Land Rover assist is just worthless, I ended up with two flats and needed a tow, Land Rover tow to the dealership which is across the street from Discount Tire. So I called Land Rover Santa Fe and spoke with Antonio and he had no clue so he transferred me to Eric who I feel is just rude and condescending. I was hoping the dealer would try to assist with the situation with Land Rover assist. His attitude was " Yeah that's how it works they'll tow here then it's up to you to get it across the street. That's just piss poor customer service!! read more

The vehicle was sent to service on 7/21 for an apparent engine issue. It was returned to me four weeks later with service department stating that they could locate any issue. Two days and 50 miles later the same engine issue occurred. The vehicle was then returned to dealership where after two more weeks they finally diagnosed the issue which took another three weeks to repair and return. In total we were without the vehicle for 65 days due to service departments apparent lack of knowledge in repairing the brand of vehicle they sell. The total lack of quality communication did not help the issue. Most communication with the dealership was instigated by us the customer, not the dealership. I strongly recommend avoiding the Range Rover brand read more

I brought my new Land Rover in to have an accessory added, and while it was in the shop, someone scratched and dinged my new door. What the hell? I'd expect this from a lower quality dealership, but it seems it's normal here and they don't want to do anything about it. read more

Honestly one of the worst "luxury" if you can even call it that dealerships I've ever been to. First it starts when you call them they have no receptionist the phone just rings and rings especially if you are trying to get ahold of the service dept. I've taken my car here so many times to be "repaired" only to come back in 2-3 weeks with the same issues. Very lazy staff and service when you're paying this much for a vehicle you would hope to have good service and people that take pride in their work and their environment but sadly that's not the case with this dealership I wish I could say better but I've been very disappointed. read more

I was looking to buy a new Range Rover at the advertised price. So excited and they told me to come look at it. I started the process and then they told me that there is a 10% mark up. But could maybe only do a 5% on the sport! Went to ABQ and no mark up and it's the same owner. Go to ABQ or even Denver before here! read more

Be cautious when buying here. I have bought 2 cars here in the past and had great experiences, but when trying to buy another last week, was met with the most untrustworthy, unprofessional salesman. We drove from an hour away to look at a 2020 Sport. We came to an agreement on terms of the sale, passed credit checks, and decided on a down payment amount. The salesman was rude and condescending throughout the process, and even questioned the amount I listed for my income, but I liked the car and the terms of the deal enough that I decided to move forward. Since it was close to closing time, I said I'd be back the next day to sign the paperwork, bring in my trade, and pick up the vehicle. When I arrived the next day, he had sold the car to someone else. To make matters worse, he then proceeded to try selling us a car that we repeatedly told him we had no interest in. Doing business here used to be a great experience, but I'm afraid I'll be taking my money elsewhere from now on. Do yourself a favor and buy from people you can actually trust - which you won't find here. read more

We have had our 2004 Range Rover at Land Rover Santa Fe for 3 months now waiting for them to address the problem. We go in periodically to talk to the team and they shrug their shoulders and say they're still waiting on parts. Our beloved truck is sitting in the furtherest corner of the back lot, seemingly forgotten. As longtime Land Rover enthusiast, We're discovering that the care once given to up keep these vehicles is no longer available in Santa Fe. It feels like an era is over. We'll be talking with the general manager and hopefully something will transpire, but bottom line the days of owning vintage rovers are over in this town. It's heartbreaking. I question whether buying new rover is worth it given the service or feeling of disregard so far. As a brown women(+family) here in town I also can't help but question some bias. Hopefully that's only my imagination. I'll keep people posted. I really don't want others to experience what we are going through. read more

Best service department in Santa Fe .... Eric the manager know his stuff ... 1st class ! read more

The manager here purposely obstructed the warranty process, working with Land Rover North America to delay the review of my claim until it was outside my warranty period, even though Ive been attempting to get this issue addressed for well over a year now. AVOID THIS DEALERSHIP. They delete negative reviews on other platforms and do not act in the customers best interests. read more

I called and Eric scheduled my service appointment. I was scheduled in quickly and the appointment was at my convenience. I was greeted immediately upon arrival and everyone working in the service area and showroom acknowledged me and were friendly and helpful as always. The work was done earlier than estimated. The service at Landrover of Santa Fe is amazing. I highly recommend this dealership to everyone. read more

I was on a hunting trip from Texas when my diesel Range Rover started putting me in low power mode. The closest dealer was Santa Fe and I'm sure glad it was because these guys had it diagnosed in 30 mins and had the part ordered next day air and I was on the road the next day by noon!! Stellar performance. Everyone is very professional and go way out of their way to help. Eric who runs the service department is top notch and hands on. I wish I lived closer I'd never buy a rover anywhere else. read more

Best service, always go above and beyond. Honest, straightforward, fair. I always feel taken care of at Land Rover.

I am very disappointed in the sales department in Albuquerque on Alameda. I recommend dealing with the Santa Fe dealership. It's totally worth the distance versus Albuquerque. I was blown off and lost out on probably purchasing a vehicle in Albuquerque. By the time I reached out to Santa Fe it was too late. At least they followed up with me and treated me with respect. I wouldn't avoid the organization just the location (Albuquerque) Go to Santa Fe and ask for Chrissy. read more

First class operation! The easiest car buying experience I have ever had...The salesman was attentive and directed me to an outstanding vehicle. The financing with straightforward easy and quick and the overall experience was very good. My first service call is tomorrow and I expect good things from that as well read more

We were driving cross country and the low coolant alert came on our Range Rover. With no appointment, we pulled into the LR Service lane and they topped up our coolant and checked all other levels for us. We were back on the road within 30 minutes. Excellent, fast, and professional service. Thank you! read more

I received the best service ever when I bought my new Defender. I am very impressed with the entire team at Santa Fe Land Rover. They are responsive and will go the extra mile. I was especially happy with Eric in the service dept with organizing the ordering of my roof rack and other accessories and getting them on my car before I was leaving for a trip. Juan in the service dept is also amazing he did a great job on my car. Highly recommended for both purchase of a new vehicle and service! read more

Was on a trip in New Mexico and needed help with my 2001 Disco II. They made the calls for overnight parts and got my Rover repaired ASAP. Great team. read more

Land Rover Santa Fe - Auto Repair Near Me - Santa Fe, New Mexico

Let me start by saying JOHN WARD is a sales professional! He's honest, knowledgeable, and respectful! John made buying a car so easy and stress free. I didn't have to leave my home for anything. He delivered my brand new 2020 Range Rover to me and also took my trade in vehicle. After purchasing my vehicle John checked in with me to see how I was loving it. He goes over and beyond for his customers and for this I'm forever grateful! Thank you so much John!!!!!! You are the man and I look forward to doing business with you again in the near future. read more

Horrible sales team and manager. Stayed til after closing,we're tired,said we wanted to purchase the Land Rover and all agreed we would, so set an appointment for following morning at opening to write contract. We showed up and they stated the car had sold later that evening. When I asked why they did that, and the response was we are in the business of selling cars. Total lack of professionalism. Not even a phone call telling us not to drive into town. Sad read more

After a long trip from Boston to Albuquerque, I needed to get a couple things fixed on our LR4 (which the dealership in Hanover, MA had never been able to diagnose and fix after multiple visits). I paid a quick visit to the dealership in Albuquerque and after a pretty cold welcome there decided to check out the one in Santa Fe, slightly out of the way but it is not a real inconvenience. I was welcome there by Eric Trowbridge, director of the service department, and even though he was having a busy week (4th of July) he took the time to listen to my concerns. We made an appointment for the following Monday. Him and his team approached the diagnostic step by step and were able to pinpoint exactly what was wrong with my vehicle (I was informed that it would be a few days to get everything sorted out - which was not a problem as I had been provided with a LR loaner vehicle, once again thank you for not putting me in a rental car - and also informed daily of what steps were taken). Once I picked up my car, not only had they fixed everything that needed to be fixed they also had left it pristine (very different than the dirty footprints left everywhere after each visit in Hanover, MA). Today, I went there to get new rims and tires installed and they took the time to adjust the alignment without charging me for it. The tires had arrived more than a week prior and they stored them for free. They also handled the reception of my rims coming from the UK without asking a question. As I arrived there this morning (late), the tires were mounted on the rims and ready to be installed. They did a perfect job and put my old set of wheels in my trunk while complementing me on my vehicle. Let's not forget the delightful Patricia working the front desk. All I can say is that this is exactly the type of customer service that I expect from a luxury brand such as Land Rover and the Santa Fe dealership should be THE model to flow for all others around the country. Once again THANK YOU for all the hard work, I am looking forward to my next visit and highly advise anyone in the area (ABQ, Santa Fe and further) to use your services. read more

We have been loyal customers for over 10 years. Eric is fantastic as a service rep. We trust this team and we recommend them highly.

If your car is not under warranty, I suggest driving an hour to Southwest Rovers in Albuquerque for repairs/service. Rob seems to really know his Land Rovers, is very responsive, way cheaper/fairer, and 1000 times more transparent. I won't enumerate my troubles with the service Dept at Land Rover of Santa Fe except to say that this is June 20 th and my car had been in and out the shop in Santa Fe 4 times since late February for the same problem, sometimes as long as 12 days straight. I won't go into tedious detail except to say I was probably lied to about a part that was supposedly replaced and that the service manager would ask me such questions as "are you sure it's not your eco mode?" when my car would die on me or "did you have gas?" Oh yeah, and the first time I retrieved it, the left rear tire was completely flat! They all have the best annoying resting poker faces too!! read more

If I could give Land Rover SANTA FE a zero i would. My review is not a reflection of the cars, but of LR Santa Fe. The service dept is terrible. I had my LR serviced in Santa Fe and in other states. LR Santa Fe charged me, said they did work, but in actuality, didn't do the repairs I paid for. Even worse, after "fixing something" and paying thousands of dollars, I still had the same problems. But that's not the worse of it. They sold me a car that was in an accident and NEVER TOLD ME. Only years later upon trade in and subsequent Carfax did i learn that i was sold damaged goods - but paid full price. LR Santa Fe gives car dealers the bad name they deserve. read more

I needed a replacement key for my 2008 LR3 and called all around town, starting with Land Rover of Albuquerque. LR of ABQ was on back order and couldn't direct me to anyone. As my last attempt, I called LR of Santa Fe. The gentleman that helped me said that it would take weeks to get a replacement key from the UK. However, he did went out of his way (which he didn't have to) to direct me to someone that can help. I want to take a few minutes to acknowledge LR of Santa Fe for their excellent customer service. Thank you. read more

My experience has been very poor at best. I traded in my car for what appeared to be a beautiful used 2005 land rover with low miles. the dealer informed me that the car had a balance of factory waranty (repeatedly) -- It had been out of waranty for over a year. They informed me the vehicle had undergone a thourough ispection and everythign was working - Check engine light came on within the first hour of driving it and the fog lights didnt work. They informed me they could get me into the shop and give me a loaner car at the end of the week - If the car does not have factory waranty they will not give out a loaner They did not provide me with fully filled out sales documents. ------- Remember that in this economy a dealership will promise you anything to make a sale. Even misrepresent waranties and 100 point inspections Stay away from Land Rover of Albuquerque and Santa Fe read more

I took my Land Rover in for a warranty service issue. The system immediately failed after the vehicle was returned to me. The vehicle was not driveable and required a tow to another dealership interrupting my scheduled travel plans. Land Rover of Santa Fe refuses to take responsibility for their poor service work. read more

Land Rover Santa Fe employees from the general manager to the porter are the friendliest, most helpful people I have ever met in the auto industry. My Discovery is not under warranty and has over 190,000 miles logged. Many of these miles are due to the boys at Land Rover Santa Fe. Anytime I need a part, service, advice, or just want to come by and shoot the breeze they are more than accommodating. They have customers on occasion who may be having a bad day which they take in stride, offering the appropriate assistance which in most cases is above and beyond what they would receive if they had a different vehicle. The good news is I respect these guys and they return the favor. Keep up the good work. read more

Just purchased our first car -LR Range Rover HSE from Jeff @ Range Rover Santa Fe (RRSF). We live in ABQ. Jeff is the Center Manager which means that Jeff acts as the salesperson, finance manager and general manager. Service reports to Jeff so if you want to talk to "top dog" for any reason, it's easy to find him :-). I like that. This also makes for an interesting negotiation on a car sale. if your not a fan of the more common dealer "circle jerk" approach. Since Jeff is wearing all of the required hats it arguably makes for a more "efficient" discussion and you should be able to get to your "bottom line" fairly quickly. We had a couple of issues arise with our car (certified used) and Jeff got right on it without any attitude. Jeff knows how to "correct" things, apologize for inconvenience and promise that he will be there to make sure the overall dealer buying and service experience are what you expect from Range Rover. Jeff's head is in the car game. If you are in the market for a RR head over to LRSF and see Jeff. It's worth the trip. Would have made five (5) stars except for the couple mechanical glitches which could have been avoided. Again, they were quickly remedied. read more