We had State Farm insurance and needed roadside assistance. They initially sent another towing…read morecompany, who was awful. Then they sent Floyd of L&H Roadside. He was beyond fantastic! He had a great "bedside manner" so to speak, was timely, and extremely well equipped to handle anything less than an 18-wheeler. State Farm should send them out first, not second. I have called the State Farm folks and told them that.

We had a right rear tire blowout on our Class-C and the original tow company left us stranded for…read morehours. Floyd arrived after a short time and he stepp up the gsne snd made everything right , getting ud back on the road in 30 min. We will always recommend L&H because excellence and customer service showed through. L&H show how you treat a customer and their professionalism is beyond superb. Great job and hats off to your team , we ca't thanks you enough. T&H

"Semi-brakes fail on Highway 5--that'll get your attention. Ace & Axle Towing LLC came with the…read moreright equipment and worked fast. They got that commercial urgency thing. Stayed in communication about getting it to the shop. Professional the whole way. Heavy-semi towing is pricey, but the pricing matched what I expected. When you need serious capability now, they've got it."

I was sideswiped by a plumbing truck and had damage to my driver's side rear quarter panel, running…read moreboard, and wheel. My insurance company wanted me to take the truck to one of their shops in Olympia, but I wanted to keep it closer to home and support a local business. I chose Perfect Reflections and am glad I did. Jason was easy to work with, kept me well informed, and fought with the insurance company to get my repair as close to fully covered as possible. Because his labor rates are a little higher than those of their contracted shops, I had a small out-of-pocket cost in addition to my deductible, but he did a beautiful job on the repair. It looks brand new and even better than it did before the sideswipe!

Excellent work once again. Work completed in the time promised. They helped get me through the…read morefight with my insurance to have a complete repair. I over payed my deductible and a few days later received a call to come get my refund. Honesty!

My sister was stuck in what felt like the middle of nowhere. I called EVERY SINGLE tow company in…read morethe area and was either denied service whether it was from distance or unavailability I got an estimates when i could only to be denied due to what i can only describe as 'location inconvenience' because of the pick up/drop off location was so far away. I called the companies in around the drop off area and got denied due to the pick up location "not in range" which is a weird way to deny business if they're dropping off in the same area. (My logic) Heres where Joel comes in. Joel was pretty much the only guy right in the middle. I called and had a short chat over the phone and jotted his estimate down in the midst of calling everyone else. It was thought the car just needed a few simple things. When it was clear nothing was working we caved and called Joel. Joel was happy to have been called where others were not, his customer service was through the roof! He was WILLING to go the distance and put my mind at ease where stress had been ALL day. He came in a timely manner and scooped up the car and was even able to go with the flow when we changed the drop off location (which was fairly closer than originally) and even shaved off a bit of the initial estimate. (Mind you this was the ONE time both me and my sister were short on money) we didnt have much scraped up together so and it was already a rough day. Thanks to Joel we were able to go home and move the car off the side of the road, he worked efficiently and timely and we were out before we knew it! I could not recommend him enough! Thank you Joel!

Hi my name is Ron Davis I had my 1989 Ford Dually towed the other day from the Shelton airport to…read moremy house this guy was one of the best tow operators I have seen in a long time he was sent out by Triple A I would recommend this towing company to anybody as long as they're as good as this guy very professional very nice he knew what the hell he was doing and I drove tow truck for 15 years so I would definitely recommend him to anybody

Bought my a Ram Promaster new. A Ram service rep indicated this year that I should have received 4…read morecomplimentary oil changes. He said he added them to my account and that I could use them at any Ram service department with an appointment. Although I live in Shelton, I am doing cancer treatment up in Seattle that requires me to do radiation Monday through Friday. The Seattle Ram service department did not have any openings. So I made an appointment at the Shelton Washington service center. I drove from Seattle to Shelton. Upon arrival I was greeted by the service manager "Tommy". I arrived at 3:15 and he indicated that it was "too late" to do the oil change. I told him my appointment was at 3:30. He said "ok.. we'll it's just gonna take longer." Then he said that he didn't want to do the oil change because I had two dogs in the back. He said, " I have never done an oils change with dogs in the vehicle. This was humorous as I see dogs in vehicles at jiffy lube all the time. But I respect that some people have fears, so made it clear that they were locked behind the pocket door. My gut was telling me that he did not want to do the oil change and was saying whatever he could to make me turn away. I told him I drove from Seattle for this oil change and it's needed. He then stated that he did not see the free oil changes in the computer. I showed him my verification email from Ram reflecting the oil changes. He said, "the e-mail could have come from anybody." He refused to do the oil change unless I wanted to pay a hundred bucks. I have empathy for it being a Saturday after a long work week, I've been there. BUT, if I had a customer I sucked it up and provided quality customer service like an professional adult. This was a complete waste of my time, money (gas) and energy (exhausted from cancer treatment. They verified my information when I made the appointment and I made it clear that it was FREE. Car dealerships are really great at selling you cars with all the warranty promised but SUCK at honoring these promises. It's called being UNETHICAL. None of the other Ram Service departments from Portland to Seattle get good reviews. So add this one to the list.

I recently had a remarkable experience at Dodge Ram in Shelton, WA, that I feel compelled to share…read more Faced with a major problem on a brand-new vehicle, I reached out to several dealers, but none were willing to help--except for Dodge Ram in Shelton. They were not only willing but also eager to tackle the complex issues that kept appearing and disappearing. Their team, especially Daniel Kuni and Aaron Heard, went above and beyond in diagnosing and repairing the problem. Their dedication and expertise were evident, and they handled the entire process seamlessly. These employees deserve a significant shout-out from the owners for their exceptional service. The customer service at this dealership is unparalleled. They are incredibly honest, transparent, and genuinely care about their customers' needs. It's refreshing to encounter a dealership that stands out in this way. Additionally, their veteran-friendly attitude and down-to-earth approach left a lasting impression on me. The pride they take in their work is palpable, making it clear that this is not just a job for them but a commitment to excellence. Because of this outstanding first visit, I am now a lifelong customer. If you're looking for a dealership with exceptional service and integrity, look no further than Dodge Ram in Shelton, WA. JP

my wife wrecked her car. that's enough stress all on its own. we waited long enough for the tow to…read moreshow that the officer actually called for an ETA. yeah was so long the officer call to find out WTF was up. when the tow driver showed, he wanted the key and wasn't going to say no. as far as he was concerned it wasn't going anywhere but into his storage yard. he argued about taking our car to a body shop EVEN AFTER I stated I'd just pay the bill. I spent 17 years in the towing & recovery industry (alongside being an automotive technician) and I sure hope that I never presented myself to the people I was serving like this guy did. safety chains weren't properly attached to my car. (hanging the safety chain from the outer tie rod in the steering system is WRONG) he took my credit card with a phone and didn't give me an itemized bill. also, I felt he overbilled by a half hour. I guess the only part he got right was my car at the body shop.... but as I stated, that was an argument. oh yeah, the emailed receipt wasn't well itemized. no start time, no stop time, no pickup or drop off location. I'd suggest doing business elsewhere.

My car was stuck on the road 3 mins from my house and they have audacity to tell me 325 for a tow…read moreto my house men I hanged up fast laughing.

H&H has good customer service and the techs are very thorough. Very happy with the work.read more

Extremely knowledgeable, solid work!! Price is a little…read morehigher than other shops, but these guys are pros!!! Worth the extra $$ for peace of mind.

Really great towing service. Erik takes great care with your vehicles and is very transparent with…read morehis pricing. I would recommend this place to everyone!

Eric is awesome. He was very responsive and professional. I will call him again if I find myself…read moreneeding another tow.