LM H 1/5 just now on Google Not only accuse non smokers of smoking in the room. Not just accuse you but then go on and on about having to air out the room all evening. Went from a falsehood to a wild fantasy fast. I opted to not stay the second night as I feel they were trying to set me up for that $500 feet they tell you about. This is alarming. If they can lie so boldly I no longer trust them with my credit card. My $300 room will be $800 and I could only be mad at myself for subjecting myself to dishonesty while signing a paper allowing them to charge for said dishonesty. WRITING THIS BECAUSE I KNOW IM NOT THE ONLY ONE... and someone needs to say something. Who knows how many ppl got roped into false smoking fees read more

We have stayed at Capt Thomson's Resort for more than 20 years. I had to cancel this year's reservation due to a personal family situation. I was charged $20 cancelation fee in less than 24 hour cancelation. I no longer recommend this resort. read more

The view was perfect and the room was just what we were looking for, where we wanted to stay! Staff was very friendly as well!

End of Season stay at this amazing place. Beautiful Jacuzzi Room in their Upper Harbor with view of Harbor and Castle. Morning coffee on Balcony watching sunrise. This place can't be outdone. Room was so beautiful staff at this place are a family and you can tell!!! read more

This is probably the best place to stay downtown. We have stayed at them all. The river view is the best room and the balcony is more private than any others. The prices are very reasonable and the rooms are clean. The views are amazing and the customer service is outstanding. read more

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It was an incredible stay - Perfect location - Great Views and the staff can't be anymore friendlier and helpful. Although the outside looks like a the typical two floor 70's motel, the rooms are modern, clean and quiet. We had a spectacular view from our private balcony and never had to move our car since every restaurant and store is a short walk. I cannot say enough good things about the manager and staff- great people! read more

Gabrielle was extremely helpful, patient, and efficient when helping me choose a room. All the rooms have water views and some have castle views. Lobby was welcoming. Beds were comfy and warm. read more

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Capt Thomson's is only a "resort" if you look at it that way. In reality, it's a motel. I knew this when I booked it, but their name should really probably end with, say, "Motel" or "Lodge by the River." Their best feature? Those wonderful private balconies that back right up to the channel/harbor. If you choose the "Main Channel" rooms, you could NOT ask for a better vaca-view. You get the Boldt Castle. You get the ships that go by. You get the birds and the nature and the islands and the most lovely sunsets. Man. It's just so relaxing and peaceful. Minus the mosquitoes. Those little tool-bags can go fall down a massive abyss together. Yuck. Don't forget the insect repellent! As for the actual rooms: they are motel rooms. Don't expect anything more and you won't be disappointed. They're perfectly fine. Aside from the mosquito massacre we performed on the ceiling (may you all rest in mosquito-heaven peace), they were clean. I usually pocket the little shampoos and conditioners from hotels, but I didn't this time because they weren't that great. The beds were fine, but didn't seem to have been updated any time recently. Capt Thomson's most definitely has the prime real estate in Alexandria Bay. They're right next to Uncle Sam's Boat Tours. You should stay here if you want to take a boat tour. And you want to take a boat tour. So you probably want to stay here. That was our rationale, at least. Plus, Alex Bay has lots of gift shops nearby, too. Make sure to also check out the wine trail! To sum up: If you're headed to the 1,000 Islands, want to take a boat tour of the 1,000 Islands, and want a decent, clean place to stay for a good price: this is a good option -- at least from what I experienced during my June '14 visit. read more

Capt Thomson's Resort - Hotels Near Me - Alexandria Bay, New York

I researched the area very well prior to booking our weekend getaway at Capt Thomson's, and we were not disappointed. The rooms were spacious, clean, comfortable and our main channel room balcony looked directly over to Boldts Castle. The staff was very accommodating. The decor was nice too--nautical themed. Only downfall was our noisy upstairs neighbors; however, this is not the fault of the hotel and I am sure if we would have brought it to the front desks attention they would've helped, but we just dealt with it. We will be sure to stay here again on our next visit to Alex Bay! Thank you for helping us have a wonderful anniversary getaway! read more

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The office went out of the way to accommodate us on very short notice. We were originally booked at Bonnie castle but one night there and we were gone! Rooms very clean and nicely decorated. We enjoyed watching the boats dock from our balcony. With proper planning you can get rooms overlooking the river with great views of Bolt castle. Great location in town as you can walk easily anywhere read more

My wife and I were looking for a place to stay in the Alexandria Bay that would give us the best Thousand Islands experience. Searching online, it was difficult to see the difference between the different resorts. We picked Capt Thomson's Resort based partially on reviews, but largely on their location on the St. Lawrence River. The hotel has three wings, each offering different views. We stayed in the Main Channel wing and I would highly recommend the same to anyone wishing to stay here. You wake up and go to bed with spectacular views of Boldt castle. I'm convinced that there are not any better views of the castle at other lodging options. The staff was very friendly and accommodating. We arrived a little early, but they still let us check in. The cleaners always greeted you with a smile while passing by. During our stay, I found myself needing to print/sign/fax documents for work, and the workers at the front desk were quick to help me finish my business and get on with a relaxing vacation. We found the facilities to be clean. It seems most of the options in Alex Bay are motel style "resorts" and this is no different. The private balcony with a beautiful view is what distinguishes this place. They are also located immediately adjacent to Uncle Sam's Boat Tours. You can even find deals that bundle boat tours together with your hotel stay. They offer free wi-fi. The pools were clean and the water felt warm (we didn't swim). At first glance it appears as they had a hot-tub, but it's just a kiddie pool. Overall, I was very pleased with our stay here and would recommend it to anyone looking for a place to stay in Alex Bay. I would definitely stay here again! read more

Capt Thomson's Resort - The view from a Main Channel room balcony (second floor) - Hotels Near Me - Alexandria Bay, New York

So so so bad,terrible experience, $250 per room ,the room very broken and old, there is a terrible smell and the pillow smell is very smelly！ I hope not someone cheated again！ read more

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We stopped here based on Yelp rating. The front desk was very accommodating. The room was neat, clean and perfect. The view of Boldt Castle and the water from our balcony is amazing. Beautiful place we don't want to go home. read more

Capt Thomson's Resort - Looking at Boldt Castle from room balcony - Hotels Near Me - Alexandria Bay, New York

We were here 2 nights with a tour group. We had been promised a view of the river and the Boldt Castle, and when we arrived the rooms we were given did NOT have a view of either of these but of the marina - with a big tour boat right outside our balcony. Also, our travel company said that there were views of the islands, river, and Boldt castle from the resort. This was only true if your room was in the Main Channel section, as far as we could tell. We were NOT able to be moved into this area! We agreed that this was our tour company's fault and probably not that of the "resort" hotel. Megan at the front desk was very helpful. Her manager Chuck was not, and had an attitude when we asked about being on a waiting list for a Main Channel 2 bed room in case one came open. There were NO VIEWS of the river, islands, or Boldt Castle from the "resort", No one at the hotel told us about a hidden gazebo in front of one of the hotel buildings that did have a view. The "resort" brochure states that there are views of river traffic, but we could not find a place to see these views, except near the gazebo that was very hard to find and on somewhat dangerous ground (no railings - you could fall right into the river). We found it the second day, AFTER we had missed the first night's sunset, which we really wanted to see. There were no maps of the area or businesses in the rooms or the office. Megan got a map out of her car and made us a copy, but the map was not complete and did not show the nice park on Casino Island that we discovered on our own the second day to watch the river and the sunset. We had to walk awhile in the dark to get back. The restaurant next door was closed and gated so we could not see anything from there. It would have been nice if it was open - we would have eaten there for sure! The room itself was OK. read more

A group of us made a reservation for two night stay. The fridge was small so we filled our tub with some ice to keep drinks cool. We received a complaint from the room below that their ceiling was leaking from the condensation of our filled up tub. We were drinking a bit that first night and received a nose complaint, which the front desk made us aware of. To their request we respectively calmed down. At 730 the next morning we have management knock on our door and tell us that we're "gone in an hour, understand?" and just walks away while we're trying to have reasonable conversation with them. They were not approachable, wouldn't give us our money back for the second night and threatened to charge us for the damage done to the ceiling/tub that clearly wasn't up to code. Was able to find a spot in A-Bay for the second night with friendly management and accommodations were just as nice. read more

Staff was friendly and accomodating. The hotel is a little dated, but then again has some of the best views...so I was willing to put up with the fact that it looks like a motel from the 70's. We had a room on the main channel, which was perfect. We were able to sit out on our deck and watch the sunset over Boldt Castle, which was really nice. Also - watching the boats and ships go by was pretty neat too. It wasn't very expensive either, so that was a plus. Wish we could have stayed longer. read more

Not so bad , needs updating of rooms. Nice people at front desk and with the room they let you park for free. The gem of the motel is the view from the lake side rooms beautiful and great view of heart island read more

Capt Thomson's Resort - Hotels Near Me - Alexandria Bay, New York

Found this spot thru Yelp. THANK YOU Yelpers for the honest, detailed descriptions! Like other reviewers said, this really is THE perfect location! Older looking rooms, yes, but are you really traveling to the 1000 Islands to sit in your room? The rooms are clean when you arrive and cleaned and refreshed daily unless you request otherwise. We traveled the last weekend they were open so the pool had already been closed for the season. The place was still sold out! Our balcony overlooked the water (I believe every room does) and stared right at Heart Island. We saw beautiful homes, huge tankers come thru and gorgeous sunsets. We were there in October so our view was colorful trees and blue skies. It was cold out but we took a blanket from one of the beds and laid over us while sitting outside admiring Mother Nature's perfection. If I ever go back to 1000 Islands (not sure we will because there's not much to do there), I will stay here again...won't even look at another place. read more

Reasonably priced. Rooms are a bit outdated, but you pay for what you get. Location is the best. Good views of the river and right next to the Uncle Sam boat tour dock. read more

Very disappointing.!, Booked 3 months prior specifically for the Main deck. Traveled to celebrate our ten year anniversary being married at the Boldt castle. To our extreme disappointment they put us in a room with a view of down river. The only way to see the castle was to go outside on the balcony leaning over it. Arriving early there were others that did not check in. The management would not move us or consider accommodating our initial booking specifically to view the castle from a main deck room. The only reason we stayed was due to every property in the near vicinity was booked Very very disappointing. I have nothing good to say about Capt Thompson resort read more