Went to their competitors by mistake a couple of weeks ago, but luckily I had nothing done…read more These guys are excellent. Transparent, fair pricing. Expertise. No drama. Got a pretty important part ordered fast, then installed for me in less than 30 minutes. My vintage automobile is now running beautifully. I will keep my car with these guys for the life of the vehicle.

Best service I have ever had, including every dealership…read more Prompt on their work, and stand by their service.

What a shitty attitude I just experienced. Went to the lot…read moreto check out a specific car. Opening statement by the young sales guy is: right now all cars are 30-40% more expensive. In my case that is more like 80-100% compared to KBB. I ask him to take down my name and #, so when/if they change their mind they can get in touch with me. HE REFUSES. "if you are going to bid less, we are not interested". For that shitty attitude alone I will never ever buy a car from you! Too bad I cannot give O stars.

They have Facebook messages set up but they don't answer, even though they see the messages as…read moreFacebook provides read receipts. They don't answer their text services or the phone number listed. Drove two hours to get to then to look at a specific car just for them to tell me that their price, which is $3k over book value isn't negotiable. Don't waste your time with these people, they lately have no experience in car sales.

Let me just make this simple. Jorge is a jerk who will not fulfill his promises. He yelled at me…read morebecause I asked him how much more " patience" did he expect me to have after several months of waiting for a part. Buy at your own risk!

Granted, I was a total idiot for trusting them, and NOT taking the used Volvo they swore was in…read moregreat shape to an outside mechanic before dropping thousands of dollars on it, but still - the guys in charge Santa Fe Motorplex, sweet and charming though they are - are running a substandard business and selling unsafe cars. Within three weeks of buying my car, I'd already maxed out on AAA service calls. The battery was dead, the fuel pump was busted and...two weeks later - a sensor was shredded. Yes, they "fixed" the car each time, and graced me with rickety loaners, but good intentions are thoroughly meaningless when their mechanic is incompetent. Three months later, I took it to another mechanic - a good mechanic who didn't go out of his way to tell me how much everyone in town wanted to screw me because I'm a girl - who surmised my car needed about $2500 worth of repairs, including new brakes, which were down to the metal (I hardly think I wore my brakes out in three months), a new radiator hose, and a lengthy laundry list of annoying fixes, while pointing out that whomever worked on the car beforehand attempted a handful of lame, lazy and dangerous jerry rigs that were only doing more damage to my already sickly car. When I followed up with Tim, one of the owners, he told me that unless the car makes a funny noise or drives wonky, they don't actually check them for safety or reliability. Yes, a tough lesson learned on my part. Don't make the same mistake I did - either go elsewhere to buy your car, or have a real mechanic check it out AND maintain it.

They did a great job of getting me the new car I wanted, with the features and colors I wanted…read more There was no pressure, no upselling, no flim flam. I had questions about maintenance and one of their very astute technicians was happy to have an in depth conversation with me over the phone, explaining the engineering behind my questions. The popular model I chose took some time to arrive from the factory, but the wait was well worth it. During that wait, when questions came up, I received enthusiastic assistance from several other members of the sales staff, even though I was another salesperson's customer.

I had an appointment to have our car checked out before a long, upcoming road trip at Honda of…read moreSanta Fe this morning. I was a little worried because I'd read some negative reviews of the place. But it was a great experience! Josh greeted me and was friendly and professional. He told me my wait time would probably be an hour and a half. Under an hour later he came into the waiting area and said my car was ready. He went over the inspection they'd done, pointed out that the tires were in fair condition and that the engine air filter would need attention in the near future. He did not suggest, much less pressure me, to take care of those looming issues today. They topped off the fluids that needed it. When I asked how much I owed, he said the service was complimentary!

They have been harshly dishonest. Had valve cover replaced. They handed me the keys back and the…read morecar would not lock and unlock due to some electrical issue: in their parking lot within mere seconds of them handing over my keys. Receipt read complimentary inspection. Where are the results? None because they damaged something. The car isn't functioning properly. They immediately said it is completely unrelated to the work they did. The car had the problem when they gave me the keys and before I could even get into the car. I had to climb through the passenger side and drive the 50ft or less from the parking spot to the bay to tell them. They wanted me to pay to diagnose the problem they caused. Continued to say the guy that parked my car and left the driver door locked and unable to unlock and the passenger and rear doors unlocked not able to lock with manual key or fob said there was nothing wrong when he had the car so even though it didn't leave the lot it must be my problem. The dash time and temp keep randomly switching from Fahrenheit to Celsius and back again and the radio randomly switches to Sirius radio. I left them the car because it can't be locked and not safe. They have only repeatedly told me it is unrelated while still not able to tell me what is causing it. They are determined to stick to their story regardless of implausibility and lack of car diagnosis.

X3 dropped off for recall and the vehicle sat there one week. No loaner. Vehicle had been…read moreserviced one week prior at a different company and in excellent shape and now the vehicle is having major problems and needs $2500 worth of work. Told parts were switched out. Very disappointed in dishonest business.

General manager Stan Holt and his partner Jimmy Perez did a great job in helping us. Salesman…read moreMisael Villalobos was fantastic.

Cars are not safe when rebuilt from salvage. We hit a dog that ran out in front of our car and it…read moretotaled the car that we bought from AutoSavvy. The frame shifted after a dog and our car collided. I can't even imagine if a car or truck had hit us. The gap insurance takes an arm and a leg to get anything out of them, and in the end with all the miscommunication from the dealer and the Ally gap insurance they hope you give up on the claim before they pay out. They were short of paying the car off and we got stuck with the bill. Please don't buy cars from this dealership. You will regret it. I wouldn't send my enemy to buy there. The cars look good, but they are trash. Don't be fooled. I would give them a zero star if possible. I've thought as many people that are unhappy with this company we should go to the attorney general to get better protection from our state leaders against these financial predators who take advantage of New Mexicans!

I have been utilizing Roy's expertise since he was at the tire shop next to dunkin' donuts which…read morewas easily over 20 years ago I believe I have never had a bad experience All work has been completed fairly promptly and professionally.. have used him both personally and professionally when I was the reconditioning manager at Honda Subaru and Volkswagen and for several years since my departure from there Roy and his wife Jackie are amazing individuals and the staff that he employs exhibit the same professionalism that he does I would have no problem referring anybody to him even though there is very little that he is unable to do if it's something that he feels may not be able to be remedied at his shop he has no problem stating that and even pointing you in the right direction for whatever repairs are needed

I have been taking my vehicles to Roys Pro Auto for 5+ years and I have not given a highly…read morerecommended review that is well deserved to this locally owned automotive shop. I always refer family and friends to Roys. I trust this team which includes husband and wife owners as well as a friendly pup. There may be a wait for an appointment but the estimates are fair and work is top quality.

UPDATE: Today my wife and I made another visit after receiving a call from sales manager David. He…read morearranged a visit with salesperson Jessica, who was just wonderful in every way. We purchased a 2024 Jeep Rubicon at a great price. Jessica took her time and answered all of our questions. We never felt rushed. This is how the purchasing experience should always be. Visit them and have David or Richard set you up with one of their great salespersons. In a prior visit, we dealt with Gilbert, who reminded us that he didn't get paid by the hour, and refused our request to take a test ride of a vehicle similar but not exactly what we were looking for unless we could provide some assurance that we would "most likely" purchase the vehicle. Salesmanship 101: Always cultivate your customer. If they don't buy today, treat them well and they may come back and purchase another time. Cultivating a customer should always be "worth your time". Fortunately, David called me the next day, on speakerphone with another manager and a few others to apologize for Gilbert's treatment of us, and assured us that this is not how their salespersons are trained to treat customers. I'm so glad David called and remedied the situation. David was sincere. You could tell he was genuinely concerned, not just due to my original review. The dealership, David and Jessica have my respect and have earned a loyal customer. Today was a win-win day.

My mom is in her 70's and dreads coming to this dealership to the point that her next car will not…read morebe a Jeep. We brought her car in for an oil change and service, driving 1.5 hours from where she lives to do so. They do not provide loaners or offer Ubers/lyfts, so I rented a car for the day. When we got the car back, at the end of the day (just before I had to return the rental!), it had not been washed, and the requested service had not been performed. Then, on the way home, the check engine light came on. For the next appointment, I brought it back myself. They said it would be 1-2 days. Cautiously optimistic, I booked a hotel room... still no word. I stayed a second night, and still didn't hear back. We have called and left two messages waiting for an update, and I am on my way to rent a car so I can drive back to her. It seems pretty problematic that getting a car serviced is ending up this costly (when you factor in the commute, time without a car, inability to get home for days, etc.). At the very least, they could provide us with timely updates. I am young enough that I can manage, but it seems downright unethical for them to hypothetically put an elderly woman in this position. She wouldn't have the option of not getting home, and there would have been no way for her to get a ride that she could afford. The were mildly apologetic about "forgetting" to complete the service we had requested the first time, but this type of mistake is hugely inconvenient (and would have been very risky for my mom to handle) when you are the only dealership within 2 hours. Please get it together, Jeep. I just want my mom to be safe, taken care of, and not to have her financially exploited and inconvenienced for what should be a standard repair service. You really need to provide loaners.