We hired this company for some interior remodeling, including refinishing a hardwood floor, drywall, painting, and baseboard heater removal/installation, and also some exterior gutter/flashing work. We were not happy with the hardwood floor right away because of some major flaws in the finish. The owners of the company tried to blame the finish on our old floor, not the fault of the company. Looking at the rest of the interior work from a distance, we were happy with it for the most part, until closer inspection. There were multiple things that just shouldn't of been done and left by a professional company. Very visible paint flaws, uneven walls, new heater not working, crooked outlet covers sticking out from the wall, poorly/cheaply done floor transitions from room to room, ceilings not thoroughly painted, improper gutter and flashing installation, large holes drilled and covered up, poorly done exterior work in general-just overall careless, poorly done work. When our complaints were brought to their attention, we didn't get an apology from anyone. Owners were argumentative and defensive. We were accused of being nitpicky by Scott, in which he now denies. We were also told that the company lost money on our project. A list was made of all of our complaints, and after going back and forth for weeks, the owner finally came out to address them. Some issues were resolved, other weren't. Some were totally ignored. Even after specifically pointing out a problem with a transition twice, and the owner clearly understanding the problem, he proceeded to have an attitude and make a smart remark about it, and still didn't fix it. Gutters were installed over the flashing which is incorrect, though the owners continue to argue and say it was done correctly. Bird boxes were poorly finished, among other things on the exterior. The owner even degraded his own company's work while on the roof, not knowing his crew was the one who did the work when he wasn't there, then he tried to cover up what he said with excuses and lies-something he did all along. The owner did completely refinish the floor, as he says, "in good faith", and it looks much better than it did the first time, but it's still not up to par. Bubbles everywhere in the finish, that we were told by his employee would be sanded out. This project began in late October of 2018, and we are still dealing with them. The owner has promised multiple times that things will be fixed, yet he doesn't hold to his word. Last contact with them was 11 weeks ago, when we were told he would come fix the bird box and other things outside. Still nothing. This isn't even all of it. I can't even count how many times they didn't show up on time-hours late or didn't show up at all, not even bothering to call and let us know. Can't even tell you how many times the owner made excuses and lied to us about multiple things. We spent thousands of dollars to get poorly done unprofessional work and deal with constant lies and excuses. What should have been a very exciting experience remodeling our home has become a nightmare. read more

Totally inept owners. Workers that cut corners. One finished room that led to more problems after they completed the project. We are having to redo another room they renovated after only 5 years! Ridiculous. Not worth the time, effort or money we invested in this company! Will never contact them again. read more

Would NOT hire them again. The first part of the jobs they did for us were good, but then everyone got 'comfortable.' We were pushed to the bottom of the list and listened to excuse after excuse--trying to be patient. Now, after the fact, and them being paid in full of course, we can't get anyone to even take our calls. This company was supposed to come in and 'save us' from a bad experience with a prior contractor and ended up doing exactly what they did--taking the money and leaving unfinished work and no communication. read more

Capital City improvements did the work in a bathroom. Apparently they have changed their name to Capital City Custom Home Improvements because this is the same mailing address. We asked them to get down to the studs to find where the source of moisture was in the bathroom, and the leak when someone takes a bath. They assured us they found the leak. The leak continued after they finished and we asked them to come out and fix it several times. The last time we called them they stated we were no longer under warranty. I reminded them that it was never fixed correctly and they did not respond. I had a plumber come out and it was fixed properly and he provided me with a picture of what they did incorrectly. Buyer beware, don't use this company. read more