cats who were…read morefighting. Danielle Basciano reached out and was able to set up an initial consultation (one of which she had to cancel and reschedule). During the consultation(via zoom) her connection was absolutely horrendous. Most of the call I couldn't understand her or there was a significant lag/glitch. During the call I started to take notes but she told me that wouldn't be necessary as she would send a full plan of her recommendation on how to treat the situation with product recommendations and a week by week plan with instructions on how to move forward. She also said she would be readily available throughout the process if I had questions or follow ups. So I waited a week giving her the benefit of the doubt. I then reached out multiple times to follow up on the material/plan and was absolutely ghosted by this business. It's now been six months and I received nothing. This business is an ABSOLUTE SCAM. I am in process of filing a claim with my bank. Other customers thinking of using this business be warned!

Clean, safe environment for your pet. Knowledgeable training staff who understand individual pet…read moreneeds. We've put training tips from the first puppy class we attended into action with great success.

Dan was so incredibly helpful when training my 9-month-old puppy. He came to us, was patient and…read morethorough when assessing our needs and background and together we came up with a training plan. You can immediately tell his knowledge and experience working with dogs, which was very comforting. I will continue to work with Dan in the future and would not hesitate to recommend him to anyone who is looking for a dog trainer!

Took my pup to be groomed and it was a good experience. Opal has went to one other place by the…read morethird time she didn't want to even go in the building. I'm so happy I found Jessica!! She is patient and the one dog at a time is great. We will be a returning client

After our usual place was too hard to get into we tried a few others and just weren't happy. Then…read moresomeone recommended MOD. Love the in home services and the one at a time dog situation.(reactive dog approved)! We have made the switch to Mother of Dog permanently. We love the photoshoots it's such a cute bonus!!

I had moved to the area and needed a place for my dog to stay because she was very anxious in a new…read moreplace and the staff was so friendly and helpful to get her in right away for the evaluation because I had to go to work and did not want to leave her so upset and alone in a new place. They have a great team and I felt very happy knowing she was in good hands while I was at work. Highly recommend their services.

The best doggy daycare and grooming in Syracuse! Sara and Sam and the crew are fantastic!read more

I wasn't sure I was going to write this review but I just wanted potential boarders to have all the…read moreinfo. We did day care for years at this location without a single incident but as far as grooming and boarding those are another story. The first time I tried to get my dog groomed there as a puppy I was told she wad too aggressive and she needed sedatives to be groomed and though they didn't groom her they still charged me. For perspective she now goes to a groomer with no sedation and has no problem. I just kind of figured this was a one off or a personality issue then we boarded her for the first time. She came home with a hacking cough and we rushed her to the emergency vet. After 8 hours and $500 she was diagnosed with kennel cough and we were instructed to let the facility she was staying at know. When I did that they said well she didn't get it here. I advised them she had not been around any other dogs and the er said to notify the facility so other owners could take precaution. They still didn't believe me and never notified other boarders. We didn't board for three or four years after that but when we lost our dog sitter close to a vacation we decided to try again since a lot of time had passed. About three days after we picked her up I noticed her licking a spot on her leg so I looked at it and found a hole. A red wound that the inside looked like a puncture. My dog is very fluffy and I didn't know how long it had been there. I made an appointment with the vet and reached out asking if anything had happened while she was at boarding. I wasn't rude, accusatory, or asking for a refund but I knew the vet would ask so I figured I would get ahead of it. The owner responded very defensively saying they do a full inspection and watch the dogs 24/7 so nothing could have happened and to let her know what the vet said. The vet said it was likely a cyst that ruptured and looked like it had been open for a while. She was given antibiotics and I let the boarder know again not accusing them of anything or asking for a refund. She again came back very defensively and said she did not feel comfortable caring for my dog again. I was so taken aback as we had done day care loyally for years and never accused any one of anything but had the right to ask questions. I had about 5 day care days and 3 boarding days left on my account. I told her fine if she feels that way then she can refund the days on my account. That was on 4/11 and it took three more emails and almost a month for her to actually mail me the refund.

Our dogs love going there. Staff is very personable. Prices have risen over the years, but that is…read moreprobably normal. Would recommend.

Dog has been groomed here over 20 times with no problems and all of a sudden because he is a…read morepitbull they won't groom him. Wasted time driving here.

Like this place. They have bones with meat on them He…read moreloves 'em. And they also carry the catering size of most treats.

We were a bit apprehensive at first because of the e-collar and the cost, but we're glad we got…read moreover it because Sit Means Sit really made a difference in our Hercules. He was a rescue from a hoarding situation and apparently had never been trained to do anything, but when SMS sent the first video to my phone all we could say was, "Is that our dog!?" The trainer was absolutely excellent, going through everything step-by-step, and answering all of our questions. The facility itself is awesome with huge training rooms that are clean and odor free. We've gone through 3 training sessions and will have one of the trainers out to the house after we've spent a week or so doing home training.

Wonderful trainers who train you as well as your dogs. I would not be able to hike with my dogs…read morewithout this help and training. It is important to be open to training yourself and not just this dog

I will say that Tom is an awesome trainer! Brought my Australian shepherd to him and my wife and I…read morelearned tips for my boy to come to us, to sit and to place on a platform or bed. Tom does one on one training, (private training) so he works with us and the dog personally. His tips were very helpful to us and allowed us as owners to understand the consistency of teaching our pet. 5 outa 5 stars for him and his business and would strongly recommend him to others that are in need of training their dog.

The owner Tom is great! Very smart, informative, patient and understanding. East to make…read moreappointments. We are currently in puppy classes and we (including out dog) love it! The facility is very clean and well maintained.

Wonderful group of professionals. Olivia and her team took care of my three rescues while away on a…read moretrip. Usually don't travel much because of the dogs, but I felt very comfortable with these folks caring for the kids. There are different packages of services to choose from. I selected 4 visits a day to include walks and feeeding. Their communication and photos sent to me for each visit set me at ease to enjoy my holiday. Well done.... I highly recommend them. Don

From the owner: We take care of your dogs in a professional and personal manner giving you the peace of mind that…read moreyour pets are being cared for.

Very pleased with the customer service before and after and impressed by the results! We plan to…read morereturn :) Everyone at the facility was awesome! This was our first grooming, so I was very nervous. Lauren talked me through everything and did exactly what I described for my little dude! Great sense of humor too!

Fabulous grooming appointment for my dog today at Shear Magic Dog Spa! Thank you so much! BTW- he…read morelooks grrrrreat!