check in process was super fast! the girl at the desk kora I believe her name was was awsome! very…read moreprofessional! definitely recommend!

My husband and I stayed here recently, and while the physical hotel is similar to other Holiday Inn…read moreExpresses, the service and little extras put this one above the rest. We paid $152 a night including taxes and fees (booked directly through the hotel, not a third party). This hotel is right off Highway 401, so very convenient. We had a room facing the Brockville Convention Centre and not facing the highway, so noise was not a problem. It is within walking distance to a few shops, restaurants, and fast food joints. It's a Holiday Inn Express, so the rooms are pretty basic. No fridge, no microwave. However, you get free hot breakfast buffet, free WiFi and free parking. The rooms were clean. I carry Clorox wipes with me when I stay in hotels and I wipe down all the hard surfaces. The wipes came out white (not grey or black), so I was happy. There were some stains on the fabric computer chair at the desk though, so this was a bit off-putting, but I've seen much worse at other hotels. They have a small fitness centre and pool. I didn't use the pool, but I saw it because the pool and fitness centre are separated by a glass wall. I think it's a bit weird to have to look at people in the pool while you're on the elliptical, but I guess the glass wall makes the fitness centre look and feel not as small. The fitness centre is tiny. The sign says maximum room capacity is 6 people (!) The room only has 1 elliptical, 2 stationary bikes and a treadmill, no free weights/dumbbells, so I have no idea what the other 2 people would be doing, lol. I was a bit disappointed that there weren't any weights, but given the small space, I guess that's understandable. So I had to be a cardio bunny during our stay, haha. The breakfast buffet was good and comparable to other Holiday Inn Expresses. We stayed for 2 nights and the breakfast selection did not change. The hot breakfast was turkey sausage, pork sausage and scrambled eggs. They had a pancake machine. They had cinnamon buns, muffins, bagels, English muffins, and bread. They had oatmeal (with toppings you can add like raisins, walnuts, brown sugar and cinnamon), 4 types of cereal, yogurt, and boiled eggs. They had juices, coffee, tea and hot chocolate (the last 3 are available 24/7). All the staff were exceptionally nice. Stella was very warm and welcoming. They also give you Tic-Tacs in your room when you arrive and housekeeping writes you a nice welcome note. After our first night there, I left a thank-you note for housekeeping along with our tip and mentioned that I loved the Tic-Tacs. When we returned, our room attendant (Kylie) wrote me a nice note back and gave me extra Tic-Tacs! How nice was that? They also called our room on the second night that we were there to ask us if everything was ok with our room (they may have called us on our first night there but we weren't in our room so we don't know). This HIE also has free popcorn in the lobby everyday from 7pm-9pm. We didn't have the opportunity to have any, but I think that it's a very nice extra. WiFi was fast and reliable. Parking was plentiful. We would definitely stay at this hotel again.

My kids and I needed to stop for the night unexpectedly during a long drive on the 401. I called…read morethree places on the list before this hotel, but they were full or didn't have any rooms that would work for the four of us (and the Travel Lodge, right beside this hotel actually, was so rude to me on the phone!). The Comfort Inn was great and perfectly fit our needs - there was a BBQ happening when we arrived (free!) and so my kids and I ate, swam, and then snacked on warm waffles and popcorn before bedtime. Morning was made easy with a great diverse breakfast, too. Well worth every penny and we will actively seek out Comfort Inns in our future travels.The service was wonderful all around - super-friendly front desk, and a very kind woman got my daughter and I a tray so we could bring breakfast back to our room (because my two other children were still asleep). What a great way to rest/stop, especially for a parent travelling alone with younger kids.

From the owner: Welcome to the Comfort Inn Brockville, our property is a 3 level building with 78 rooms including a…read morevareity of rooms with one or two queen size beds, king executive suites, and a whirlpool tub suite. We offer 42 inch tv's in all rooms, wireless internet throughout the building deluxe continental breakfast including hot food, indoor pool and a fitness room. Guests are welcome to complimentary tea, coffee and lemon water 24 hours, fresh popped popcorn nightly from 4-11 and once a week complimentary guest appreciation nights.

Omg!! Over 30 minutes to check in. Systems down and no one knows what's going on!!! Unable to get…read moreany confirmation of what's really going on!! Never again willingly book here

I am a pretty harsh critic when it comes to cleanliness and hotels...this one was A+!!…read more I cannot find one negative thing to say about this place !!! Staff are courteous and friendly and I would definitely recommend this establishment to anyone!

Absolutely great home style food. Service was excellent always. Can get pretty crowded.read more

went last night for Italian night. awful. lasagna was on the menu but that was the only Italian…read moredish on the italian menu. there is nothing Italian about chicken bacon ranch pasta. Anyway I ordered chicken parm off the regular menu with a posted price $16.95 and requested spaghetti instead of angel hair was told no problem. asked if there were any rolls or italIan bread. Waitress said no but I can butter a piece of white bread if you want. Declined her offer. Meal came out with angel hair instead of spaghetti. Sauce looked and tasted like chef boy a Dee. Bill came and was charged $18.95. Questioned the waitress and said she would find out why. came back and pointed to the bottom of the menu where it said that menu items and prices are subject to change. I understand that but one should be told that the price you see on the menu is not the actual price of the meal. What made it worse was the tone in her voice as she was saying it-very degrading. Last year when we visited they were adding a service charge to the bill which turned out to be a server gratuity but if you didn't check your bill and seen it you would have still left a tip on top of that. I noticed that it was no longer on the bill this time around so there must have been complaints. I won't be going back to this restaurant again. Buyer beware

We recently stayed here for a late Valentine's Day celebration, and the king Jacuzzi suite that…read morethey provided us was immaculate! The front desk service was awesome, our room was clean, and we had an amazing time

Best bang for the buck we got on our multi city family vacation tour…read more I booked one night here a few weeks in advance. I immediately got my confirmation booking. It's right off the highway which made it as convenient as we needed it to be since we were not playing tourista and only needed to meet family at a resto reunion, no access to downtown on foot required. The room was super clean and quiet, the quiet being the result of my ask to be as far away from noise given the 2 queen bed rooms still available when I booked. The bathroom looked newly renovated and equally spotless. We were given our 3 keys and it was the most comfortable night we had of the 3 hotels we stayed at (here besides our Ottawa Best Western and Montreal Hotel Alt.) Breakfast was the good old classic chain hotel continental standard. I really had to give the whole layout the once-over to make sure I could get exactly what I would like given their offerings. I really had to work for my 2 decaf coffees! One pod in the room, and get someone at front desk to brew my a.m. one. These guys are smart and know where to keep costs down while keeping the most important things in good working order! I believe one other recent change is that the bathroom products are Dove instead of some "premium" brand previously. Fine with me, I use a lot of Dove at home bc I think it's great stuff. My favourite part is where the price I was quoted at booking is EXACTLY what I'm told I owe when we checked out, and that's an important part of why this hotel is the only review with 5 stars compared to Best Western and Hotel Alt (by Germain.) I will start looking for Holiday Inn chain hotels instead of BW or Germain from now on. My only beef is with the mandatory IHG vacation time sell pitch you have to listen to and fob off sales talk for if you want extra IHG loyalty points. Won't ever bother with that again since I don't travel so much and hate rewards incentives instead of up front cash costs anyway. 100% recommend Holiday Inn Express based on this and previous stays at other locations.

This little place rocks! Excellent wings and beer for dirt cheap! Great bartender and friendly…read morepeople!

Riverside? It's the Wegatch! This time we stopped in for the Valentine's special that they…read moreadvertised on their Facebook page, Prime rib with lobster tail. Unfortunately, when we first got there, the cook was also the bartender and waitress. Things went slowly until reinforcements arrived. When our meal arrived, it was delicious! Tasty tender prime rib with a sweet lobster tail. And make sure to get the homemade fries.

Nice & clean, good breakfast, efficient check in, bed good pillows blahhh we would stay again in a…read moreheartbeat, good parking too

Hotel common areas and room was clean and inviting. Staff is friendly and courteous. Self-serve,…read morecomplimentary breakfast has plenty of both hot and cold food items. The room was spacious, bed comfortable with multiple pillows, both firm and soft. Plenty of outlets for your electronic devices. AC/Heat unit worked very well and was not overly noisy. TV has plenty of channels. In-room coffee maker. Bathroom amenities were sufficient, water temp and pressure were excellent. I've never had a bad stay here or at any Hampton Inn and I'll stay here again next time I'm in the area.

The customer service is outstanding. The website is in need of an upgrade, the saloon is not open…read more Also, I think "lodge" is a more appropriate description than resort.

Our two night stay at Edgewood Resort was above and beyond. The staff was extremely accommodating,…read moreproviding us with anything we requested. Brandy and John were the two that we dealt with for our stay. The room we requested was a river view with a king bed. The floors were hardwood in the room, plenty of lighting available, a mini fridge, ceiling fan and air conditioning. We spent some time on the balcony with a few drinks just enjoying the perfect evenings. Although some may consider the room to be a tad bit high, we found the whole experience to be well worth every penny.

I unfortunately can no longer recommend this place. It appears that they have undergone an…read moreownership change and no longer stand for what this place stood for for so many years. Upon check in we encountered an extremely hot room and found that there was no direct air conditioning going to the other room. Their solution was to bring us an additional fan or we could cancel. Unfortunately with how hot it is in that room, and it was also quite hot in the hallway, we ended up canceling and finding other accommodations for the week. The person at the desk also didnt seem too helpful.

I stayed here twice in the last month or so. The staff is very friendly. The rooms are clean and…read morethe beds are comfortable. They have pet friendly rooms which are great. A beautiful view of the st Lawrence River out back with a nice fire-pit. The included breakfast isn't just cold cereal and OJ... actually a lovely assortment of hot foods like waffles, eggs, home fries, sausage etc. The restaurant on site was also delicious.

Booked a room late at night after being at the hospital for 7 hours and the front desk was very…read morekind and helpful. He was very patient and got us into our room very quickly. The room was very clean and lots of toiletries were available. Bed is very comfortable and the bedding smelled nice. My husband had accidentally set the fire alarm off with the steam from the shower and the front desk was very understanding and assured us it wasn't the first time that had happened. Overall very friendly and had a good laugh. Will definitely stay again.

I have client meetings in Smiths Falls this morning and I spent last night at the Best Western. I…read morespent a night here last month and thought it was okay. This time my room was on the second floor. The rate was $120 (plus taxes). My room had a coffee maker and a fridge. WIFI, parking and a continental breakfast were included. Nearby there was a Walmart, grocery store, beer store, liquor store, pet store, etc. Downtown was less than a km away where there were restaurants, shopping, etc.