my wife wrecked her car. that's enough stress all on its own. we waited long enough for the tow to…read moreshow that the officer actually called for an ETA. yeah was so long the officer call to find out WTF was up. when the tow driver showed, he wanted the key and wasn't going to say no. as far as he was concerned it wasn't going anywhere but into his storage yard. he argued about taking our car to a body shop EVEN AFTER I stated I'd just pay the bill. I spent 17 years in the towing & recovery industry (alongside being an automotive technician) and I sure hope that I never presented myself to the people I was serving like this guy did. safety chains weren't properly attached to my car. (hanging the safety chain from the outer tie rod in the steering system is WRONG) he took my credit card with a phone and didn't give me an itemized bill. also, I felt he overbilled by a half hour. I guess the only part he got right was my car at the body shop.... but as I stated, that was an argument. oh yeah, the emailed receipt wasn't well itemized. no start time, no stop time, no pickup or drop off location. I'd suggest doing business elsewhere.

My car was stuck on the road 3 mins from my house and they have audacity to tell me 325 for a tow…read moreto my house men I hanged up fast laughing.

These guys can fix everything. They are honest, extremely knowledgeable, and answer all questions…read more Also very fair prices. The owner is a great guy as well as all his staff. I wouldn't trust anyone else. My family and extended family and friends bring their cars here too.

My old work van basically stopped running near downtown Olympia. A friend suggested Jerry's…read moreAutomotive as local, honest, and good mechanics. Three jumps later, the van limped into Jerry's in the afternoon. And died. So not only do they do towing, they fix stuff too. I had no idea. They diagnosed, ordered parts, called me, and I picked up my van the next morning at 8:00 am. I highly recommend them.

He has destroyed AAA premier and all other Lemele of AAA for people around here as he makes you pay…read morea drop fee and they sit at his lot for as long as he can before you get to come pick it up. Thanks Dick! Or I thought your name was dick

I was unfortunately towed because of WSP yesterday and given the circumstances i could not have had…read morea better experience. The whole staff was exceptional. The driver was so kind and understanding and they made it the best of a worse case scenario. Highly recommend them for all of your towing needs. Thanks for a 5 star experience.

I had an issue with my DIESEL van that the Ford "stealership" charged me $473 just to diagnose,…read moretelling me that I had a bad NOx sensor. I told them I thought it was an intake leak, and they said there were no issues with the intake system. I replaced the NOx sensor myself, no change as I suspected. I made an appointment with Randy at mclees and over the phone I could tell he was a friendly and knowledgeable tech. I was so thankful when he said that they can work on Diesel engines because diesel mechanics are difficult to find and always slammed with work. They charged me $120 (much better than $473) just for the diagnosis and ended up finding a split hose in the intake path. They said it was embarrassing that the dealership missed that, but I was not surprised. Randy gladly showed me where the hose was in the engine cause I was curious and answered my many questions about the repair with kindness and patience. They replaced the hose and my van has been running like it used to ever since. The only complaint I have is that they didn't ask permission to do the repair after diagnosis and ordered the replacement part before I said I wanted to do the repair. I would have said to repair it anyway, but it's something to keep in mind if you go here. I also had a coolant change and air filter replacement that they didn't charge me labor on. Overall I had a great experience and would gladly take my vehicle here again. Randy is the man!

I understand that Brian McLees has sold the shop and he is no longer involved, I wish the new…read moreowners well. I've already posted a review, but I'm writing this because I am taking my car to a shop tomorrow​ to hopefully fix the things that weren't fixed, after he had my car for 6 months, increasing costs over and over, and telling me "I was gonna be happy cuz it was running so great." However, he wasn't there when I picked it up and the "Service Engine Soon" light was on!

Lawrence is one of the fastest and helpful drivers i've met. If i'm ever in need again, i'm hoping…read moreit's him that gets the call.

Awesome towing & Josh will forever be my go to people now after saving me & my children . Was the…read morebest price around & made it there is 20 mins

Shepherd from STS saved the day, the week and the year. My Toyota Corolla got stuck in a small but…read moredeep hole,in beautiful South Tacoma where people are more cordial than other locals in the area. I took his towing equipment 60-90 seconds to pull out the car to safety.. Thanks again Shepherd

Called for a tow on 1/15/26. Danny Shepherd came out to do the tow. He tried to jump the car, but…read moreaccidentally did it backwards and reversed the polarity and caused a blown fuse and scoring. I saw him reverse the cables after sparks and smoke came up to try the other way. Car was towed to Lexus at Fife and they confirmed the damage and that it would cost over 1k to fix. Called Waqas Butt who may be related to the owner Arif Butt who told me that the employee did nothing wrong and that sometimes sparks and smoke can happen when trying to jump a car. Also told me that the car had a battery issue already and that it wasn't their fault. Car was fixed at Lexus, they replaced the battery as it was under warranty but I was charged $1055.85 to fix the blown main fuse. Has been incredibly frustrating that despite proof, Secure Towing is unable to take responsibility for an error they made. I have already followed up with Lexus as they were contracted with Secure Towing to do their roadside assistance and sent all the photos and documents they requested. I'm not worried about recouping the money as it was so obvious that it was Secure Towing's error that I'm 100% going to get my money back. But it was extra time and energy wasted due to actions of a dishonest company. If they're going to lie about something so obvious, what else would they lie about? Scummy business, stay far far away.

I wasn't charged for an extra day and the free coffee was amazing. Plus the waiting time wasn't…read moreeven any stress because the office women were great.

Tow truck was apparently called to tow some cars in my parking lot. Tow truck driver parked in the…read moremiddle of the entrance and wouldn't let anyone into the parking lot. When asked to move I was told to find somewhere else to be. The guy carries a gun and apparently loves to have his hand on it while arguing with people. Very aggressive. Then some guy from my apartment I've never seen who claims to be management told me to kick rocks. This company is hiring criminal minded agitators who arm themselves if questioned about blocking a fire lane. Can't park. Can't leave. Too bad. Called the company to file a complaint. Lady seemed in interested in the complaint all together. So hire these guys if you want someone shot by irrational irresponsible children with tow truck keys.

Ana is unbelievably great. She was kind, professional and exceeded expectations. She clearly…read moreoverdelivered and I am so happy to have the pleasure of working with her on my recent tow.

Very polite driver, dropped the car in a tight spot and was gone quickly. A++ would recommend.read more