Lily was snappy with the older couple in front of me in line for asking basic questions, and was…read morehonestly a dick in general. She also got huffy when I asked about discounts for a hoodie with a big stain on the back, then forgot to take off the ink cartridge. How are you going to work at an athletics store and be Shaq's weight at Kevin Heart's height..

Poor attitude from multiple employees who where being rude because I wanted to buy some thing near…read morewhere there where stocking shelves.

until recently, customer service was adequate. communication was always an issue. seems to me, as…read morethe customer, I shouldn't be the one following up. Big changes in the last year. worst customer service of any local Cape vendor I deal with. I have no idea what is going on within their business, but it is not good. I have personally cancelled all of my existing orders and will never step foot in there again.

Jimmy, Sam and Rick do a great job addressing the needs of supplying sports equipment and apparel…read more I have been a long time customer through all of my sons sporting youth. They always take time to make sure you get exactly what you need. Will continue to be a frequent customer!!

I really, really used to like this store, spent thousands for hiking gear there over the last 10…read moreyears. However, I saw print, online and outside the store advertising for a 70% off sale, and went in. Not a single item was as advertised. Nothing at all for the advertised sale prices, a few, very few 30% off sale items, but nothing else. The manager had no reason why, seemed flustered by the question and quickly went outside to take the big sign by the road down. He said he had no idea there was nothing on sale. Great manager. Another employee suggested they had sent back all the other stuff that would have actually been on sale, which made no sense at all. As I said, used to love EMS, but have noticed a big decline in the customer service aspects of the company lately. I will not be going back at all. L.L. Bean will be getting my money from now on.

I am starting to really like this company. They have great products, great service, great…read moresalespeople, nice website, good sales, great return policy... we felt like we got great prices on quality stuff, and got expert help choosing the right products. Given all that good stuff, it seemed odd that they couldn't order the shoe sizes we wanted, that they didn't have on hand, and pick them up in the store... we had to go home, go online to their website, and order them from there to our house. We would have rather just come back to the store to pick them up, but apparently you can only do instore pickup on items that the store already has in stock.

I previously wrote a review that was two stars. That score was based on a new bicycle purchase that…read morehas hydraulic brakes. The brakes failed to operate correctly because I'm big and didn't know that both calipers needed to be used when braking. Similar to the stress of mountain biking. I was never educated about this and had a costly repair. Jeff called me today to tell me that he was sorry about missing this detail during my purchase. He offered to reimburse me for the repair. Jeff was great on the phone and I'm so grateful for that. Five stars now!! I didn't accept the reimbursement offer, this is a skilled bike shop that will continue to have my business. Best, John Cashman

I needed to get my bike repaired and I didn't have a vehicle that could get it to a bike shop…read more They are the only ones in the area that offer a pickup and delivery service. I called on Monday they came promptly Tuesday, picked up my bike took it to their shop, repaired it and brought it back the same day. Great service!

Paid $80 for a quart of paint and asked the clerk to shake it. She initially said she couldn't as…read morethere were only two people on. We offered to do it ourselves and she finally agreed. There was no one in the store...

Staff is exceptional, selection is fantastic and prices are fair…read more I will repeat the first one so we are clear, staff is exceptional. Love that place!

Unless Target in general is just going downhill, which I believe it might be, this is by far the…read moreworst Target I've been into. The staff were nice, but it didn't seem like there were even close to enough. Nothing stocked.

Way too small and understocked. People shooting up in the bathrooms (why else would I hear a metal…read morespoon hitting the floor?), Few registers open, place is a hot, cramped mess. Give it a miss.

For a small store it has everything that you could possibly want to go fishing. Friendly and…read moreknowledgeable owner. The best store I've ever been to for fishing gear. Thanks for being here.

I'm not one to write reviews but this store is a must see. It offers all of the fishing…read morenecessities, great local fishing knowledge, and that old Cape Cod charm. It's got to be locally owned proudly displays anglers and their prized catches on the wall. The service is great and I just had to get one of their sweatshirts as a souvenir!! Don't miss this one if you're seeking a true Cape Cod salty experience.

Came in to get skis for our upcoming trip. I must come in at wrong time because the young man…read moreworking was by himself and seemed to be multi-tasking with a customer, phone calls and us. I filled out the rental waiver and he said he would get some help. No one helped and we left after 15 minutes of him on the phone. I don't know who is running the place now, but two thumbs down. This place used to be the place to get skis. Not anymore, just save yourself some money and get them at the mountain.

This is where they keep all the items that the 99% aren't supposed to know about. If prices concern…read moreyou, don't go in to see the good stuff-the really good stuff. Id like to only wear things from here, but my suitcase can only take so much...

Very grateful that during the pandemic, this Cape Cod staple is open for business. They are very…read moreclean, practicing social distancing, touchless transactions, sanitizer at check out, no crowds. This is my favorite place on the Cape to buy good quality Cape Cod merchandise. I have been coming here for 20 plus years, and the owner is always nice to customers. The prices are great, and what I like the most is the quality of the hats, hoodies, t shirts, sweat shirts. A lot of the items I purchased years ago still look amazing, and lasts for years. Be prepared to be wowed at all the various sweat shirts. They also have Martha's Vineyard, and Nantucket merchandise. Excellent shopping experience, and always a must visit when on the Cape! Perfect place to buy souvenirs for the entire family. They now have a website, and ship worldwide!

We stumbled on this place while walking around. From the outside, it looks like another big bright…read moretouristy t-shirt spot but we decided to look since my wife was looking for a rain jacket. We found a very nice name brand one (others in our group complimented it) for an extremely cheap price. Yeah, a lot of their stuff is touristy but you can also find good bargains here.