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    Capistrano Car

    3.8 (4 reviews)
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    Capistrano Valley Toyota - 2024 Land Cruiser.

    Capistrano Valley Toyota

    (505 reviews)

    I can't say enough good things about Gus at Toyota. His customer service is truly impeccable. I…read moreemailed him on a Saturday while walking around Disneyland with my kids, and within 10 minutes he personally called me back. I dropped my car off Sunday night, and by Monday afternoon it was fixed and I was back on the road. It's rare to find advisors who are that responsive, efficient, and genuinely helpful. I'm so grateful for his professionalism and care. He made a potentially stressful situation easy and smooth. Advisors like Gus are the reason people stay loyal to a dealership.

    This has to be one of the most extraordinary experiences I've had with a company in a long, long…read moretime. I ordered floor mats for my car, but they were too light for my liking and I called to return them, fully expecting an argument (as is frequent, these days), but Rick heard me out, and politely responded that he understood and would send a return label immediately. I was pleasantly surprised. I sent the mats back, but, didn't see the funds returned and called the co. Someone, equally polite, answered, listened to me patiently, told me that he'd give me the number for the store, as this was his personal number: he was the CFO! I was bowled over that he answered, and took the time to listen and help me with the information; including the manager's name, who he said would be willing to help me, as well. Well, I didn't need to speak to her, because, once again, I reached Rick and he got to researching the issue, right away, and resolved my problem. How could I NOT write a review about this amazing experience, these wonderful people and sterling service?! I felt as if I was taken decades back to another era! Thank you, Rick, Steve!!

    Capistrano Car - car_dealers - Updated May 2026

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