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    Capitaland Glass

    5.0 (1 review)
    Closed Closed

    Services - Capitaland Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Capitaland Glass Photos

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    2 years ago

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    Safelite AutoGlass

    Safelite AutoGlass

    (53 reviews)

    I brought my car in for a windshield replacement and could not have had a better experience. I…read morearrived 15 minutes early for my appointment and my car was taken back to be worked on immediately. Everyone I spoke with was friendly and helpful and I was in and out in just over an hour. The waiting room was spacious and clean and had a TV. They even offer complimentary bottles of water, coffee, and small snacks like chips and granola bars. While I hope my windshield does not crack again, I would be happy to bring my car back here if it did.

    Has taken 5 trips to shop to get proper part ordered and installed. Communication with customer…read morewas poor and coordination between shop and corporate was also very poor. My inital appointment was rescheduled because 4 techs called out. I went to the shop 2 days later for an appointment because of rain. They told me at that appointment after taking my car into the shop that the wrong part was ordered. They orderd the new part and rescheduled for the follwoing wednesday. I return to the shop in Latham and was told once again the wrong part was ordered. They assurred me the correct part would be there the following Monday and scheduled me for Tuesday between 12 and 5 at my house. On Saturday before my appointment the corporate safelite office called me and asked for a picture of the window that needed to be replaced. They had the vehicle in there shop twice before this. Tuesday arrived and no call/ no show by the technician. I stopped in the shop on Wednesday and was told the part was ordered but had not come in. I asked if she could verify delivery date of the part. She called the local BMW dealer and found out corporate ordering has inquired about the part but did not order/pay for the part. She got corporate to order and pay for the part to be delivered the next day. The part was not delivered on Thursday, but it was delivered on Friday (today) 3+ weeks after initial claim put in. I arrived today at 10:20 AM for my appointment. At 11:30 I was told my car was done and keys were handed to me. I went to look at my car and noticed the there was tape residue from the charsh wrap they placed on the broken window. I went back in to ask about the tape residue and the tech said he tried to remove it but he could not get it off. A second tech came out took the car and removed the residue. Why if you have a customer who is obviously upset and been to the shop atleast 4 times would you not verify the quality of the work before sending back to the customer? The vehicle is fixed and appears rto be done correctly, I am waiting until the first rain or carwash to ensure there are no leaks.

    Gerber Collision & Glass

    Gerber Collision & Glass

    (4 reviews)

    Go somewhere else. This shop does not test drive the vehicles. This straight from Eric's…read moremouth.repairs not done correctly and problems showed up later. problems were caused by Gerber. I had to take my vehicle to another shop for repair they did not finish. Eric is a liar. Took my vehicle to this shop because they could get me an appointment in 5 days while everyone else was a 2-3 month wait. Now I know why.

    No stars. My car has been there for 2 months. I verified with the parts company and my insurance…read morecompany the gerber cashed the repair checks issued by my insurance company. Asked for text updates, no updates given. Gerber said their texts were bouncing- so then pick up the phone and call. No phone call updates except for the first couple calls. Parts company said that gerber collision won't accept delivery of parts from parts supplier until all the parts are in, and the parts person said that he has thousands of dollars of parts sitting in his warehouse for multiple vehicles being "repaired" by Gerber that they won't accept delivery of until all parts are in, despite getting at least 3 requested supplemental payments from my insurance company over the past two months. When I spoke to gerber they blamed it on the parts supplier, but now, magically "all the parts are being delivered tomorrow" after I raised a stink today? Then gerber tried to blame it on the damage to my car- if they're just accepting delivery of all the parts needed tomorrow and have only disassembled it at this point, and can magically repair it by this Friday how is it that it's because of the extensive damage??? Feel lied to and like I was given the runaround by gerber. Will never, ever, use them again.

    Capitaland Glass - autoglass - Updated August 2026

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