Time Palace Jewelers

Baxter's is by far the best jeweler! Paul has helped us a few times, spending time with us and…read moremaking sure we could get our repairs done in a very timely manner. When they clean my rings, they sparkle like new! Mike has also been most helpful. Not only is it absolutely beautiful with amazing pieces, but they make you feel like a valued customer every time! I wouldn't go anywhere else!

Here from out of town for a short time and just needed my rings buffed and replated. Have had this…read moredone at a couple other jewelers in the past but this jeweler blew me away in their customer service, quality, and efficiency. If I was staying in Rhode Island long term this would certainly be my new jeweler!

Chief's Discount Jewelry

(29 reviews)

HIDDEN JEM!!!!! I knew this jewelry store since I was a kid and they are still fixing broken…read morejewelry, watches, and other things right in front of you!! New and some used jewelry available for purchase and the prices are great!! Getting engaged well let me tell you Jared may have more but they don't have the same feeling you get from someone who has been in business for as many years as they have and with so much repeat business!!!!! Go check out this shop you can thank me later!

I've been going to Cheifs for over 5 years. Dave has always been there to help me. The prices are…read moreamazing. I've had a lot of jewelry fixed there. I also purchased different kinds of jewelry. The service cannot be beat. Thank you David for always being there when I need you.

Tebeca Jewelers

3.2

(9 reviews)

I have a vintage pink pearl necklace that I love. Years ago, my grandson pulled on them and they…read morebroke, sending beads everywhere. I retrieved as many as I could. These wonderful people restrung the pearls and I still wear them 12 years later. I have some new things to bring to them and have confidence that they will do whatever they can to repair what I have.

I can't say enough about Tebeca Jewelers. I lost a diamond in my wedding band. I was so anxious and…read morenervous about where to bring it and about leaving it with someone. I asked for recommendations on Facebook and this was one of the suggestions. After a lot of research and reading reviews, I chose to go to Tebeca. I couldn't be happier with my decision to do so!!!! The owner is so nice, she made me feel very comfortable leaving my ring with her. When I picked it up a couple of days later, I couldn't believe how beautiful and perfect it looked!!!

Hannoush Jewelers

4.6

(16 reviews)

Great and knowledgeable staff and a huge plus there is an onsite jeweler there daily with an open…read moretransparent window. Love the security of leaving my pieces to be worked on with this peace of mind.

They sell watches, which they claim to have in stock, but have to source from the company. Promised…read more2-3 days processing and priority shipping. It's been weeks and I have still not received even a tracking number. When you call for customer support service, you are met with an AI and cannot get through to a real person. They refuse to answer emails. I would never do business here again.

Stencel Jewelers

(12 reviews)

The most generous and helpful family. Thomas, Katrina and their son make you feel so comfortable…read more My husband needed a new wedding band and I was looking for a new diamond ring. Thomas designed and made a ring for me that was beyond my dreams. Anyone looking for any type of jewelry or repairs this is the place for you. You'll never need to go anywhere else.

This is the best jewelry repair around. I had my watch repaired in under a minute! Excellent…read moreservice.

Yepremian Jewelers

3.9

(15 reviews)

Told me 1 week to fix my earrings but left me hanging for 10 days and didn't work on my items until…read moreI said i was going elsewhere that is cheaper and won't lie about the time it takes to get done. Save yourself the time and money

I walked in and the short older woman took one look at me in sweats and regular Lands End jacket…read moreand she yelled something I didn't recognize and quickly left to the back - no one else was in the store at the time. A msn comes out and I explained I wanted to replace the center stone on a vintage ring and I believed they had experience with old pieces. He looked at it and said it would cost couple of hundred dollars for a sapphire or something similar; I said ok, however I explained that I was thinking about a particular gemstone. He said he would get back to me and and wrote my name and number on the tiny flip page calendar on the desk. Not the best way to treat a potential customer - but needless to say, no one ever got back to me. As I was leaving three women who were not a person of color, walked in and the short older woman emerged from the back and eagerly went to help them. Way to discriminate- just don't bother! Un-American

M.R.T. Jewelers

4.4

(42 reviews)

This place is great! My husband brought a pair of his great aunt's ruby earring here in 2012 to…read moremake into an engagement ring. They did a great job helping him select a diamond and to design the ring. I also got my wedding band at MRT's. It's a great local shop! My mother-in-law's wedding and engagement rings are actually also from here. What has impressed me most about MRT's is their customer service. When one of the tiny rubies fell out of my wedding band early on, they fixed it for free. More recently, I decided to get the wedding band and engagement ring fused together, so that they wouldn't rub together (the side wall of the wedding band was thinning from rubbing). I currently live in California and the price quote I got here for thickening the side walls and fusing the two rings together was $200 more expensive than the quote MRT's gave me. When I took the ring to MRT's, they gave me a price quote based on the time and materials to fix the ring. When they realized later it would take more time to fix the ring than expected, they kept the original price quote, rather than raising it, despite it taking more labor. I just received my rings in the mail from them and am thrilled with the result!

Great and accommodating staff in a shop where beautiful, well-made, and classic as well as…read morenewer-style jewelry pieces are for sale and where they can also be professionally adjusted for size and repairs when necessary. I have been a client for decades and wouldn't trust any other shop with my most precious jewelry pieces-- and, BTW, I come from one of Rhode Island's oldest and respected costume jewelry families. M.A.Sorrentino

Robert's Clock Shop

(3 reviews)

They have had a clock of mine for the better part of a year and every time I call "it's almost…read moreready". Now no one answers the phone and the message box is full.

These guys converted an old industrial electric clock to battery-powered for me. They did a great…read morejob, included a 1 year warranty, and were also incredibly reasonably priced!

Delman Watch Services

(39 reviews)

Came here with my fam looking for a Rolex and the service was great, the owner is really nice and…read moregot right to the point. We ended up making a purchase and we were very satisfied.

I brought a Grand Seiko watch in that was losing a bit more time than it should. They serviced the…read morewatch in record time which was a bit suspect to me. I got the watch back and even though I asked for a polish (cap gold) that didn't seem to happen. I asked when they called for me to pick up the watch. The response was "I think he did what he could". Odd response it is gold it will polish beautifully but nope. Here is where it gets interesting. I wore the watch for about a week. I also wore a Chronoswiss on my other wrist. The Chronoswiss lost no time in a week. The Grand Seiko lost more than 20 min in a week after just being fully serviced at a very premium price. I called and again I got a less than friendly response and a "well bring it in and they will look at it and decide if they will do anything". Seriously? I paid for service and what I actually got was a cheap $8 watch band for $50 and a plastic crystal and they did nothing else to the watch. I did not want to drive an hour and a half to drop the watch off and it is in the opposite direction of work. This watch should be losing seconds in a week not a healthy part of an hour. I brought the watch to my local jeweler who sends them out to a watch maker. I got it back and sure enough it was not cleaned nor adjusted at all by Delman. I gave the jeweler instruction to get very specific feedback from the watch maker. I wanted to be sure it was not my fault like it got moisture in it since I wore it all week. He said it needed a good cleaning and proper lubrication, and he said there was no evidence of moisture. I just simply got taken or they are just incompetent. Either way I will not use them again. I am a collector and have watches serviced at least a dozen times a year. I have never been treated as rudely or had such poor results from a true watch maker in my life. I read through a few reviews as I was typing this. It seems like if you just have a quartz watch that needs a battery, they can do that and then you will leave 5 stars. That sort of also rings as unusual. Who leaves a review about a battery change? Know who else can change a watch battery the 16-year-old kid in the mall kiosk. If you are a watch collector and enthusiast and you know watches and their service, you will notice there is something not right here. They are rude from the start, and it goes downhill from there. I do not believe they are trained watch makers or they just are scammers. There is no other way to explain my experience that I can come up with.

Hannoush Jewelers

4.6

(16 reviews)

Great and knowledgeable staff and a huge plus there is an onsite jeweler there daily with an open…read moretransparent window. Love the security of leaving my pieces to be worked on with this peace of mind.

They sell watches, which they claim to have in stock, but have to source from the company. Promised…read more2-3 days processing and priority shipping. It's been weeks and I have still not received even a tracking number. When you call for customer support service, you are met with an AI and cannot get through to a real person. They refuse to answer emails. I would never do business here again.

Gabrielles

(1 review)

I was able to come to Gabrielle's and get my watch repaired / Resized in matter of 10 minutes. She…read morewas so nice!! it's hard to find a watch repair place anywhere that does things quickly and efficiently without it being super pricey. I appreciate her!

Chief's Discount Jewelry

(29 reviews)

HIDDEN JEM!!!!! I knew this jewelry store since I was a kid and they are still fixing broken…read morejewelry, watches, and other things right in front of you!! New and some used jewelry available for purchase and the prices are great!! Getting engaged well let me tell you Jared may have more but they don't have the same feeling you get from someone who has been in business for as many years as they have and with so much repeat business!!!!! Go check out this shop you can thank me later!

I've been going to Cheifs for over 5 years. Dave has always been there to help me. The prices are…read moreamazing. I've had a lot of jewelry fixed there. I also purchased different kinds of jewelry. The service cannot be beat. Thank you David for always being there when I need you.

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6 reviews that are not currently recommended

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Alan S.

0

3

0

1 year ago

Had an oddball service need to clean and lube two pairs of jeweled bearings used in a professional tape recorder's scrape flutter filter; not your everyday jeweler's service request! But Richard was very much up for the task and did a stellar job of ultrasonic cleaning and then lubing these small jeweled bearings! Although a bit difficult to locate, a single door entrance to the right of a Subway sandwich shop, WE WOULD HIGHLY RECOMMEND THIS JEWELER to service, maintain and repair just about any timepiece, clock, or jeweled bearing device! This jeweler also does metal laser engraving, and is carrying on nearly a 100 year family tradition of timekeeper sales and maintenance. read more

Ace A.

0

4

0

3 years ago

I recently had the most wonderful experience with Time Palace Jewelers. I had a clock that three other places failed to fix, but Richard, the owner, took on the challenge and exceeded all my expectations. Not only was he able to restore my precious clock, but he did so with such professionalism and expertise. It's evident that Richard genuinely cares about his craft and his customers. I was treated with respect, and the service I received was second to none. If you have any jewelry or timepiece needs, I wholeheartedly recommend Time Palace Jewelers. Kudos to Richard and his team for their exceptional work and dedication! read more

Masuda K.

0

3

0

3 years ago

I had a wonderful experience at this newly opened watch and jewelry repair shop. The team here is not only skilled but also very accommodating. I needed a quick repair on my favorite wristwatch, and they had it fixed in no time. Additionally, they engraved a special message on a bracelet for my daughter's birthday,and it turned out beautifully. I highly recommend their services to anyone in need of watch, clock, or jewelry repair. read more

Tj A.

79

26

9

3 years ago

With a busy lifestyle I was able to find fast and reliable watch store right next to the airport! Walked in and had 3 of my watches battery replaced right infront of me! Highly recommended read more

Judith

0

1

0

2 years ago

So nice to hear the chimes on my grandfather clock again. Richard was prompt, efficient, very knowledgeable and did a great job for a reasonable price. I would highly recomend him. Judie A read more

Dave K.

0

3

0

6 months ago

Poor customer service, whtch out if he gets a chance he will screw you too! Beware, lies and cheats are customary, don;t bend-ova you'll get porked, but real good!!! read more

Time Palace Jewelers - watch_repair - Updated July 2026

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Delman Watch Services

(39 reviews)

Came here with my fam looking for a Rolex and the service was great, the owner is really nice and…read moregot right to the point. We ended up making a purchase and we were very satisfied.

I brought a Grand Seiko watch in that was losing a bit more time than it should. They serviced the…read morewatch in record time which was a bit suspect to me. I got the watch back and even though I asked for a polish (cap gold) that didn't seem to happen. I asked when they called for me to pick up the watch. The response was "I think he did what he could". Odd response it is gold it will polish beautifully but nope. Here is where it gets interesting. I wore the watch for about a week. I also wore a Chronoswiss on my other wrist. The Chronoswiss lost no time in a week. The Grand Seiko lost more than 20 min in a week after just being fully serviced at a very premium price. I called and again I got a less than friendly response and a "well bring it in and they will look at it and decide if they will do anything". Seriously? I paid for service and what I actually got was a cheap $8 watch band for $50 and a plastic crystal and they did nothing else to the watch. I did not want to drive an hour and a half to drop the watch off and it is in the opposite direction of work. This watch should be losing seconds in a week not a healthy part of an hour. I brought the watch to my local jeweler who sends them out to a watch maker. I got it back and sure enough it was not cleaned nor adjusted at all by Delman. I gave the jeweler instruction to get very specific feedback from the watch maker. I wanted to be sure it was not my fault like it got moisture in it since I wore it all week. He said it needed a good cleaning and proper lubrication, and he said there was no evidence of moisture. I just simply got taken or they are just incompetent. Either way I will not use them again. I am a collector and have watches serviced at least a dozen times a year. I have never been treated as rudely or had such poor results from a true watch maker in my life. I read through a few reviews as I was typing this. It seems like if you just have a quartz watch that needs a battery, they can do that and then you will leave 5 stars. That sort of also rings as unusual. Who leaves a review about a battery change? Know who else can change a watch battery the 16-year-old kid in the mall kiosk. If you are a watch collector and enthusiast and you know watches and their service, you will notice there is something not right here. They are rude from the start, and it goes downhill from there. I do not believe they are trained watch makers or they just are scammers. There is no other way to explain my experience that I can come up with.

RI Watch Service Center

3.2

(16 reviews)

Amazing service, I was able to have my watch fitted fast, amazing customer service! I will truly be…read moreback for more help on watches!

Today was the first time I went here to get a watch battery. It was an old watch which belongs to…read moremy father. The watch repair person told me it was 10 dollars to replace a battery which was normal to me. After opening the watch we found out there were 3 batteries, but only one was needed to function for time keeping. She helped save me money, because it was an old watch and my father is 76 and just wants the watch to run. She was professional and efficient. I was also glad that she accepted credit cards. I'll be back for watch batteries.

Saltzman's Watches Newport

(11 reviews)

Top notch quick service for fixing a problem with my watch and replacing the battery. Highly…read morerecommend

Always stop here when visit Thames St for tourist shopping. Charlie and Rich provided great service…read morewith knowledgeable explanation of how to work timepieces/watches. Proper sizing was also ensured before leaving with purchases. High end values/prices for high end watches so be prepared to live the soft life and pay big for a quality timepiece. Otherwise, stick to your Aople Watch

Caron Jewelers

3.4

(5 reviews)

Had my Omega watch fixed here after taking it to a large retailer in New York City that said it…read morewould take up to three months to get it back. The last time it took double that. So I stopped into Caron they told me what needed to be repaired ordered the parts and two weeks later I had my watch back. The service was excellent and the cost was extremely reasonable. I just dropped off my wives watch and they are going to restore it. Wonderful experience!

I needed a necklace fixed quickly that had great sentimental value. At the time, the person who…read moredoes repairs was out of the store so I left the necklace there and figured it would be a few days before I heard anything. I received a call back within an hour saying it was being worked on and to come by and pick it up. That was outstanding service and my son was able to take it to college with him!!

Christian Jewelers

4.7

(27 reviews)

My ring lost a small diamond on the band. We came specifically here because the place my husband…read morebought the ring sends out for repairs. I wanted in house! With no chance of it going in the mail and also I knew who was working on my ring. They gave us a quote right away and had it finished within 2 days. It came back shiny and clean and they give you a little jewelry cleaner with their info on it in your bag. I would go no where else for any more repairs. I can't even tell which diamond was replaced , it's seamless.

Very knowledgeable and efficient family business. I was given great advice on how to resize my…read morerings and cost options when I developed a random allergy to my bands. I appreciate the lack of pressure to make such a big decision, and willingness to educate me. Will return.

Ephraim Doumato Jewelers

(23 reviews)

•$$$$

I don't even know where to start.. my husband and I have now been coming here for YEARS. This is a…read morefamily owned business - jeweler on site - this place is immaculate. When you walk in you will instantly be blown away by how beautiful the store is in general (and I'm not even talking about the jewelry yet!) Everyone there is great. Friendly, knowledgeable , trustworthy and caring. They will go above and beyond to make sure you are 100% happy. Now we have purchased everything from engagement/wedding rings, to men's jewelry, everyday wear, special occasions and some children's jewelry as well so no matter what you are looking for, they have it !

Outstanding. I was clueless walking in there for an engagement ring. They were helpful, honest and…read moreempathetic. The ring is gorgeous at a very fair price!

DaSilva Jewelry Design

(3 reviews)

Very poor customer service. Promised me an appraisal every week for 2 months. Each time we spoke he…read moresaid he would have it in the next day or two. After a month, since he never sent it, I asked him to just give me a reasonable time frame. Once again he said in 2 days and once again it was never received. If you can't do something for a customer you need to let them know and not string them along - it's just common sense and good business.

First.... I don't know anything about diamonds but my fiancé does and she loves it. Joe was…read morepatient, informative, and accommodating throughout all of my indecision. With my crazy work schedule Joe was super accommodating opening up the store despite his publish business hours. This will be the only engagement ring I buy but now that I'm getting married certainly won't be the last piece of jewelry; and Joe will be our jeweler.

Chief's Discount Jewelry

(29 reviews)

HIDDEN JEM!!!!! I knew this jewelry store since I was a kid and they are still fixing broken…read morejewelry, watches, and other things right in front of you!! New and some used jewelry available for purchase and the prices are great!! Getting engaged well let me tell you Jared may have more but they don't have the same feeling you get from someone who has been in business for as many years as they have and with so much repeat business!!!!! Go check out this shop you can thank me later!

I've been going to Cheifs for over 5 years. Dave has always been there to help me. The prices are…read moreamazing. I've had a lot of jewelry fixed there. I also purchased different kinds of jewelry. The service cannot be beat. Thank you David for always being there when I need you.

Gorman Clocks

3.0

(8 reviews)

Shady operation, quotes one amount, then totally different, way more once he arrived, then took my…read moreclock, returned it and charged $150 for driving out here, never mentioned it before, keep away from this clown and his circus.

Great shop and the owners were super nice to chat with! The clocks were gorgeous and we loved all…read moreof the nautical items

Stencel Jewelers

(12 reviews)