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    Capital Title - Austin Northwest

    3.0 (12 reviews)
    Open • 8:30 am - 5:00 pm

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    5 months ago

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    RPM Living - Corporate office in Austin, Texas

    RPM Living

    (191 reviews)

    Terraces at Perkins Rowe. Baton Rouge…read more I would like to express my ongoing concern regarding the handling of my lease termination and the application of the 60-day notice requirement. While I understand that the lease contains a written notice provision, what I find troubling is the manner in which that provision has been applied under the circumstances of my tenancy. From the beginning of the leasing process, I made it clear that the apartment was needed only for the duration of my son's temporary internship and that there was no intention to renew or extend the lease. In fact, that understanding was the entire reason we entered into a short-term lease despite paying a premium rate. Because our intent was openly communicated before the lease was even signed, it is difficult for me to understand how the purpose of the notice requirement was not already satisfied in substance. What makes this situation feel predatory in nature is the appearance that the company is relying on a technical notice requirement to impose additional financial obligations even though management was aware from the outset that we would be vacating at the end of the lease term. From a resident's perspective, it appears that actual knowledge of our intentions has been disregarded in favor of a procedural requirement that ultimately benefits the property financially. Had Cody or Lesa explained during the leasing process that a resident signing a three-month lease but only staying two would effectively need to submit a notice almost immediately after move-in to avoid additional rent, I would have done so without hesitation.

    RPM living manages the District of Soco apartments. You can never get a hold of their leadership…read moreteam to report a problem. They go through on site managers like a kid eating candy. The Elevators on the exit side of the building have not worked for 2 weeks. The tree branches have not been trimmed on the exit side driveway in close to a year. The building floors are rarely cleaned. They have never cleaned the parking garage in the three years I have been here. Also I was told three months ago they would get me a new screen for my window. No one had followed up when I will get it.

    Jason Bernknopf - AustinRealEstate - AustinRealEstate.com

    Jason Bernknopf - AustinRealEstate

    (74 reviews)

    Westlake Hills

    I worked with Jason to both sell my existing house and purchase the next one. I will definitely…read morework with him again in the future & recommend him to anyone who needs a realtor! He's friendly, attentive, responsive, reasonable and doesn't hesitate to share his feedback, good & bad, or just for things I hadn't thought of. I was looking for someone with an experienced perspective, not just a yes-person, and that was my experience with him. On the selling side, some of my family had agents in the past who went unreasonably overboard with staging or bending over backwards for prospect buyers, and that was not my experience here, which I'm very grateful for. We dealt with a Prospect buyer/agent combo who were at times unreasonable, waited until the last minute to ask for things & where the agent didn't do a good job at managing their clients' expectations, and Jason handled a lot of those tougher interactions before I even had to, and was instrumental to getting us through close. On the buying side, he was a great guide & we closed without issues, in the neighborhood I was shooting for & within my budget.

    Jason initially engaged with me regarding my rental, but ultimately refused to take it on after…read morewasting a full week of my time waiting for a property viewing. Only then did he disclose that he does not handle rentals below a certain price point, which he should have communicated upfront. He referred me to another real estate company that has been disappointing, and I am now stuck dealing with the consequences. Overall, an unprofessional and frustrating experience that I would not recommend.

    Capital Title - Austin Northwest - realestatesvcs - Updated September 2026

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