So, I was going to give AJ Marks four stars because the hours suck for those of us who work 9-5…read moreM-F, and because (as someone else mentioned) sometimes you walk in and feel like you're kind of standing around waiting to be acknowledged. I ended up adding that star back, because for me, the customer service at AJ Marks went above and beyond. Buckle in, bitches. I got engaged. ;) I showed up at AJ Marks with a man's pinky ring and a look of wide-eyed panic. Joe proposed (yay!) but did so with a gigantic ring that had been buried under the floorboards of a farmhouse for god knows how long. It's a cool story. I'm probably cursed now. Anyway, I didn't even know if I had a real diamond, much less what to do with it. Sean (Shaun?) took my ring and immediately set to work. He cleaned it, looked at it under under crazy techno steampunk goggle things, and then was like, "Ok this is a man's pinky ring probably from the late Victorian era when single men wore rings. The diamond is a hand-cut European diamond, but it has a couple chips." Of course, he had said late Victorian era, so I had already manifested a parasol and a bustle and not heard another word. Sean talked a lot about diamonds, because the man knows his diamonds. Eventually Lillian took over and helped me pick out a somewhat more feminine (and five sizes smaller) ring for my haunted diamond. Despite me mentioning I had a budget SIXTY TIMES bigger what we ended up spending, no one at AJ Marks pressured me to get anything other than exactly what I wanted. Joe picked up my ring, and he brought in some silver and old jewelry to trade in. Again, Sean was completely honest and upfront, and ended up giving us a great deal. Guys, my engagement ring, which should have cost us $900, ended up being virtually free thanks to AJ Marks. When it came time to get my wedding ring, I had no doubt where I would go. This time, I was designing something from scratch, but Lillian was with me the entire way. She emailed me, gave feedback, and created digital renderings to see what it would look like. Then, when my CUSTOM ring wasn't exactly what I wanted, she went to bat for me and got the company to re-make it for just a small restocking fee. Yeah, I'm sure big box jewelry stores are chomping at the bit for size 4, 2 mm, black zirconium bands. But Lillian somehow made it happen and when she finally presented me with my ring just as I envisioned, I legit got choked up. Every time I set foot into AJ Marks, they would clean my ring for free. Lillian remembered my wedding date and told me to be sure to come in beforehand for a final shine. When I expressed concern that my diamond was crooked (it wasn't), Sean took it back to his wacky machine to make sure it was up to his standards. Let me tell you, as a recently engaged person, I have spent A LOT of time reading people's engagement ring horror stories. At AJ Marks, I felt completely supported and secure. If you are looking into jewelry on Cape, I highly recommend.

I had a bunch of watches that needed batteries or straps so I bagged them up and brought them to…read moreMarks. Very helpful people had them ready the next day for a reasonable price. If I want to buy jewelry or a new watch I will check them first.

I moved back to western Massachusetts, from the Cape, and attempted to get two silver bracelets…read morecleaned. A wave bracelet and a Cape Cod bracelet, with very poor results. I called Elfstone at Mashpee Commons where I purchased them. I was told that I could send them in with money for the return postage, cleaning would be free. I am so very happy with the results. They sparkle!

Nice jewelry store in Mashpee Commons. Mostly silver jewelry but some gold. They also carry…read morewatches too from a brand name. Friendly employees and cute store. Just walked in to look around when we were in the area. Lots of merchandise.

A lot of people know Tim Lus as the The FlagMan, but one of his other gigs in his newly renovated…read moreshop is promotional displays and swag for local businesses and events. Think of all the swag that your company outsources from websites or national vendors. All of it can be from the Flagman on 28. Tim also runs two different youth sports leagues, one for flag football and another for basketball. Both of his leagues are all about getting kids away from tablets and TV's and into the fundamentals of learning a team sport. Added bonus: inside the store and upstairs is another local business, The Toy Boyz, run by Nick Whitman. They specialize is buying and selling classic merch from decades past. Toys, sports memorabilia, cards, 80's and 90's nostalgia and a ton more.

I went into this shop trying to figure out some options for my space. After a few minutes the…read moreowner came from the back and without a greeting asked me what size I was looking for. I responded that I wasn't sure yet. He then literally screamed at me: "GET OUT! Come back when you've measured. I sell very expensive rugs!" Really the oddest interaction I've ever had at a shop.

After a rocky start (mostly telephonic), had a terrific experience with a patient tutor on the…read moreintricacies and histories of an inventory too vast to take in in just one visit. Purchased a gorgeous 8x10-ish rug that looks spectacular in the living room.

We have had great experience with the folks at Crane. Our kitchen is older (renovated about 20…read moreyears ago). We had to get a new stove last year, and a fridge this week. They have good inventory, and most of all their customer service is amazing. Finding an appliance that fits in an existing space is nerve wracking, and they were so helpful. Delivery and installation guys were really professional, fast, and neat. Most of all, this is my first new stove...ever? And it's incredible!

We had a 5 yr. extended warranty through Crane for a refrigerator we bought in 2023. The service…read moredept (excellent by the way) had been out here 3 times since then. Finally, this time, he said he had done all he could for the unit and for us. All I wanted was to have it removed as soon as possible so that I could go and just buy another fridge somewhere fast (approaching a big holiday gathering). Not to be. I was frustrated and showed up at the Orleans store, spoke with the wonderful manager there, who told the service dept. and the front office as well, about my visit. Response was immediate and we are forever grateful. Have bought from them prior to this (an Amana stove) and will again. And by the way, their customers ARE very important to them.

Jake assessed our house in Harwich for an in-family sale. He was professional, reliable, and…read moreaccurate. The report was thorough. Our situation was slightly unusual and he was able to find good comparables. Thank you so much. I highly recommend.

Awful, top to bottom…read more Called them for a time sensitive appraisal. I was told that they could get it done but would call me with the price. I told Sue that I absolutely needed the appraisal for Friday for a closing and that if they could do it, I would give the go ahead for the appraisal. They called me on Tuesday to let me know the price and I put a check in the mail same day. When I called them on Thursday to inquire about the status of the appraisal, I was told in the least friendly manner Sue could muster that "we won't send out the report since we haven't received your payment." I told her the check number, the amount, when and where I mailed it, and was told that "she would look for the check tomorrow and if it came she would send the report." So even though they knew I absolutely needed the report by Friday, even though it took them until Tuesday of the same week to tell me the price at which point I sent out a check, they refused to work with me in good faith and send me the report timely. When I called and spoke with Gabrielle today, she begrudgingly told me that they could have taken a credit card over the phone but that they take a 5% extra charge for doing that. Not addressing if this is legal or not for a second, why the heck wouldn't she have mentioned this before, that I could have paid with a credit card over the phone? Why during multiple conversations about time frame and cost did she not bother to bring this up? And now they won't release my appraisal that I needed last Friday. With so many appraisal groups around, stay away from these guys and choose anyone else - besides the fact that they charge more than BOSTON companies, they refuse to be accommodating and help out their customers. Stay clear of this company. As a follow up, I just got the appraisal and this company appraised it at $100+K less than another group, Zillow, Redfin, ReMax and Trulia. As I said, use anyone else other than these guys.

He repaired my Krups coffee maker and did a great job. Would recommend him to anyone needing a…read moresmall appliance repair per his service listing.

Have now used this business multiple times. Twice he has repaired my vacuum cleaner. Another time,…read moremy high-end mixer was leaking oil. He advised the reason was very infrequent use and that if he changed the oil, it would likely happen again over time. He said it was food grade oil so using it not a problem. So, honest, fairly quick turn-around. Price seemed fair.