Brandy was great in helping us get the storage unit we needed. Highly recommend pouch, they are…read moregreat to deal with. Best in the area! Their complimentary moving truck came in clutch, and saved us a bunch of money and effort in renting a uhaul.

Brandy was amazing. We have been on the waitlist for a while but kept us updated on available…read moreunits. One became available, took me out on the golf cart to show me the unit and it was perfect. First time I have been on a golf cart without my Golf clubs or a beer but was worthwhile. Highly recommened Brandy and the Pouch Team.

AMAZING EXPERIENCE!! Both Jessicas were so helpful, can't recommend storing here more. Clean units…read morewith ice cold ac! Such a great spot!

Hilariously bad. They ask you to rate them five stars before you even move in which is probably why…read morethey have a decent rating. I understand that all self-storage places entice you with a low rate and then immediately start raising the rent. However, this place has been the most egregious. They raised the rent twice in 10 months for a total of 22%. Also, they don't have hand carts that you can easily use. You have to go and get some silly coin from the office and deposit it in some machine and then you can unlatch the cart. I will never do business with these people ever again.

Fantastic customer service! Stephanie, Christine and Jimmy were all profesional and went out of…read moretheir way to accommodate our needs. The facility is clean and well maintained.

Extremely courteous and kind staff. Ready and willing to go out of their way to provide helpful…read morecustomer service. The process was quick and simple. Thank you for the pleasant experience!

Have been a Public Storage customer for 20 years, 12 at the San Juan Capistrano location. After…read moredealing with an extremely rude and unprofessional manager named Miguel, I was dreading going into the office to let them know the roof was leaking in my unit. To my surprise. I lady named Tina was there. It was so refreshing to deal with someone who was professional and knows the meaning of customer service. Hopefully I won't ever have to deal with Miguel again, as several of my storage neighbors moved out because of his nasty attitude. I can't even comprehend why a company would employ someone like that, who obviously has absolutely no customer service skills. He had once even told me that I had been renting there for a long time and should move out, as who rents storage for that long. Does he even know what type of business he is working for ? Apparently not. While I give Miguel 0 stars, I give 5 star for Tina. As for rates, this company doesn't value long term customers. They raise the rates so high as a thank you for your loyalty.

No lights in a unit I just rented the manager was very helpful to tried to fix them still no lights…read moreunit 232. They are billing me for a 12x25 unit and it's only 10x25 unit 225 foof also leakes. Moved out of unit 241 roof leaking like a sinking boat. Unit 231 never had lights the past 5 years. I love this place great staff all ways helpful but the parent company makes it difficult for them to keep the upkeep that it needs.

nice quiet and not busy..love it ....... easy in and out…read more great place.... others in area are just too congested and not nice people,,,, love these guys

The ladies in the office are awesome. So accommodating and very friendly. We've been with American…read moreMini Storage for a long long time. I highly recommend.

We housed our home items here for about 9 months following a relocation and were very happy with…read morethe experience with our 10x14 unit. We were looking for something that was a good price for the space and didn't need something extra fancy since we wouldn't be visiting often, and this place was perfect. Elevator to the second story lockers is a little slow but works fine - better than not having an elevator. Current management team in the office is very kind, helpful, responsive. We really appreciated all their help during our move out. Definitely recommend this place if you're looking for a good rate! Thanks again for a great experience!

I've used Stor-It a few times over the years and always had an easy and good experience. In the…read morepast year, I've had 3 different storage units based on my moves and Rochelle and Billy have been beyond helpful. They've both been completely helpful and made the whole experience very easy. In addition, I feel that the prices have been good and no surprises. I'm more than happy to recommend Stor-It.

Love this place! Great customer service and informative and Jenn was amazing and helpful!read more

Wonderful front desk member, clean and very professional. Easy to understand the policy and great…read morelocation.

Need a small 5'x10' storage for a few months. It has to be close to our home…read more I called AAA and met with manager Barbara she was very informative Explaining the hours and rules The property is secure with cameras remote gates super clean. I going to sign a monthly contract Storage in OC is expensive but glad AAA is here for us

I am a returning customer, so this says it all! I needed a storage facility again after using AAA…read moreQuality Self Storage before, and I didn't need to think twice. This facility is outstanding! It is clean, safe and secure. Another reason for returning - - Barbara! She takes care of every need or question with efficiency, kindness, and a smile.

Amazing experience! Susanne is beyond sweet and helpful! Would highly recommend storing here.read more

Suzanne is a nice lady Great service good prices nice area…read morewe love renting here close to the beach