Short and sweet: I…read moreoriginally came here to check out a 2013 Honda Accord EX-L V6 (that I wish I still bought instead.....). I ended up working with a salesperson by the name Mir. Very kind, down-to-earth guy. Due to financing issues, I wasn't able to get the Honda, but Mir took into consideration all my needs and wants in a vehicle and spotted a 2015 Subaru Legacy Limited that had it all! Long story short, I got approved for financing through an external bank of mine and brought a check to the dealership to finalize the purchase of the car sans any warranty (against my better judgment) as if it were cash. I worked with Mir throughout the entire process, keeping each other updated via text message and email, and not once was I treated unfairly, weird, nor suspect any funny business. Everyone was polite, even the manager and finance guys I worked with lol. What was justifiably strange, though, was that I got approved for financing the Subaru through Chase Bank/Auto Finance (whatever "Subaru's" primary financier is), but they wouldn't let me take the car home without putting a specific amount of money down. It was like being given your favorite piece of steak, cooked and seasoned the way you like, but wrapped in a vacuum-sealed bag that only the President can open in case of nuclear war. ... which is why I went through another bank of mine and got approved at 3.2% with $0 down. My payment is a bit out of my comfort zone, but I had extenuating circumstances at the time and the guys at the dealership did what they could with the power that they had. Even the regional manager got looped into everything, but he's a great guy. I felt like I was most absolutely taken care of, and wouldn't hesitate to recommend Mitchell Subaru for your next vehicle purchase. Also, I should take out the "short and sweet" because this was still pretty long. LOL. Thank you, Mir!

Liz P. - Went to buy used car. The one I went to originally check out was a manual. My fault. So,…read moreI was directed to another car that was taken in the day before. Ozzie raved about the car and the owner who had all maintenance at the dealership. Put down a deposit. Got a call to come and sign the paperwork. They would even send someone to my work to get it signed, so they could get the car on previous months sales. Car failed inspection - remember all service done at the dealership - It is three weeks later and I am still waiting for my deposit. All signs of a sleazy dealership.

I bought my used car from them. They were great. They got me a fantastic low loan rate- even…read morethough my credit score was low. They were fair in every bit of my dealing with them. Nick was so nice. The cars are nice. I highly recommend this company. You won't be disappointed.

I was dreading the process of buying a used car...until I met Jay. True to what my neighbors had…read moresaid about him, he made the process easy and stress free. He was patient and had us try multiple cars. He answered all of my many questions thoroughly and cheerfully. And when Jay was not available, his colleagues stepped in seamlessly. We ended up with a great fit for us at a very fair price and are very happy with the result. I recommend Jay and Canton Auto Exchange with no reservations whatsoever. It was a great experience to work with such a knowledgeable, kind and trustworthy dealer.

Every person we had contact with during our routine servicing greeted us with a hello and smile…read more This dealership has been friendly and open about any service problems, working with us to resolve the problem. They make us feel we are not just a number but real persons who purchased a family sedan or a luxury Tahoe. We will continue to purchase our next car/suv from the dealership.

Everything! As a customer for over 20 years, I was very disappointed that Phil Davidson and son Zac…read morerefused to make good on the obvious fact that the installation of the new tires broke the beads on the 2 tires that blew. I will NEVER use them again and tell everyone NOT to deal with these people who have no moral compass to accept responsibility for their actions.

Acura of Avon is a great place to buy a car. I told Monica Risco i wanted all new tires and brakes…read moreand she delivered. She went through all 182 point inspection and answered all my questions. Then she adjusted my seat and mirrors to fit me. Monica paired my phone into the radio, then programed in all my favorite stations. All the time she was working with me, I had a fresh cup of coffee and a snack. I felt very comfortable during the whole process and drove away in the RDX of my dreams. Jonathan H. from Watertown .

UPDATE - Rebecca from Avon of Acura conversation…read more Rebecca told my wife over the phone that they were not required to fix our car, even though it was still under full warranty. We informed her that they sold us a car with a leaking tire and that we expected them to fix it under the warranty. Rebeca then told my wife they would look at our car, but only if we took down our reviews first. We told them we would update our review once they fixed it, but we would not take them down. Rebecca then told my wife that they would look at the car but would hold it and not release it to us until we took the reviews down. My wife asked what would be done to the car, and Rebecca told her that nothing had been approved. Rebecca then told my wife to take our car somewhere else. We plan to file a fraud claim with the CT State Attorney since Acura of Avon refuses to honor the warranty they sold us. If you can't fix the car, don't offer the warranty. We will also file a complaint with the BBB, and anywhere else we can. DO NOT SHOP AT AVON OF ACURA FOR ANY REASON. Their warranties are fraudulent. They refuse to honor them.

What a horrible experience so please enjoy the read. They have attempted to remove my reviews so…read morethey can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well here are some screen shots where you can see that they knowingly sold a car with damage, lied about it, didn't disclose it was a theft recovery, mechanical issues as you can see from the lights on the dash, vehicle arrived with over 100 extra miles on it from when I purchased it to transport picking it up from them and more! My 2024 Nissan GTR was purchased through Hoffman Nissan with Gus as my point of contact. Rest assured he will take great care of you lol "hiding the damage and playing the I didn't know card" very well. Vehicle arrived with damage in all locations listed on the transport pick up sheet before it even arrived to me with 100 additional miles on it at pick up. Damaged components, alignment off, rims all had damage , mismatched tires (advised by Nissan not recommended as it can cause transmission issues) what do you know .... needs a transmission!!! (diagnosed by a local Nissan dealer!!) Said it was an issue prior to me owning the vehicle as diagnostic reports show it! They are liars and thieves and I have all the proof I need to take action. I have tried to contact Gus Loukus who has some how disappeared and does not answer phone calls, text or emails anymore after he made his money on the sale and Micheal Lapointe is no better! They both know what they did and how they lied and hid the damage and sold it to someone out of state to make the deal happen. Not only that they never reported by issues since August/ September of last year to the warranty claims department and let their guaranteed satisfaction warranty expire and not make a claim. A real clown show you have at this dealership and unfortunately with multiple attempts to have them stand up and resolve the problem they choose to run and hide instead of standing behind the sale and their brand. It is sad that a consumer has to get legal involved to have their vehicle repaired to the condition they were told it was in. I have attached screen shots showing that management wants to know what I want ......and my simple answer was the items not disclosed as damaged or having issues repaired or replaced. To then be ghosted and just ignored. It's sad you have to threaten with legal or social media exposure for a company to do the right thing anymore! Guess matters have to be taken to another level and I will make sure not only that this gets resolved but that no other consumer has to suffer and buy hidden garbage from your dealership! If you decide you would like to step up Hoffman and replace the parts on the vehicle you sold me with hidden damage you know where to find me. BTW it needs a transmission as well. If legal takes this claim over your bill goes up quite a bit and I won't go away. So why don't you make the right decision and take care of your customer. Step up and do the right thing. I will make it my life's mission to make sure I keep all social media options informed of this as well as potential customers thinking twice about spending a dollar with you.

Dropped my car off for bushing repair and transmission and brake fluid change normally they are…read morepretty good about keeping me updated with repairs and what's going on with my vehicle by sending me a video of what needs done or what was done on my car but this time I was extremely disappointed in the service department I called 4 different times trying to get an update date on my vehicle not one time did they call me back until 4:40 to pick my vehicle up every time I called they were on the phone with another customer I was told and some one call me back when they got a chance. At this point I was done with it. I get there at 5:10 not one of them were on the phone just sitting around. They could have had the courtesy to call me sent me a video of the work performed but no this time they didn't. I explained when I dropped my car off to reach off to the bank for payment and to let the bank know before service was done how much it was going to be for the repairs. I reached out to the bank at 1 and they said they had not heard anything about the service that was getting done.

I needed to have my battery replaced. From the conversation with the parts department, the service…read morewriters, and the final service review with the service manager Michael, I was very impressed with the level of total service that I received. I found everyone informative, professional, experienced, and most accommodating. They all had excellent attitudes and my visit was a very positive experience. Nice to see a service manager not hiding in a back office, but actively and positively involved with his customers. Bravo.

The guys at the front desk for Service need to get over themselves. Their attitude is very…read morecondescending. They need to learn how to answer questions and not act like complete know-it-alls. This is not one employee or one instance. I will take this behavior into consideration the next time I lease.

This is the third pre-owned minivan I've purchased from Mitchell Chrysler Dodge. And each time my…read moreexperience gets better. And so do the cars! As always, they were incredibly helpful in my request to completely remove the second and third row seats from the vehicle. I travel extensively with a van and work in disaster response. I need all the storage room I can get. They were very understanding and made these modifications. Thank you to everyone at Mitchell Chrysler Dodge and their service department!

Do not bother calling this dealership. Took three calls to get a call back. Called to get price…read moreto replace clutch. Simple - Standard Repair. They would not give a price without seeing the vehicle, and charging a diagnostic fee. Rather frustrating since car needs to be towed because the clutch is blown. This business practice just makes it difficult for consumers to find the best price. It would be great if everyone would boycott Auto Shops that won't give quotes for specifically requested service. Mitchell group will never sell me or my family a car or provide service. I will warn anyone who asks me, and send them to another shop.

I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days…read moreof possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle--when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership's ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn't continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues--but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It's called the K-35 Dealer Complaint Form. I'm sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don't count on transparency from this dealership. They won't tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.

This is a review of the service department…read more After filling out a service request order on the company website, within two days I was contacted back by the sales manager, who facilitated this purchase of the Acura When I test drove the car, the back up camera was on the fritz, and I mentioned it to the salesman So here I called to schedule an appointment and things are going smoothly cool nice job. Thanks for taking care of senior citizens.

The service was great he was knowledgeable with assisting me with the purchase of the car I…read moreselected to buy he helped with the financial part of the purchase I would recommend anyone who is looking to purchase a car

I have bought 3 vehicles from Lava Motors 2 since last June. I know I can be a handful and not an…read moreeasy customer but the team at Lava Motors 2 makes car buying such a straight forward and hassle free process. I have never been treated so pressure free and straight forward. I would never in a million years hesitate to buy my future cars from Zack and the Lava 2 team but also I have already referred anyone I know to go to Lava 2 for their next car or even maintenance work on their vehicles! 1000000000000000% WILL BE BACK FOR MORE CARS!!!