My doctor sent me to Winchester Vision Care several weeks back for an updated eye test. I have to…read moresay I was truly impressed by their collective kindness and professionalism. We had a humorous conversation both during the initial exam and with the eye doctor. This is a team that works well together, and you can tell by the end product which was a very pleasurable experience. I would give them 5 stars, but I was a little disappointed by the hours of operation. They're open after 5:00 p.m. only 3 days a week and closed on weekends, which made it difficult for me to schedule an appointment to accommodate my work schedule. But that isn't enough for me to consider anyone else. I was very satisfied with my visit and will be sending the rest of my family when the time comes.

The old saying is your front staff can make or break your practice and your break and your practice…read moreon three different occasions I have called the first one was to just schedule my yearly appointment. Someone text me and asked me what day and time would work best for me I put in the time never a reply back so after two weeks, I had to call them to get an appointment . The second time I text to request an appointment I was told they could not schedule me an appointment because I owe the balance on my contacts that I had paid and I explained to the girl that that was already paid. She looks in my account and goes sorry it was paid I guess I will take this alert off there. Sorry.. Third time I called or text I was having a vision problem and called to schedule an appointment. I knew something was wrong with my eyes. I wanted to get in to see the doctor sent a text. No response set another text. I did reply back when and what time I put any time will be fine no reply back . I called the following week. The young lady said oh I got it . It was checked off that it was done sorry . My reply to her was . So sorry you just lost a patient.

Great people who truly care about what they do. Been going to them for years now and feel grateful…read moreto have an eye doctor that can be trusted

I have been going to Dr Albright for a million years and truly love my visits to his office! Dr Jim…read moreand his team are awesome people: kind, courteous, and truly care about their patients. I trust the care I receive with Dr Jim. I have terrible eyesight and now (boooo) into "aging" eyesight. There is no one I trust more to help me care for my eyes than Dr Abright. Also if you're looking for a really good selection of top shelf eyewear, they have all the top brands!

When it come to my eye care , I prefer not to be treated as a cattle lead to the slaughterhouse as…read moreyou are with most minute glasses house. Here you are treated as if you are family, Dr Robinson will take Time to listen your concerns, make recommendations as needed. You'll see her fitting glasses when they come in, and patiently helping new lenses wearers trying to get them in the first time. You are more than a number here!

Customer service problems. I had no issue with my prescription being accurate. That part was fine…read more However, I called to order new contacts. I was told by the person that answered that she ordered them. She had not verified my name or anything. So, I asked her how that was possible if she doesn't know who I am. So, then I gave her my info. Again, she said she ordered them. I asked when I should expect them in-she said 1-2 weeks and that they would call me. I waited 2 weeks. No call from them. So, I call back-was a told again from the new person that they were ordered and will be in. I ask for a receipt or proof they were ordered since I have zero contacts right now and only a pair of broken glasses and cannot see or drive without them. Only thing I have is RX sunglasses for the moment. She said she would look into it. I never got the receipt. Then, since they have impossibly bizarre hours, I call back the next week. It's been 3 entire weeks now without contacts. I have a specialty type for astigmatism and cannot order them myself if I would have. I call back and told "they will be in" from the new person. I asked again for the doctor to call me or a receipt because I can't wait any longer. She said she'd have the Dr. Call me. RUDELY, the Dr. Does call me-but not with any solution or understanding. She consistently interrupts me and insists the "notes say that she called you". Your RX is expired. Well, my phone records do not show a call or voicemail from them which I checked religiously because I needed the contacts so badly. I checked my actual phone bill. They never called. No email. Nothing. I had already verified they had the correct contact info for me to rule that out. So, rather than apologize or come up with a solution the Dr. Consistently says she could not have ordered them. Ok, well are you not going address that I was consistently lied to or how to solve this problem? Nope. Offered zero solution. Only a defensive attitude and angry that I brought up the RX law that shows my RX for contacts can be 2 years at the Dr. discretion. It doesn't have to be 1. So, she easily could have came up with a solution. I would have even been open to quickly getting a full exam and having them rush order the contacts. But, NOTHING was offered to help this mess if a situation that was entirely their fault. Also, if my exam expired-why aren't you reaching out to me at all. Don't go here unless you want to go back into the past like it 1989 and you have zero communication. I will say, they gave me a good contact exam-but the new hire obviously is not trained and if they mess up, they take zero responsibility. I was consistently lied to. The Dr. Did not even apologize for that, instead just argued with me. So, here we are. I gave them multiple chances to fix this and they completely failed. I'm stuck without being able to drive at night until I can get some corrective lenses. Thanks for being sympathetic to a problem you created for me.

Horrible unprofressional how we were treated today by Dr. Muhassad Aljumaili. We had an appointment…read moreat 5200 West pointe plaza 6:30pm for my child. I get there and we are told to sit while the lady finishes up with a customer. We go see the glasses in the meantime and can hear Muhassad Aljumaili speak loudly to the lady that he will not take his 6:30 appointment. He after comes to us and mentions he is no longer taking 6:30pm appointments and he will not see my daughter and 'we tried calling, but you had the wrong number on file' mind you I got a text and a email confirmation after all that he made me follow him to the computer and mentioned you are 5 min late anyways and I mentioned I was looking at glasses we was not late. This has been my GO TO location for my 2 girls and myself this was such a disappointment of how we was treated and im extremely upset that instead of throwing a tantrum and speak loudly to his colleague he should have came and apologized and rescheduled.

Dr. Fragoulis was very professional and patient. She explained the whole process during the eye…read moreexam and made me feel comfortable knowing that I was being taken cared of by professional.

Great staff! New patient was in and out fast. Dr was kind friendly and found my problem within…read moreminutes.

I called in as a new patient, and the receptionist (her name was Sarah), fit me in the very next…read moreday! Dr. Morris was very patient and informative. Michele fit my daughter for glasses - she was great, too! We just went back for an adjustment and she gave us a warm welcome. This office won our business!

I went in this office had never been a patient there yet Karla was soooo amazing she helped me when…read moreshe could have very easily said sorry can't help you. She was so compassionate and caring. I recommend this office and Dr. McSurdy!! These two are what you want in eye care. Thanks so much Karla.

This was my first visit with Dr. Craig McSurdy at Capital Vision Care…read more I went in for a vision exam and a new prescription for eyeglasses. I had a great experience. I felt that the doctor took his time and paid attention to the details. He did a good job of explaining the results of the different tests he performed on me. The staff was also very friendly. I thought the price I was charged for the services he performed was very reasonable. I paid out-of-pocket since I don't have vision insurance. I would recommend this Optometrist to my family and friends.

My hubby and I switched to Southwest Eyecare from our optometrist about two years ago. These guys…read moreare open on Saturdays!!!! It's such a rare treat when it comes to optometrists. For once a medical appointment that I don't have to deal with during working hours!! I have to say, the minute we started going to this business, it was like a breath of fresh air. No pressure from Dr. Hartig on wanting me to purchase bifocals or progressives (although I know they would be beneficial but I've been refusing to commit). He simply tells me he fully supports my decision, regardless. He is always so kind and personable, and gives me sound advice along with some interesting educational trivia about my eyeballs. The prices here are also so much better than our old optometrist. There are perks at this location that I am told are included in our insurance, but at our old spot they were charging us extra. The selection in eyeglasses is quite grand as well. The staff are very helpful (and honest when giving their opinions on frames, which is much appreciated). We have no plans to go anywhere else for our vision needs!

I'm really disappointed in this practice. I have been a happy patient for about 10 years, along…read morewith my kids. I Needed measurements recently for safety glasses. Something they had in their computer. My most recent pair of glasses are less than a year old. They wanted to charge me $15 to just print it off for me. The office manager was rude. Patient loyalty obviously means nothing. I could understand if I wasn't a patient or it had been several years since I had gotten glasses. They have lost my family's business.

I've loved this place. I've been going here for over 10 years. My doctor is amazing. She takes…read moregreat care of me and she always follows up to make sure I'm OK.

The exam is easy, fast, and all around a good experience. The younger staff up front are extremely…read morenice. However, the cost of frames is absolutely insane and whoever the older front dest woman is, is extremely rude. She talks liek you're the biggest inconvenience of her day, and is very curt with her responses. Here's hoping i never have to call in and speak with her again.