What a great place! Wade, a member of the service/pets department was absolutely amazing! He took the time to explain things and help us with our problem. We're just passing through, but I would come back just to deal with Wade! read more

We were dealing with Capital RV on the new Montana, we found one in Iowa and told Capital that they needed to come down in price if they wanted to make a deal and the said NO they could come down that far. So we went to Iowa our camper we saved anywhere between $10-$20,000. Capital RV told my husband that they would not work on our Montana or they would make us wait months to fix it. That is because they were pissed because we didn't purchase the camper from them. And it was the same camper. I went and purchased a camper from Capital RV. We purchased a grand design from them and when we went looking for a new Montana, they wouldn't wanna do it. They didn't wanna deal with us and they were shitty. Customer service is terrible at Capital RV. Once you purchase the camper they don't care about you. they don't even deserve one star I'd give them a -5 stars. Also they did follow through with their word about not working on our camper. We took it to Capital RV in Minot and this is what they did. I give Capital RV -5 stars, they had camper for 3 1/2 weeks they didn't even get the recalls done and they knew there was two recalls that needed to be done. All the paperwork said the warranty work was all done on June 4 except for one thing and they didn't order the switch for that until June 15th. They kept telling they us they were waiting on Keystone to approve the warranty work. We called Keystone and they said all the warranty work was approved. They were just jerking us around. Could explain why the warranty work was done. We are several times for them to explain to us why the warranty work didn't get done and the guy goes I don't have an answer. They had the camper from May 31st to June 20th and they couldn't get the recalls done. That's piss pour customer service. we should be able to rate them minus stars instead of one giving them one star, they didn't even deserve the one star. My advice don't buy a camper from them and don't take your camper there we purchased a camper from them and we purchased elsewhere and both times shitty service. So they proved no matter what store you go to you get shitty service where it's Bismarck or Minot. read more

Absolutely horrible experience trying to work with them. They say the are going to make sure everything you point out that needs to be fixed will be fixed and cleaned. None of that happened when travel trailers was delivered, same messes were there when I looked at the camper. First week of owing the camper, had to replace water pump, leaking water hose, and diverter valve. Used the shower for the first time and the seal was leaking. I would rate them Zero stars if possible. Owning my first camper has been an absolute nightmare. They don't stand behind there word. Believe nothing they say. read more

We had a pressing issue with our RV and stopped in at Capital RV for help. As full timers, repairs are iffy at best. Wade in parts was amazing! He went above and beyond normal customer service to assure we can make our repairs and continue our trip. We'll done sir and thank you again. read more

Rather than politely refusing to do warranty service. The gentleman laughed and told my husband that we just lost money but not buying from them directly.. aren't you a camping store? Don't you help people as needed?? Will not wanna work with such a bad mindset of customer service. read more

We are on the 6th time taking our Class C 2021 motorhome in for the same problem we have had since we bought it. It is one of the slides. It works for a few times after they say it is fixed then the same thing happens. We are not happy campers at this time. read more