We had a fantastic experience at Paradise Automotive in San Juan Capistrano. Justin was an absolute…read morepleasure to work with--friendly, knowledgeable, honest, and never pushy. He helped us find the perfect truck for our needs and made the entire process quick, smooth, and completely stress-free. From start to finish, everything was handled professionally, and we always felt like we were being treated fairly. It's refreshing to find a dealership you can genuinely trust. If you're looking for a quality vehicle and outstanding customer service, I highly recommend Paradise Automotive. Be sure to ask for Justin--you'll be in great hands!I'm

Worst experience I've ever had with Paradise Automobile. Straight up careless and unprofessional…read more One of their workers was working on my truck and had the nerve to leave it parked out on the street like it was nothing. No heads up, no responsibility--just left it there knowing it could get towed... and guess what? It DID. Now I'm stuck dealing with towing fees because of their employee's stupidity. When I called them, they acted like it wasn't their problem at all, even though their own worker was doing side work on their property. Zero accountability. Just excuses. I even told them I was going to take this to court, and their response? "Yeah, we'll see about that." That right there tells you everything you need to know about how they treat customers. Save yourself the headache and don't waste your money here. These people do not care about you or your vehicle.

I Bought 2 New Camry from Bill.O. Bill Ohlman Was the Best in knowing The product. I have whent…read moreto multiple dealership- and was referred to him . I very happy with him and 2 new cars. Thank you Bill.O

Service specialist August Spencer is fantastic !! Very knowledgeable…read more Excellent advice and excellent service, I'll be back Thank you, Toyota San Juan Capistrano John

It's important that everyone know how great the service team is at Jerry Seiner Honda in Dana…read morePoint. My family and I have been going to this location for over 20 years and it's because of people like Christian Dilauro and Aoude are the reason we continue to come back because they are the very best people to work with and make every car purchase / lease and service appointment actually enjoyable. I can't recommend Jerry Seiner Honda enough and specifically Christian and Aoude.

Came here to buy a car the other day, after some talking a price was agreed on. We shook hands and…read moreagreed again on price, filled out and signed paperwork, asked and confirmed again for price and what I wanted everything was good. We where in agreement with the final sale price of the car (the final out the door price) everything was still good, I get to the financing office and all of a sudden I have to pay several thousand dollars more. I reminded them that that is not the price we had agreed on, they said there must of been miscommunication (after confirming several times) then when I refused to buy the car I was told I was wasting their time and their sales person's time, that part was very unprofessional. Very bad experience over all.

Again, I am writing about the service department and particularly Matt and the associate who sits…read moreto his right. They both were so involved. I came in for a recall issue on my Mustang GT. It involved the fuel pump, but when I got it back, it ran awful. Matt determined that the cause was that I had a Ford Performance Package that messed up the computer. I brought the car back the next day; they gave me a really nice loaner and fixed the issue. I especially appreciated and enjoyed Matt's sense of humor that helped get me through this. Importantly, the car is running just great now. Thanks Matt.

Louis Rodriquez he went out of his way helping me very professional extremely knowledgeable and…read morepassionate about all of your products. A very honest and a damn good guy to have being a front facing representative of your company. Y'all are lucky to have him. Will definitely buy from Louis again

Sean was great, super personable and very easy to speak with. He worked with Lauren to match a…read moreprevious offer on my trade in and they made this the one and only stop in looking for my new Rogue. Thank you both!

Matt T. Was great. Super calm guy, no pressure. Did he try…read moreto sell me stuff? Yeah. Did he accept no sometimes? Yeah. Ended up with a great car at a great price I'd buy another car from him. Whole process from test drive to driving home took under 2.5 hrs.

Back in to service the CX5 this morning. Hugo was quickly…read moreout to greet me and double check what was needed. A very organized young man. They've also added a video feed to view as car is serviced--nice touch. Always an easy process here and I always appreciate the interaction with Hugo

This was, without question, one of the most incompetent and negligent service experiences I have…read moreever had. I brought my vehicle in for a straightforward timing chain cover leak--nothing unusual, nothing complex. What followed was a complete breakdown in basic mechanical competence. The car was "repaired" and returned to me three separate times for the exact same issue, which was never actually fixed. It gets worse. Instead of replacing faulty components like any qualified service department would, they chose to file down parts to make them fit. Let that sink in. Rather than doing the job correctly, they took shortcuts that no reputable technician should ever consider. That decision alone tells you everything about the level of workmanship here. After the third failed attempt, I picked up my vehicle once again, hoping the issue was finally resolved. Within hours--on the same day--the oil warning light came on while I was driving. This had never happened before in the life of the vehicle. The only reasonable conclusion is that the oil was either not properly refilled or not checked at all after the repair. That is not just careless--it is dangerous. Failing to verify oil levels after engine-related work puts the entire engine at risk and could easily result in catastrophic failure while driving. To be fair, the one bright spot in this experience was my service advisor, Cyrena. She was professional, communicative, and kept me informed throughout the process. Unfortunately, her efforts could not make up for the repeated failures in the actual repair work. Adding to the frustration, Mazda Corporate Customer Service states that it takes 4-5 business days to review and respond to issues like this. After multiple failed repairs and a situation that could have caused serious engine damage, how is that an acceptable timeline? At this point, this goes far beyond poor service. This is a complete lack of accountability, professionalism, and basic quality control. I would not trust this service department with a bicycle, let alone a vehicle. Do yourself a favor--if you value your car or your safety, avoid this place entirely. I would give them negative stars if I could.

I just want to thank Axel for helping my husband Eliceo with his car purchase . If you guys are…read morelooking to purchase a vehicle make sure to ask for Axel he will take care of you .

I had a great experience ordering a part from Mazda, and I especially want to thank Chris for his…read moreoutstanding customer service. He was extremely helpful, knowledgeable, and responsive throughout the process. He went above and beyond to help me find exactly what I needed and made the whole experience easy and hassle-free. Chris is a great asset to Mazda, and I really appreciate all his help. Highly recommended!

Great place how did New shoot at the service department? They came through and helped us out thank…read moreyou Caprano Volkswagon.

I have been taking my Jetta to Capistrano VW for several years, so this experience was especially…read moredisappointing. In April, I brought my car in for an oil change and annual inspection. After dropping it off at 8:00 a.m., I received no updates all day and had to call near closing time. I was told the work was complete and the car had been washed. When I picked up the vehicle the next day, I was charged $160.95 for the oil change and inspection. However, there was no inspection report in the paperwork and no technician inspection video, both of which are normally provided. A service advisor could not find documentation showing the inspection had been performed and promised that Brad (the service provider that filled my service order) would contact me. He never did. After several unanswered calls, I eventually spoke with Corey, the Service Manager. He confirmed there was no record of an inspection being performed and apologized. He offered to have the inspection completed and include a complimentary car detail if I would give them another chance. When I later called to schedule that appointment, my call was not returned. To make matters worse, shortly afterward my "Change Oil" light began flashing, indicating the reminder had not been reset. Because there was no record of the inspection, the vehicle was not washed as promised, multiple messages went unanswered, and the oil-change reminder was never reset, I was left questioning whether all of the services I paid for had actually been completed, including the oil change. What disappointed me most was not the mistake itself, but the lack of follow-through and communication. After years of being a loyal customer, I expected better. I'll be taking my business elsewhere.