Shepherd from STS saved the day, the week and the year. My Toyota Corolla got stuck in a small but…read moredeep hole,in beautiful South Tacoma where people are more cordial than other locals in the area. I took his towing equipment 60-90 seconds to pull out the car to safety.. Thanks again Shepherd

Called for a tow on 1/15/26. Danny Shepherd came out to do the tow. He tried to jump the car, but…read moreaccidentally did it backwards and reversed the polarity and caused a blown fuse and scoring. I saw him reverse the cables after sparks and smoke came up to try the other way. Car was towed to Lexus at Fife and they confirmed the damage and that it would cost over 1k to fix. Called Waqas Butt who may be related to the owner Arif Butt who told me that the employee did nothing wrong and that sometimes sparks and smoke can happen when trying to jump a car. Also told me that the car had a battery issue already and that it wasn't their fault. Car was fixed at Lexus, they replaced the battery as it was under warranty but I was charged $1055.85 to fix the blown main fuse. Has been incredibly frustrating that despite proof, Secure Towing is unable to take responsibility for an error they made. I have already followed up with Lexus as they were contracted with Secure Towing to do their roadside assistance and sent all the photos and documents they requested. I'm not worried about recouping the money as it was so obvious that it was Secure Towing's error that I'm 100% going to get my money back. But it was extra time and energy wasted due to actions of a dishonest company. If they're going to lie about something so obvious, what else would they lie about? Scummy business, stay far far away.

These guys can fix everything. They are honest, extremely knowledgeable, and answer all questions…read more Also very fair prices. The owner is a great guy as well as all his staff. I wouldn't trust anyone else. My family and extended family and friends bring their cars here too.

My old work van basically stopped running near downtown Olympia. A friend suggested Jerry's…read moreAutomotive as local, honest, and good mechanics. Three jumps later, the van limped into Jerry's in the afternoon. And died. So not only do they do towing, they fix stuff too. I had no idea. They diagnosed, ordered parts, called me, and I picked up my van the next morning at 8:00 am. I highly recommend them.

Review for towing only: We had an issue with our Sprinter van on the way home from Seattle to…read morePortland. We left around 7:30 p.m. to avoid traffic, but not long into the drive the high oil level warning light came on. Luckily, we were near Lacey, WA, and had to decide whether to spend the night in the van and limp to a local mechanic or have it towed home to our trusted mobile mechanic. Andrew arrived around 11:30 p.m. and was professional and courteous from the start. What could have been a stressful late-night tow turned into a much more pleasant experience, and he and my husband chatted the whole way, making the long trip feel much shorter. We really appreciated Andrew getting us home safely in the middle of the night. His kindness, professionalism, and positive attitude made all the difference. Nisqually Towing is lucky to have him--give Andrew a nice bonus and a birthday cake since we cut his birthday short. He truly deserves it!

My AC went out and I wasn't sure what was going on because it's a fairly new car.... Nisqually…read moreAutomotive took a look at it, needed a "refill", had an oil change and I was out the door in about 2 hours . Reasonable price, friendly prompt service. I highly recommend.

He has destroyed AAA premier and all other Lemele of AAA for people around here as he makes you pay…read morea drop fee and they sit at his lot for as long as he can before you get to come pick it up. Thanks Dick! Or I thought your name was dick

I was unfortunately towed because of WSP yesterday and given the circumstances i could not have had…read morea better experience. The whole staff was exceptional. The driver was so kind and understanding and they made it the best of a worse case scenario. Highly recommend them for all of your towing needs. Thanks for a 5 star experience.

Great service transferred my key to a new one was a super nice guy everything went goodread more

I needed a new FOB. Within less than a half hour, I had what I…read moreneeded and at a very reasonable price.

Strange. The place is a dump. They have lousy parking and it's overpriced. The person who answered…read morethe phone was incredibly rude.

What could have been a miserable day ended up being rather pleasant due to the help I received from…read moreTrevor of Nisqually Towing. I had 2 blown tires on I-5, managed to crawl on my rims to the Maytown rest stop where I called every local towing company. They all turned me down due to the weight of the truck, and the weight of my load. Although, everyone of the local towing companies recommended I call Nisqually Towing as they had the equipment. Thank you to the local competition for the advice. Trevor from Nisqually Towing saved the day and quickly loaded my vehicle and dropped me and the truck off at my work site. Thank you soo much Trevor and Nisqually Towing, you are much appreciated.

I had an issue with my DIESEL van that the Ford "stealership" charged me $473 just to diagnose,…read moretelling me that I had a bad NOx sensor. I told them I thought it was an intake leak, and they said there were no issues with the intake system. I replaced the NOx sensor myself, no change as I suspected. I made an appointment with Randy at mclees and over the phone I could tell he was a friendly and knowledgeable tech. I was so thankful when he said that they can work on Diesel engines because diesel mechanics are difficult to find and always slammed with work. They charged me $120 (much better than $473) just for the diagnosis and ended up finding a split hose in the intake path. They said it was embarrassing that the dealership missed that, but I was not surprised. Randy gladly showed me where the hose was in the engine cause I was curious and answered my many questions about the repair with kindness and patience. They replaced the hose and my van has been running like it used to ever since. The only complaint I have is that they didn't ask permission to do the repair after diagnosis and ordered the replacement part before I said I wanted to do the repair. I would have said to repair it anyway, but it's something to keep in mind if you go here. I also had a coolant change and air filter replacement that they didn't charge me labor on. Overall I had a great experience and would gladly take my vehicle here again. Randy is the man!

I understand that Brian McLees has sold the shop and he is no longer involved, I wish the new…read moreowners well. I've already posted a review, but I'm writing this because I am taking my car to a shop tomorrow​ to hopefully fix the things that weren't fixed, after he had my car for 6 months, increasing costs over and over, and telling me "I was gonna be happy cuz it was running so great." However, he wasn't there when I picked it up and the "Service Engine Soon" light was on!

"It was late, and I miscalculated how far I could get after leaving downtown Olympia. I ended up…read moreout of gas near Capitol Way with barely any shoulder space. Jett Ease Towing & Roadside treated it like a priority. The driver arrived quickly, positioned his vehicle safely behind mine, and delivered fuel without delay. He verified the type, poured carefully, and waited to ensure my engine started before leaving. What stood out most was the clarity--the exact cost was discussed beforehand, with no additional fees once finished. In a situation where anxiety could have taken over, the calm professionalism and reasonable rate made a difference."