No communication. Two months later and the problem had yet to be resolved. Tried to make contact…read moremultiple times and received multiple excuses. Finally made contact that the part was in to schedule service. Then they refused to service the device because they failed to keep proper records and our receipt proof of purchase wasn't enough. Would never ever recommend this place to anyone!!!

Brought in a beloved older gaming desktop. I expect the experience I had here is similar to many…read moreothers. Was told the issue with it was the motherboard, gave the okay to replace it. Then was told it was the cpu, gave the okay to replace it and paid for it before it was ordered. Meanwhile, months are passing. Every time I called the shop, was told there was no one to talk to about what was going on, and to not call. When I came into the shop, owner wasn't there, was told not to come in, that they will call. I gave them a chance to follow through on this, but weeks would pass. They never called me once. After giving them a chance to "call me back" a couple of times and they never did over more than a week, I began coming in and calling despite their protests. A couple of times got attitude from the person at the counter because I hadn't "paid for anything yet," though I had paid for the cpu before it was even ordered (got endless excuses to how that part hadn't come in yet, etc etc- that took weeks on its own) but what was there to pay for? The computer wasn't even fixed yet. Also, any time I talked to the owner at all, all she did was complain about her life and acted like I was being unreasonable towards her to be "hassling" her so much. She had every excuse in the book, no matter how ridiculous the situation. It was either, "My life is so hard and filled with drama right now, give me a break," or, "The part won't come in," "DOS won't update," "Not sure if this is compatible," etc etc. More months passed, I just wanted my computer back. They, of course, have the, "You have to pay $125 fee to get your computer back," policy. So I knew that if I wanted my computer back, on top of paying for the parts to be put in the computer (that I'd already paid for) I'd have to pay a fee just to get it out of there... Even though it doesn't work. I hung on with the hopes that she really would fix it. EIGHT MONTHS LATER (not an exaggeration) I came in and said, "Just give me the computer." Owner, the lady, told me it was fixed. I watched it turn on, but didn't even care if it was a lie or not, I just wanted my computer. I took it home, turned it on. It crashes within minutes. It won't turn on. She never fixed it. It was a complete lie and she knew it when I picked the computer up. I wanted to sue in small claims, but she gave me no paperwork on anything except the vaugest details, nothing proving what I'd paid for, or, more importantly, how long my computer was trapped in her shop. I went back, hoping she wouldn't be there (usually never is) to talk to the man at the counter, to ask for a receipt that showed 1) What I'd paid for and 2) How long the computer was in the shop. I'm sure they knew I was planning to sue, because I was given a sheet showing none of these details. When I, again, specified that I wanted a receipt that specified these details, I was told the sheet already showed everything I needed. It had only the date that I picked up the computer. This shop is absolute and total garbage. I didn't sue because I didn't have anything to prove what happened (other than dates for when payments came out of my bank to Monster Computers.) I probably could have made a case with that, but, disgusted and just wanting to be done with Monster Computers forever, I ate the loss. I'm here to warn you all. Deserves negative stars.

My husband received great support, service with meticulous care and insightful advice after…read moreexperiencing being a victim of being hacked by a malicious hacker who stole and claimed to be from the Federal Trade Commission.

I purchased a MSI 16" Vector laptop from Silver Knight PC. After 3 uses within a month problems…read morebegan. Eventually the computer locked up, I moved to Lealand (90 miles away) in the meantime and brought my computer on a Saturday when the store should be open. The website was not updated but a note on the door said they were closed. That was issue #1 with unprofessionalism. My second issue was that Silver Knight sends warrantied laptops back to the factory. Silver Knight cannot perform warrantied services on MSI equipment they sell. The problem was a day 1 issue with a RAM bank. MSI in the process of diagnosing a simple RAM issue wiped my disk clean. Basically, I brought a computer I purchased there for warrantied service and it was returned to me completely useless. I have been going through a laborious process to return the computer to a minimal level of usefulness. I would not purchase MSI computers and I would not recommend them for IT support.

I was impressed by the honesty of this business. I took an HP Omni tablet to be repaired and…read morealthough the tablet gave them a hard time, they were honest about everything and gave me the $50 back. The $50 would have been for a simple fix/update, but the tablet was not a simple update. I appreciate any company that is still honest, communicates with their customers and is honest with them. Coincidentally, they are next door to a business that I patronized a few years ago that could take a cue from "The Affordable Geek" on honesty and good customer relations.

$800 is what they charged me to fix my computer. I could've bought another one for that price. Took…read moreover a week,and they removed all the software that originally came with it. When I went to pick up my computer, the entire place reeked of Marijuana. The 2 young boys behind the counter were stoned and made no attempt to cover it up. I said something about the smell,and that I was getting a contact buzz to these guys....they just laughed, like it was nothing. NEVER GOING BACK THERE AGAIN!

Service is great. Selection is great. Overall the value is OUTSTANDING. I just bought a new Roku…read moretv, and boy I'm a happy camper. Value in Bestbuy is non- negotiable. PERIOD. I like my overall experience in my purchases. Thank you guys for making my day awesome. Employees are motivated and friendly.

If you've ever wanted to feel like Indiana Jones searching for a lost artifact, just try buying a…read morepair of Beats headphones at this Best Buy. We walked in at 6:15 PM, were greeted, and told someone would help us shortly. Cool. The worker even called on the radio--solid start. Then, time slowed to a crawl. After 7-8 minutes of standing there like NPCs in an abandoned video game, we checked back in. Again, the radio call: "Those two gentlemen still need assistance with those Beats." We foolishly believed this would summon help. 10 minutes pass. Nothing. The store might as well have been a haunted house at this point. Then, a guy from car audio appears like a wandering side quest character: "Y'all need help?" We say yes, thinking our saga is over. "I'll get someone over here in a minute." Spoiler alert: He did not. Another 10 minutes pass. We finally ask for a manager, who--shockingly--solves the mystery of "Who Holds the Sacred Key to the Headphones Case?" And just like that, the lock is opened, and the treasure is ours! It only took 30 minutes and $130 plus tax. Moral of the story? If you want headphones from this Best Buy, pack a snack and a survival kit.

terrible customer service, had taken 6 months for a computer repair and it's always an excuse. buy…read moreelsewhere

From the owner: Looking for a gaming PC in Fayetteville, NC or custom PC near Fort Liberty? Sirius Power PC…read moreFayetteville builds custom gaming PCs, prebuilt systems, and handles computer repair, laptop repair, hardware upgrades, and Windows installs. Serving Fayetteville, Fort Liberty, Hope Mills, Spring Lake, and Cumberland County, we use AMD, Intel, NVIDIA, and ASUS components for maximum reliability. Backed by a Free Consultation, 3-Year Labor Warranty, and Lifetime Tech Support, we’re your local experts for gaming PCs, PC repairs, and performance upgrades done right

Awesome help / repair of my laptop. Professional and prompt service…read more Thank you for the repair

All I wanted was some advise and tips for building a new pc for my wife and Dodd was way more…read morehelpful than I could have hoped for. Thank you so much. My wife's and my PC are in need of some major upgrades and you sir, will be our go-to for sure. Thank you again.

Scammers! After I called Carlos out he wanted to fist fight!…read morePaied in full then claimed needed more parts without asking me then come to find out the extra was never needed or changed

So I had a broken Xbox and Nintendo switch and I turned them in on Friday and got them back on…read moreMonday like nothing had ever happened to them and is was so much cheaper than buying a new one and every one there was super nice and if you got something that is broken bring it to them and you're get it back like it was just taken out of the box

Awesome place. Fixed my phone really quickly. Very professional. The price was very reasonable…read morecompared to other places.

Stopped in to get phone button replacement, phone wouldn't boot up, got there when they opened over…read morethe weekend. First open sign was on but door locked, soon as I pulled the locked door the young man came out and unlocked the door along with a lady who was behind me, the young man looked at the phone and told me if I knew the age of the phone and said it was five years old. The store phone was ringing off the hook and the associate was not thrilled at all. The lady behind me said you need more help or someone to answer the phone, he replied "the boss is a cheap ass" that put à damper on things, then he told me there was nothing to do and to buy a new phone as it's cheaper than the replacement. 150 for the repair is cheaper than a 500 dollar new phone, Yeah.. time to leave... The last time I was in that location for a broken screen there was no issue the older gentleman who was there was great friendly and very helpful and taken the time to replaced the screen. After returned home I searched Google there was a work around the power button and I got the phone to reboot. The strange part it work around was posted by ifix posts. Lesson learned, don't go on the weekend. Cheers ** Update for 5/9/26** Went to west Fayetteville location to have CPU swap on phone, gentleman working was great, he knows his craft and very dedicated and loyal employee. I understand why the gentleman at the Skibo location was upset mostly due to mismanagement by the owner of the Cumberland county location's and not knowing if their locations will close due to mismanagement. The gentleman repaired my phone in 30 mins and there was no missing information or problems with any part of my phone. The handful of employees left working these locations are very dedicated to their craft and to the brand. Management a different story. Good luck moving forward to these employees! Cheers!