If you are looking for a GREAT Body Shop: You found one…read more Another vehicle tapped the side of my car, out on the highway. Was not sure where to take (My Baby) to get her repaired. You don't go looking for a body shop - until you need one. I had some detail work done previously, at 'The Works". And since they did an amazing job on my car, I called to see who they recommend. And they told me about Caprara's. Ending up at Caprara's was the BEST thing that could have happened to my M340i. I met Jeremy, when I stopped in to book my appointment. And I instantly knew that I was in good hands. Jeremey loves what he does and takes tremendous pride in the work he does. You can see that pouring out of him, within seconds. THIS is what I love to see. People that take pride in their work. Not just 'getting the job done'. The other driver's insurance low balled (of course) and wanted things to be 'patched and repaired'. But Jeremey was amazing. He kept on it. And on it. And on it. He would not quit. Until he got me all NEW OEM parts. And let me say . . it was a LOT of parts. And BMW OME parts don't come cheap. The difference in what the insurance first agreed to - and what Jeremey worked them up to (to do the job RIGHT) was HUGE. I LOVE my car. And Jeremey was able to make my car whole again. The way it should be. Not the way the insurance wants it to be. My car is whole again. All new OEM parts and bumpers. Not repaired tabs and patching. It looks freaking amazing !! I can't tell you enough that Jeremey fought hard to make my car right. And he was updating me daily. With texts and photos. On top of all that customer service, they also do incredible body work. My car is so beautiful again. It is done the way it should be done. It looks amazing. And they even took care of a few small dings in the upper window frame areas, that had not been part of the actual work. I can't say enough about how happy I am with my experience. Everyone at Caprara's was welcoming, like family. The woman who works the customer service desk is incredible. So warm and friendly. She walked me through the entire process. And even set up all of my rental appointments with Enterprise. Called the insurance companies, etc. I purchased my car used. Two years old as a CPO. IT looked great then. But it now looks . . better than the day I purchased it. I said it, at the beginning of my review, and I will close with it. If you are looking for a GREAT Body Shop: You found one.

Good work, pleasant and helpful staff. Hope to never have to see them again though LOLread more

I contacted Green Island Auto Body based on a recommendation and I'm glad I did. The customer…read moreservice was excellent. Kristina was attentive, friendly and professional. Jack and Kam who worked on my car were professional, warm and cared about the outcome. I am thrilled with the results. It was an excellent experience and value. I highly recommend this business!

This place does great work and they are so friendly. The environment is warm and welcoming and not…read moreintimidating like some other shops. The receptionist made everything easy and smooth and was always smiling. I've taken my car here twice and both times it looked better than before. They are also willing to work with insurance quotes and don't give a hard time about anything! One place said it would take 5+ days to repair my bumper, but Clint had it done in 2. Excellent shop, only 10 minutes north of downtown Albany.

My daughter's car was hit from behind and the guy fled the scene. It was cheaper to pay out of…read morepocket for this case. The owner was super nice, explained the entire price. Gave me both options of having the bumper painted, or not depending on unseen damages. You can go OEM parts or aftermarket which is cheaper. Thank God it didn't need to be sprayed. Their work was flawless and the rear bumper was replaced in 2 days without any hit of ever being hit. If you need a body shop anywhere in the capital region I highly recommend them. Fair prices, quick work, top notch quality.

Our car needed a new radio and repairs and these guys were the best. They sent us updates and…read morepictures with issues so we had a better understanding of what our issue were and how much it would cost. They even ordered a radio for us, installed it, realized that one wouldnt work, and got us a car play for no additional costs. As long as we live here they have a forever customer in us.

I am 'super' happy with the Ceramic coating the Team did on my 2026 Corvette. The quality of the…read morework is outstanding. And now, am having the "Works" team ceramic coat my son's Genesis G70.

If you are looking to have undercoating for your vehicle, your search, ends Here!…read more Kory and Shelby, operate this family owned business which they purchased from Shelby's father, who established it following his retirement from the United States Marshal Service. And Kory is a Navy Veteran himself. They operate their business with superior Honesty and Integrity. Being a military veteran and retiree, they gave me a ten percent discount on the cost of the undercoating for my son's Jeep Compass. Plus a voucher for three free car washes. They quickly respond to your calls or texts, and provide updates if they encounter any hiccups or issues. In this day and age, it is rare to leave a service business and NOT feel like you have to some measure, been screwed. That Won't happen here! I Highly Recommend, THIS, The WORKS, at 2 Anderson Drive, in Albany!

This was the worst auto repair experience I've ever had, and it ended up costing me nearly $500…read moreout-of-pocket because of their repeated delays and dishonesty. During my first visit, they told me the car would be ready on a specific date--then delayed it three separate times. Each time, Andrew told me over the phone that they were "just finishing up," only for the car to not be ready at all. He said it repeatedly, and when I finally called him out for giving the same line every time, he flat-out lied and claimed he never said it. That delay pushed my rental past what insurance would cover, and I ended up having to pay nearly $500 myself--money I never would've spent if they'd stuck to their original timeline. They left glass from the broken windshield all over the dash and in the vents. When I drove the car home glass was falling on me while driving. Then I had to bring the car back because the job wasn't even done right. They told my mom when she was dropping it off that the missing splash guard underneath the car was my fault, claiming I must've hit something (which I didn't). The truth is, they simply didn't reinstall it during the original repair and then lied to cover it up. For the second visit, they told me the car would be done the next day, it wasn't. Then said it would be ready by 2PM the day after. No one called me with an update, so I went there at 4PM when I got out of work. When I calmly asked why it wasn't ready, the woman at the desk started screaming at me to sit down "NOW!"--completely unprofessional and aggressive behavior. They handed me my key and said my car was outside--but it wasn't. Another customer actually helped me find it. I was speaking with her when Andrew the mechanic walked over to me I told him to get away from me and that he's a liar. Andrew then started screaming at me to leave, and another man came outside yelling that I wasn't welcome on the lot. When I said I was leaving and I didn't want to be on their lot, they threatened to call the police. Over their mistake. I was calm and patient for weeks, but the moment I stood up for myself, they became abusive. This shop wasted my time, cost me money, and treated me like I didn't deserve basic respect. They are obviously the type of mechanics to walk all over you and lie and break things that weren't broken to begin with so you have to go back. If Progressive continues to recommend this location, that says a lot about their standards too. If you want honest, competent repairs--and to be treated like a human being--stay far away from Caliber Collision on 7 Oakwood Ave.

I just had my Honda fixed here. Everything was fast and easy! I filed my claim 10/2, was in the…read moreshop 10/4 and today 10/13 they were done. When I dropped off my car it was first thing in the morning, before coffee, still upheld great customer service, even with my short half asleep answers. Everyone was patient, kind, and helpful!! I got my rental car there at the same time I dropped off my car and was able to return my rental there at the same time I picked up my car. It made things much easier. I would suggest them to anyone who needed services they offered. Hopefully I never need their services again, but if I do, I'd be happy to return, not just for their excellent customer service, but my car looks great!!

I brought my car in because I was concerned that the battery I just purchased might be bad, or the…read morestarter or alternator might be about to go. The owner, Angelo, checked things over and explained how the battery might be under powered for all the systems that could be running when the car is off. DiCarlo was recommended by a friend and based on how I was treated by Angelo, he has a new customer! Highly recommend!

Angelo is ABSOLUTELY AMAZING!! He took care of me by letting me know my rights when it comes to…read morebeing in a car accident that wasn't my fault. He is amazing and always takes care of me!!!!! He's the only person I trust to take care of my car.

DO NOT go to a corporate auto body shop. James takes care of customers with outstanding…read moreconsideration for their time and money. He keeps you updated on any delays (caused by the insurance companies) and goes above and beyond in providing excellent customer service. 10 stars.

Superb service. Kept in touch. Final product was perfect. Definitely the place to go.read more

My car, 2013 Kia Optima was brought in for repairs due to an accident. My car looks brand new. I…read morewould recommend Mario to anybody. Bill Bonneau

I took a chance, based on the 5- star reviews I saw for Keilen's, and had my car repaired by…read moreKeilen's. I prefer to do business with small, independent businesses when the quality of both the materials and labor are really important. As others have said, Mario and his staff care about and take pride in the work that they do and treat their customers in the type of caring manner that is so rare but so appreciated these days. I'm very glad to join those who have given Keilen's a 5-star review.