Would not recommend unfortunately as I requested an annual service maintenance on my Navien combi…read moreboiler that according to the manufacturer requires a flushing of the domestic hot water and the heating side and was told it didn't need it. I called Navien and of course it needs it to keep the warranty. Another issue too.

Monon-moy Mechanical was on the high side of quotes we received…read more We appreciated the time they spent looking at the job, but we did give the job to another contractor.

I received a very pleasant call yesterday regarding my last service visit. I had a follow up visit…read moretoday and the entire system was rechecked. Riley did a great job! I now have the assurance that the system is ready for whatever weather comes our way. Thank you South Shore Plumbing and Heating.

Needed to take of some heating issues at a second location. Had such a great experience I called…read moreagain. They answered the phone saying hi (name), do you need service at (last location they had serviced). Who are these people - do they not know they are on the Cape were getting any kind of call back is a rarity? Same drill as last time in terms of service from Colin, Lamarr and Patrick. This time they installed a split. Walked me through the options of where to locate it, made sure to go through all the settings with the remote. Cleaned-up before they left. Talked me through maintenance issues and how to save money. WOW. These guys really know how to provide service.

Unprofessional and disorganized - they lost my check and confused my account with another…read morecustomer's name - took over a year to sort it out.

Wish there was a "zero stars" option…read more Terrible customer service. Rude & abusive staff from technicians to head of finance. I just got off the phone w/ that guy. They sent me a bill "120 days past due" for a preventative maintence contract I never established. His explanation was that the contract is w/ the address... not the owner...? How does an address start a contract.. & how, then, was the bill/acct in my name, if the contract was with the previous owner? He spoke over me the entire conversation. Could not get one full sentence out... then had the audacity, after I finally got a few words out to say ".. well, if you had just said that in the beginning..." Very rude, ignorant man. Previous incidents had left me frustrated, but I was a renter at the time & had no control over the choice of service provider. One tech showed up 2 hours AFTER the four hour window I had been given for the appt & then became verbally abusive with me bc I said it was too late & I was on my way out the door. I called the office & didn't even lodge any kind of complaint, just asked that that particular tech not be assigned to my address again. The woman said she would make a note on the acct. He was sent again, the following week. Laughed at me, when I expressed surprise he was there. When I called the office, the woman denied that anyone there would agree to such a note & didn't care about the poor treatment. Simply said techs are assigned according to the job & availability, period. Another tech appeared to have a psychotic break in my basement during a simple preventative maintence call (ordered by the previous owner). He was down there banging & clanging things, LOUDLY swearing & yelling at himself & the heating unit. I had told him on the way in that there was a 3rd shift worker sleeping in the house & asked him, to the best of his ability, to keep noise to a minimum. It sounded like he was fighting w/ someone & throwing things. I went down to inquire & he was spiraling out, literally tantruming. Said he broke a part & he'd have to come back. When he did, the same behavior continued. I was so concerned, I haven't allowed anyone from their company in my home since... & certainly never will again. When I've shared this w/ other community members, they say things like, "Yeah, they've really gone down hill." I've had dealings w/ them for over 15 years. I've never seen anything BUT poor service & performance... & deplorable customer relations across the board.

Avoid Murphy's HVAC on Cape Cod…read more Last year I used them for a routine annual HVAC cleaning and check-up. During the service they claimed a valve had a very slow leak because it "wasn't brazed properly." That valve had never been a problem before, but I agreed to their recommendation to replace it. They ordered the wrong part. After disconnecting the old valve they realized the mistake and left my entire system offline. I immediately told them I needed the correct part ordered overnight. It is common sense and practice for a company to look at the part and make sure it's correct before disconnecting the system. Instead they delayed for several days without even placing the order, forced me to keep calling, and claimed it would take about a week. I fired them, another company ordered the part overnight and installed it properly for less while doing a better job. A warning about their membership: it is a complete scam. After I canceled and was unenrolled last year, they still tried to charge me the annual membership fee again this year. The $175 charge only failed because I had changed my card number. The office was completely unapologetic about knocking my HVAC offline and wouldn't order the replacement part overnight. This company is completely unreliable .

Unresponsive, Unprofessional and Lazy. The scheduling coordinator is rude, abrupt and unhelpful,…read morerarely answering the phone and never returning messages.

People talk a lot about giving 110%, which is really stupid. By definition, 100% is everything a…read moreperson or company has to give. Some have more than others. However, what you get compared to what you hope or expect can be way over or under. Expectations and hopes are limitless. In this case, the service was way more than I expected. In fact I can not imagine anything they could have done better. On top of all that, the price was less than a quote I got from my previous HVAC guy and Local HVAC was able to respond faster on a failed A/C system in 90 degree weather.

Brian responded same day and came out cleaned the AC units and said I didn't need any refrigerant…read more I had him replace my hot water recirculating pump and now it is so quiet. I am so glad I found this locally owned company! He was very honest with the price and I would always call him for any AC/Heat and plumbing issues!

I had a small (but urgent) job the first week of the summer and Old School got back to me right…read moreaway, showed up the next morning, completed the job quickly, and charged me a very reasonable price!

I had an issue with my HVAC unit. Very responsive and honest. Price was reasonable and issue was…read morequickly resolved. Will definitely use them again.

Emergency service call made for burst pipe . Technician on call was Bryan and he was here within 14…read moreminutes from my phone call. Thanks to a wonderful company.

These folks were very responsive to my request for replacing my entire hivac system,…read moreThey did quick efficient work and cleaned up well after finishing the installation. Competitively priced. I would recommend and use them again myself,

Ken & his people were wonderful! Gave us a reasonable quote and when we decided to go with them…read morethey scheduled the install (indirect water heater system) the very next day! They showed up when they said they would and completed the job in 4 1/2 hours! Clean up was perfect! Ken wouldn't take the entire amount we owed him until he was sure there were no problems! So lucky we went with them! We had some, not quite professional, companies who were annoyed that we didn't choose them and even asked us to send them Ken's quote!!! Nope, not going to happen!

Almost 3 years ago Cape Cod Mechanical did a great job installing two new boilers in my parent's…read morehome and in a rental I have in Sandwich. My dad called Cape Cod Mechanical last year & had the boiler cleaned (I paid for it). My regular tech cleaned the boiler today and asked why I had never had it cleaned the boiler since it was installed? I was puzzled & explained it was just done last year! He showed me how a copper pipe ran over the heat chamber and would have to be removed to clean it... and it had never been done. When he opened up the boiler it was a mess. Full of soot because it hadn't been cleaned and the wrong nozzle had been installed increasing soot and oil consumption. Very disappointed. I'd like my money back for last years cleaning.

As a Retired 40 year Cpm and Residential Property Manager, have a great relationship with Braga…read morePlumbing for many years. Installed both boilers in our home. Their service techs well educated and quickly diagnosis any problem. They excel in Navien Service, they will get Navien directly on the phone if and when needed. We would not use another Heating or Plumbing Contractor in our home. There the best in all areas....

Unfortunately these guys still need to attend to more schooling, poor workmanship and call back…read moreafter call back and still can get it fixed correctly, do your research and hire a well established professional Hvac company

Bob hardworking and conscientious. I recommend RLF for any HVAC project…read more Was quick to replace our failed unit during the busy summer months.

Bob knows his stuff!!! ; stays with it until it is properly repaired. What more can I sayread more