I was previously happy with this grooming service, but after yesterday's experience, I will not be back. My 11-year-old Scottie was wearing both collars when I picked my two up. She has a fabric collar with a buckle, and the 7-year-old Scottie has a chain collar that slips over her head. For unknown reasons, that smaller collar was forced over the larger dog's head and cannot be removed without causing her much pain. Because both dogs wear harnesses for car rides, I did not notice that the smaller girl was not wearing a collar until we were at home. I am hoping my vet can remove the collar. If not, it will have to be cut off, and I will have to buy another one. But my main complaint is that this collar was FORCIBLY put on the wrong dog. It should've been obvious that a mistake was being made. Did the new owner bring in completely new staff? read more

Canine Shear Heaven - Wearing collars for both dogs. - Pet Groomers Near Me - Asheville, North Carolina

If there was a -1 they would deserve that or worse. The owner was over the top snooty and condescending. My coming straight from gardening look met with a head to toe scan that was rated as beneath his standards. Also, I dropped my dog off early with clear instructions that I would need to pick him up by 2:00. They said no problem. I called just before 2:00 and they said he was still wet. That it would take an hour. I came unexpectedly at 2:30 and he was dry as bone. He had not even been bathed yet. It was a horrible experience. Minus 4* read more

AWFUL My wife and Drove from black mountain to make sure our golden doodle got a small trim and not a poodle cut. We liked the shaggy dog look and the person who received us assure us that we would get the cut we want Of course it's no the end of the world however I'm sure any dog owner would want to pay for what the groomer wanted He looks like a poodle.....we are upset and we can not recommend someone who doesn't listen to their customers request. Save yr money and your time. NOT ACCEPTABLE........ , read more

Pretty expensive for a larger dogs like mine. The service included his nails but his nails did not look done. When I attempted to communicate, admittedly during COVID all things are more complicated, the attendant ignored my question and mentioned that my dog was a handful. read more

Best haircut my dog has Ever had. Not just because it was nicely priced, but they did exactly what I asked them to do. He really looked awesome. It took me a couple days to finally get a hold of someone to make an appointment, but it was worth it. Now I have him on a schedule which gets you a small discount! Good treats. Nice people. The groomers bond with the dogs they groom by taking them on short walks. Neat, huh? read more

It has been two years almost to the week since i took my beloved Maggie to Canine Shear Heaven. I'd taken her there to be groomed and then I needed to find a kennel for a couple of nights while I attended a wedding. Martha told me she had a kennel as well as her grooming business. Another customer who was in the shop at the time told me her dog had been kenneled by Martha too and recommended it. So I made the arrangements for my dog to stay at this kennel. I returned from my trip to find that Martha and/or her staff had lost my precious Maggie!!! It seems that her kennel is not surrounded by any fencing of any kind. When the staff opened the door to my dogs individual kennel stall to take her for a walk, she slipped past her quickly and ran away, never to be seen again! And to make matters worse, Maggie wasn't wearing her collar at the time (she did have a chip implant). They take the collars off the dogs when they put them into the kennels for safety reasons. I spent the following four months searching for my Maggie without luck. Martha was absolutely NO help to me at all! Although at one time she claimed that she offered her children's help in my search. That is true. They looked with us on one afternoon. And Canine Shear Heaven reimbursed me for all of my expenses relating to my search. Each week or two after searching for Maggie I'd take a list of expenses to Martha. On two occasions, faced with the mounting costs it brought her to tears! I walked out of her shop wondering who should be in mourning. She told me that she'd lost another dog several years prior, but that dog had been found. I responded by telling her that once is a terrible "Accident". But this second time is "Criminal". As a business she should've learned and fixed it! Then a few weeks after losing my Maggie, I learned that a dog who was being groomed at Canine Shear Heaven got loose and ran away up McDowell St.!!! Martha confirmed this to be true and told me she fired the employee who allowed it to happen. She's very lucky that dog wasn't hit by a car! Nevertheless, too little too late once again. The reason it has taken me so long to write this review is because i simply couldn't! I lost a precious and loving friend and still haven't found her. For two years I haven't had any closure. Every day I kept hoping I'd see her sweet little face...... Please be very careful when you're thinking about Canine Shear Heaven for Grooming or as a Kennel for your loving family member. read more

I took my dog to Canine Shear Heaven for the first time today. The owner was very friendly and welcoming. My dog is older and I felt she understood my concerns. And best of all the groomer did a GREAT job. read more

I have been coming here for years and each of my dogs love coming to Stephanie. The dog I have now always comes home beautiful and blinged out! I have recommended them to all my friends. read more

great job on my maltese. the groomer was friendly, the extra services were thoroughly explained, the appointment was on time despite many drop offs that were simultaneous. i will definitely revisit this place. read more

Canine Shear Heaven - Pet Groomers Near Me - Asheville, North Carolina

We are here for the summer from Austin. I was so worried to take my little "monster" to a new place to get his nails done. I should not have worried. They are as nice as can be and did a great job on little Popeye. And the best part? No one got bit! I really was relieved. read more

Usually when I take my terrier for his summer groom I'll pick him up and he's pretty much shaved short, which is acceptable... I mean, the whole point of a summer cut is for him to stay cool. This time I went to Shear Heaven and I picked him up and he looks like a show dog. I was in utter aww. Impressive! read more

I brought my cat in to get his nails trimmed a bit and they were SO sweet with him and finished within 5 minutes. We were in and out the door very quickly and they have GREAT prices! Highly recommend and will most definitely be back. read more